uSell

I sent my iPhone in over two weeks and I haven’t Jack BACK. They say have received it! I’ve emailed them I’ve called and still no RESPONSE. This company is HORRIBLE. They say will email back its computer generated emails👎🏻👎🏻😡😤that’s a LIE. What a SCHAM this company is

Hello, we are very sorry to hear that [redacted] has had such a disappointing experience selling her device to SellAtlasI can certainly understand the frustrationAs her advocate, I reached out to [redacted] 's buyer about this, and they have in fact agreed to issue payment in the amount of $The request has been queued and according to them, the check will be issued todayWe hope this is a satisfactory resolution, but please let us know if you need anything else Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Per this businesses advice, I went back to [redacted] (again)They are unwilling to help me as is USellBoth are pointing fingers at the other and continue to tell me to check with the other businessAll I want is my measly $and I can't believe the terrible runaround they are putting me through to get itThat's all I want [redacted] ###-###-####Meredith ###-###-####We spoke with MeredithShe confirmed once more that the account the original check was issued on is no longer accessibleShe said she will not re-issue another check to replace it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, thank you for the opportunity to respond to this complaintI'm terribly sorry to hear about the experience [redacted] has had with his transactionOur records show he placed an order to sell an iPhone to Second Hand Cellular, one of the trusted buyers in our marketplace, for $ When the buyer received the phone, they noted that the LCD was brokenI reviewed correspondence that our support team exchanged with [redacted] , explaining that the buyer noted that the LCD had a gap in it, allowing dirt and debris to get inThis results in the buyer having to replace the LCD, which means they had to lower the offerI also reviewed [redacted] 's history with uSell and saw two other transactions that were successfully completed and paid for the full quoted amountsThis order was an exceptionBecause [redacted] is such a loyal uSell customer, I'm going to have a courtesy payment for the difference of $issuedI will follow up with [redacted] directly as wellBest, [redacted] *** [redacted] uSell

Good Morning, I apologize for the delayed response to this complaint [redacted] filed this complaint about an order that was finalized over a year ago, so I had to find out if he was referencing the correct transaction Our records show that [redacted] created an order to sell an iPhone 4S 32GB ( [redacted] ) to [redacted] (one of the professional buyers in our marketplace) for $on When [redacted] received the phone, they noted that it had the iOS Activation Lock (Find my iPhone security feature) enabledWe notified [redacted] and provided days for him to disable this feature, but he failed to do soActivation Lock prevents the buyer from inspecting the device and it prevents it from being resold and activated by a new userThis means the phone can only be used for its parts, which dramatically reduces the valueThis is why the offer was revised down to $ As part of our risk-free guarantee, [redacted] declined the revised offer on and the phone was returned to him at that timeUnfortunately, [redacted] did not enter the return tracking information in the order system when they sent back the phone(Normally I would provide that in a case like this.) If this complaint had been filed at the time of the transaction, we could have obtained the information from [redacted] [redacted] recycles tracking numbers after a certain period of time, so the return tracking number for this particular package would be of no help at this point (over a year after it was generated) We are sorry to hear that [redacted] was dissatisfied with this experienceIf there is anything else I can do to help, please let me know Best, Heather R [redacted] Director of Customer Experience [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This complaint was filed because uSell wasn't getting back to me Yes, I was dealing with someone named Troy after a week or so of waiting And he said pretty much what you have, however your ToS is impossible to find, I have yet to find it, I have been emailed a screenshot of what you refer to The only place where I was able to find anything about the insurance part was in your FAQ section after I was contacted by Troy, and still could not find the ToS A company which purchases electronics, and sends out their own packaging should atleast make sure it is up to the task, or insure the package for what its worth As for your inspection department, people make mistakes all the time and deny them Its human nature I have damage to one iPad that could not of even come from the inadequate packaging because it is in the center on the back of the iPad on the speaker Granted I will admit because of this I am blaming the company rather than [redacted] because in this case the packaging at the center of the back of the iPad is actually intact So which is it? Human error on uSell, bad business practices on uSell, or are you going to keep blaming the post office? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, Thank you for the opportunity to address and resolve this complaintWe are terribly sorry to hear that Jordan had such a disappointing experience selling to [redacted] [redacted] had a problem with their bank while they switched accounts, but they did reach out to all possibly affected customers proactively to let them know what happenedThis was an effort to help prevent checks from bouncing as a result of the bank errorOur support staff has been in touch with Jordan and have provided documentation showing that the replacement check [redacted] cleared on October *, We have not heard back from the customer about this, so we consider the matter resolvedAgain, our deepest apologies for the hassle and inconvenience with this transactionWe continue to monitor and work closely with all of our buyers to ensure customer satisfactionIf you have any other questions or concerns, please let me know Best, [redacted] uSell

Hello, Thank you for the opportunity to resolve this complaintWe are so very sorry that [redacted] had trouble with the check he received from his buyer, [redacted] We are aware that [redacted] recently had an issue with their bank when they were switching accounts, whereby the bank did not honor the checks that were issued just prior to the transferThey did reach out to all affected customers and reissued payments proactivelyIn addition, they are fully cooperating and reimbursing customers who incurred bank fees as a result of the bank account problemWe were told that [redacted] sent reimbursement to [redacted] for the bounced checkFor any additional questions about this matter, please contact [redacted] directly and they will be happy to help Regards, [redacted] uSell

Hello, thank you for the opportunity to address this complaintI reviewed [redacted] 's account and order historyHere are the details:Order # [redacted] for $was received on and paid via [redacted] on 415.Order # [redacted] for $was received on and paid via [redacted] on 515Order # [redacted] for $was received on and paid via [redacted] on [redacted] is correct in saying that the last two orders took longer than usual to processPlease allow me to explain: All devices sold were from [redacted] Part of the inspection process is to verify that [redacted] considers the devices clear for activation by a new userThis is done by checking the ESN (Electronic Serial Number)Unfortunately, [redacted] 's ESN database recently experienced an outage, which caused a delay in processingUntil the ESNs could be verified, the inspection could not move forwardAs you can see, the issue was resolved and the payments were issued as soon as the ESNs were verified on May *** [redacted] reached out to uSell Support via email and phone, and one of our Customer Care Representatives explained the [redacted] issue to him on May ***We deeply apologize for any concern or inconvenience that was caused by [redacted] 's database failureI can assure you that it has been resolved and we do not foresee any further problems with regard to this matterBest, [redacted] uSell

Hello, thank you for the opportunity to address this complaintI can certainly understand why [redacted] would be upset about the outcome of this transactionI have reviewed all of the correspondence and history on his accountIn addition, I contacted his buyer, XTechGear for more information about the way they determined the model and capacity of the iPod they received for this orderTheir response to me was the following: "We requoted him because it was an incorrect item The package wasn’t opened because the item was not a 6th gen 160gb on the order It was a 30GB 5th gen I physically looked at the bag, the order number on the bag, and the item, and it was not a 160GB item Both myself and other employees have also looked at this bag, the order number, and the item to confirm it was not a 160gb ipod We returned the item that he placed in the bag because he declinedWe do not open bags or pull the item from the bag unless the item matches what the order says it should be, specifically to prevent just such a mistake from happening When an item doesn't match we requote it immediately." In this case, we were unable to find any wrongdoing on the part of the buyer, XTechGearHowever, as a one-time courtesy, they have agreed to pay [redacted] the full quoted amount for his iPodThe payment should be sent out shortly; I will follow up with XTechGear as wellPlease let me know if you have any questionsBest, [redacted] uSell

Hello [redacted] , I am so sorry to hear about the trouble you had with your payment from GuzuI see that Guzu, one of the professional buyers in our marketplace issued your check on November **, They did have an incident of fraud on their bank account which meant they had to close that account and open a new oneThey assured uSell that they were proactively handling any checks that may have been affected, so I am terribly sorry that they did not handle yours as they should haveI have escalated this to their management with extreme urgency to make sure they reissue your check along with reimbursement for the bank fee you incurredIn your complaint you mentioned trying to reach uSell via email or phone, but I could not find any record of contact from you using the email address on your orderWere you trying to contact Guzu directly? I can assure you that you have not been scammedThis has just been a very unfortunate series of events that we are working with Guzu to rectify as quickly as possibleI will let you know as soon as your reimbursement has been issued by your buyerThank you for your patience and understandingPlease let me know if you need anything else in the meantimeBest, [redacted] ***

Hello, I'm terribly sorry to hear about the trouble [redacted] experienced with her ordersI reviewed her account and these are my findings:Order # [redacted] to sell a Samsung Galaxy S- A revised offer was made due to inspection results showing that there were burned images on the screenThe device was returned per our risk-free guarantee on 116.Order # [redacted] to sell an iPhone for $73.72- A revised offer was made because the screen moved when pressed, which requires repairThe new offer amount was $60.80, which [redacted] acceptedPayment of $was issued on 116.Order # [redacted] to sell a Samsung Galaxy Sfor $65.60- A revised offer was made because the screen had burned images as wellThis type of defect requires the LCD screen to be replaced [redacted] accepted the new offer of $so payment was issued on 116.All three transactions were processed and completed according to our Terms of Service, to which [redacted] agreed when creating themOur support staff communicated all of this to [redacted] multiple timesUnfortunately, with the more recent Samsung Galaxy series of phones, the LCD damage is a very common issueIf [redacted] had simply declined the revised offers instead of accepting them, the phones would have been returned right awayOnce the "accept" button is clicked, payment is initiated and the device is immediately shipped off to another facilityTherefore, there was no way to reverse the processWe do truly regret that the sales did not work out as expectedIf you have any questions, please let me knowBest,Heather RyanDirector of Customer ExperienceuSell

Hello, I am pleased to inform you that the buyer, SellAtlas was able to locate [redacted] ***'s phone, so they returned it to him on 10**/The USPS tracking [redacted] shows it was delivered yesterdayI truly hope this resolves [redacted] ***'s complaintIf there is anything else I can do at this time, please let me know Best, [redacted] uSell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] as I have stated I have shown proof that u stole the phone and have lied noumourse times about it I have also told u I didnt buy the phone new it was bought used so I do not have the orginal buyers papers papers so how can I send u that stuff I also have another email forom your co stating u are sending my phone back that I got recently 1!! I will not let this go til I have my money in my hand I think I have sent u and the Revdex.com enoufe proof to summit a claim that u are LIEING about reciving my phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, I searched our records for [redacted] ***, but the only order I could find is order # [redacted] to sell a damaged iPhone 5c to Early Upgrade for $back on January **, [redacted] just contacted uSell for support on April [redacted] to notify us that she had filed a Revdex.com complaint against uSell There were no prior attempts to contact us as far as I can seeThis particular order was suspended after days of inactivityThe [redacted] tracking on it was never activated, which indicates that the device was not mailed to the buyerIf [redacted] placed a different order using other information, please provide it so that I can look into this matter furtherThank you.Best, [redacted] uSell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have contacted Sprint and they have no clue as to what type of outage usell is referring to I am still waiting on payment or to recieve my phone back in the mail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, thank you for the opportunity to address this complaintWe have been assisting [redacted] via our support networkI reviewed the correspondence between [redacted] and our support staff, and I am sorry that this matter wasn't resolved to her satisfactionUnfortunately, the iPhone she sold to Early Upgrade still had the Activation Lock enabled, which is why the revised offer of $was madeAs part of our risk-free guarantee, any time a seller disagrees with a revised offer, they can decline it and have their device returned for freeAs for [redacted] ***' claim that she did not receive the email notifications about the offer, the initial emails were successfully deliveredHowever, the notifications about the Activation Lock and revised offer failed with the reason "Not delivering to a user who marked your messages as spam"I'm including a copy herewithOur Terms of Service state " It is your duty to keep your e-mail address accurate, valid and up to date and to ensure that e-mails uSell and/or Buyer sends you are not filtered or stopped by spam filters or other types of e-mail blocking functionalities." Although this offer was processed correctly and in accordance with our Terms of Service, Early Upgrade has offered to pay [redacted] the difference between the original quoted amount and the amount she received for her phoneWe will be in touch with [redacted] directly to arrange thisIf there is anything else I can do at this time, please let me knowBest, [redacted] uSell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Their self serving explanation as to why they could not have received my iPhone is absurdI sent them the phone in the packaging and return address that they forwarded to meThey returned to me a phone they claim is the one I sentIf their quality control is so exact, how is it that I did not receive the phone that I sent them They acknowledge the phone I sent to them was a [redacted] phoneI agree to a three-way conversation with them regarding the phone in question The sooner the better I have provided my cell phone number to them in a direct reply to their email to meIf it is determined that the phone they returned to me has never been owned by me then the issue should be resolved and I should receive my just compensatiIf there is a question of dishonesty regarding this device, I feel that it lies on there end In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As the first issue was that they send me a fraudulent check, I would like to wait until the bank has successfully cleared the check to say that the issue has been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding uSell has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]