USAA

Complaint: ***
I am rejecting this response because: I still have no resolution to this issueI received a letter and a call from someone from the companyI called back and never heard anything again....just like what happened initially with the agentIt's quite tedious
Regards,
*** ***

Complaint: ***I am rejecting this response because: I will sue the driver and then she can sue you!Regards,*** ***

Complaint: ***
I am rejecting this response because: USAA cares nothing about their members USAA is basically holding my money "hostage" I regret ever joing USAA
Regards,
*** ***

March 5, *** *** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding your automobile insurance policy billingYou notified *** ***, of our staff, that you are represented by an attorney*** *** may be reached at *** *** ***
*** or ###-###-####, Extension ***Thank you for the opportunity to replySincerely, *** ***

December 1,
*** ** *** Complaint ID #: ***
Dear *** ***:
I am responding to your submission regarding the October 11, 2014, automobile insurance claim
Thank you for speaking with *** ***, of our Claims staff, who reviewed your service concernsI was
sorry to hear about the frustration you endured and can assure you that coaching was provided to those involved to prevent other members from having a similar experienceI understand *** *** confirmed that you received reimbursement from *** *** for your inspection fee and that you have no further concerns with your claim
We appreciate the opportunity to review this matter and to respond to you
Sincerely,
*** ***

Complaint:***
I am rejecting this response because:
I did accept the offer for the claim, but still feel USAA was negligent in setting up the policy with the information that I supplied. I will take the money and cease doing business with USAA. Regardless of the policy amount, the replacement stone that was offered was laughable and clearly inferior. I have no doubt that this is the type of substandard quality that would be offered for anyone unfortunate enough to insure with USAA. If the level of service rendered for a simple property claim is indicative of the standards of USAA, I am happy that I never had a major incident. I will not endorse USAA to any service member and will do my best to steer veterans away from this lackluster organization
Regards,
*** ***

April 10, *** *** ** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding your automobile claim involving your Ford FOur employees are expected to be courteous and professional at all times and to handle claims efficiently, and I apologize
for any frustration you experiencedPlease know that coaching was provided those involved based on the feedback you provided, and our records indicate that we are in receipt of your current address and contact informationI understand *** ***, of our staff, has been unable to reach you to discuss the matter, but she remains available to assist you, if you have additional questions or concernsThank you for allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because: USAA does not address the facts I welcome arbitration
Regards,
*** ***

From: *** *** [mailto:***] Sent: Wednesday, April 15, 4:PM To: info Subject: complaint *** Revdex.com and USAA I am sorry I did not check my email sooneri am satisfied with USAA responsei meant to log back in and give a thumbs up. -- Thanks *** ***

Complaint: ***
I am rejecting this response because: I was promised I will be paying $a month starting November for the next months and after that I will be billed $as I keep the policyCalled a represenattive to make sure if changes were made and still shows I need to pay $by November USAA keeps changing their words everytime I talk to them! No one at USAA is on the same pageThis email I received doesn't mentioned anything on what I explained and thats why I'm rejecting the offer until USAA gets some type of responsibility and sends me a letter or an email regarding on what we agreed not on what USAA agrees only
Regards,
*** ***

January 15, *** *** *** Complaint ID #: *** Dear *** ***: I am responding to your second submission regarding your husband’s October 30, 2014, automobile accidentWe responded to your complaint on December 30, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, *** ***

Complaint: ***
I am rejecting this response because:Reguardless of what you say or how you say it I never authorized any additional money to be taken from my accountIt is my account and my money not yours and I never said you could take itThat is stealingYou took my money without my permission and that is theftI want my money back that you stole from me
Regards,
*** ***

June 10, 2015 *** *** ** *** *** *** ***
*** ** ** *** Dear Dr***: We responded to your complaint on May 27, 2015. No new information has been presented that would allow us to further review the matter. Sincerely, *** ***

June 3, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile accident with our insuredOur records confirm that you filed an inquiry with the Maryland Insurance Administration (MIA)We will respond to the MIA accordinglyThank
you for the opportunity to replySincerely, *** ***

April 16, *** *** *** *** Complaint ID #: *** Dear *** ***: I am responding to your second submission regarding your automobile insurance policyAs indicated in our response dated March 25, 2015, our records reflect that you filed an inquiry with the Texas Department of InsuranceWe responded to the Texas Department of Insurance on April 6, While we recognize that you disagree, we feel confident that the correct decision has been madeWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, *** ***

April 21, Specialist *** ** *** Complaint ID #: *** Dear Specialist ***: I am responding to your submission regarding your December 2, 2014, automobile claimI regret any inconvenience and frustration this matter caused youMany factors are taken into consideration when
determining the actual cash value of a vehicle, such as the mileage, the options, and the condition of the vehicleUSAA utilizes the services of CCC who obtains comparable vehicles consistent with state requirements based on the average of similar vehicles published for sale in the region and in the local marketWe thoroughly reviewed your situation and found that the settlement value was appropriate, and we respectfully deny your allegations of misrepresentationYou have the option of filing through your insurance carrier should you continue to disagree with our settlement offerUnfortunately, *** ***, of our staff, has been unable to reach you to discuss your concernsHowever, she remains available to assist you and to verify that you received the license plates that we mailed to youShe can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to reply to youSincerely, *** ***

April 3, 2015 *** *** ** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding the February 23, 2015, automobile claim with a USAA insured. Our records confirm that you filed an inquiry with the Kentucky Department of Insurance
(DOI). We will respond to the Kentucky DOI accordingly. Thank you for the opportunity to reply Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I received no other recommendations from USAA other than "we are not going to help you." I spoke with different people, none of which offered any actual helpPoor customer service to a 20+ year memberI will be taking my business elsewhere
Regards,
*** ***

November 24,
*** *** *** *** Complaint ID #:***
Dear *** ***:
I am responding to your submission regarding the loan coverage endorsement and the total loss of your vehicle
When we added the Dodge Journey to your Washington-based automobile policy in May
2011, you purchased Auto Loan Coverage endorsement, which is unique to WashingtonAfter you notified us that you would be moving to North Dakota in December 2011, we adjusted your policy to a base location in North DakotaThe policy was again rebased in January when you relocated to South DakotaUnfortunately, the Auto Loan Coverage endorsement is not available for policies based in North Dakota or South Dakota, and I apologize for any frustration you experienced as a result of this situation
I understand *** ***, of our staff, spoke with you, and unfortunately, no new information was found to warrant a change in our decisionWe respectfully decline your request for additional payment
Thank you for allowing us to reply to you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: as the attached screen capture from the USAA websites states, and based on years of experience, I should be receiving notifications for and and all documents posted to my portal. This is not the case, and I continue to get the run around about who to talk to. I also get told I will hear from someone in X number of days and that does not happen. This has been an open issue since Sept and needs to be resolved with less finger pointing and time wasting
Regards,
*** ***