USA Moving & Storage

USA moving was greatThey were professional, quick and made our moving process much easier

I've used this company four times and they are truly the bestSuper efficient and fast and extremely professional!

I have moved countless times with expensive Nattionallu recognizable moving companies and this was without a doubt the best experience I've ever had

Best move I’ve EVER had Everything about USA Moving and Storage was great Every step of the way The owner Jerry gave me an accurate estimate The final bill was even UNDER the estimate The movers were perfect… punctual, incredibly careful, hard working - I had to push them to stop for a minute to drink [redacted] or water – it was hot Santiago & Miguel… and the rest of their guys… were kind and communicative We started with a walk through (I’d labeled some things not to take and just mentioned others) and it perfect Day One packing Day Two load and move to an elevator condo I have a great deal of family memorabilia and they were so respectful of its importance to me I know that I couldn’t have packed things as well myselfBefore they were even finished I was emailing friends to use them! These guys make what is typically stressful into a positive, productive, even fun, experience

Very professional and friendly serviceEveryone I talked to and helped me with my move was greatHighy recommendedI have already booked them for my next move

Very professional, hard working crew moved us from a home to a condo. Our home has a narrow stairway and they moved bedroom furniture down without damage. They dismantled furniture, wrapped everything and reassembled everything at our new home. My sister recently moved with USA and had a positive experience and recommended them to us.

Quick, efficient and great prices. Couldn't ask for more.

Our movers were the best I’ve ever worked with. Efficient, fast, careful with our fragile items, thoughtful about packing and unpacking in way that made it easier on our two baby girls. I would use them every time I need movers.

USA moving and Storage exceeded my expectations of a moving company . From the moment I called to get prices to the day of the actual move. Ilanti was so professional and caring it was refreshing to speak to someone who knew how stressful moving can be . She assured me that everything would be done correctly and with care. Thank you again for a smooth transition to the new apartment.

Amazing!!! A bit pricy but if you’re in a pinch or don’t care about that, USE THEM.

Excellent movers. Showed up early and worked fast. Wrapped everything perfectly and I would certainly use them again!

I would highly recommend using USA Moving and Storage. They did an excellent job packing my house and taking great care loading and unloading my furniture. All the men were very respectful and always on time!

Very helpful from being to end. Excellent for moving my China and crystal glasses. Works were very helpful and friendly.

Movers showed up right on time and took very good care of all of our stuff. It ended up being a 5 hour move out of a 1 bedroom apartment which seems a little long with a 4-men crew but nothing was broken and the movers were very professional.

The movers were timely, efficient, and polite. I would recommend them 100%.

Dear Revdex.com,
Please be advised that as of this date, USA Moving and Storage aka 1st Choice Moving and Storage have never contacted me regarding my 10 missing boxes.
Additionally, I found out from the driver, that my belongs were warehoused, and reloaded onto a truck by USA Moving and Storage aka 1st Choice Moving and Storage.
In lieu of my belongs being transported East from the Phoenix area, they were loaded onto a LA Van Lines truck which then went to California.  From what I was advised of by both the driver and the "man who answers the phone at LA Van Lines - Gary ###-###-####.  I have spoken with him on a number of occasions with the same very polite BS (1/5/16 12/29/15, 12/21/15, 12/23/15, 12/21/15)  "We are trying to locate the boxes.  Twice he requested and I sent him the Lot number and box numbers which I did on 12/23/15 and again this week on 1/4/15, because he advised that "my boxes were in the Bay Area and that the lady is not answering her phone", I requested that he just ring her door bell and pick up my boxes and he advised that after their job, the driver would.  Today is Jan 6, 2016.  Have you heard from Gary at LA Van Lines or anyone else for that matter regarding my belongings?  Neither have I.  
When I book with USA Moving and Storage, I was advised that the truck would be leaving soon.  Not that my belongings would be unloaded somewhere, misplaced, reloaded, transported to California and unloaded in some place else, without ever making it to my residence.  This is deceit at the least, fraud, and inappropriate business practices by "fly by night, name changing so called moving companies to screw with the consumer."  I want my 10 boxes of belongings.  That is the bottom line. From Robert/aka Rotan the Israeli at USA Moving and Storage and their pseudo names to Gary at LA Van Lines, all I get is lies, stories and BS.  Please assist me in retrieving my belongings.   Thanks in advance for your assistance,   [redacted]

WARNING: DO NOT Use this Moving Company!

Review about USA Moving and Storage in Phoenix, AZ, also doing business as 1st Choice Moving and Storage - 2804 N. 29th Ave., Ste. 102, Phoenix, AZ 85009. The intent of this review is to warn other future moving customers who are researching moving companies in the Phoenix area, as well as those in CO, CA, NC and all other locations this company services.

I hired 1st Choice Moving and Storage, aka USA Moving and Storage in Phoenix, AZ to move me from my house in Cave Creek, AZ to Longmont, CO in July 2016. They offered one month FREE storage, which supported my moving schedule and needs. The greatest warning I can give you is to be aware that they use the very shady business practice of bidding low over the phone, using a very inaccurate inventory form, and then add hundreds of dollars at the time of pick-up. Initially, based on my recent previous move weight and cubic feet size with a National moving company (and no additions or deletions of goods) 1st Choice Moving and Storage quoted 831 cf as my shipment size and a cost to ship by them of $2,982.03. All of my belongings filled about 3/4 of a 26' U-Haul truck. At pick-up, they said I had a much LARGER shipment (even though I had the previous moving paperwork to prove it) and charged me $3,600!!

I suspected the supervisor, Rob, was swindling me so I said I would like to talk to my 1st Choice Moving and Storage sales coordinator. He said it wouldn't make any difference, as he was my sales coordinator's "boss". I called and complained to Shawn, who gave no advice or help, and then came back to Rob. Rob then lowered the price to $3,460. I could see it was a "shell game" between the office and Rob. I should have shown him the door, but had a serious deadline to get my goods out of the house with contractors coming in to do major remodeling the next day.

When I say "they", I mean you need to be extremely cautious about dealing with their crew chief / supervisor, who comes at the pick-up, Rob (aka Rotem). He is aggressive and demeaning, will bully you about your items and sizes of boxes, even claim he has to charge you more for "packing" items like slipping a plastic cover over a mattress that YOU bought at Home Depot for the move or for packing tape, which their sales office says is INCLUDED in the their original estimate. In fact, all extra needs packing materials were discussed with Shawn, Sales Coordinator, of which there were VERY little and he calculated these into his bid. Rob adds on whatever he thinks he can get away with by bullying you!!

Rob will also claim that your boxes are "larger" than you first claimed on your inventory estimate form. This form only has small, medium, and large categories and he will claim you have EXTRA LARGE items. He also claimed I had items I had "not reported over the phone" so had to add a much higher cost (agin, hundreds of dollars). The ONE item was one light-weight, flat, folded up laundry drying rack. That was it!!

As an experienced, well-organized mover, I had all of my boxes completely packed, sealed, and well-labeled. I had even taped closed all folding step stools, brooms, floor lamps, trash basket nests, etc. All they had to do is carpet-wrap the little furniture I had.

His crew will not listen to you when you want anything packed a special way. I had paid a carpenter $150 pre-move for a special wooden crate to be built to move a fragile glass top of a table. The movers would not do as I asked to use it, wanted to do it (more quickly) their way. Parts of the glass table were left outside of the crate, just wrapped in moving blankets. I was afraid these would be broken or lost. They left trash around the house - old empty tape spools, etc., and were not professional at all in how they left my home.

MAJOR WARNING: Again, "Rob" will fight with you and claim that he is the "BOSS", that no one back at the office can help you if you call. However, CALL ANYWAY!!!!! I did call Shawn and he acted sympathetic to me, but seems to be very intimidated by this Rob fellow and has no power at all. Ask for the owner, ARIK!!!!

I asked for an in- home, VISUAL ESTIMATE, but they said they were "too busy" for this. I called several weeks before the move for this estimate. DO NOT accept a bid over the phone!!! Insist that they send their sales estimator out to your house BEFORE you sign a contract with them to give you a NOT TO EXCEED ESTIMATE with his guaranteed signature and date on it.

Another shady practice of 1st Choice Moving and Storage is how long it takes for this company to get your household goods to you AFTER they have picked them up. Most moving companies take about a week to ten days, at the very most. 1st Choice will have you sign an agreement for much longer than this and delay delivery as long as you let them get away with it.

I had a smaller load and knew they would add me to a larger van with other customers. However, I was only 900 miles away from Phoenix and it took 2 weeks for them to deliver to CO, but only after I called at least 5 times to ask when my delivery would happen. It was only by this sheer persistence that I believe I got on the delivery schedule at all.

There is something very shady about how they schedule these deliveries. It has nothing to do with your needs or good customer service. They have lots of excuses and you will be transferred from one person to another to get answers. They say they will "get back to you" but won't. You will have to call again and again.

I got very concerned that it was taking so long to get my small shipment delivered just 12 hours away, 900 miles, from Phoenix to the Denver area. I decided to google this company and to my horror, I found terrible reviews on Yelp while I was waiting in CO for my goods. Other customers, like I have here, reported terrible problems with "Rob", large increased pick-up charges, and especially, those who had had their goods put in 1st Choice's storage, found their boxes had been opened, gone through, even a vacuum cleaner used, full of old hair that was not theirs.

Check out Yelp yourself!! I was petrified waiting for my goods to arrive, not sure what might be stolen or broken. As it turned out, my goods arrived in good order except for two broken floor lamps and many boxes with no sticker numbers. My delivery driver told me it was because my goods had never been put into their warehouse, but instead had been sitting for 2.5 weeks on his extra van, that they arrived in better order. See story below why you should NEVER use longer-term storage with 1st Choice Moving and Storage!!!

However, I discovered on delivery that the inventory that Rob did on pick-up was missing LOTS of numbered stickers, some boxes had double numbers on them, and these unstickered items had not been put on the inventory. It took a great deal of time to locate all the boxes on the inventory. I am extremely organized and had every box well labeled on all sides and it was a nightmare. On pick up and delivery, BE SURE to take the time to check over your inventory before it leaves your house and at the delivery destination. Do not feel pressured to just "make a claim later", as they suggest!! Without a sticker on every item, they can say you never had it in your shipment and steal it from you or not allow you to make a claim!!!!!

The delivery team in Colorado was excellent and went well beyond to help deliver and set up our household goods. I was told that my goods had gone directly onto Steve's van from my AZ house, were stored there for the 2.5 weeks before coming to CO, not at the 1st Choice warehouse. Phoenix weather has been 110-120 degrees for weeks, so 1st Choices claim that my goods would be stored in a cooler warehouse did not happen. Who was guarding my goods?

I was told at my delivery by my moving crew that, if your goods go into the 1st Choice Moving and Storage warehouse in Phoenix, they have a surveillance camera that runs 24x7. HOWEVER, the man who manages this warehouse, "RUBIN", and his accomplice, "JOHNNY", have a way of turning this off while they go through all your goods, steal from or disrupt your boxes. They can erase the video tape and make it look like nothing has happened so the owner and manager of this company, ARIK SKULNICK, does not know about their criminal behavior.

RED FLAG: By the way, "JOHNNY" is also one of the packing up crew members in Phoenix, so he sees everything you are shipping when he packs you up at your house!!

CAN YOU SEE NOW WHY I AM WARNING YOU TO _NEVER HIRE THIS COMPANY???!!!

If you have been duped like me, over-charged and suffered damages, aggressive bullying by Rob, or delayed delivery of your goods and feel helpless........ if you put your trust in 1st Choice Moving and Storage and thought YOU just had to be "patient", but still got horrible customer service, PLEASE report this company to the Revdex.com (Revdex.com), on Yelp, Craigslist, on all moving review websites, AND send a letter directly to the owner of 1st Choice Moving and Storage:

Mr. Arik Skulnick, Owner

1st Choice Moving and Storage

2804 North 29th Avenue, Suite 102

Phoenix, AZ 85009

If they arrive on moving day and charge you hundreds of dollars extra before they even start packing, show them the door and get another mover!!!

Be very careful about FREE STORAGE deals, too!! Get references from other customers who have USED their storage services!! Ask how long they waited for delivery and how many times they had to call this company to get their goods on a delivery schedule.

In summary, DON'T USE 1st CHOICE MOVING AND STORAGE, also doing business as USA MOVING AND STORAGE, out of Phoenix, Arizona, or probably anywhere else!!

Thank you for forwarding this consumers rejection to our attention, we offer the following response: Mr. [redacted] received Binding Moving Estimate to move 845 cubic feet. The Line haul charge on the Bill of Lading shows Mr. [redacted] transported 845 cubic feet of product. The evidence does not support Mr. [redacted]’s claim of charges for cubic feet that were not moved. Mr. [redacted] provided photos in support of the claim and was awarded compensation consistent with their coverage choice. Thank you.

At the end of January 2015, I signed a contract with this company to move my family's household goods (HHG) from Tucson, AZ to Houston, TX. I was being transferred to a new squadron, and as a [redacted] I had been through this many times before. This time, however, would be different from any other. From the beginning, the entire experience was unprofessional, careless, rude, and at times combative. I originally booked the move at a price quoted to me which would end up being less than half of what was demanded as the job progressed. This was borderline extortion as the moving company had my HHG in their care. My family's HHG was so mistreated that it is too numerous to mention in a simply complaint. However, EVERY box I opened upon unpacking contained mistreated and broken items. Many of these contained items that were from our honeymoon, a child birth, or other important life events that are irreplaceable. Additionally, the primary driver and his assistant were so rude, disrespectful, combative, and irate that at times the police were required to be called to deal with situations that were escalating beyond anyone's ability to control. By that I mean the driver was so angry and out of control that many witnesses and bystanders were becoming afraid of his conduct and called the police. Once again, the unprofessionalism and combativeness of this company cannot be overstated. In an attempt to resolve some of these issues as they occurred, I contacted the company multiple times and was not offered ANY help with the driver or how our HHG were being mistreated. Following the move, I was told that no one at the company would help me file a formal complaint against the crew that packed our HHG in such a unprofessional manner or the driver who, among other things, berated my wife and me. The entire experience is one that has prompted me for the first time in my life, to contact the Revdex.com and hopefully prevent other consumers from being subjected to the same treatment.

DO NOT EVER USE THIS COMPANY!!!! This is the shadiest company I have ever dealt with. First off, the quote that was provided was lower than all of the estimates that I received which should have been a clear indication that something was not right. When the movers came to my house they were terribly rude and jacked up the price an added an additional $800 dollars to the total. The additional charges were to box up items that were not needed to be boxed up and the excuse was that it would be labiality if anything ever happened to “ the furniture”. The estimate of when my furniture would be delivered was also a incorrect.
Once I received my furniture, an item was broken and two items were missing. So I was charged extra to have items boxed up that were lost or stolen???? DO NOT attempt to contact customer service or speak with a supervisor, I believe [redacted] is her name, pure trash conversation with no skills on how to deal with following-up or resolving any customer complaint. No sympathy or compassion for someone’s property. I had to call numerous times to follow-up on my property and eventually submitted a claim in which was a joke, offered $64 on furniture that cost over $800. The only resolution is to contact [redacted] Claims, which charges $.60 a pound that also was a JOKE. I am not sure who researched how much my furniture weighed but were so far off they may have missed some zero’s or needed to add another 4 to that bt amount. This company is not accountable or reliable. Do not let the low estimate fool you, terrible customer service, terrible everything, and you will not get your furniture back nor will you get what you paid for it. Word of mouth is powerful so please DONOT E VER USE THIS COMPANY, YOU WILL GET RIPPED OF!