USA Today A Gannett Company

Review: Failure to receive paper on a daily basis. Contacted the business and received only excuses. This has happened several times.Desired Settlement: DesiredSettlementID: Other (requires explanation)

We would like to receive the paper everyday that we pay for.

Business

Response:

This customers complaint has been sent to the local market for service correction.

Review: There was a missed delivery of the Friday, May 2, 2014 issue of the USA Today. I called twice during the day and they totally refused to re delivery the miss issue of the USA today. The carrier has been either late with the delivery or has missed a delivery since the start of April 2014. The customer service rep of [redacted] refused to give me the name of the district supervisor and also refused to let me speak with manager upon my request. [redacted] seem like not to care at all for my missed delivery of Friday and that the carrier has been late every since day in April and May 2014. When deliver the newspaper seems to be on the street, in the yard, or in the brushes. I am ask for the paper to be on the driveway. There is no communication with the USA today at all since they always take up for the carrier. In addition, I ask for the district manager to called me last year when this same problem was occur 2 to 3 times per month from January 2013 to September 2013, and to this date no district manager has call me at all. The customer service is appalling at best. They don't listen at all and take up for the carrier.Desired Settlement: I want my paper for Friday, May 2, 2014 to be delivery today. Refund me $2.14 for the missed delivery on Thursday, April 3, 2014. I want [redacted] back as the carrier because I know that my paper was delivery on time and on the driveway everyday. Better communication with the paiding customer, and stop taking up for the carrier. Delivery my newspaper on time everyday.

Business

Response:

I left two messages about the delivery service and the back issues on 5/7,5/8 with no response or call back. We have credited the account for the missed issues.

Review: I ordered the USA Today Newspaper a couple of weeks ago for my brother [redacted]. He is incarcerated and enjoy reading the paper daily. The rep said his subscription would start on March 5, 2014 and she followed up with an email to confirm this delivery date. I was told that I would receive the e-newspaper as well. It never started so I called back in to USA Today and that rep said the first rep entered the information wrong for my brother. I gave them his ID#, she said the paper would start on March 6, 2014 instead of the confirmed e-mail stating it would on March 5,2014. I called again and the 3rd rep said my brothers ID# was entered incorrectly again and the paper hadn't started yet. Anyway, I called USA Today Newspaper today, March 11, 2014 @ 8:55am and cancelled the subscription. I spoke with a [redacted] and as soon as she cancelled the subscription we were disconnected. I called right back and spoke to a [redacted] @ 9:00am and she completed the cancellation and stated she was sending the confirmation to my e-mail that the subscription was cancelled. I asked her for the confirmation number, but she refused to give it to me and said I would be receiving that information via e-mail. I told her I wanted it for my written record as well, but she refused me. Anyway, I have checked my e-mail and instead of [redacted] sending me an confirmation that the subscription was cancelled, she sent an e-mail apologizing for me not receiving the paper on March 6, 2014 thru March 11, 2014. And she also said in the e-mail that the USA Today Newspaper is ready for me to view. I am so sick of all this deception from USA Today Newspaper and their representatives. Please cancel this paper ASAP and refund all monies back to my debit card ASAP.Desired Settlement: Please refund all monies back to my debit card ASAP!!!

Business

Response:

The phone number given is disconnected I have sent a email to contact us before we settle on the refund.

Review: I had a 1 year subscription (acct #[redacted]) for home delivery of USA Today, which was paid in advance. On 3/1/2013, I contacted USA Today at their customer service center and requested a discontinuation of my subscription and a refund of the unearned portion. At that time I was told it would take up to 30 days to process my refund, which would be approximately $107.

After several weeks with no word from USA Today, I called to get a status. I was told check was sent. The representative indicated that my request would have to be sent to "accounting" to investigate. Several weeks later, I called again, got the same answer, but still no check. I have since that time called multiple times (at least 12) talked to multiple representatives and supervisors, and the end result is "we'll send your request to accounting andthey should respond to you." My most recent phone conversation with **. [redacted] (supervisor) on 4/40/2013 indicated a similar response, although he personally promised he would email or call me with a resolution. Nothing has been heard since. On May 7, 2013, I sent a letter to the president and publisher of USA Today requesting a review and response to my refund request...that letter has also gone unanswered. I would like to resolve this asap.Desired Settlement: Please let me know how I can go about getting my refund.

Business

Response:

This customer was refunded in error. We actually refunded the $107.34 twice 1) 6/25 2) 7/1. Does he want to pay that back to us?

Review: [redacted], OH [redacted] Wednesday 5/7/14

Revdex.com of Central Ohio Inc. [redacted] OH [redacted]

Re: The delivery of t h e USA TODAY newspaper to the [redacted] Correctional Institution in [redacted], Ohio

To Whom it may concern:

I am a pre-paid subscriber to the USA TODAY NEWSPAPER

service. I am writing in need of your assistance in resolving a problem with the timely delivery of that newspaper.

I have exhausted my institutional remedies and I have also forwarded letters to [redacted], Ohio's Postmaster, the Postmaster General in Washington, D.C. and USA TODAY. Enclosed are copies of my efforts, as well as a listing that shows days and dates and which, if any, edition of USA TODAY newspaper was delivered

on that day and date.

Since 4/18/14 every single edition of the USA TODAY newspaper has arrived late. The situation has grown even worse in the past week; of the seven business days from 4/24/14 to 5/02/14 the USA TODAY newspaper has only been delivered on two of those

days. This is a very aggravating and stressful situation.

Whatever assistance you can provide in this matter will be greatly appreciated. Thanking you in advance for your time and consideration, I am ...

Sincerely,

[redacted] cc: fileDesired Settlement: Consumer wants delivery of every newspaper in a timely fashion.

Business

Response:

Customer account is set up as one day delay. They will get Mondays on Tuesday ect. I will look into the issue of not receiving a paper from April- May by contacting our local affiliates. Thank you.

Review: In December of 2012 I had an account with USA Today newspaper that I cancelled. In April of 2014 USA Today newspapers started being delivered to my home. I called the local newspaper company and they said they couldnt stop delivery without a account number. I had no idea what my account number was as I didnt initiate the account! They said I would get a bill and it should have the number on it. A few days later I did get the bill with the account number. There is a website given in which it said I would be able to have 24 hour access to my account.

This website does little to assist the customer other than to make sure your address is correct and to make an online payment. So I then called the 800 phone number. The recorded message said I had to call during biz hours M-F. I received the bill on a Sat.

Monday I called the number again and waited 15 minutes for a customer service rep to answer. It was finally answered by "[redacted]". She asked me how she could help me, and as I began to explain to her what was wrong she interuppted me by telling me to please qit talking so she could talk. I was shocked! So I was silent...and she again repeated her 'script" by asking me how she could help me. I decided to just make it simple and say cancel my subscription. She then wanted to know why....So I told her I never authorized the delivery. I never ordered a subscription. She then told me that this was wrong! She told me I had a subscription back in 2012 AND that I had only put my subscription on hold for vacation. I told her this was not true, and incorrect information, and she kept saying that that was what was on the screen ion front of her. So....I said firmly, this was still incorrect information, why would I put a subscription on vacation and suddenly it resumes? She just wanted to argue. Finally I said, PLEASE JUST CANCEL this NOW! She said she would. I also told her I was not going to pay for a subscription I never authorized.

My problem...I dont trust this. As I feel I cancelled two years ago....what is to stop this company from doing the same thing after a bit of time goes by? My opinion is that this newspaper is trying to boost sales/subscriptions by reinstating old accounts and restarting subscriptions without authorization, in hopes the consumer would feel obligated to pay/resubscribe. This is unfait to the consumer.Desired Settlement: I feel this company should apologize to me for the rude customer service I received. That as I called and stopped the redelivery of this newspaper within 10 days (including weekend) they should not expect payment for a service I never ordered, and they should acknowledge that.

Business

Response:

I explained to this customer that there was a mistake in that the subscription was put on a vacation hold and not a cancellation as she requested back in 2012. We have stopped the account and apologized for the inconvenience of the paper restarted and receiving a bill. She accepted our apology and this complaint can be closed.

Review: As a long time and loyal subscriber of USA Today ( at least 10 years ) I received an invoice to renew my subscription for a an additional year. I chose not to renew my subscription by not paying the invoice. I was subsequently sent a bill about which I called to inquire. The bill was for what they called "a grace period". I was told I needed to call AND CANCEL at the time the invoice was sent. Nowhere on the invoice did it say you had to call and cancel. I spoke to a USA Today rep and supervisor today and they told me I had to call and cancel. I am paying the bill under protest and I am filing this complaint.Desired Settlement: Refund my payment $33.60 and have USA Today put a notice on invoices/billing statements that you need to call to cancel.

Business

Response:

This customers request was sent to accounting to have the grace period charges refunded. Thank you.

Review: I have documented e-mails that show that we have not received 7 of the last 30 USA Today newspapers. I have also made made phone contact with USA Today regarding additional newspapers that not were not received. I have had numeous phone dicsussions with their Customer Services Department regarding the newspaper delivery issues. I have requested to speak with a supervisor or manager regarding the problem without success and have been promised return calls from the "local" or "district" manager and no one has ever called. On one occasion I was transfered to voicemail box and did not receive a return call. I have received generic e-mail responses following at least two of the my phone calls that did not address my delivery problem. I have been told that if I call in by a certain time in the morning, that a paper would be delivered that day and have done this without success. I have requested the phone number of my delivery person and have been denied. The delivery person also delivers our local newspaper with nearly a perfect record. I have been told by USA Today's CS Dept that their "delivery" contract is with my local newspaper. The local newspaper flat out denies that they have a delivery contract with USA Today. I have been told that I will not receive a $ credit for papers not received and I continue to get billed as if I have received all of the newspapers. I have been told that I will receive additional newspapers to account for the ones not received when I cancel my subscription. Why would I want additional newspapers (assuming they would actually be delivered) when I no longer want the paper or when USA Today no longer exists?Desired Settlement: I want the dleivery problem fixed. I would like a refund or $ credit for newspapers not received. I would like to have papers delivered the same moring that I contact USA Today regarding a delivery problem. Although their CS reps are very friendly, although not very helpful, I would like to be able to speak to a manager or supervisor when I request to do so as is the policy with most reputable companies.

Business

Response:

Customer issue was addressed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I want to know what they have done to fix the delivery problem. What assurance will they provide that the delivery problem will not continue? What has changed that will guarantee that I will receive a paper the same day after I provide notice of a delivery issue. Will I be receiving a $ credit for all the documented cases where a paper was not delivered?

Regards,

Business

Response:

I will have to call the customer. That is the only way to get to the bottom of the issue. Thanks

Review: The carrier for the USA today have failed several times in delivery the paper. Wednesday, July 17, 2013 and Monday, March 18, 2013 my paper was not delivery at all to me. There has been several time in which the paper was not delivery at all.Desired Settlement: I wanted my paper that was not delivery on March 18 and July 17 to be delivery to me and on time. I wanted my paper to be delivery on time.

Business

Response:

This customer has been called back.

Review: "Newsletter" SPAM was not subscribed to here. Their unsubscribe button does not function.Desired Settlement: Stop spamming.

Business

Response:

This customer has been added to our Do not Contact List.

Review: I subscribed to USA today and they made two deliveries out of 50 that I paid for. They delivered two issues then missed the next three days. Each morning after not receiving paper I called and was told the first day they would contact the carrier. Second and third day they said they would contact the carrier and the District Mgr.

I then told them to cancel my order due to them not fulfilling their obligation and they said they would refund my money but it would take 30 days. The 30 days passed and I called again today and they told me they would report their failure. I told them that was unsatisfactory and wanted to talk to her supervisor. She told me she could not give his name or phone number but I would get a call back. No call came backDesired Settlement: I want my refund based on paying them 31.95 for 50 issues and want a refund for 48 issues as this is their failure to honor their agreement. They were very quick to charge my credit card and find it difficult to believe that it should take this length of time for a refund I was told my refund was processed on 3/8/2013 Thank you

Business

Response:

I have contacted our accounting department to get the refund issued. We have had issues with refunds during our conversion from USA TODAY files to Gannett Files Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: They only gave a response as to who they will refer it to within their company, which is not an answer as to where my money is. They have been looking into this situation for well over 30 days without resolving the issue. Giving me my money is the response needed not conversation on their internal problems. Thank you

Regards,

Business

Response:

System shows that this customer was refunded $25.80 on 4/12. Still working on the other $4.60 refund portion.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have not received the check even though they say it was made 4/12 which is 5 days ago and it is for an improper amount. I cancelled my subscription because USA today failed to live up to their obligations of delivery for 50 days so the amount they want me to accept is not the amount they say they are sending me

Regards,

Business

Response:

The customers full amount is on the way. Please allow up to 10 business days for the funds to be put into the account. USA TODAY bears no control over how fast banks accept funds. We are manually processing a check for the remaining funds owed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have yet to received money or credit card reimbursement. Want to thank you the Revdex.com for your assistance, however USA's words have not been close to factual to date. According to them I should have had checks on multiple dates with no checks received to date. They told me I would have check by 4/8 and it is now 4/18 With that kind of record I will have to believe that this latest word is not factual. Really hard to believe how a company of this size treats a customer.

Thank you again Revdex.com

Regards,

Review: I am not having any luck getting to stop delivering their paper though I have tried several times. They stop delivering their paper and then started delivering the paper again, I was told it would in a email I got from them it it would be stopped on September 29th, and I just called them yesterday about an unauthorized charge on my debit card for $4.07 and I didn't say much about it because they told me there wouldn't be any more charges, but today I got another of their papers delivered to my apartment. I do not want a subscription to their paper anymore, I have cancelled my subscription with them, and I do not want them charging anything to my debit card anymore.Desired Settlement: I just want them to make sure my subscription is cancelled and to make sure there will not be anymore papers anymore, and to not charge anything anymore to my debit card., I do not want to talk to them anymore because it is not solving the problems.

Business

Response:

Thank you for writing USA TODAY. Our records show the account is now inactive. I will research why the charge of $4.07 and see to it that the account stops for sure. I will reply with my findings. Thank you.

Review: I never subscribed to USA Today, to get newspapers. I was a subscriber a long time ago, but I cancelled my subscription many years ago. Since then, I have not contacted USA Today to re-subscribe. So I was surprised when I got newspapers from them. I believe they sent me a letter saying something about newspapers that they owed me, which I have no idea what they were talking about. Anyhow, the newspapers started coming. Then a bill showed up. I wrote a letter to the address, but I don't remember which address I sent it to. Then I also called the company on 4/12/2013 and got someone named [redacted]. I told him to discontinue delivery, and I also told him my story, that I did not ask for any newspapers. [redacted] said he would stop the delivery and I told him I don't expect to pay for newspapers that I never asked for, but he said he didn't have authority for that. Anyhow, another bill came recently. The original bill was for $65.83, but now the bill is for $28.11. However, I do not believe I have any obligation whatsoever to pay for something I did not ask for.

I am sure that I did not sign up for anything, and I am sure I did not okay to pay for this. Can you help me? This just sounds so totally unfair.Desired Settlement: Stop sending me bills immediately. Also, I would like a letter from them stating that they have made an error, and that I do not owe them anything.

Business

Response:

Earlier this year we did a campaign that restarted customers accounts that had been on hold for some time. This customer does not owe us anything. They were sent RENEWAL bills in case they wanted to continue further. I have followed up and expect this case to be over.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have attempted to contact them to cancel my account on several occasions. The hold wait times are excessive (>60 minutes). They offer a service to "call you back" and yet when they do, they still do not connect you with anyone. Additionally, they clearly state that you cannot cancel online but only over the phone. It is unethical to operate in such a way that I am basically forced to receive a product I do not want, and never intended to pay for.Desired Settlement: They cancel my subscription.

Business

Response:

We have made contact with this customer to cancel their account.

Review: Four (4) months ago a USA Today vending machine malfunctioned--machine took 4 quarters and when I tried to open the door to get a paper, the money dropped into the machine and the door didn't open. I called USA Today customer service that day and reported the incident. I gave them location and all my contact information. I was told someone would be in touch with me to make restitution. After not receiving a response for two months, I called again, repeated the details of the incident and provided all my contact information. I was promised that a company representative would contact me shortly. That was over one month ago--without any response from USA Today.Desired Settlement: After two calls to customer service over a 2-3 month period, I expect a response and refund of the $1.00

Business

Response:

I have spoken with this customer and a refund is on the way for $1.

Consumer

Response:

Revdex.com of Metro DC and Eastern PASep 30 (2 days ago)to me---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Sep 30, 2013 at 12:47 PM

Subject: COMPLAINT

To: [email protected]

On August 5th, I filed a complaint against USA Today newspaper for failure to refund money lost when a local machine malfunctioned. I was contacted by a USA representative several days after the complaint was filed. They took contact information, machine location and promised to send money lost in the machine. As of today (930), I still have no received my refund. When everything was resolved (or so I thought), I didn’t keep a copy of the complaint file number. It was only $1.00 but it is now a matter of principle. What do I need to get this resolved. [redacted]###-###-####

Consumer

Response:

Revdex.com of Metro DC and Eastern PA10:23 AM (1 minute ago)to me---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Oct 15, 2013 at 11:46 AM

Subject: COMPLAINT FOLLOW-UP

To: [email protected]

Complaint ID [redacted] I filed this complaint on August 8, 2013. I was contacted several days later by USA Today. They took all my information and send a check would be forthcoming. As of 10/15, I have not received a refund as promised nor have I had any contact from USA Today. I understood that most complaints would be resolved in about 30 days. What else do I need to do? [redacted]Email: [redacted]Cell Phone ###-###-####

Review: Gentlemen:

We are writing to you because we are not getting the newspaper delivered that we have payed for and the only address we have is: USA Today, Subscription Processing, [redacted]

We have had the subscription for over three years. We are paid through January, 2015. It is a gift subscription that we have sent to my sister at her home.

For unknown reasons, the paper stopped being delivered on April 28th. My sister called to tell us that she had had no paper for 6 days on May3rd.

[redacted] called the phone number for subscription service ([redacted]) on May 5th, and talked to [redacted]. After an hour on the phone, while she was at her work desk, all she could find out was that "a stop delivery request had been put in". No reason why was given nor could [redacted] tell us who did this, nor if our money would be refunded. She did say she would have the delivery reinstated immediately if we so desired. [redacted] told her to please do so.

My sister called back several days later to tell us the paper had still not been delivered. She had tried to call the same number but was told she did not have an account so customer service person there could not help her. No name was give before she hung up.

I called on the 12th while at work also. I spoke with a [redacted]. She told me that she could see all this information on the screen under our account and she knew that she could fix this problem. She promised to credit us all the days of missed papers that we had coming and that the delivery would re-start the next day, the 13th.

Well, today is the 16th and she still is not getting her paper. Since all we get from these folks is lip service, what is our next step? Do we have to file suit in a small claims court to get our money back? Please help us with some advice. In the meantime, we are tired of the long phone calls and so is our bosses, so we have given up calling them. They have not been truthful nor helpful, as far as we are concerned.

Our account number with USA Today is: [redacted]. The only address we have is the one listed above. We do have one other subscription phone number: ###-###-####.

We are only asking for direction, even if it is to call a different agency. Thank you,

[redacted] & [redacted], IL. [redacted]

Gentlemen:

An addendum to the letter we sent minutes ago (below): The email address for the USA Today is no longer valid. It is the address that they have on their payment stub that we got for the 2014 year which we paid in January of this year.

Also, the other "phone" number I listed at the end of the letter is actually their fax number. We are sorry for that error.

[redacted] & [redacted]Desired Settlement: Unspecified

Business

Response:

Sent customer a email to resolve issues and to check if they still want service.

Review: AUGUST 15, 2013

TO WHOM IT MAY CONCERN:

MY NAME IS [redacted], I'M WRITING IN REGARDS TO A PROBLEM I'M HAVING WITH THE USA TODAY NEWSPAPER. ON 6-4-13 I SENT USA TODAY $55.00 FOR 12 WEEKS OF THE USA TODAY NEWSPAPER WHICH IS $29,95 AND 16 WEEKS OF USA TODAY SPORTS WEEKLY,WHICH IS $24,95 A TOTAL OF $54.90. AS OF TODAY AUGUST 12, 2013 I ONLY RECIEVED (4)COPIES OF THE SPORTS WEEKLY WHICH COMES ONCE A WEEK.I'VE WROTE TO THEIR COMPANY BUT THEY NEVER RESPONDED.MY FAMILY HAS CALLED BUT EVERYTIME,THEY SAY IS ON RECORD FOR THE THE USA TODAY NEWSPAPER,EVEN THOUGH I AM STILL GETTING THE SPORTS WEEKLY.WHEN I ORDERED THESE PAPERS I SENT (2) DIFFERENT ORDER FORMS,ONE FOR THE THE USA TODAY NEWSPAPER(FORM WITH THE 410 CODE OFFER 12 WEEKS FOR $29.95) AND (THE FOR FOR THE SPORTS WEEKLY AT $24.95)THE SPORTS WEEKLY HAD 3 DIFFERENT ORDERS TO CHOOSE FROM AND I MARKED THE ONE FOR (16 WEEKS $24.95).I'M HOPING THAT YOU CAN HELP ME OUT AND FIND OUT WHAT IS GOING ON AND WHY I HAVEN'T RECIEVED NOT ONE COPY OF THE USA TODAY NEWSPAPER. ON THE SPORTS WEEKLY MY I.D.# IS #00011023. IF THERE IS ANYTHING YOU CAN DO I WOULD GREATLY APPRECIATE IT.THAT'S ALL I WANT IS TO START RECIEVING MY NEWSPAPER LIKE I AM SUPPOSED TO.

THANK YOU FOR YOUR TIME AND PATIENCE CONCERNING THIS PRESSING MATTER.Desired Settlement: see Attached document

Business

Response:

We have corrected the address info and he should start receiving the papers no problem.

Review: About 3 months ago I stopped receiving my daily usa today newspaper. Many phone calls to 'customer service' were a joke. One call I asked to speak to a supervisor, 17 minutes later a person came back and said one was not available. A supervisor would 'call me' in 24-48 hours. Never called. I sent an e-mail to voice my complaints..still no response.Customer service???? What is that????Desired Settlement: I would like my newspaper delivered everyday as promised.

Review: On 12.27.2013, I requested an order for a copy of a Sports Weekley Edition that had the Arizona Cardinals QB on the cover called "Wild Cards. I put this in the decription of order [redacted]. In the first week of January, I received a completely different copy with [redacted], the Eagles QB on the cover. I called into Customer Service the first week of January and asked them to send the correct copy They said they would find it and send out. By the first week of February, I still had not received the magazine. I sent an email to the customer service department asking for resolution with no response. I called again the second week of Febraury asking for the status. They at that time could not even locate the magazine and did not even know it was in circulation. My brother in ARizona had a copy of the magazine so I know it existed. At that time, I requested a refund for 7.95 to be creditted back to my credit card. It is now almost the first week of April and I still have not seen the credit. The incompotence of the custoemr service department is unbelievable and although the dollar amount is trivial, it is now the principal of the matter. I have a copy of my original order with the exact details of what I wanted so someone is not doing their job.Desired Settlement: I would now like a refund in the amount of $7.95 and if they can find a copy of this issue, have that sent to me for my trouble.

Business

Response:

the copy the customer is looking for is not available as a back issue. The covers are regional the back issue customer receive is the eastern regional copy. This customer will be refunded the funds in the amount of $7.95

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: * I was told three times it was available as a back-issue. Should not take three months to make this determination.* I was supposed to receive my money back over 60 days ago. This is the same response I am getting.* I would like a manager who knows what is going on at USA today to call me personally at ###-###-#### and tell me when I wil reeive this refund. The response they are giving are completely ignoring the facts of thier mismanaged company and I will not accept them sweeping this under the rug.

Regards,

Review: I received an offer from USA Today Newspaper for a subscription special that I accepted. They billed my credit card $25.00. I was told that my service would begin Friday 12/6/13. The service never started and after calling in for 2 weeks every day about my service and being told that it would start the next day, I finally told them on 12/13/13 that I wanted a full refund because they failed to deliver their service to me. I was told by the customer service rep. that they would mail a check in 7 to 10 business days. I never received the check, so I called again and was told by another service rep. that they don't mail checks if paid by credit card, they issue a credit back to your card. I never received a credit so I called them again and was told that it takes 7 to 10 business days to issue the credit. I asked the customer service rep. from what day did the 7 to 10 business days start and was told 12/27/13. It's now 1/16/14 and still haven't gotten the credit or a refund. This companies customer service is by far the worst I've ever received. Please help.

Thank You,

[redacted]Desired Settlement: I want a full refund.

Business

Response:

[redacted] The customer should see the refund by this Saturday. We had issues with the refund file that he was on.