uSell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response by the business again shows a lack of responsibility in the matter and poor customer service These poor business practices and the lack of customer service has not provided us any resolution in the matter to current date This business supposedly acts as a conduit between a buyer and a seller, but does no justice in linking the two entities or troubleshooting issues that may arise Their continued arrogance and lack of effort will lead me to not suggest them to any acquaintances in the future and spread the word about their poor practices.The "find my iPhone" feature was turned off when we turned in the phone, as instructed A screen shot of the feature being turned on currently, does not demonstrate the state of the phone when it was turned in Additionally, a screen shot of emails sent to us does not prove that the emails were ever received or opened We never opened such emails We never received a phone call The emails (if sent) went to the promotional or trash folders of our email (with [redacted] ) and not to our inboxes We never received an amended offer on the phone If we would have received it, we would've rejected it and asked for the phone to be returned Again, the business should not be able to advertise offers to buy phones for $and then amend the offer down to less than $without making a reasonable effort to contact the seller (consumer) If these are their "Terms of Service", then their terms of service demonstrate laziness, poor business practices and bad customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely,*** And [redacted]

Hello, thank you for the opportunity to address this complaintI am terribly sorry that [redacted] was so disappointed with his experience with usI reviewed the account and history of correspondence exchanged with our support staff [redacted] created an order to sell an iPhone 16GB in good condition for $However, our inspectors noted that the LCD had a yellow border around the display and that the body of the device was not original, so a revised offer of $was sent to [redacted] on October ***He accepted it that same day, then complained to our support staff about the inspection resultsOur support staff did ask the inspection team to double check the item and the findings were the sameWe are proud to provide a risk-free transaction, so any time a customer disagrees with the assessment of their device, we can return it free of charge as long as the offer is declined within the seven-day time frameNo customer is ever obligated to accept a revised offerSince [redacted] accepted the revised offer, the phone has been refurbished and moved to another facility and/ or sold, so we are unable to reinspect it or return itOur inspectors are professionals with years of experience in this industryI can assure you that our goal is to pay the full quoted amount for every device receivedIn fact, the vast majority of customers are paid exactly what was quotedWe pride ourselves on providing a stellar customer experience from start to finish, and I am sorry that we failed to deliver that in this caseI would like to offer [redacted] a one-time courtesy payment of the difference of $to settle this matterI will submit the request to our Finance department right away Please let me know if you have any questionsBest, Heather Director of Customer Experience uSell

Hello, I am very sorry to hear about the trouble you experienced with your check from ***We have been working closely with them to make sure all affected customers are repaid and reimbursed for any bank fees incurredAccording to ***, they mailed your replacement check with *** tracking number [redacted] Tracking shows it was delivered to you on November**This matter should be resolved, but please let me know if you need anything elseBest, [redacted] uSell

Hello, this complaint was filed at the same time our Support staff was working with [redacted] Our email logs show that all transactional emails were successfully delivered to [redacted] Unfortunately, since no response was given within the seven day time frame that we provide according to our Terms of Service, payment for the revised amount was automatically issuedHowever, we were able to resolve this complaint directly through Support and [redacted] should be able to confirm thatIf you have any questions, please let me knowBest,HeatherDirector of Customer ExperienceuSell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Thank you for the opportunity to respond to this complaint [redacted] placed an order to sell an iPhone 8GB to [redacted] for $However, the phone had iOS Activation Lock enabled on it, preventing the buyer from inspecting itIn these cases, we send an email notification to the customer including instructions for removing the Activation LockAfter three days a reminder is sent, giving the customer another opportunity to remove the lockIf the customer is unable to remove the lock or fails to respond, the buyer must make a revised offerFor this order, [redacted] was notified on April **, and again on May *, but she failed to take the required actionTherefore, a revised offer of $was made on May *The notification was sent that day, and a reminder was sent three days laterAs [redacted] mentioned, we are proud to offer a risk-free transaction: Per our Terms of Service, any time a cusotmer disagrees with a buyer's assessment of their device, they can decline the revised offer within five days and have their item returned for freeIn this case, [redacted] did not respond to either revised offer notification, so [redacted] issued payment for the reduced amount on May **, [redacted] first contacted us for support on May **, when she received the check from [redacted] We explained that because she failed to remove the Activation Lock or respond to the revised offer, the order had to be finalizedBecause [redacted] was so upset about the amount she received, I reached out to [redacted] to see if there was anything they could doThey offered an additional $for the phone, then another $on top of that to try to satisfy herThey went above and beyond by offering $extra for a device that was only worth its parts due to the Activation LockPlease understand that our buyers want to be able purchase devices for the full quoted amount Again, I must reiterate that this order was processed completely according to our Terms of Service, to which [redacted] agreed by placing an order to sell her device through our marketplaceWe do truly understand how disappointing it can be to receive less than expected for a deviceThat is why we make every effort to advise our customers to prepare their devices prior to shipping them to our buyersWe have an alert that pops up on the checkout form, an alert on the order confirmation email and another alert on the shipping instructionsTo illustrate this, I placed a test order and have attached screen shots of the alerts on the checkout form and confirmation emailAs an added measure, we have recently extended the response period from five days to seven days for revised offers, to give our customers more time to accept or decline themWe sincerely apologize for [redacted] 's disappointment with the outcome of this transaction and we continue to work diligently to improve the customer experience

Hello, thank you for the opportunity to address this complaintOur records show that [redacted] placed an order to sell a Samsung Galaxy Sin good condition; however, our inspectors noted that there were burnt images on the screen, which would require replacement of the LCDThis is an extremely common issue with more recent Samsung devices in the Galaxy series, because they use super AMOLED displaysThey are more susceptible to screen burnMost people don't even notice these burnt images on their devices because they are usually only visible once the phone has been reset to a blank white backgroundI can absolutely assure you that this is not something that could have happened during transit or at the hands of our inspectors, because this type of issue develops over timeWe are proud to offer a risk-free guarantee, so any time a customer disagrees with the assessment, they can have their device returned free of charge [redacted] contacted us for support after 10PM last night to let us know he wanted his phone backPer his request, we declined the revised offer on his behalf and it is being processed for return at this timeWe have been working with him directly to address his complaintPlease note- our grading criteria is extremely strict, whereas some other buyback companies are not so strictWe want [redacted] to get the most money for his item, even if it is not through our serviceWe regret that this transaction did not work out as expectedBest,Heather R***Director of Customer Experience

Revdex.com:ID [redacted] , the business offered me less money than originally agreed uponI have read reviews where the have been doing this to othersI accepted and recieved my payment, I will never use their service againIt is a shameful tactic to offer an agreed amount and then keep someones item a month only to offer less money in the end, knowing like me, that just to end the horrible transaction I as did any others would accept the offerThis is a disgraceful tactic on the business part and I cant believe they are allowed to continue to do thisReg rdless thank you for your help and the matter has been resolved Sincerely, [redacted]

Hello, I'm sorry to hear that [redacted] hasn't received her payment yetOur records show that [redacted] sold an iPod Nano to one of our buyers, XTechGear back in JuneCheck # [redacted] was issued on If [redacted] would be kind enough to confirm her mailing address, I would be happy to contact her buyer on her behalf and have them issue a third checkI look forward to your response Best, [redacted] Director of Customer Experience uSell

Hello, thank you for the opportunity to address this complaint [redacted] created an order to sell an Apple iPhone to SecondHand Cellular, one of the trusted buyers in our marketplaceOur records indicate that SecondHand Cellular actually received an iPhone 4S, which has a significantly lower resale valueTherefore, a revised offer of $was made [redacted] declined the revised offer, so the phone was returned to himI did follow up with the buyer and they maintain that they absolutely received a 4S and not the iPhone they were expectingThe [redacted] have disputed this and said that they were going to find out more information about the phone they received back from the buyerI am currently awaiting this information in order to know how to proceed with this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since it is close to the deadline that willautomatically close my case without my action, I am unfortunately going to haveto reject the response from USell In their response to my complaint, USELL did not include a proposed resolution –only a promise to get back to me at a later time The individual who responded to the complaintstated that "As soon as I have a response from the inspection team, I willfollow up on this complaint with next steps to rectify the situation." That is the last contact I’ve had from USell.I also must reject theirresponse because it includes misinformationThe representative from USell stated that "I also reviewed thecorrespondence exchanged between our support staff and [redacted] and it appears to have been handled correctly." Thisstatement is not accurate as none of my emails concerning this issue havereceived a responseI check my spam folder regularly so I know that anyresponses were not misdirected thereI have attached these emails.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I received their response today October ***@ 10:06.I hope this is a final resolution for this transaction[redacted] [redacted] Oct **, 10:AMHello ***, [redacted] *** [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] ***

I'm sorry to hear you were disappointed with the outcome of your sale to SellAtlasI reviewed your order and I do see that you created an order to sell an LG Optimus F(Metro PCS) in good condition to SellAtlas for $According to the notes, the device was actually a counterfeit model and badly damagedIt is illegal and a violation of our Terms of Service to sell counterfeit devices to our professional buyersWe work very hard to ensure that our customers have a great experience selling their unwanted items in our marketplaceTherefore, I have reached out to SellAtlas with your complaint and they have agreed to pay you the original quoted amount of $to resolve your complaintIf you find this satisfactory, please let me know and I will have them issue your payment Regards, [redacted] ***

Hello, thank you for the opportunity to address this complaintFirst, we extend our sincere apologies to [redacted] for any disappointment or frustration experienced with these ordersI reviewed [redacted] 's account and I see that he created orders to sell 4th Gen iPadsFive of these orders were processed and paid in full, without incidentThe other three are the ones about which this complaint was filedOur Support staff has been corresponding with [redacted] about this matter since June **, and this complaint was filed before we had a chance to fully investigate the claims of damage to the iPadsAccording to our Terms of Service, uSell is not liable for any items that are lost or damaged during transitWhen [redacted] contacted us, we reached out to our inspection team for more information about the condition of the iPads upon their receiptWe were told that there was no evidence of damage in transit or mishandling by ***Please note: our inspection team has no incentive or reason to deny the possibility of mishandling by ***Furthermore, I can absolutely assure you that there was no mishandling at our facilityAll items are handled with the utmost careWe want all of our customers to receive the full quoted amounts for the devices they sellWe are also proud to offer a risk-free guarantee, so any time a seller disagrees with the assessment of their device, they can have it returned free of charge [redacted] 's iPads were returned to him in accordance with this risk-free guaranteeAgain, we do apologize for [redacted] 's disappointment in this matterBest,HeatherDirector of Customer ExperienceuSell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never received my phone back, when I called before the [redacted] I was put on hold for so long I decided to call back later, I made sure I reset the phone before I shipped it so I have no idea how any "activation locks" happen after, This was a nice way to lose a expensive phone, create a lpt of stress and in the end lose my phone and get nothing in returnOh the comments I will post on EVERY review board I can find about this scam so you will lose buisness I know if I read negative reviews I would go to a "safer" websitei will shed light on your company's poor customer service and you will lose a lot more then 90$, just goes to show you must research the website before you make any kind of transaction with them I learned my lesson and will now teach thousands others to avoid your scam hope it was worth it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: They did send the iPad back, however this remains a bait and switch complaint and other potential sellers should be abreast Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI accept the offer and I would like for the money to be sent to my [redacted] linked to email: [redacted] Thank you Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I did as I was told and placed the iPhone in the shipping wrap and place in my mailbox. But never received payment I feel scammed In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Hello, thanks for providing that order numberOur records show that this is for an order placed to sell an iPhone to Early Upgrade for $Early Upgrade issued payment of $on April **, However, I think I located the order connected to this complaint after reviewing each one closelyI found order # [redacted] to sell a damaged iPhone 4S to us for $Unfortunately, upon receipt, our inspectors noted that the phone was extremely damaged, in piecesThe notes say: missing battery, screen separated from devicecracked touchscreen, stuck in recovery mode (unable to restore)I have attached a photo for your referenceA revised offer of $was made on April *The offer was declined and the phone was returned on April *I understand the disappointment of receiving a revised offer for a damaged deviceHowever, the "damaged" condition category specifically covers the following: • it does not power on• it has a cracked screen or body• it is not 100% functionalWhen placing an order and choosing damaged condition, there is also a note: If your iPhone is cracked in half, bent or missing parts, it may be subject to receiving a revised offerWe aim to be as transparent as possible to minimize the possible risk of disappointment when selling a device through our siteWe truly apologize for failing to deliver that in this caseBest, [redacted]

Hello, I'm terribly sorry to hear about the trouble [redacted] experienced with her ordersI reviewed her account and these are my findings: Order # [redacted] to sell a Samsung Galaxy S- A revised offer was made due to inspection results showing that there were burned images on the screenThe device was returned per our risk-free guarantee on Order # [redacted] to sell an iPhone for $73.72- A revised offer was made because the screen moved when pressed, which requires repairThe new offer amount was $60.80, which [redacted] acceptedPayment of $was issued on Order # [redacted] to sell a Samsung Galaxy Sfor $65.60- A revised offer was made because the screen had burned images as wellThis type of defect requires the LCD screen to be replaced [redacted] accepted the new offer of $so payment was issued on All three transactions were processed and completed according to our Terms of Service, to which [redacted] agreed when creating themOur support staff communicated all of this to [redacted] multiple timesUnfortunately, with the more recent Samsung Galaxy series of phones, the LCD damage is a very common issueIf [redacted] had simply declined the revised offers instead of accepting them, the phones would have been returned right awayOnce the "accept" button is clicked, payment is initiated and the device is immediately shipped off to another facilityTherefore, there was no way to reverse the processWe do truly regret that the sales did not work out as expectedIf you have any questions, please let me know Best, Heather RyanDirector of Customer Experience uSell