USA Moving & Storage

Please see the attached document from 1st Choice Moving & Storage.  Please let me now if you have other questions or requests.Thanks
[redacted] -consumer...

complaint

#[redacted]

I moved my grandparents from Colorado to Arizona. I searched the Internet for a company in thier area and a few came up. We made an app.with USA moving and shipping to get a bid. Not only did they deliver everything on time and in the same condition it left it ended up being very close to the bid price even though we had a few extra items! I would definitely recommend this company for your moving needs. Great job!

Thank you for forwarding Ms. [redacted]’s complaint to our attention. We would like to offer the following response. Ms. [redacted] was advised that he shipment would be delivered within 21 business days of the first date she was available to receive delivery of her shipment. Ms. [redacted] indicated...

September 30, 2014 as her first available date. Ms. [redacted] received delivery of her shipment on October 16, 2014, within the 21 business day window agreed upon.We regret that items may have been damaged while in our care but we do have an established process in place to handle any moving related damage and loss claims.  Our claim administrator has emailed claim forms and directions to Ms. [redacted] so that she may submit a claim as required by our tariff and Federal law. Claims must be postmarked within 9 months from the date the shipment was delivered. 
We apologize for any damage which may have occurred and ask that Ms. [redacted] submit a claim for consideration.  Thank You.

Thank you for forwarding [redacted] complaint to our attention. We would like to offer the following response.

[redacted] contracted for moving services. [redacted] paid a $100 deposit and then paid the rest of the balance due by credit card. The Bill of...

Lading/ Contract signed by [redacted] shows the total cost of service was $2925.80. [redacted] authorized us to charge her credit card for $2825.80, leaving a zero balance due at delivery. We have no record that [redacted] tendered any further payments as shown on the delivery copy of the Bill of Lading/ Contract. We too have spoken with the delivery driver who insists that he did not collect payment for the service as there was no balance due at delivery.

As [redacted] has stated in her complaint, her claim was twice reviewed by her credit card company and twice denied. We collected payment only for the amounts indicated on the Bill of Lading and deny [redacted] unsubstantiated claim that she paid more than she was required to. We have included a copy of both the Pickup Bill and Delivery Bill of Lading/ Contract for your consideration. Thank You.

Thank you for forwarding [redacted] complaint to our attention. We would like to offer the following response.

[redacted] contacted us for a quote for service to Washington. The estimate [redacted] received and signed indicated a delivery time frame of 7/21 business days from the 1st...

date he would be available to receive his shipment. We have no record that [redacted] was every promised a specific delivery date or delivery window beyond the time frame stipulated in the estimate. 

[redacted] indicated July 8th as the first date he could receive delivery of his shipment and the shipment was delivered on August 8th, a delay of 2 business days. [redacted] received a $200 refund as compensation for the inconvenience of the delay. Please note that the contract signed by [redacted] stipulates the per diem rate of compensation for delayed delivery is $15 per day. [redacted]’s refund far exceeded the amount of compensation he was contractually eligible for. 

[redacted]’s shipment was delayed however he was compensated. We regret the shipment was delayed and apologize for any inconvenience this may have caused. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I NEVER indicated that the first available date was July 8th because I had never planned on arriving at my destination sooner than July 10th. Perhaps if you had more honest workers, you would not have a distatisfied customer.  In addition, when you are addressing a complaint you should make sure you know the person's name appropriately (my name is not [redacted]) and not write their names in two different forms. You should be embarrassed by the company that you run. Had I done better research, I would have known the type of company that you operate. I feel as though you are making up lies.  Your customers should be treated with more respect. I do not need anything else from you, but as far as I am concerned, my complaint is not resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[redacted] provided you with a Bill of Lading  that has information added to it after I signed it. I have included the  Bill of Lading that I signed in a photocopy form that I scanned and also as a JPEG as further evidence that my Bill of Lading does not have any  of the scribble scrabble that they added. Also, just to humor you, I'm  attaching the Bill of Lading which they sent to my credit card company  when I disputed the charge and sadly, lost. It is in the form of a black photocopied piece of paper. My Bill of Lading demonstrates that they added the credit card payment information after the items were delivered.

I spoke with [redacted] on October 11 at 6:09 p.m. Eastern Time and she  told me that I needed to pay cash for delivery of items. I gave the driver cash and then the company went back to my credit card company and had them reinstate the charge that was credited to me. Evidence of withdrawl of $2500 from my bank account of Oct. 15, the day before my  items were delivered, also supports my case that I was told I needed to pay cash. Their reason at that time for reinstating charge was because I could not provide a "receipt" proving I paid cash and according to  them, the BOL was not a receipt. According to the Bill of Lading, my  items could not have been unloaded without payment. Since my Bill of Lading shows that there was a balance due, there is no way my items  could have been delivered. [redacted] is aware that they collected payment twice. [redacted] is aware that they collected payment twice.

Regards,

At the end of January 2015, I signed a contract with this company to move my family's household goods (HHG) from Tucson, AZ to Houston, TX. I was being transferred to a new squadron, and as a [redacted] I had been through this many times before. This time, however, would be different from any other. From the beginning, the entire experience was unprofessional, careless, rude, and at times combative. I originally booked the move at a price quoted to me which would end up being less than half of what was demanded as the job progressed. This was borderline extortion as the moving company had my HHG in their care. My family's HHG was so mistreated that it is too numerous to mention in a simply complaint. However, EVERY box I opened upon unpacking contained mistreated and broken items. Many of these contained items that were from our honeymoon, a child birth, or other important life events that are irreplaceable. Additionally, the primary driver and his assistant were so rude, disrespectful, combative, and irate that at times the police were required to be called to deal with situations that were escalating beyond anyone's ability to control. By that I mean the driver was so angry and out of control that many witnesses and bystanders were becoming afraid of his conduct and called the police. Once again, the unprofessionalism and combativeness of this company cannot be overstated. In an attempt to resolve some of these issues as they occurred, I contacted the company multiple times and was not offered ANY help with the driver or how our HHG were being mistreated. Following the move, I was told that no one at the company would help me file a formal complaint against the crew that packed our HHG in such a unprofessional manner or the driver who, among other things, berated my wife and me. The entire experience is one that has prompted me for the first time in my life, to contact the Revdex.com and hopefully prevent other consumers from being subjected to the same treatment.

Never, Never, Never use this company. They are available to you and promise you the

world, but do not deliver. USA Moving and Storage does not move or store anything. You contract with them and another company shows up the day of the move. Not only did I have damaged items, but 6 boxes never made it from AZ to FL. When the truck arrived the few pieces of furniture were packed on top of my boxes, crushing 29, 6 missing. They were paid before one box was removed from my house and I had to pay cash to the actual moving company before one box was unloaded. At not time did I have any recourse. For thousands of dollars in lost and damaged items, plus shipping cost I received $108. If you value your belonging, do not use this company!

I have called this company Atleast 8 times and also have emails sent in which no one responded nor contacted me back. I was also advised in person that they would not fold my new mattress and it came folded and broke. I was told in person once again the mattress would not be folded and it was. I want to be reimbursed for the mattress as that was intentional. I can't use this mattress and they want to give me 8.00 for a 800.00 mattress. Why should I agree to that?

Thank you for forwarding this consumers complaint to our attention. USA Moving & Storage did not move Ms. [redacted] nor have we or our claim administrator received a claim from Ms. [redacted]. Our records show that Ms. [redacted] move was conducted by [redacted], and not USA Moving & Storage....

As Ms. [redacted] was under [redacted], federal law requires that all claims for shipments conveyed under their [redacted] be address by them. As such Ms. [redacted]’s inquiries should be directed to [redacted]. The contact number we have for [redacted] is 800-203-0362. Ms. [redacted] should contact their claim department for assistance.Thank you.