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USGB

203 Heritage Grove Rd, Leander, Texas, United States, 78641-4590

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Reviews Coin Dealers USGB

USGB Reviews (%countItem)

I BOUGHT 3 GOLD EAGLE SETS FROM US GOLD BUREAU AT AN AGREED PRICE OF 22750.00 CASH PRICE. THE AGREED PRICE INCLUDING A 600 DOLLAR DISCOUNT. I CANCELLED THAT ORDER AND RECEIVED BACK IN MY ACCOUNT 221500 DOLLARS. THIS IS A CASH LOSS TO ME OF 600 DOLLARS. AFTER REPEATED ATTEMPTS TO SOLVE THIS ISSUE I HAVE NOT HAD ANY SUCCESS AND WAS TREATED VERY RUDELY AND GOT THE RUN AROUND. THEY WOULD NOT LET ME TALK TO THEIR ACCOUNTING DEPT. THE PRICE OF THE ITEMS HAD GONE UP NOT DOWN AT THE TIME OF THE CANCELLATION. THANK YOU FOR ANY HELP YOU CAN GIVE ME AND THIS IS ALL DOCUMENTED. Recovery of 600.00 dollars KEPT BY US GOLD BUREAU

USGB Response • Aug 04, 2020

Mr.,

Thank you for your inquiry through the Revdex.com about your order and return of some of the items you had purchased. We confirm that you did purchase 3 (three) Gold American Eagle coin sets from us on June 5, 2020, for the amount of $22,752.00 with a $600.00 discount applied to those items, which made your total for the gold coin sets $22,152.00; on the same order you also purchased bullion metals in the amount of $17,611.20. You were offered the discount of $600.00 on the Gold American Eagle coin sets.

On June 19, 2020, we provided you a refund of $21,152.00, which is the exact amount you paid for the 3 (three) Gold American Eagle coins sets. As you are aware, you retained the bullion gold for your portfolio, hence no refund was provided for those items. At this point you have been refunded 100% of your funds for the products you returned.

Please let us know if we can answer any additional questions for you.

Regards,

The U.S. Gold Bureau Customer Service Team

Customer Response • Aug 05, 2020

Complaint: ***

I am rejecting this response because: I PURCHASED THE BARS AND THE SETS FOR A TOTAL OF 39763.18. THIS PRICE WAS AGREED ON WHICH INCLUDING THE 600.00 DISCOUNT ON THE SETS. THE ACQUISITION PRICE FOR THE BARS WAS 17349.40. THE PRICE FOR THE SET WAS 22752. I RECEIVED BACK 22152.00 NOT 21152.00 FOR THE SETS AS THEY STATED IN THE MEMO. IT WOULD APPEAR THAT WHEN I RETURNED THE SETS THERE PRICE CHANGED TO 17611.00 ON THE BARS. THIS IS A 600.00 CASH DOLLARS LOSE BUYING THE SETS AND RETURNING THEM. THEY APPEAR TO BE DECEITFUL AN EXTREMELY HIGH PRESSURE IN THEIR SALES PITCH. THE ACQUISITION PRICE OF THE BARS IS WELL DOCUMENTED AS WELL AS THE PURCHASE PRICE FOR THE SETS.

Regards

USGB Response • Aug 19, 2020

He incorrectly states below that the gold bars were purchased for $17,349.40, the actual agreed upon price was $1,761.12 per 1oz gold bar – or $17,611.20 for the ten (10) gold bars that he purchased. (See line item detail on the attached invoice.)You can also see that he received a $600.00 discount, which was for the three (3) 2020 Gold American Eagle Coin Sets ($200.00 per coin set). The price for all three (3) sets was $22,752.00, less the $600.00 discount. Thus, his effective price for the three coin sets was $22,152.00, which he correctly states below. (In my initial response I simply made a typo if I stated we refunded him “$21,152.00”…my apologies.)When he initiated a return on the three (3) 2020 Gold American Eagle Coin Sets we provided him with a 100% refund for what he had paid, which was $22,752.00 less $600.00 for a total refund of $22,152.00.Nothing changed on his order and associated return and refund. He still retains / owns the ten (10) gold bars, which are held in his account at the Texas Bullion Depository per the client direction.Thank you

Customer Response • Aug 19, 2020

Complaint: ***

I am rejecting this response because: DOCUMENTATION WILL BE COMING IN A FEW DAYS SHOWING MY NUMBERS ARE CORRECT. I HAVE TO FIND OUT HOW TO DO IT. RE: MY PRICE PAID FOR THE 10 GOLD BARS. THE AMOUNT OF THE REFUND SHOWING A 600.00 DIFFERENCE LOWER THAN WHAT THEY SAID.

Regards

Mr Logan who was the agent gave me a different price for the product and charged me a high amoun

Customer Response • Aug 03, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
This is to inform you that the merchant has settled the claim Thank you for your kind service

Regards

On June 18, 2020, I ordered 2 gold coins, 2 silver coins, and 2 1 oz Gold bars from this company and transferred $11,732.30 to them in payment. I have received nothing from the company. I have called numerous times to the company number and to the salesman, Mr. ***. I have not been able to talk to anyone. I receive a recorded message that they are working with other customers and will return my call as soon as possible. I have called the sales number and receive the same message. I have left word requesting a phone call. None of my calls have been answered.

USGB Response • Jul 06, 2020

Mr.,

Thank you for your inquiry through the Revdex.com. It looks like you placed an order with us on Friday, June 26, 2020, which would ship within our normal two week quoted settlement and shipping time. Your order already shipped out to you today - Monday, July 6, 2020. Your tracking number is: ***.

Two weeks from your order date would be Friday, July 10th. Given that we were closed on July 2nd and 3rd for observation of Independence Day your order actually shipped out within 4 business days of when you placed it - this is well within our quoted shipping time. You should receive your order tomorrow or Wednesday (July 7th or 8th).

Please let us know if there is anything else we can assist you with in respect to your order.

If you would still like a refund on eligible items we can assist you with that request, please let us know.

Best regards,

U.S. Gold Bureau Customer Service Team

Customer Response • Jul 06, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
They say that they left the wrong response on the answering machine when the business was closed. I have been told that they would cancel the order and return the payment. I am to find out when this will be done tomorrow morning. They could not tell me when at that time because the people in that department had gone home before we came to an agreement.

I have learned that the Revdex.com can get things done and I really appreciate your assistance. This is the first time I have ever filed a complaint against a business and I am sure that it will be the last one because of the work done by the Revdex.com. Thank you

Regards

Ron S is excellent. Professional, Polite with great customer service. Personable, down to earth gentlemen, enjoyed buying gold with Ron, he made it easy and is an experienced salesman.
Very satisfied customer
(Yolanda)

I made an online purchase of $795.00 with US Gold Bureau on 5/28/20 for a Precious Metal Verifier Basic Set. The website stated the item was in stock. I called an spoke with them before ordering and they stated the item was in stock and I will receive it in 5-7 business days after ordering. I used the echeck payment method to purchase the item. I made the purchase and the money was paid to them from my checking account. I received an e-mail from them stating the purchase information. I have not seen the item I purchased so I called them on 6/5/20 and they stated the purchased item will be shipped on 6/8/20 & I will receive a email. I still have not seen it, so I called again on 6/11/20 and spoke with them and they stated that the item is on backlog from the company that makes it and they don't know when they will receive it. I stated that the item showed in stock on their website and I also called before ordering and agent stated it was in stock also. I told her I wanted my money refunded please, she said she has to get Senior Management to OK the refund and she will call me back at the end of the day to give me a refund update. She never called back. I called there again and spoke with a guy who basically gave me the run around. This company is a SCAM and I have been scammed. I want my money back. After I spoke with them on 6/11/20 they changed the status of the item on their website from (in stock) to (accepting orders). SCAM

USGB Response • Jun 12, 2020

Mr.,

We are sorry that we did not meet your expectation for shipping times. We have seen unprecedented volume for all of the items we offer for sale, which has delayed shipping times a bit longer than normal. Per your request, we are processing a full refund for your order today - June 12, 2020. Please note that it may take a few days for the refunded money to be settled by the bank and returned to your account.

Regards,

The U.S. Gold Bureau Customer Service Team

Customer Response • Jun 12, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

USGB would not ship my order of the 2.5g gold bar! I’ve waited days already! I want it shipped! Once payment cleared I should be getting a tracking number! No questions asked! Transaction ID is ***

I want my item shipped!

USGB Response • May 27, 2020

Mr.,

Your order has already shipped to you; it departed our facility in accordance with our standard shipping terms and times. Your tracking number was sent to you in an email communication when it was packaged at our facility. According to the latest information from the shipping organization, your order is scheduled to be delivered to you in the next few days.

Best regards,

The U.S. Gold Bureau Customer Service Team

Customer Response • May 27, 2020

I will never buy from here again, the processing and shipping time takes ages. Avoid this place.

The United States Gold Bureau (USGB) did not fulfill my order of a 100 gram Gold PAMP SUISSE Bar with assay card. After unsuccessful attempts to obtain my full order, I want an immediate refund. I no longer want anything to do with this crooked company. After receiving my payment of $6,062.04 on April 17, 2020, for quantity one 100 gram 9999 gold bar with assay card, USGB tells me, and I quote, "Dear ***,

Thank You for contacting the U.S. Gold Bureau!

With regards to receiving this order without an assay card, while specifically stating on the website it should, our recent shipment of 100gram gold bars were delivered from our vendors without the corresponding assay cards. Unfortunately the wait is undeterminedas to when the card will arrive, we can assure you that once received, we will then reship the associated assay card to you.

We apologize for missing a crucial step in delivering this part of the order. Thank you for your patience and understanding as we recover this for you.

Sincerely,
The U.S. Gold Bureau Team
(***) ***-***," end of quote.

I want my money back. This company lured me in with promise of a product and did not fulfill their obligation to me as a consumer. If they didn't receive what they were supposed to receive, that's not my problem. I ordered a Suisse PAMP gold bar, 100 grams, with assay card and did not receive the assay card as promised. I want a full refund immediately.

Additionally, this product was to be shipped via FEDEX but it arrived, albeit incomplete, via USPS. I do not trust this business after being taken advantage of and forced to endure stresses of my family's investment not aligning with what I purchased, and now "I" have to be on the defensive because USGB wants me to wait around until they get their act together. Not good enough. I paid my money and they cheated me.
I WOULD NOT HAVE PLACED MY ORDER WITH THE USGB FOR THIS PRODUCT IF I KNEW IN ADVANCE THAT AN ASSAY CARD WOULD NOT ACCOMPANY MY PURCHASE AS ADVERTISED!

USGB Response • May 18, 2020

Mr.,

We apologize that you did not have an exemplary experience with our company, as we strive to ensure that all our clients have a great experience. The 100 gram gold bar you purchased usually comes with assay cards, which is simply a piece of paper with the serial number printed on it (the same number that is engraved into the bar itself). However, during the rush to get metal produced and shipped during the huge demand surge due to the coronavirus, we received some shipments from refineries without assay cards. We wanted to make you and other customers happy by getting you the product as fast as possible - as the gold bar is what you paid for. The assay card does not affect value. In fact, we do not require them when we buy 100 gram gold bars from the general public. (We test all gold and precious metals extensively using proven technology to ensure a secure marketplace.)

We understand that you want the assay card, and we reached out to the supplier to provide it to us ASAP. We expect to receive it from them shortly and it will be available to forward to you.

However, we also understand that you are not happy with the situation and we want to make things right for you. While bullion orders are generally not refundable we will make an exception in this case because, as you stated, you did not receive the assay card with the original shipment; regardless of the fact that we were preparing to send you the assay card in a follow-up shipment.

We will reach out to you tomorrow to make arrangements for you to return your item for a full refund.

Regards,

The U.S. Gold Bureau Customer Service Team

Customer Response • May 19, 2020

Revdex.com:

Thank you for your assistance. Please see note tacked on to the paragraph below.

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
However, since the trust I once had in this company has eroded, I can't be satisfied or take them seriously until my full refund has been administered and received.

Regards

I purchased gold coins as a retirement fund Oct 2009. Was told at time of sells this was as a safe investment and collectable coins were my best options. Total purchase price was $34,289. Inquired 11/13/12, what the value of my coins were and was told $38,890. I have tried to sell the coins back to them as I was told was the best way to redeem my investment. After two quotes, one in June 2019, and most recently May 5, 2020, I realized I was sold by false claims and they were not going to give me a fair offer. One set of coins I paid $7600, they offered me $1,600, another set of coins I paid $20,240, they offered $11,534. This is a $14,206 loss not the gains I was told these coins would make over time; I was told in ten years I should have a good gain certainly not a loss. I have been deceived early on by this company. I was told I could put one of my set of Pt out on consignment and would probably get more. I am not convinced of this because I have read complaints of people having problems with them when doing this. I do not trust this company. I checked Revdex.com and other sources before buying from US Gold Bureau and found no complaints in 2009. though now several years later I ha plus other issues when trying to sell. I think they used and may still be using deceitful sale tactics. I would just like to get my investment back as I am retired and need the money, I was told this was a safe investment. The US Gold Bureau gold prices and PT prices have gone up, but my coin values have gone down. I initially wanted bullion but was talked into collectible coins as a better investment. What a fool I was. On some coins they could do a spot buy or a consignment but there was now a 18% fee. In 2009 was told this cost would be 3% to 16%. I complained 5/11/19 and 5/6/20, but no response did not even get to someone I could really complain to. They are distant from their phone people. I was deceived and believe this company participates in Deceptive Trade Practices.

USGB Response • May 12, 2020

Mr.,

We received your inquiry through the Revdex.com and have escalated your concerns to our senior management. They called you this morning at the phone number we have in your account (ending in ***) and left a voicemail message for you; please listen to the message and call us back when you have a moment. We will help you get a satisfactory resolution to your concerns.

Thank you,

U.S. Gold Bureau Customer Service

Customer Response • May 27, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

First, their alleged "customized website" has been down for 3.5 weeks. There is nobody to talk to at customer service and when you do, all they say is, "I will forward this to someone's attention." Who is that someone? They are not doing anything. Next, orders that were placed over 6 weeks ago on "in stock items" keep getting delayed. They have over $10,000 of my money and WILL NOT ANSWER THE PHONE!

USGB Response • May 07, 2020

Mr.,

Your recent orders were all packed on May 6, 2020, and tendered to USPS today. It is scheduled for delivery to you on May 11, 2020 by 8:00pm. We sincerely apologize for the delay in sending your orders to you, the delay was related to stretched supply lines related to the coronavirus. Supply chain infrastructure is coming back online and we are catching up on all outstanding orders, but we are sorry that this inconvenienced you.

We do see in our records that you spoke with our Customer Service Team and your representative about your orders, and we promise that we did not intentionally delay the shipment of your order.

Thank you for your business,

The U.S. Gold Bureau Customer Service Team

I placed an order on April 7, 2020... After a week, I called the company and spoke with *** asking for a shipping number. I was told that one would be provided but that due to COVID-19 issues shipping would take longer. I understand the shipping issues but I explained I have also ordered many things during this time and have received my merchandise. I called again on April 28, 2020 to request a refund because I have not received what was purchased. I was told that their policy is that they do not refund money for bullion purchases. I was asking that they cancel the order as I have not received as much as a shipping number. I was also told that they have 1000 orders ahead of mine and would not change their policy for a $500.00 order.

I am not an unreasonable man. I understand what is happening in the world. However, 3 weeks without even a shipping number is unexceptionably. Specifically when I called and was told by my "person representative" that their normal shipping time is 7-10 days (told 7-14 days by the manager). So adding another week with no tracking/shipping number is not acceptable. This is the reason I like using Paypal but they don't offer that option. I would have filed a complaint through them as well. Anyway.. Thank you for your time.

USGB Response • Apr 28, 2020

Mr.,

Thank you for your detailed inquiry through the Revdex.com. We concur with what you have stated in your message; that you were informed that "due to COVID-19 issues shipping would take longer", and that "normal shipping time is between 7 to 14 days". Both statements are correct. Currently, we are not operating under "normal" conditions as the market demand for precious metals has increased 20x over this time last year. On top of that certain precious metal refineries have shuttered for a period due to government lockdowns, further hampering supply chains.

We are very sorry for the inconvenience this has caused. Our standard policy is designed to protect both you and us against rapid price fluctuations in the market. In your case, canceling the order for you results in a loss to us due to the movement in the price of the metals, hence the policy about bullion orders not being cancelled.

However, in an effort to provide you with the best experience possible given the situation, we will authorize a one-time cancellation on this particular order. It will take a few days to process and issue you a refund.

Regards,

U.S. Gold Bureau Customer Service Team

Hello, I am having big trouble getting my order delivery which I was placed on 15th March 2020, the funds were taken from my bank account the next day ($1K+) (Order #*** and ***). It has been four weeks. When I placed the order, items were in stock according to the USGB website and according to the USGB webpage, I should get delivery within 14 days. I have attempted to contact them many times, through their representative, but they never told me when exactly they can deliver my order. I emailed them a few times but no response. USBG phones are always busy and do not go through, or through their chat window, which either leaves a message that someone will contact me, or leaves the status of me being in the queue and but no further response.

USGB Response • Apr 16, 2020

Hi ***,

We're very sorry for the delay in shipping your order to you, the delay is caused by the slowdown in the global supply chain related to coronavirus. The reason your two outstanding orders have not shipped is because you ordered 10 gram PAMP Suisse gold bars, which are produced by PAMP Suisse at their Switzerland refinery. That refinery is currently closed as it sits right on the southern border of Switzerland, which is the northern border of Italy. That area of the world is heavily affected by COVID-19, and it has caused a huge delay in their outbound shipments of gold bars.

We do have 10 gram Perth Mint bars produced by the Australians, and we can substitute those for the PAMP Suisse bars if you would like us to. The bars are the same weight / size of gold, they are just produced by the Australians, rather than the Swiss.

Would this be acceptable to you? If so, we can get your orders out to you right away and we will upgrade your shipment to overnight delivery.

Again, we're sorry for the delay caused by the supply chain issues related to COVID-19.

Thank you for your business,

U.S. Gold Bureau Customer Service

Customer Response • Apr 16, 2020

Revdex.com:

My original order contains two gold bars (PAMP, 10 gm X 2, purity 0.9999) plus silver coins (American eagle X 2). If seller want to change this order to two gold bars (Australian Perth Mint, 10 gm X 2, purity 0.9999) plus silver coins (American eagle X 2) with overnight delivery, I will accept this change.To Seller: please send items ASAP and also please send shipping tracking information. Thanks.

complaint ID

Regards

placed the order told them that I am leaving soon like to have the merchandise..now they tell me may be one to 2 weeks

USGB Response • Apr 16, 2020

We apologize for the delay in shipping your order. We have had a message posted on our website for weeks now letting our clients know that they should expect some delays due to the global supply chain disruptions related to COVID-19. We are working to get orders out as fast as possible as soon as materials arrive at our facility from mints around the globe.

Your order is shipping out today. Your tracking number is: ***

Thank you for your business,

The U.S. Gold Bureau Customer Service Team

Hi. I am having little success in finding out what happened to my order. It was placed on the 13th of February 2020, the funds were taken from my bank account on the 17th ($13K+) and I can find no status. It's been two weeks. which is what I am told is their processing time,and they have taken the funds from my bank account (>$13,000). I have attempted to contact them many times, through their representative, who just brushes me off, and through phone which is a fast busy and does not go through, or through their chat window, which either leaves a message that someone will contact me, or leaves a status of me being #1 in the queque and a wait time of 3 minutes, when I have waited for half an hour.,This involves a reasonably substantial amount of money. I can get my money back from the bank, in all probability, but would like my merchandise - at least come communication regarding the status (their website is not working in that regard, either). I have dealt with these people before and never had a major issue. if they cannot keep up at least they can give me status.

USGB Response • Mar 27, 2020

Dr. ***,

We received your inquiry through the Revdex.com about the order you placed on March 13, 2020, about 2 weeks ago. We are very sorry that your order has not yet shipped to you. Like many companies across the United States we are dealing with somewhat limited staff members due to the coronavirus outbreak. This is coupled with the fact that the precious metals industry has been hit with record demand as millions of Americans rush to buy precious metals to shore up their financial portfolios. We are very sorry for the delay in shipping your order, but we are open for business and shipping orders as fast as possible.

We have submitted a ticket of high importance to our vault operations team to ensure that your order is addressed on Monday, March 30th. We have requested that our vault operations work to reallocate inventory to get your order moved up in line and shipped early next week.

Your order is valid and we are working to fulfill it as fast as possible.

Again, we are very sorry for the delay caused by unprecedented demand coupled with lower staffing due to coronavirus.

Thank you,

The U.S. Gold Bureau Customer Service Team

Customer Response • Apr 03, 2020

Complaint: ***

I am rejecting this response because:This is not a response. I was told that the order had been shipped but they have now shipped it directly to a Fed Ex facility several miles from my home, for pickup, instead of shipping it to my home. Fed Ex refuses to deliver it without directions frm USGB and we are not allowed to drive for non-emergent purposes, due to the virus. I have attempted to contact the company with no response. All I ask is to receive what I paid for. I need communication and his company is engaging in deceptive practices. The proffered 'resolution' is not a resolution and is therefore rejected. I need them to contact FedEx and have them deliver the package to my house.Thank You.

Regards

USGB Response • Apr 03, 2020

Dr. ***,

Thank you for your message. We are sorry that you were not satisfied with the delivery of your shipment. Your order did ship out per our last communication, it shipped to the FedEx hub location closest to your home based on instructions we had in your account from when you placed the order. Our Security Director is going to call you this afternoon to find out how we can best get the package to you. There are a couple of options, which he will discuss with you when he calls.

We apologize for your troubles related to this order.

Thank you,

The U.S. Gold Bureau Customer Service Team

Customer Response • Apr 06, 2020

Complaint: ***

I am rejecting this response because:I need the materials to be delivered o my home, s agreed. We are under state mandate to restrict travel as this fed ex facility is a 20 minute drive from my house. I have NO idea why the company would send my package to some facility to be picked up when it should have been delivered to me. This facility is nowhere near close to my home and this was not the agreement. They placed a restriction on the package so that Fedex will not deliver it to my home w/o instructions from the usgb. The usgb is not responding or directing them to DELIVER MY PAID PACKAGE to me. I have medical concerns, I have no time left and these people simply refuse to fulfill their end of the contract. I have no choice but to turn to the bank to rescind the funds, taken almost a month ago, for non-receipt.

Regards

Customer Response • Apr 06, 2020

Complaint: ***

I am rejecting this response because:

I need the materials to be delivered o my home, s agreed. We are under state mandate to restrict travel as this fed ex facility is a 20 minute drive from my house. I have NO idea why the company would send my package to some facility to be picked up when it should have been delivered to me. This facility is nowhere near close to my home and this was not the agreement. They placed a restriction on the package so that Fedex will not deliver it to my home w/o instructions from the usgb. The usgb is not responding or directing them to DELIVER MY PAID PACKAGE to me. I have medical concerns, I have no time left and these people simply refuse to fulfill their end of the contract. I have no choice but to turn to the bank to rescind the funds, taken almost a month ago, for non-receipt.

Regards

Customer Response • Apr 07, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

I have been buying coins with no problem, I paid for coins twice and have not received them nor goten and answers from them about my order I paid $ 437.00 dollars for the last 2 orders

USGB Response • Feb 21, 2020

We sincerely apologize that we did not meet your expectations for shipping and delivery. We moved our entire corporate offices and shipping operations over the past two weeks, so we admittedly got a little behind on shipping orders. During the process of moving we endeavored to be absolutely certain that we were able to maintain a secure supply chain and shipping operation, which was slowed a bit as a result of the inevitable things that come up when you move a large company. We're very sorry about that.

We looked into your orders and found that your order from Feb. 10, 2020, shipped yesterday. The USPS tracking number is: ***

You have one other order that is outstanding, it is listed as "Pending Fulfillment" in our system - which means it is in the final stages of being packed and shipped to you. I believe this order will be sent out today, you should receive tracking information later today.

Again, we're very sorry we didn't meet your exceptions regarding shipping times due to our office move.

Thank you for your business~

The U.S. Gold Bureau Team

Customer Response • Feb 24, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

I have dealt with the U.S. Gold Bureau for over five years and have received everything I ordered and have dealt with Mike as my agent. His knowledge of the business is superb and he has never failed me in getting the most accurate information I needed when buying. When selling, his counterpart (Audrey) has gone out of her way to make sure I got top price and the best service possible. These two folks have made my life so much easier. Thanks

USGB Response • Sep 05, 2019

Thank you Mr. for your review regarding your experience with our company. We strive to provide the best advice and experience we possibly can to our great customers. Thank you for your business.

I Have dealt with Us Gold Bureau for over three years. I have found all three of the reps do be exceptional. Morgan has gone out of his way to help me.I have worked with him for about two years I cannot thank him enough for his patience .He has never acted as a salesman but a good advisor . I have dealt with other companies who have charged me twice as much as gold bureau has so I deal with them exclusively now. Thank you Us gold Bureau.

USGB Response • Aug 28, 2019

Thank you for your kind review of our business. We look forward to continuing to serve you.

I've been working with a gentleman "Dustin ***r" He is amazing. I wouldn't purchase from anyone else. Dustin is extremely knowledgeable. I trust him to choose my products, I approve. He is Amazing!!!!??

I placed an order for seven 1oz. silver bars on May 10, 2019; order number: ***, for a total of $114'66. The items were to be delivered to me on May 18, 2019, however, I never received the items. I promptly made the U.S Gold Bureau aware of this via email. I received a response on May 20, 2019, stating that for insurance purposes I would need to file a police report and send them a copy. I obtained that police report and faxed it to the U.S. Gold Bureau via ***-***-*** and received an email from them on June 6, 2019 stating that they were in receipt of that police report. I, however, despite having made inquiries and having done that which was required of me still have not received my refund. I am respectfully asking the Revdex.com kindly intervene on my behalf. I should not have to pay for Insured items that I never received. Thank you very much for your help.

USGB Response • Jul 10, 2019

We apologize that there was an issue with your order, and I have personally inquired to our Director of Security to investigate the status of your lost package. I agree that it should have been resolved by now.

We'll work to get to the bottom of this right away, and then get back to you with an update in 24 hours.

Thanks,

U.S. Gold Bureau Customer Service

MORGAN is verbally abusive, disrespectful, and is just down right nasty attitude. I was left feeling worthless. If you want to purchase gold and or silver keep looking! It is not worth the low quality service you will receive from MORGAN. He is just ruthless, no sense of what customer service is all about. Be very careful!

Stay away from MOODY MORGAN! He is aggressive, verbally abusive, and mean spirited. He will do everything in his power to make you feel worthless. I promise you will feel the pressure emanating through the phone from the nightmare called MORGAN. I only spoke with MORGAN once and that was more than enough to scar me for life! I was one of the fortunate ones to have the honor of speaking with Mr. Martin *** who delivers superior quality service, he is so intelligent, and knowledgeable with precious metals. Martin *** made my shopping experience so pleasant and pressure free, which is extremely important to me, the last thing anyone wants is to feel pressured and into anything. When you call pray to you don’t have to speak with dreadful, forceful MORGAN. You can always ask to speak to someone else with an IQ higher than a rock. I would hate for anyone to have an ugly experience just because MOODY MORGAN is working that day.

USGB Response • Jun 12, 2019

Thank you for your comments and review of your experience with our business. And, thank you for your kind words about your experience with Mr. - we are glad you had a great interaction with him. In regards to your conversation with Morgan, we apologize that it was not as pleasant as you would have liked. We will be reviewing the recorded telephone calls and conducting re-training with him.
It's always our intention for all our customers to have a great interaction with our staff, regardless of whether or not they do business with our company. Thank you again for your honest feedback.

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Address: 203 Heritage Grove Rd, Leander, Texas, United States, 78641-4590

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