Hello,We actually spoke to this customer and seen that he had a prime warranty with our companyWe sent the customer a prepaid shipping label to send back the broken tablet and we will replace it free of chargeIf there are any other questions or concerns we can be reached at
***Thanks.Sincerely,Jennifer Customer Service Assistant Manager US***
Dear Customer,
First and foremost, on behalf of USAINC(home of iRULU
products), I would like to personally apologize for your
inconvenience of this matter. We would
like to take this time to explain our policy.
">·
Within the first days of purchase we offer a
full refund or replacement of the tablet if you choose you do not like the
product or if it defective
·
Outside of the first days of purchase, but
still within the first year of purchase we require the customer to pay 50% of
the original cost of the tablet if it
becomes defective
·
At any time within the first year of purchase if
the tablet screen becomes cracked we require the customer to pay a fee to get a
brand new tablet
It is with our deepest regret that we cannot assist you at
this time with a replacement as you are outside of your first year of
purchase. You first contacted us with
the problem you had with the tablet on February 19, 2016; at which point you
were already outside of our year limited warranty as your original order was
placed on February 10, 2015. If you
would have contacted us within the first year of purchase we would have been
able to assist you with a replacement
Again we apologize and appreciate your kind understanding as
we work to meet our customer's satisfaction while upholding our policy.
Sincerely, Jennifer Customer Service Assistant Manager US[redacted]
I reviewed the response made by the business in reference to complaint [redacted] and find the resolution is satisfactory to me. I want to thank you again for your quick response and was very pleased when I spoke with your representative.
Regards,
[redacted]
Dear Customer, We apologize for any inconvenience this may have caused. We here at Irulu Inc. do our best to help the customers any way we possibly can. When customers purchase from us it is stated on our website of our policy. Our policy is within 60 days of...
purchase you receive a replacement or refund. After the 60 days and up to 1 year there is a limited 1 year warranty of a 50% restocking fee. This includes us paying for the shipping to and from andhaving a new tablet sent to the customer. I will get with our finance department to issue you the full refund of the purchase price and what you have paid towards the restocking fee. Please allow 8-10 business days for it to show upin your Paypal account. We would like to verify your Paypal email address so that we can assure that it makes it to the right destination. Again we apologize for an inconvenience this may had caused and we look forward to your verification of your email.Sincerely,Customer Service Manager US
Re: Id# [redacted]January 29, 2018[redacted]Hello I have sent the tablet back to iRulu using the shipping label theyemailed me a week ago today. I tracked the package and they received itWednesday morning. I still have not received any refund and I emailed themand got no reply. Please help.
[redacted]Attachments:[redacted]
Dear Customer, First and foremost, on behalf of USA111 INC. (home of the iRULU products), I would like to personally apologize for your inconvenience of this matter.. We would like to take this time to explain our policy. * Within the first 60 days of purchase we offer a full...
refund or replacement of the product if you choose you don't like the product or if it's defective. * Outside of the first 60 days of purchase, but still within the first year of purchase we require the customer to pay 50% of the original cost of the tablet if it becomes defective. * At any time within the first year of the purchase if the tablet screen becomes cracked we require the customer to pay a fee to get a brand new tablet. I was able to locate your account and would like to get this product replaced for you or offer you a refund if you would like a refund. If you can please contact me at 614-662-8067 and we will get this taken care of for you. Thanks for your business and have a great day!Sincerely,Jennifer Customer Service Manager US[redacted]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I'd still like to receive the phone if that is still possible? Please let me know if I can or if there's anything else I need to do.Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. I will just take the $80 as long as they give me til next week to ship the device back to them with their provided shipping label. They can refund me back to my PayPal account [redacted] that they should already have on file- not the debit card used for purchase as that card is no longer valid.
[redacted]
[redacted]
Dear Sir,Thank you for your response. I see that our corporate office has answered you through email to take care of this issue. Please feel free to contact us with any future problems that arise. Thank you for your cooperation. Sincerely,Jennifer Customer Service Management
Dear Customer,I was able to look over all the information that you have submitted to us. I contacted my corporate office to get verification as to what we can do for you.My corporate office said that we aren't responsible for pricing errors or glitches in the sales. I do apologize for all the inconvenience that you went throughwith the daily deals. But I can offer you a $50.00 coupon code to use off the purchase of the projector. In along with that we can send you a speaker stand for free. Please let me know if you are wanting to accept this. Thanks and have a wonderful day!Sincerely,Jennifer Customer Service Manager US[redacted]
Hello Sir, I apologize for the inconvenience that you are going through. I did contact my corporate office to refund you and to cancel your order if the order was processed through our system. It should take 24-48 business hours for the refund to appear back into your paypal account. If you...
have any other questions or concerns you can contact me at 614-662-8067.Sincerely,JenniferCustomer Service Manager US[redacted]
Complaint: [redacted]
I am rejecting this response because: Dear Revdex.com, I was supposed to place 4 units of order for the mentioned Projector for 100% Off offer. But Now Irulu is telling that they are not responsible for the prices and glitches in their Android App which is completely NOT ACCEPTABLE and It's Very Unprofessional to Deal with Customers. Because This is the way of cheating to attract more customers on their website or App by falsifying the sales information and wasting customers valuable time.As I mentioned above, I was supposed to place 4 Units of the projector at 100% Off . But now as a Professional, I should negotiate the offer. I am willing to Close this ComplaintIf Irulu.com accept any one of the following options with Free delivery to me. My Address is 12095, 82 Ave, Surrey , BC V3W3E4, Canada.Option 1: Please send me The Projector Portable H1 3D home theatre zoom 3000 Lumens 720P HD DVB-T digital TV projector AND 1 Portable wireless soundbar bluetooth speaker standOption 2: Please send me The Projector Portable H2 3D home theatre 3000 Lumens HD 720P Wifi wireless projector AND 1 Portable wireless soundbar bluetooth speaker stand Options 3: Please Send me The Projector IRULU 2600 Lumens Home Cinema 5.0 Inch LCD TFT Display 1080P WiFi Projector AND iRULU Victory V3 Smartphone 6.5 Inch 13MP CAMERA + 16GB ROM and 2GB RAMOption 4: Offer me IRULU.COM $280 Voucher or Gift Card which can be used to buy anything from IRULU.com
Hello Sir,Thank you for contacting Irulu with the situation that you had. Based upon the conversation that we agreed upon for the upgrade of your tablet from the X1066 to the W1002 your $50.00 coupon will be deducted from the price of this tablet and you agreeing to pay the difference of $86.11. We appreciate your business and look forward to serving you in the future. Sincerely,Jennifer Customer Service Management
Dear Customer, I apologize you have had so many issues with our tablets and have not yet received the results you have hoped for. I will check into this to see how we can further assist you. I am showing you had a Paypalcase open against us. Let me...
investigate into this if they have issued any refunds of any kind in your favor. Once I get all the information we need then we can proceed from there. If I can get a copy of the emailswhere you had 1st contacted our company ([redacted])? this will help us to get you results faster. Thank you for your patience and your time in this matter. Sincerely, [redacted]Customer Service Manager Us[redacted]
Hello Sir,Thank you for contacting Irulu with the situation that you had with the tablet. I see that we sent you a prepaid label to assist with returning back the tablet for a refund. Once the item arrives to the warehouse and we are able to verify the return, I will then be able to contact my...
corporate office so they can issue your refund. I will be in further contact with you until we can get this matter resolved. Sincerely,JenniferCustomer Service Management
Hello, Sorry to hear of the issues that you are having. I just want to respond to this email as per our phone conversation. Sorry the email wasn't answered as I don't believe that is an active email anymore. I will contact the corporate office to get it fixed and I thank you for bringing...
it to my attention. I have already requested that you receive your refund from the water hose within 24 hours. Again, I'm sorry for the delay. Thank you and have a great day![redacted] Customer Service Manager US
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did learn that irulu has poor customer service but I did get in contact finally and we are in the process of the shipping as we speak it is still in transit my new tablet but I do want to say thank you so much for coming forth as business owners it cannot be easy to please when u have hundreds of customers.
I have received the partial refund as agreed. I appreciate you understanding my concerns about returning it when I could not wipe it first
* ***
Hello,We actually spoke to this customer and seen that he had a prime warranty with our companyWe sent the customer a prepaid shipping label to send back the broken tablet and we will replace it free of chargeIf there are any other questions or concerns we can be reached at
***Thanks.Sincerely,Jennifer Customer Service Assistant Manager US***
Dear Customer,
First and foremost, on behalf of USAINC(home of iRULU
products), I would like to personally apologize for your
inconvenience of this matter. We would
like to take this time to explain our policy.
">·
Within the first days of purchase we offer a
full refund or replacement of the tablet if you choose you do not like the
product or if it defective
·
Outside of the first days of purchase, but
still within the first year of purchase we require the customer to pay 50% of
the original cost of the tablet if it
becomes defective
·
At any time within the first year of purchase if
the tablet screen becomes cracked we require the customer to pay a fee to get a
brand new tablet
It is with our deepest regret that we cannot assist you at
this time with a replacement as you are outside of your first year of
purchase. You first contacted us with
the problem you had with the tablet on February 19, 2016; at which point you
were already outside of our year limited warranty as your original order was
placed on February 10, 2015. If you
would have contacted us within the first year of purchase we would have been
able to assist you with a replacement
Again we apologize and appreciate your kind understanding as
we work to meet our customer's satisfaction while upholding our policy.
Sincerely, Jennifer Customer Service Assistant Manager US[redacted]
I reviewed the response made by the business in reference to complaint [redacted] and find the resolution is satisfactory to me. I want to thank you again for your quick response and was very pleased when I spoke with your representative.
Regards,
[redacted]
Dear Customer, We apologize for any inconvenience this may have caused. We here at Irulu Inc. do our best to help the customers any way we possibly can. When customers purchase from us it is stated on our website of our policy. Our policy is within 60 days of...
purchase you receive a replacement or refund. After the 60 days and up to 1 year there is a limited 1 year warranty of a 50% restocking fee. This includes us paying for the shipping to and from andhaving a new tablet sent to the customer. I will get with our finance department to issue you the full refund of the purchase price and what you have paid towards the restocking fee. Please allow 8-10 business days for it to show upin your Paypal account. We would like to verify your Paypal email address so that we can assure that it makes it to the right destination. Again we apologize for an inconvenience this may had caused and we look forward to your verification of your email.Sincerely,Customer Service Manager US
Re: Id# [redacted]January 29, 2018[redacted]Hello I have sent the tablet back to iRulu using the shipping label theyemailed me a week ago today. I tracked the package and they received itWednesday morning. I still have not received any refund and I emailed themand got no reply. Please help.
[redacted]Attachments:[redacted]
Dear Customer, First and foremost, on behalf of USA111 INC. (home of the iRULU products), I would like to personally apologize for your inconvenience of this matter.. We would like to take this time to explain our policy. * Within the first 60 days of purchase we offer a full...
refund or replacement of the product if you choose you don't like the product or if it's defective. * Outside of the first 60 days of purchase, but still within the first year of purchase we require the customer to pay 50% of the original cost of the tablet if it becomes defective. * At any time within the first year of the purchase if the tablet screen becomes cracked we require the customer to pay a fee to get a brand new tablet. I was able to locate your account and would like to get this product replaced for you or offer you a refund if you would like a refund. If you can please contact me at 614-662-8067 and we will get this taken care of for you. Thanks for your business and have a great day!Sincerely,Jennifer Customer Service Manager US[redacted]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I'd still like to receive the phone if that is still possible? Please let me know if I can or if there's anything else I need to do.Regards,
[redacted]
It ws a mistake, I wanted to accept but clicked the wrong buttonSorry
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. I will just take the $80 as long as they give me til next week to ship the device back to them with their provided shipping label. They can refund me back to my PayPal account [redacted] that they should already have on file- not the debit card used for purchase as that card is no longer valid.
[redacted]
[redacted]
Dear Sir,Thank you for your response. I see that our corporate office has answered you through email to take care of this issue. Please feel free to contact us with any future problems that arise. Thank you for your cooperation. Sincerely,Jennifer Customer Service Management
Dear Customer,I was able to look over all the information that you have submitted to us. I contacted my corporate office to get verification as to what we can do for you.My corporate office said that we aren't responsible for pricing errors or glitches in the sales. I do apologize for all the inconvenience that you went throughwith the daily deals. But I can offer you a $50.00 coupon code to use off the purchase of the projector. In along with that we can send you a speaker stand for free. Please let me know if you are wanting to accept this. Thanks and have a wonderful day!Sincerely,Jennifer Customer Service Manager US[redacted]
Hello Sir, I apologize for the inconvenience that you are going through. I did contact my corporate office to refund you and to cancel your order if the order was processed through our system. It should take 24-48 business hours for the refund to appear back into your paypal account. If you...
have any other questions or concerns you can contact me at 614-662-8067.Sincerely,JenniferCustomer Service Manager US[redacted]
Complaint: [redacted]
I am rejecting this response because: Dear Revdex.com, I was supposed to place 4 units of order for the mentioned Projector for 100% Off offer. But Now Irulu is telling that they are not responsible for the prices and glitches in their Android App which is completely NOT ACCEPTABLE and It's Very Unprofessional to Deal with Customers. Because This is the way of cheating to attract more customers on their website or App by falsifying the sales information and wasting customers valuable time.As I mentioned above, I was supposed to place 4 Units of the projector at 100% Off . But now as a Professional, I should negotiate the offer. I am willing to Close this ComplaintIf Irulu.com accept any one of the following options with Free delivery to me. My Address is 12095, 82 Ave, Surrey , BC V3W3E4, Canada.Option 1: Please send me The Projector Portable H1 3D home theatre zoom 3000 Lumens 720P HD DVB-T digital TV projector AND 1 Portable wireless soundbar bluetooth speaker standOption 2: Please send me The Projector Portable H2 3D home theatre 3000 Lumens HD 720P Wifi wireless projector AND 1 Portable wireless soundbar bluetooth speaker stand Options 3: Please Send me The Projector IRULU 2600 Lumens Home Cinema 5.0 Inch LCD TFT Display 1080P WiFi Projector AND iRULU Victory V3 Smartphone 6.5 Inch 13MP CAMERA + 16GB ROM and 2GB RAMOption 4: Offer me IRULU.COM $280 Voucher or Gift Card which can be used to buy anything from IRULU.com
Hello Sir,Thank you for contacting Irulu with the situation that you had. Based upon the conversation that we agreed upon for the upgrade of your tablet from the X1066 to the W1002 your $50.00 coupon will be deducted from the price of this tablet and you agreeing to pay the difference of $86.11. We appreciate your business and look forward to serving you in the future. Sincerely,Jennifer Customer Service Management
Dear Customer, I apologize you have had so many issues with our tablets and have not yet received the results you have hoped for. I will check into this to see how we can further assist you. I am showing you had a Paypalcase open against us. Let me...
investigate into this if they have issued any refunds of any kind in your favor. Once I get all the information we need then we can proceed from there. If I can get a copy of the emailswhere you had 1st contacted our company ([redacted])? this will help us to get you results faster. Thank you for your patience and your time in this matter. Sincerely, [redacted]Customer Service Manager Us[redacted]
Hello Sir,Thank you for contacting Irulu with the situation that you had with the tablet. I see that we sent you a prepaid label to assist with returning back the tablet for a refund. Once the item arrives to the warehouse and we are able to verify the return, I will then be able to contact my...
corporate office so they can issue your refund. I will be in further contact with you until we can get this matter resolved. Sincerely,JenniferCustomer Service Management
Hello, Sorry to hear of the issues that you are having. I just want to respond to this email as per our phone conversation. Sorry the email wasn't answered as I don't believe that is an active email anymore. I will contact the corporate office to get it fixed and I thank you for bringing...
it to my attention. I have already requested that you receive your refund from the water hose within 24 hours. Again, I'm sorry for the delay. Thank you and have a great day![redacted] Customer Service Manager US
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did learn that irulu has poor customer service but I did get in contact finally and we are in the process of the shipping as we speak it is still in transit my new tablet but I do want to say thank you so much for coming forth as business owners it cannot be easy to please when u have hundreds of customers.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.