Dear customer, I apologize for the recent issues you have met with our company over our policy. Our policy did change last June 2014 from the 10% restocking fee and customer pay shipping and handling to 50% restocking fee and we pay...
shipping and handling. To have the tablet repaired it would be sent back to china and the customer pay the shipping and handling fee of $167.99 and it could take up to 4-6 months to receive the tablet back. We here at IRulu would like to honor the 10% replacement fee of a newtablet if you can pay to have it shipped back to us (USPS would be cheapest) . You will need to go through Paypal to send the $6.61 to email [email protected]. once this has been paid please call us with the transaction ID number and the tracking number where you have sent the tablet back. Once we see the tracking has been accepted, we can send out the new replacement. We look forward to hearing from you. Please keep in mind this will need to be done before your year is up by 4-28-15.Sincerely, [redacted]Customer Service Manager US[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
The company has requested that I verify my email address so they can deposit my full refund into the correct PayPal account. My email address is as follows: [redacted] This is the email address of my Paypal account. Thank you for your help in resolving this ongoing, stressful issue. I sincerely appreciate the cooperation of iRulu, Inc. and the expediency demonstrated by the Revdex.com in remedying this matter.
Revdex.com:
I reviewed the response made by the business in reference to complaint [redacted], and find the resolution is satisfactory to me.
The issue was incompetent customer service in Asia and does not reflect upon the peoplevat campus111.
Dear Customer, I apologize you have experienced so many problems with this tablet. We feel our warranty is fair and just. We don't send the products back to china to sell back to the manufacturer, once we purchase and produce the tablets they are...
ours. We would like to make this right with you. Since you are out of your 3 month warranty. We asked that you ship the tablet back to us and pay for the return shipping back to you for $6.00. You can pay this through Paypal and email us or give us a call with your transaction ID #. We will ship you out a new tablet and I will have my customer service reps do a quality check on it before it leaves our warehouse. Since we are checking the tablet before shipment and we are not charging you the replacement fee, there will be no warranty on the new tablet. We feel this is the best and fairest way to satisfy you as a customer. Sincerely, [redacted]Customer Service Manager US [redacted]
Hello Sir,I wanted to tell you that I'm sorry that you never received the package. I do want to confirm that the package was sent out and the post officeis stating on the website that the package was delivered. I called the post office to open a claim on the missing package. They will check their...
GPSsystem to see where the tablet was delivered. But I did want to let you know that I will be sending out a replacement tablet and will let you know the tracking number as soon as I get it. I do need you to close the Paypal claim that you have opened before I can get the tracking number. If by chance you receive the missing tabletin the mail, I'm asking as a courteous for you to send back the one of the tablets. Thanks for your business and have a great day!Sincerely,Jennifer Customer Service Manager US[redacted]
Dear customer, I apologize that you have ran into an issue with the replacement tablet china had sent to you. We would like to make this right with you and for our company. On replacement tablets there is a 30 day warranty. If you still have the...
tablet, we would like to help you return it for a new tablet, and before it leaves our warehouse we will check all aspects of the tablet for you to ensure you get a quality working tablet. You can call us here at 614-662-80** and anyone of my reps can help you. or you can email me to my personal work email [redacted]@usa111.com . Again we apologize and would like to help make this right. Sincerely, Customer Service Manager US
Hello Mr [redacted], I apologize for the inconvenience, I'm showing they cancelled the UPS label because it was going to take too long for you to receive the product, so they created another label. The new tracking number...
is [redacted] I'm showing this left our warehouse on Dec. 8th and is expected to be delivered on Thursday Dec. 11. I apologize for any inconvenience this may have caused. Wishing you and yours a very Holiday Season. Sincerely, [redacted] Customer Service Manager US[redacted] [redacted]
Dear Customer, I am the Manager here in the US for USA111 and Campus 111.inc. I apologize that you could not get a response for your emails. I see that you received a replacement on 4/2 for a defective tablet. Please let me know if you are in need...
of further assistance. We find that when you are having issues with Google play services there are steps we can walk you through to help you work through this issue without returning your tablet. Our phone number to contact us is [redacted] If you should need further assistance. Have a great day. Sincerely, [redacted]Customer Service Manager US[redacted]
Dear customer, I apologize for the recent issues you have met with our company over our policy. Our policy did change last June 2014 from the 10% restocking fee and customer pay shipping and handling to 50% restocking fee and we pay...
shipping and handling. To have the tablet repaired it would be sent back to china and the customer pay the shipping and handling fee of $167.99 and it could take up to 4-6 months to receive the tablet back. We here at IRulu would like to honor the 10% replacement fee of a newtablet if you can pay to have it shipped back to us (USPS would be cheapest) . You will need to go through Paypal to send the $6.61 to email [email protected]. once this has been paid please call us with the transaction ID number and the tracking number where you have sent the tablet back. Once we see the tracking has been accepted, we can send out the new replacement. We look forward to hearing from you. Please keep in mind this will need to be done before your year is up by 4-28-15.Sincerely, [redacted]Customer Service Manager US[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
The company has requested that I verify my email address so they can deposit my full refund into the correct PayPal account. My email address is as follows: [redacted] This is the email address of my Paypal account. Thank you for your help in resolving this ongoing, stressful issue. I sincerely appreciate the cooperation of iRulu, Inc. and the expediency demonstrated by the Revdex.com in remedying this matter.
Revdex.com:
I reviewed the response made by the business in reference to complaint [redacted], and find the resolution is satisfactory to me.
The issue was incompetent customer service in Asia and does not reflect upon the peoplevat campus111.
Dear Customer, I apologize you have experienced so many problems with this tablet. We feel our warranty is fair and just. We don't send the products back to china to sell back to the manufacturer, once we purchase and produce the tablets they are...
ours. We would like to make this right with you. Since you are out of your 3 month warranty. We asked that you ship the tablet back to us and pay for the return shipping back to you for $6.00. You can pay this through Paypal and email us or give us a call with your transaction ID #. We will ship you out a new tablet and I will have my customer service reps do a quality check on it before it leaves our warehouse. Since we are checking the tablet before shipment and we are not charging you the replacement fee, there will be no warranty on the new tablet. We feel this is the best and fairest way to satisfy you as a customer. Sincerely, [redacted]Customer Service Manager US [redacted]
Hello Sir,I wanted to tell you that I'm sorry that you never received the package. I do want to confirm that the package was sent out and the post officeis stating on the website that the package was delivered. I called the post office to open a claim on the missing package. They will check their...
GPSsystem to see where the tablet was delivered. But I did want to let you know that I will be sending out a replacement tablet and will let you know the tracking number as soon as I get it. I do need you to close the Paypal claim that you have opened before I can get the tracking number. If by chance you receive the missing tabletin the mail, I'm asking as a courteous for you to send back the one of the tablets. Thanks for your business and have a great day!Sincerely,Jennifer Customer Service Manager US[redacted]
Dear customer, I apologize that you have ran into an issue with the replacement tablet china had sent to you. We would like to make this right with you and for our company. On replacement tablets there is a 30 day warranty. If you still have the...
tablet, we would like to help you return it for a new tablet, and before it leaves our warehouse we will check all aspects of the tablet for you to ensure you get a quality working tablet. You can call us here at 614-662-80** and anyone of my reps can help you. or you can email me to my personal work email [redacted]@usa111.com . Again we apologize and would like to help make this right. Sincerely, Customer Service Manager US
Hello Mr [redacted], I apologize for the inconvenience, I'm showing they cancelled the UPS label because it was going to take too long for you to receive the product, so they created another label. The new tracking number...
is [redacted] I'm showing this left our warehouse on Dec. 8th and is expected to be delivered on Thursday Dec. 11. I apologize for any inconvenience this may have caused. Wishing you and yours a very Holiday Season. Sincerely, [redacted] Customer Service Manager US[redacted] [redacted]
Dear Customer, I am the Manager here in the US for USA111 and Campus 111.inc. I apologize that you could not get a response for your emails. I see that you received a replacement on 4/2 for a defective tablet. Please let me know if you are in need...
of further assistance. We find that when you are having issues with Google play services there are steps we can walk you through to help you work through this issue without returning your tablet. Our phone number to contact us is [redacted] If you should need further assistance. Have a great day. Sincerely, [redacted]Customer Service Manager US[redacted]