USA Today A Gannett Company

A refund of $was processed 7/it will take hours for the customer to receive the refund and more depending on the customers financial institution proceduresThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive two phone messages regarding the refund, I did not get an opportunity to call back in a timely mannerI am now aware of the different types of stops, however, the circulation employee I spoke to did not mention any charges Had I known there was a charge I would not gave agreed to the deal My msin hoal with stopping my subscription was to have zero expense Since I spoke to a live person while setting this up I believe it should have been mentioned Regards, [redacted] ***

[redacted] Good Afternoon, Please close the attached case as it has been resolved Dale J [redacted] Customer Support SpecialistNCS/CSC/Publishing Services [redacted] USA TODAY/ Sports Weekly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: USA Today fails to address most of the issues Their reply says nothing about what is going to happen going forward I asked that they stop charging my card and nothing is noted in their response They quote a price increase on 7/1/and my complaint was about a 30% increase from to They don't state why they changed the frequency of payment or answer why my letter was not acknowledged Regards, [redacted]

Good Afternoon, Thank you for writing USA TODAYOur records show that the 9/10/paper was ordered for a back issue on 9/10/Please be advised that back issues may take up to business days to arriveIf not received by Wednesday of next week 9/24/I will work with the local managers to be sure the delivery issue gets resolvedIf you need to speak with me please call Dale J [redacted] ###-###-####Thank you

the copy the customer is looking for is not available as a back issueThe covers are regional the back issue customer receive is the eastern regional copyThis customer will be refunded the funds in the amount of $

Thank you for writing USA TODAYWe direct our customers to call us to cancel so that we may find out the source of the cancellationUSA TODAY finds that this information is helpful in us improving our service areasWe understand calling us can be a burden at certain times as in the morning into noon are our busiest hours of operation as delivery issues and inquiries reports are highPlease try to reach us in the mid/late afternoon hours to get a quicker responseThank you for writing USA TODAY

Thank you for contacting USA TODAY's HeadquartersWe do apologize that it has taken longer than usual to get your request processedPlease be assured that I have personally contacted out distribution team to cease all communication to email sans-serif;"> [redacted] If you have any further issues please reply so that we can help correctThank you Dale J [redacted] Customer Support Specialist GANNETT/ USA TODAY

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is no phone number to contact [redacted] Without this we can't complete this claim Regards, [redacted]

This customers complaint has been sent to the local market for service correction

Business has notified the Revdex.com that the matter was resolved directly with the consumer

The operational hours for this reply is from 9-5pmThe caller wants a call when no one is available during those hoursThe customer states to call from 6-7am which is not our regular business hoursIf communication cannot be completed by phone we suggest the customer to email us back the
email that was sent todayThe local market will resolve the delivery issues of being late however the expected delivery time for this location is 8am.
Late delivery of USA today issue: The carrier has been late with every issue of the USA Today for the past weeksMarch 31, 2014; April 1-30, 2014; May 1- present, Missed issue of the USA Today: April 4, 2014; May 2, and May 8, Who at the number of 703-854-try to call me during the work day will not get me at all at homeI told them to call me between to 7am or after 7:30pm since I am at work during business hourIn addition, I told them to have the district manager to call me between to 7am and they refused to call since my first complaint back in This is a complete failure of management and customer service.Complaint Background:Product/Service: Model: Account Number: Order Number: Name of Salesperson: Purchase Price: $0.00Disputed Amount: $0.00 Desired Outcome/Settlement: To repay me $for the missed since I had to buy a paper at the storeFired the current carrier since they been late every day with the paper since March which included missed deliveriesBring back *** back as the carrier since she was always on time with her deliveriesHave the district manager to finally call me between to am or after 7:pm when the customer is homeGet rid of the current service system since the only thing that are going to do Iis give you credit and totally refused to redelivery a missed newspaper. Desired Settlement: Other (requires explanation)

I spoke with the customer to ensure that he gets a contact from USA TODAYThe local market has been informed of the missed papers and will work to get the problem resolved quicklyThe account has been credited to cover the missed deliveries

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: See handwritten attachment
Regards,
*** ** *** #***

Good Morning,
Thank you for writing USA TODAYThe program for the air miles has been inactive since August of Please provide proof of purchase so that we can honor your requestThe refund of $can be done as wellThank you.
USA
TODAY
Dale J***

Good Morning,
Thank you for writing to resolve your issueTo get your misapplied funds inquiry started can you please give us a copy of the payment? Was this a money order or check? If so may we have the number associated with the money order or check? Thank
you.
Dale J***
Customer Support Specialist
USA TODAY

Thank you for writing USA TODAYWe appreciate your opinion and respectfully state that USA TODAY requires customers to call to cancelThank you

We have made contact with this customer to cancel their account

Good Afternoon,
Thank you for writing USA TODAYPlease submit the cashed check front and back to us by fax to *** *** ###-###-####From there we can help resolve your issueThank you

I explained to this customer that there was a mistake in that the subscription was put on a vacation hold and not a cancellation as she requested back in We have stopped the account and apologized for the inconvenience of the paper restarted and receiving a billShe accepted our apology and
this complaint can be closed