uSell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.After contacting them times, they re-tested the phone and verified that it did in fact work and are in the process of issuing a check for the originally quoted amount Sincerely, [redacted]

Hello, again, we apologize for the failure of your buyer, Guzu, to resolve this matter as quickly as they should haveI have been in constant contact with them regarding your reimbursement and do have confirmation that your official Money Order was mailed out to you on January **, with USPS Tracking # [redacted] All of the money orders that were sent out on that date are set to be delivered todayIf for some reason, you don't receive it by Monday, please let me knowPlease also note that Guzu is no longer a part of our network of professional buyers; however, they continue to work with uSell to resolve any outstanding customer issues as a result of their bounced checks

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. It was disheartening to be told that the only iPod I owned (160GB) was not the one I sent in. It did not make any sense to me. Thank you for rectifying this. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID* [redacted] , and have determined that my complaint has NOT been resolved because: I did in fact send an iPhone 5s ti uSell, which is the one referred to in the first part of the attached messageThe second message establishes thai have never owned the iPhone that was returned to meTo verify that the message originated from [redacted] just [redacted] the numners at the topI will also forward the attachment directly to uSellThe only way to resolve the issue is to1: Return my iPhone 5s2: send a check for the amount we originally agreed upon $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, it is stated in the email that the business would be in contact with me directly, and no one has contacted me yet regarding thisOnce I have been contacted and compensated for the difference of $as promised in the most recent correspondence, I will consider this matter to be resolved Sincerely, [redacted] ***

Hello, I'm sorry to hear about the frustrating experience [redacted] had with her transactionI reviewed the order details and see that she placed an order to sell an iPhone for $However, upon receipt, our inspectors noted that the screen was popping out of the frame and the home key was looseThere were no indications that this could have happened in transit to our facilityI am attaching a photo for your referenceAs far as I can see in our system, [redacted] did not reach out to uSell Support for assistance prior to filing this complaintAs for the SIM card, we advise our customers to remove their SIM cards before sending in their devicesThis is because the are destroyed upon receipt to protect the seller and any sensitive information that may be presentWe are proud to offer a risk-free transaction, so any time a customer disagrees with the assessment of their device, they can have it returned free of charge [redacted] 's phone was returned to her on March [redacted] in accordance with this guaranteeAs a courtesy, I can request a payment in the amount of $26.23, which is the amount that [redacted] would have received had she accepted the revised offerIf this is acceptable, please let me know so that I can request the paymentBest, [redacted] uSell

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***

uSell is a price comparison site that helps people find the best prices for their used cell phones and electronicsWe do not purchase, handle or sell these items directlyWe simply connect sellers with our network of professional buyers [redacted] placed an order to sell a Samsung Galaxy S II Epic 4G SPH-Dto one of our buyers, TopBuyBack, on Our records show that they evaluated the device but found that it would not power onThey sent a revised offer of $to him on April **He declined it that same day, so the device is being prepared for return to himWe are sorry that the sale didn't work outWe are also proud to offer a risk-free transaction, which means that any time a customer disagrees with a buyer's assessment of their device, they can have it returned for free [redacted] will receive an email notification from TopBuyBack as soon as his phone is returned to himThis order has been processed according to our Terms of Service Best, [redacted]

Hello, I have been working directly with [redacted] to resolve his complaint and we have come to an amicable resolutionThis matter is still in progress and I will provide an update as soon as it is fully resolvedThank you,HeatherDirector of Customer ExperienceuSell

Hello, thank you for the opportunity to address this complaint. I reviewed [redacted] ***'s correspondence history with our support staff, as well as the details of the order. We have been working with [redacted] to address her complaint before she filed this complaint. [redacted] placed an order to... sell an iPhone 5c in good condition. However, our inspectors noted that there was a pink hue burned into the LCD. I'm attaching a photo for your reference. This is actually a common defect in these phones, and users rarely notice it because it is most likely to show up on an all white background. You only see that background when the phone is restored to factory settings. As for the SIM card- we advise all of our customers to keep their SIM card when sending in their devices. This is in the shipping instructions that come with our prepaid mailing kits. The reason we advise customers to keep their SIM cards is because SIM cards are destroyed upon receipt. All of our buyers follow this practice to protect any sensitive information from falling into the wrong hands. One of our Customer Care Representatives left a voice mail for [redacted] on May **, 2015 explaining this process as well. [redacted] should be able to obtain a replacement SIM card from [redacted] directly at little to no cost. I would advise her to go to an official [redacted] store (not just an authorized retailer) to get the replacement. If there is any cost involved, please let me know and I will see what I can do to reimburse her. Best, [redacted] uSell

Hello, I am very sorry to hear that [redacted] was disappointed with the outcome of his transactionOur Support team was assisting him with his order when the revised offer was initially madeThe iPad was received without the charger, and had dirt under the touchscreenThe deduction for a missing charger is usually less than $The main reason for the reduced offer was the condition of the deviceWe are proud to offer a risk-free guarantee, so if a customer disagrees with the inspection findings, their device will be returned free of chargeWe never charge a customer for return shippingAs of 316, the iPad was returned and [redacted] told our support staff that he would remove this complaintAgain, we regret that he was not satisfied with this transactionIf there are any other questions or concerns, please let me know Best, Heather R [redacted] Director of Customer Experience uSell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

Thank you for giving us the opportunity to resolve your complaintI have been handling [redacted] 's case and working with TopBuyBack to resolve the complaintHere are the details of the transaction: [redacted] created an order to sell an iPhone 4S to TopBuyBack for $95.20, as quoted in used/good conditionHowever, upon receipt and evaluation of the phone, it was found to have no wifi capabilityThis reduced the value to $40.60, in damaged conditionShe accepted the revised offer and check # [redacted] was mailed out on April **When I checked the tracking on this check, I noticed that the USPS had scanned it in several locations: [redacted] on 4/ [redacted] (from the check processing facility), [redacted] on 4/**, [redacted] on 4/**, [redacted] on 4/**, and [redacted] ***When I reached out to TopBuyBack about this, they confirmed that the check was returned to them as undeliverableI had asked [redacted] to contact TopBuyBack to confirm her mailing address and have a new check sent out I have followed up with TopBuyBack to find out if the replacement check has been delivered and clearedThe check has not cleared and they insist that [redacted] must have received it by nowIf not, please let me know so that I can have them reissue itIn the event that it needs to be reissued, please confirm the mailing address or provide an alternate address As for the complaint about the money offered for the review, it is a practice that uSell discouragesOur top priority is to provide a stellar customer experience, and that includes a marketplace that displays honest reviews from customers, both positive and negativeWe monitor and work very closely with all of our buyers to ensure great customer serviceThat being said, in some extreme cases where a customer is very upset about the way a transaction is handled, a buyer may offer compensation in an attempt to turn around the customer's experience and perception of the businessOur entire business is based on trust and neither uSell nor our professional buyers would engage in any practices that would jeopardize that trust Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Everything that the buyer said is falseI've attempted to reach out to the buyer several times after Thanksgiving and also requested a phone call three times so that Verizon Wireless could confirm that I only owned and used gold iPhonesPlease see attached picture of my iPhone box In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Yes I received my money order for the amount originally agreed upon and the dollar returned item fee and it did get cashed so the issue is resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , as long as the refund me the original quote as agreed on then I will be satisfied Sincerely, [redacted]

Hello, Again our apologies that [redacted] is still not satisfied with our responsesThis is the information received from the inspection team when I reached out for more details about the complaint: "Hello, A bad proximity sensor is the part of the phone that controls the screen going dark when placed next to your ear during a call and lighting up again when it is removed away from your earWe tested the phone and reset the phoneThe only thing wrong with this device when we tested it was that sensorThere's nothing else we could've done to cause the error that this customer is expressing."Again, I must assert that this order was handled exactly as it should have been, from the inspection side and the support side, and absolutely no wrongdoing occurredHowever, as a one-time courtesy, I will ask our Finance department to issue a check for the original quoted amount of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] USell customer service continues to exhibit a lack of responsibility in this matter. In this most recent response, they cite obscure small print legalese language in their terms of service policy. They cite emails sent, but never received by us. While they may be legally in the right, they are ethically in the wrong. They flash easy service, a pain free process and the best possible price for the consumer on their website, while in fact these are all exaggerations and false advertising. We hope this complaint will be read by possible consumers who will be educated on their poor business practices. We would urge those consumers to use other avenues to sell their pre-owned goods. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] *** [redacted]

Hello, Thank you for the opportunity to respond to this complaintI have personally already been corresponding with [redacted] , as well as her buyer, [redacted] regarding this issue [redacted] created an order to sell a flawless iPhone 5s 64GB to [redacted] for $ However, they received a sealed, empty kit that showed no signs of tampering when it arrived [redacted] records the opening of all kits for documentation of what they received and the condition in which they receive itIn this case, their video shows a sealed envelope, shows it again once it is open and shows the inner bubble pouch sealed and emptyThe weight of the package upon receipt indicates that it was mailed empty I have attached a record of the correspondence exchanged with [redacted] regarding this matterAs you can see, I have explained that the reason [redacted] chose "counterfeit" as the reason for revising the offer down to $is because we do not currently have an option for buyers to select "empty kit" on our platformWe do acknowledge that this can be confusing, and for that we apologizeWe are working to add the "empty kit" option as quickly as possible so that the revised offer reason is clearer moving forwardThis is a very unfortunate experience, as a buyer cannot simply pay for an item they never receivedFurthermore, as I explained, [redacted] has been a part of our network of professional buyers for a very long timeIt would never be in their best interest to claim that a package arrived empty and go through all of the hassle of documenting it, only to have a Revdex.com complaint filed over itIn fact, they reached out to us proactively to notify us that they received an empty kit Again, our sincerest apologies for [redacted] 's disappointment in this matterI am happy to address any further questions or concerns Best, [redacted] uSell