Hello, Sorry to hear of the issues that you are having with the tabletI do want to let you know that are warranty is a day warranty for a free replacement or a full refundAfter the days you fall into the one year limited warranty, which is 50% for a replacement or 50% refundWe
have tried to locate emails from you and have not found anyI do apologize if you have called and you get a busy signal as we are only down to full time customer service rep here in the USAI do want to let you know that we will go ahead and send you a prepaid label and once we receive the tablet back we will go ahead and issue you a full refund for your issuesYour prepaid label will be sent to the email address that you providedPlease let us know when you send back the product so we can get it verified and your refund issued to you quickly. Thank you!Sincerely, Jennifer Customer Service Manager US***
Dear customer, I apologize for the problems you are having with this tabletI can give you instructions on how to return the tablet for a replacement or a refundWe are willing to help you get this matter resolvedYou can email us
at [email protected] or if you prefer, You can call us at *** *r 1-***We are here to help from 10am eastern to 830p monday- thursday and fridays 10am to 6pm easternThank you so much for your patience in this matter and again we apologize for any inconvenience. Sincerely, *** *** Customer Service manager US***
Hello, I'm sorry that they have not completed the refund as per my requestI have went back to my corporate office and requested that you get the refundPlease allow 24-business hours for your refund to show up in your paypal accountIf you have any other questions or concerns you can contact me at ***.Thank you!Jennifer
Dear customer. We apologize for the inconvenience of the tablet not having any soundWe have sent you a prepaid shipping label to have the tablet sent back to us. Please check your email *** Please print it off and place on the
package to be sent back to usIf you need it mailed to your home addressplease let me know. Sincerely, *** ***
Hello, Thank you for contacting usI'm not sure why the emails aren't being answered but I will look into itI do want to let you know that as for the phones, I'm currently the only person in the US customer service team at this time and I can only handle one call at a timeI do want to
apologize that you have not received the phone as of yetI see that we have had shipper issues recentlyAre you still wanting to get the phone or would you like for me to request the refund? Another thing if you paid for express shipping I will get the refunded to youI will be back into contact with you once I speak to my corporate office. Thank you!JenniferCustomer Service Manager US***
Hello Ms ***, I apologize for the delay in getting back to youI was searching through our files trying to look up your information so we can help you with this matterCan you tell me if you purchased with IRulu.com, or through
eBay.com (Campus111)? If you have your eBay idan email you used at the time of purchase or the transaction id, this would speed up the process of getting this issue resolved. Sincerely, *** ***Customer Service Manager US***
Hello, I'm sorry that you are having trouble getting through on the phones as I'm the only one here in the US officeI don't know why you were told that you can't send it back as you are still in the day warrantyCan you tell me if you can open the label or if you need a new label to send
back the tabletIf you need a new label, I will email you one or send it to you in the mailPlease let me know how I can assist you. Thank you!JenniferCustomer Service Manager US###-###-####
I am rejecting this response because: I feel that this company is selling refurbished tablets as new even though I specifically asked for a new one and as stated before my niece and friends are starting to have the same problems with their tablets as wellMy niece is looking into her problem with her children tablet nowThey are selling used tablets as newThere was nothing wrong at first when I bought the tablet then it started freezing then it just stopped working and would not log back on
I am
rejecting this response because: My question was and is, what should be expected if a $coupon is provided with a purchased notebook? I have received e-mails telling me I can use the coupon but their web site doesn't provide a way to use the coupon as part of paymentIf you feel I shouldn't expect $credit for the $coupon I received as a Free Perk, then I have my answer and this case should be closed. Otherwise I look forward to receiving $credit to be used at Irulu' s web siteI will accept your ruling
Hello, We did receive your letter and have been trying to make contact with youWe have called the phone number that is listed on your account everyday since we received the letter and it keeps telling us that the mailbox is full. We have also sent you an email to the email address that
you provided and have received no responseIf you can contact us back at *** so we can get this taken care of. Thank you!Jennifer Customer Service Manager US***
Hello I have sent the tablet back to iRulu using the shipping label they emailed me over a week agoI tracked the package and they received it last WednesdayI am not able to reach them by phone or email and still have not received my refund
Dear Customer, I apologize for the emails going unansweredWe here at Irulu customer service pride our selves in helping our customers the best to our abilityWe would like to replace the tablet for you, and if you are the original buyer
We can send you a prepaid shipping label and have the tablet shipped back to us, then once we see the tracking number moving we can send out the New tablet with no waitagain we apologize for any inconvenience you have experienced and we are here to helpPlease contact us at *** or ***We look forward to hearing from you. Sincerely, *** ***Customer Service Manager US***
Dear Customer, Thank you for emailing us through amazon.comWe hope you have been receiving the emailsWe have sent you a prepaid shipping label to return the defective Cell phone for a replacement or refundWe are showing the
MHZ is compatible with our phones.Please let us know if you want a replacement or a refund we will be happy to accommodate you with either When you do return the product please give us a call or email us with the tracking number so we can get the New replacement or the refund to you in a timely manor. Sincerely, *** ***Customer Service Manager US*** ***
Dear Customer,First and foremost, on behalf of USAINC (home of the iRULU products), I would like to personallyapologize for your inconvenience of this matterWe would like to take this time to explain our policy. * Within the first days of purchase we offer a full refund or
replacement of the tablet if you choose you do not like the product or if it's defective. * Outside of the first days of purchase, but still within the first year of purchasewe require the customer to pay 50% of the original cost of the tablet if it becomes defective* At any time within the first year of purchase if the tablet screen becomes cracked we require the customer to pay a fee to get a brand new tablet. I unfortunately can not locate your account in my systemI will be contacting my corporate office to see get all the information on your accountThere will be a 30% replacement fee to get a brand new tabletI will be in contact with you first thing tomorrow. Thanks for your business and have a great day! Sincerely,Jennifer Customer Service Manager US***
Dear Customer, I was able to look over all the information that you have submitted to usI contacted my corporate office to get verification as to what we can do for you.My corporate office said that we aren't responsible for pricing errors or glitches in the salesI do apologize for all the
inconvenience that you went throughwith the daily dealsBut I can offer you a $coupon code to use off the purchase of the projectorIn along with that we can send you a speaker stand for freePlease let me know if you are wanting to accept this. Thanks and have a wonderful day!Sincerely,Jennifer Customer Service Manager US***
Hello, Sorry to hear of the issues that you are having with the tabletI do want to let you know that are warranty is a day warranty for a free replacement or a full refundAfter the days you fall into the one year limited warranty, which is 50% for a replacement or 50% refundWe
have tried to locate emails from you and have not found anyI do apologize if you have called and you get a busy signal as we are only down to full time customer service rep here in the USAI do want to let you know that we will go ahead and send you a prepaid label and once we receive the tablet back we will go ahead and issue you a full refund for your issuesYour prepaid label will be sent to the email address that you providedPlease let us know when you send back the product so we can get it verified and your refund issued to you quickly. Thank you!Sincerely, Jennifer Customer Service Manager US***
Re: ID ***Issue has been resolvedRefund has been receivedThank you
I am rejecting this response because: the customer should not have to pay this much to replace a defective item
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Dear customer, I apologize for the problems you are having with this tabletI can give you instructions on how to return the tablet for a replacement or a refundWe are willing to help you get this matter resolvedYou can email us
at [email protected] or if you prefer, You can call us at *** *r 1-***We are here to help from 10am eastern to 830p monday- thursday and fridays 10am to 6pm easternThank you so much for your patience in this matter and again we apologize for any inconvenience. Sincerely, *** *** Customer Service manager US***
Hello, I'm sorry that they have not completed the refund as per my requestI have went back to my corporate office and requested that you get the refundPlease allow 24-business hours for your refund to show up in your paypal accountIf you have any other questions or concerns you can contact me at ***.Thank you!Jennifer
Dear customer. We apologize for the inconvenience of the tablet not having any soundWe have sent you a prepaid shipping label to have the tablet sent back to us. Please check your email *** Please print it off and place on the
package to be sent back to usIf you need it mailed to your home addressplease let me know. Sincerely, *** ***
Hello, Thank you for contacting usI'm not sure why the emails aren't being answered but I will look into itI do want to let you know that as for the phones, I'm currently the only person in the US customer service team at this time and I can only handle one call at a timeI do want to
apologize that you have not received the phone as of yetI see that we have had shipper issues recentlyAre you still wanting to get the phone or would you like for me to request the refund? Another thing if you paid for express shipping I will get the refunded to youI will be back into contact with you once I speak to my corporate office. Thank you!JenniferCustomer Service Manager US***
Hello Ms ***, I apologize for the delay in getting back to youI was searching through our files trying to look up your information so we can help you with this matterCan you tell me if you purchased with IRulu.com, or through
eBay.com (Campus111)? If you have your eBay idan email you used at the time of purchase or the transaction id, this would speed up the process of getting this issue resolved. Sincerely, *** ***Customer Service Manager US***
Hello, I'm sorry that you are having trouble getting through on the phones as I'm the only one here in the US officeI don't know why you were told that you can't send it back as you are still in the day warrantyCan you tell me if you can open the label or if you need a new label to send
back the tabletIf you need a new label, I will email you one or send it to you in the mailPlease let me know how I can assist you. Thank you!JenniferCustomer Service Manager US###-###-####
I am rejecting this response because: I feel that this company is selling refurbished tablets as new even though I specifically asked for a new one and as stated before my niece and friends are starting to have the same problems with their tablets as wellMy niece is looking into her problem with her children tablet nowThey are selling used tablets as newThere was nothing wrong at first when I bought the tablet then it started freezing then it just stopped working and would not log back on
I am rejecting this response because: Fire some people fix your customer service I will mever buy from you again until you do
I am
rejecting this response because: My question was and is, what should be expected if a $coupon is provided with a purchased notebook? I have received e-mails telling me I can use the coupon but their web site doesn't provide a way to use the coupon as part of paymentIf you feel I shouldn't expect $credit for the $coupon I received as a Free Perk, then I have my answer and this case should be closed. Otherwise I look forward to receiving $credit to be used at Irulu' s web siteI will accept your ruling
Hello, We did receive your letter and have been trying to make contact with youWe have called the phone number that is listed on your account everyday since we received the letter and it keeps telling us that the mailbox is full. We have also sent you an email to the email address that
you provided and have received no responseIf you can contact us back at *** so we can get this taken care of. Thank you!Jennifer Customer Service Manager US***
Hello I have sent the tablet back to iRulu using the shipping label they emailed me over a week agoI tracked the package and they received it last WednesdayI am not able to reach them by phone or email and still have not received my refund
Dear Customer, I apologize for the emails going unansweredWe here at Irulu customer service pride our selves in helping our customers the best to our abilityWe would like to replace the tablet for you, and if you are the original buyer
We can send you a prepaid shipping label and have the tablet shipped back to us, then once we see the tracking number moving we can send out the New tablet with no waitagain we apologize for any inconvenience you have experienced and we are here to helpPlease contact us at *** or ***We look forward to hearing from you. Sincerely, *** ***Customer Service Manager US***
Dear Customer, Thank you for emailing us through amazon.comWe hope you have been receiving the emailsWe have sent you a prepaid shipping label to return the defective Cell phone for a replacement or refundWe are showing the
MHZ is compatible with our phones.Please let us know if you want a replacement or a refund we will be happy to accommodate you with either When you do return the product please give us a call or email us with the tracking number so we can get the New replacement or the refund to you in a timely manor. Sincerely, *** ***Customer Service Manager US*** ***
Dear Customer,First and foremost, on behalf of USAINC (home of the iRULU products), I would like to personallyapologize for your inconvenience of this matterWe would like to take this time to explain our policy. * Within the first days of purchase we offer a full refund or
replacement of the tablet if you choose you do not like the product or if it's defective. * Outside of the first days of purchase, but still within the first year of purchasewe require the customer to pay 50% of the original cost of the tablet if it becomes defective* At any time within the first year of purchase if the tablet screen becomes cracked we require the customer to pay a fee to get a brand new tablet. I unfortunately can not locate your account in my systemI will be contacting my corporate office to see get all the information on your accountThere will be a 30% replacement fee to get a brand new tabletI will be in contact with you first thing tomorrow. Thanks for your business and have a great day! Sincerely,Jennifer Customer Service Manager US***
Dear Customer, I was able to look over all the information that you have submitted to usI contacted my corporate office to get verification as to what we can do for you.My corporate office said that we aren't responsible for pricing errors or glitches in the salesI do apologize for all the
inconvenience that you went throughwith the daily dealsBut I can offer you a $coupon code to use off the purchase of the projectorIn along with that we can send you a speaker stand for freePlease let me know if you are wanting to accept this. Thanks and have a wonderful day!Sincerely,Jennifer Customer Service Manager US***
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11638315, and find the resolution is satisfactory to me