USAA

September 16, 2015 [redacted]
[redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your check deposits and checking account. I regret the frustration and inconvenience you experienced as a result of having to contact us multiple times about the...

deposits to your account. Our employees are expected to be courteous and informative and to handle matters in a timely manner. Coaching was provided to those involved to ensure other members do not have a similar experience. I understand you spoke with [redacted], of our staff, and confirmed that your $1,500.00 and $1,700.00 checks have been deposited. Should you have any additional questions, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

March 15, 2016
[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding the handling of the dealer check that you submitted to the USAA Federal Savings Bank.  I regret any frustration you experienced as we...

strive to provide quality service to our entire membership.
[redacted], of our staff, was unsuccessful in her attempts to reach you by telephone to discuss your concerns.  Nonetheless, Ms. [redacted] thoroughly reviewed the handling of the matter, and she provided coaching where it was necessary to prevent a future occurrence.  She also confirmed that the loan was funded and the proceeds were deposited into your dealer account on March 9, 2016.  Should you have any questions, Ms. [redacted] remains available, and she can be reached at [redacted].
[redacted], while we understand your reasons for choosing to move your insurance policy, we hope you will allow us the opportunity to regain your trust in the future. 
Sincerely,
[redacted]

Revdex.com:
I received a call back from USAA and I have resolved the issue with them.\
Thanks,
[redacted]

Complaint: [redacted]
I am rejecting this response because: vague. If they don't help, then the issue isn't resolved, and I don't want people thinking they resolve their issues when they don't. If they do fix this issue, then ok, they finally figured how to actually care about their customers, which so far hasn't happened. So as far as I'm concerned here, Revdex.com complaint is NOT resolved
Regards,
[redacted]

March 3, 2015 Master Sergeant [redacted], USAF (Ret.) Complaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your second submission regarding your January 2, 2015, vehicle claim. We appreciate you speaking with [redacted], who apologized for the initial mileage determination, which was corrected the following day, and explained that the actual cash value of a vehicle is used when determining a settlement amount. Our records indicate that you were reimbursed for the $1,000.00 deductible on January 21, 2015, and that you were issued a settlement payment of $13,370.97 on February 4, 2015. As [redacted] advised, you have the option to invoke the appraisal clause of your automobile policy; however, I understand that you declined. Please know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity. While we recognize that you disagree, we feel confident that the correct decision has been made. Thank you for the opportunity to explain our position. Sincerely, [redacted]

December 2, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding the October 23, 2016, automobile claim. Due to privacy laws in your state [redacted], of our staff reached out to you directly to address your...

concerns.  Should you wish to discuss the matter further, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

May 11, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. Lawrence:
I am responding to your second submission regarding your automobile insurance claim.
I hope your conversation with [redacted], of our staff, reassured you that your satisfaction is important to us. As Mr. [redacted] explained, we completed an additional review of your claim, which yielded a minor increase in the actual cash value of your vehicle. While we recognize that you continue to disagree with the settlement offer, we are confident that the amount reflects the appropriate value of the vehicle at the time of the loss. Should you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate the opportunity to address your concerns again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I haven't yet received an response from [redacted] after attempting to contact her multiple times; [redacted] said that she would contact me after finding out what the initial issue was due to the fact that it was suddenly closed for no apparent reason since than she hasn't responded , as a result of this I was still not told or made aware as to why service was discontinued and if my account can be reinstated.
Regards,
[redacted]

July 28, 2016   Mrs. [redacted]. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding your first auto loan payment to USAA Federal Savings Bank.  I apologize for the frustration you experienced as we strive to provide quality service to...

our entire membership.    Our records show that during the auto loan set up process, the 15th of the month was selected as the day for payments to be made.  Unfortunately, the time frame from the contract date June 15, 2016, to the first payment date you requested in August exceeded 60 days.  Therefore, your first payment was deducted on July 15, 2016.   Thank you for speaking with [redacted], of our FSB staff, who presented the option of renewing your loan in order to refund your July payment.  We appreciate you allowing us to reply to you.  If you have any additional questions, Ms. [redacted] remains available to assist you.   Sincerely,   [redacted]     Tell us why here...