US Financial Resources

Thank you for bringing this issue to our attention It appears that the sales representative did not clearly explain how our program works which caused confusion for Ms*** For that we apologize Our program assists people in finding grant opportunities and helps them
throughout the application process Many customers successfully qualify for grants for education, new business start ups and many other purposes Our program does not guarantee that all customers will qualify for a grant and if Ms*** was misled to believe that we apologize We have issued a full refund for the charge of $back to her card

Hello, thank you for forwarding this complaint. We have canceled Ms***'s account and have issued a refund of the $as she requested. We will be sure to follow up with the individual who spoke to her to make sure that they are not over promising. Our program assists people in
applying for different funding opportunities, but there is no guarantee. It sounds like the sales person overstated the ease of obtaining funds and we will make sure that they are corrected

Thank you for bringing this to our attention We have had some problems in the past with phone representatives over-promising in order to make a sale It sounds like this is a case where our program was not explained correctlyWe apologize for that We have issued a full refund
and canceled the membership We never have charged any fees to someone after they have canceled We do not sign people up for other offers or anything they do not agree to We try to help people find funding opportunities for many purposes and we help a lot of people.We will remove the sales agent that made this call Again, sorry for any inconvenience

Hello, thank you for sending this complaint to us We take these issues seriouslyWe strive to provide a top-quality service that helps people match up with funding opportunities that can be life-changing We do not want anyone to be misled and we will make sure that this sales
representative no longer calls anyone on our behalf effective immediately.We have issued a full refund for the set up fee of $and we apologize for the inconvenience

We have updated our do not call list to include both of these phone numbers. I can assure you that if anyone calls her again it will not be from our company

Complaint: ***
I am rejecting this response because: the statement they made is FALSEThey have NOT refunded me nor have they stopped calling mei received another call from them AFTER their response to this complaint
Sincerely,
*** ***

Hello, thank you for sending this issue to our attentionWe have located the account for *** *** It appears the account was opened from a phone call that occurred in November of 2014, so there would not be any signed paperwork The account has now been closed for more than one
year Our records indicate that it was closed in March of If *** is referring to more recent charges she must have us confused with a different company

We apologize for this inconvenience and will be sure to find out which representative has been calling Mr. H*** and make sure that it stops immediately and that his number will not be called again by our company

We are sorry that you are still receiving calls However, we can assure you that whatever calls you are still getting are not coming from our company We have strict policies to adhere to all DNC regulations and it is impossible for anyone from our organization to call a number that is on the DNC

Thank you for notifying us of this complaint from Ms*** We apologize that the sales representative did not fully disclose all the information to her We pride ourselves on providing the best opportunities for people who are looking for funding opportunities for various ventures like
attending college or starting a new business, but we never want anyone to sign up without understanding the terms of our program We have issued a full refund for her $sifee and have canceled her membership We will review this situation with the sales representative and take appropriate action

Voided Transaction:
Void Date:
08/05/2015
CCNumber:
[redacted]
Refund Amount:
$49.95

Thank you for notifying us of this issue. We have had problems sometimes with sales agents not explaining the program correctly or over promising.  Our program allows members to find and apply for funding opportunities like grants through our Web site, but we cannot guarantee that every...

applicant will be successful in obtaining funds.  It sounds like this sales agent did not clearly explain the process.  We apologize for the confusion and will make sure to correct this issue with the sales agent.  We have cancelled Ms. [redacted]'s account and have issued a full refund of the charge to her card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Keyana H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This customer registered for our service online and agreed to the terms and conditions of the Web site that clearly state that she would be charged upon registration.  We have, however, received her email request to cancel and a full refund has been issued and account has been canceled....

 She will be deleted from our membership database and will not be eligible to enroll in our program in the future. Thank you.

We are sorry to hear that Ms. H[redacted] has had trouble with our program. Our records indicate that her account was cancelled and the charge voided on August 5th when she contacted us. Sometimes it can take a day or two for that to reflect on her statement. On our end it was voided so hopefully by now...

it should be reflecting on her account. If she has any further troubles she can call our customer service team during the hours of 9am to 5pm Mountain time at [redacted].

Thank you for sending this complaint.  We have a strict policy to honor all Do Not Call requests immediately.  I can assure you we will find out how and why this happened and make sure it does not happen again. She has been put on our Do Not Call list permanently.Thank you.

Thank you for sending this to our attention.  We are sorry that Ms. [redacted] had a negative experience with our company.  We have issued a refund for the 2nd charge as she has requested.  She has been removed from our member list.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello and thank you for sending us this complaint.  We have cancelled her account to our Web site and have issued a full refund of the $3.85 charge.  We have also placed her name and number on our Do Not Call list.  She will not be receiving any calls from our company in the...

future.Thank you.