USGB

I am very very pleased with the service and work and help with everyone at US Gold Bureau. Especially Jose *** and Amy. I received help from Amy and Jose *** explained things to me in detail to help me understand what I was investing and in whom I was investing my money. Thank y’all again for everything y’all did for me and will do for me in the near future.

I have had the pleasure to work with Joe *** now for several years. During this entire time the professional service that Joe has provided me has been outstanding. The products that I have purchased from the U.S. Gold Bureau are always of an exceptional quality as advertised and delivered on time as promised. My experiences with Joe have always been informative and I trust him with suggestions on purchasing precious metal and coins.
I would not hesitate to recommend Joe *** for his expertise when purchasing precious metals/coins from the U.S. Gold Bureau.
I look forward to continuing my relationship with Joe as I work on expanding my portfolio this year and future years!

November 21, 2018 I and my husband spoke with Account Executive, Matthew M regarding information on purchasing precious metals, which my husband and I are newbies on. Bob and I found Matthew to be, not only a very, very nice and personable young man, but extremely knowledgeable in precious metals. He explained the purchasing and diversifying of the different metals and what would be the best purchase to meet our needs. I had explained to Matthew, that on November 21, 2017 my father (the last parent) had past away. I and my sister inherited money, but I was not happy where I was putting my parents money, one of which was an annuity and the other in stocks. I had lost money in the market and was afraid my husband and I would lose all of that money if we didn't do something soon. My husband contacted someone who in turn, had Matthew contact us.
My husband and I feel very secure and at ease since we have Matthew overseeing our investment. We believe GOD put him in our lives for a reason and I'm sure my parents would be proud!!!
Sorry my message was so long, but Matthew has been a blessing to us. If we could we would rate him a "ten star".
God Bless You Matthew

They promise 2 weeks to get the items that were purchased and when that date arrives they stumble over how long it will take. They got their money the day after the order was placed.

On November 24th I ordered gold coins form the United States Gold Bureau and paid for them with my American Express gold card. I then started receiving a series of telephone calls saying my name was incorrect and that they could not process my order. I then received a call asking for my social security number, which I declined and then they asked me to go to a bank and wire the funds [$716.55] to them, which I also declined. I called American Express to, learn that they had already processed my order and had received payment. When I called US Gold they said they would refund my money in several days....this after telling me that they could not process it. There is not much about this company to be trusted, and I have concerns about getting my money back.

09/24/2018 , I called usgb about a offer I seen on the wayne *** root show on newsmax channel (349) .The young man Morgan told me there is no offer like that. The offer was 99 morgan silver dollars for $99. plus a free box to store your coins,would hole up to 500 coins.
Morgan throw 3 other offer at me told him not interested in anything else and hungup.
Later that day he called me back and left a message asking me to call him which I did he start with the same 3 offer said thank but no thanks. Sent a message to wayne a root he said he forword my email to the ceo of usgb. So the next night show wayne *** root show he read the same offer 99 coins for $99.00. So last night he read a offer of 99 coins but never said a price, but just call usgb for details. I'm glad I never did get the coins. Wayne Allyne R and usgb are one step above a Carnival ***.

I purchased 2 gold coins from this business. They told me it would be 14 days until I received my coins. Had I read the fine print I never would have done business with them however I spoke to a young man by the name of Brian he assured me my coins would be shipped on the August 27th. I called customer service they gave me a song and dance about how busy they are. This is the worst company in the coin business. Is the Attorney General aware of how this company does business. Your website is loaded with complaints about this company. All I WANT IS MY COINS ASAP....

A few months ago I contacted USGB to enquire about the possibility of investing in gold. After speaking to a person who answered my questions, I told them that I was just gathering information at that time and warned them that I would NOT tolerate unsolicited sales calls. I told them that if I wished to proceed I would be in touch with them. They said they would honor my request. About a month later the sales calls started. After repeated attempts to get them to stop calling, they finally did so. They started again today. I received a call from a gentleman (I believe his name was Ben) asking about my desire to purchase gold. I hung up on him. He called back a few minutes later. I hung up again. A few minutes later, he called a third time. I waned him NOT to call me again. A few minutes later, he called a forth time. In addition to this complaint I will be contacting the Attorney General's office, not to mention my personal attorney. I will do whatever it takes to stop these harassing phone calls.

I PURCHASED A GOLD AMERICAN EAGLE SET IN 2015, I JUST PUT THEM IN MY SAFE AND LEFT THEM UNTIL A WEEK AGO. I DECIDED TO CHECK ON SELLING THEM BACK TO USGB, THEY GAVE ME A QUOTE OF $ 3,310.00 I WAS SHOCKED BECAUSE I PAID $ 5,895.00, NOW I LOOKED AT THEIR WEB SIGHT AND THEY HAVE THE SET FOR SALE AT $ 7210.00, THEY ARE ED MOY CERTIFIED. THROUGH FUTHER CHECKING I FOUND IN THEIR WEB SIGHT UNDER GOLD AMERICAN EAGLE SETS A STATEMENT SAYING ALL GOLDEN EAGLE SETS COME WITH ED MOY CERTIFICATION, MINE DID NOT BUT I WAS CHARGED THE EXUBERANT PRICE FOR THAT ,THE SET LISTED ON MY INVOICE *** CHARGED $ 5,895.00, THE COINS I RECEIVED ARE NOT ED MOY CERTIFIED !!!!!!!!!!!!!

I sold 19 oz of gold coins to US Gold Bureau with a quoted price of $23,951.46 on June 27, 2018. I have delivered my coins to US Gold Bureau on June 28, 2018 and US Gold Bureau acknowledged receipt of my gold coins on June 28, 2018. I have requested payment to be issued to my bank account via ACH.

I have been waiting for my payment for the last 2 weeks. I have called US Gold Bureau's customer service numbers multiple times and they refused to give me an update on my order status. I have also emailed ***@***.com but they do not respond. Now they are not picking up my calls and they have not called me back. I am still short $23,951.46 or 19 oz of gold that I sent them on June 27, 2018.

U.S. Gold Bureau Consultant *** told me about gold. I decided to buy the one ounce gold bullions . I wired $10300.00 to US Gold Bureau
and I planned to sent more, but couldn't decide to. *** knew I wanted gold bullions, but decided to talk me into gold coin sets. I called back the next day and told him I didn't want gold sets - I wanted gold bullions. He said the gold coins sets would appreciate faster. I said, " I don't care I want gold bullions." Well the gold coins were sent anyway to me. I didn't know what to do, finally a few days later, I called *** and told him I wanted to send the gold coins back for the gold bullions. He objected and said I would only get 82% of the value for the returned gold coins and I had to hold them for five years. I said, Oh no, when you were trying to tell me how great they were you never mension any of those rules. I sent the gold coins back to U. S. Gold Bureau. ***'s supervisor told me to sent them back for a full credit on the gold bullions. I returned them on 4-20-2018. The Post Office delivered them on 4-24-2018. I keep calling and leaving messages, but Brain nor supervisor will answer the telephone or call me back. I want them to acknowledge receipt of gold coins and send me the 10 gold bullions I requested. I will pay the different in price.

In May of 2017, I sold gold coins to USGB, LLC and I was told by *** that the coins I sent were not worth what I had paid for them which was about $90,000. The value that I was quoted was the worth being $29,000. I was sent coins and diamonds in payment for what USGB bought. The diamonds that were sent to me was a Fancy Intense Pink diamond (0.19 carat) for $8,190.00 and a Very Light Pink diamond (0.44 carat) for $5,022.00. I told *** shortly after receiving the diamonds that I was not interested in diamonds as part of my portfolio and he said that the company would probably give me about $8,000. I thought that I could maybe get more for the diamonds elsewhere although I realize that the price is subject to current market value. I did not pursue the issue to the time.
In April of this year I again asked *** about selling the diamonds to USGB and asked if they would still be willing to pay the $8,000. He told me he would need to check with his managers and would let me know. In the meantime, I checked with an organization to see what the diamonds would be worth. I was quoted $568.00 for both diamonds. I took that information back to *** and he had no idea of the value of the diamonds and again I asked if the diamonds would be bought back buy USGB for $8,000. He again stated that he would need to check with his managers. I stated that it appeared that USGB had misrepresented what the diamonds were actually worth and I had been cheated. *** stated that the worth was based on the market and the company who had evaluated the price was misleading me because they were just trying to make money. My reply was, "Well you are doing the same thing". He had no reply to my comment. He went on to say that he worked on commission and didn't want to lose my business so he would do everything to make it right.
I checked with another jeweler about the value of the diamonds and he stated that they likely were not worth very much. He went on to say that they were too small to be mounted as they were. When I next spoke with ***, I relayed this information.
Again, I called back last week and *** told me that there requests for quotes on the diamonds had been sent out to other organizations to see what the true value was at this time. He said again that he would let me know as soon as he knew anything. I called back again on Tuesday and left a message for *** to say that the USGB was stalling and had no intention of doing anything about the diamonds and that I would take whatever action I could to at least expose their business practices. Thus, I am submitting this complaint.

I have been dealing with Joseph *** of the U.S. Gold Bureau for a year. I was a rookie when I started and mr *** has been the most professional represenattive I have dealt with. I also have dealt with4 other companies and 3 of those 4 I no longer will deal with. Being a rookie, Joseph was always very concerned about the important and best ways for me to invest in precious metals that would best fit my finacial needs. The US Gold Bureau and Joseph *** is the team I have sullected to handle all my precious metal purchases in the future. On a scale of 1 - 5 I give this company and joseph *** a 5.
RDB, Sealy, Tx.

I was promised delivery of my gold shipment within two weeks. I ordered from these people on March 27 of this year, paid, and as of April 16 I am STILL waiting for some notification of delivery time. They promised to email me the shipment date with a tracking link for Fedex. Their customer service extention (number 5 on their phone menu) says the number is inoperative. I am worried I may have been ripped off of nearly all of my life savings, 18,795 dollars. The order number is ***.
On or about 4/12, I had an email from another salesperson from the same company, I think her name was ***. We talked on the computer chat line and then by phone. She was unaware of my order status, but looked it up and said it would be at my place by today (4/16/2018) but that way before that I would recieve an email with a tracking link on the day it shipped thru Fedex.

I am very happy to post a review of my experience in dealing with your company through the assistance of Tylor P, Account Executive. Mr. has been very informative and patient in helping me understand the fundamentals of purchasing gold and silver. I have purchased precious metals from other companies, but the services and attention to detail from Mr. have far exceeded my experiences with other companies. I appreciate the fact that he does not pressure you to make a purchase which you are not comfortable with. He goes all out to educate you and answer all questions you have. He has gained my trust and I would highly recommend his services.

I have been doing business with United States Gold Bureau for just over 2 years now and I am always impressed with their service and quality of their color diamonds and bullion products. My representative at USGB Joseph K (*** ) has always gone out of his way to help me with any of my questions and concerns. Really impressed with his knowledge especially with color argyle diamonds. I haven't had any issues with my orders and have received my diamond products in a timely fashion. I would recommend USGB LLC to my friends and family.

The most positive & educational talk with any persons within a company happened earlier tonight.
I spoke with Joe K with United States Gold Bureau. He navigated & showed me through the website easily.
Mr. Joe was polite and spoke with me thoroughly about the questions I had for him.
Great Experience

Excedid my expectations with education, price and delivery.
Tyler was very helpful in learning what could be the best
Investment for my retirement portfolio. I will be glad to recommend him as well as this company in the future to anyone who would listen

Am very pleased with their professional handling for me.

My name is Thomas F from South Florida. I have purchased a fairly large amount of gold coins and have always had a very positive experience. My Advisor, Tyler, is interested in my financial growth and regularly checks in to see if there have been any changes to my situation or my plans. As a former Senior Vice President of a national bank's brokerage program, I would hire an Advisor like Tyler in a heartbeat. My IRA Specialist, Ron, is also client-centric. Both of these men have made me a US Gold Bureau client for life. The company and their employees have earned my trust and my business.