Utica National Insurance Group

I filed a home owner’s claim (claim report # [redacted] I paid the claim out of my own pocket The insurance company (UTICA) increased my premium by 45% I switched my home owner’s insurance company I was informed that my premium would be affected because Utica reported on a CLUE report, that I filed a claim and that they payed $to me to settle the claim This information on the CLUE report will affect my premiums for years I repeatedly spoke with Beatrice C [redacted] (the person who handled my claim) and Michael L [redacted] 1- [redacted] (the supervisor) to get this information on the CLUE report straightened out I have been getting the run around for months

On 12/20/my car was involved in and accidentI made all the required phone calls in a very prompt mannerI ended up needing a rental car and it took for me to call my agent at [redacted] in Little Falls NY to get something to happen with the claim, the rental car and the check which was finally mailed out on 1/13/My car is still sitting in the shop to date due to the lack of professionalism from this insurance companyI am very upset that it has taken this long and still don’t have my car backI have spoken with a manager on numerous occasions and the claims agent that was assigned to me was absolutely useless in this whole processIt should not take more than weeks from accident to back on the roadThis has caused much unanticipated stress on meI am considering dropping this policy and writing with a much more professional company that can handle claims in a prompt manner

I was in an accident with a Utica insured driver 4/15/2018, Property Paving Inc, Claim # [redacted] To date, I have not been reimbursed for my vehicle repairs, although I have received a letter stating monies have been mailed On 6/after informing the injury claim specialist I was not going to close my injury claim until my property claim was settled, I encountered an argumentative employee Adam P***, who refuesed to transfer me to a supervisor and hung up on me I filed a complaint with the Fexas Department of Insurance 6/13/2018, but there has been no response from Utica Insurance on settling my claim The lack of response from Utica and clearly unprofessional behavior of Adam P [redacted] in refusing to forward my concerns to Utica Management is unacceptable Utica should be investigated for its practices that cant be considered lawful in any state and should be forced to have management return my call and resolve this matter as I will not deal with the rude and insulting be

ID#: [redacted] Dear [redacted] :P.OBox Utica, New York 13503-0530I hope this correspondence is finding you wellYour letter to Ms [redacted] on October 4th has been referred to me for a replyAs a result of the correspondence, I contacted Mr [redacted] by phone [redacted] and requested his property information so I could address and resolve his situationI followed up the telephone call with an email, which is attachedAs a result of my email, I received a response from Mr [redacted] stating that he has cancelled his insurance with Utica National and secured coverage elsewhereAlso, in his response he advised that he was withdrawing his complaint with the Revdex.comIf further information is needed, please advise.Regards,Kevin G [redacted] , CPCU

I was hit by a company truck insured through UticaThe damage to my car caused it to be immobileThe insurance company has not provided me with a rental car, although, the person driving was deemed to be at faultThe adjuster for the insurance company, Anthony C***, claims they have to do an investigation because the insured was using a personal policy plan for commercial useAlso, I was told by Anthony that the insured lives in Arizona, and the person who hit my car, [redacted] ***, is not on the policyAdditionally, he indicated that I may have a case in regards to "agent error" because it is possible the agent who sold the insured the policy knew that it was for commercial use not for personal useOver the past weeks, the insurance company has been uncooperative and have not provided any assistanceI am currently in school and I have not been able to get to classes or work because I have been without a vehicleI call Anthony C [redacted] several times to receive an update on the

This is the worst company ever!! The least helpful people working on staff including supervisor Dennis B [redacted] , would not even give up the name of his managerThey do not care about customer service what so everThey dont pay claimants appropriately...I feel bad for anyone who does not know how the system works because they will get over on you! Get a lawyer I am!!!

My husband and I have been with Utica National Insurance Group for our home, auto and umbrella insurance policy for approximately years; during which time we have experienced multiple and frequent billing issues (many of which required multiple phone calls to resolve)As of November 2017, we maintained only an auto policy; having canceled both the homeowners and umbrella in October after moving to a new houseAfter receiving our November 2017-November auto policy bill, we sent a check for $which was the “net premium if paid in full” amount versus the $total premium (see attached personal check)On April 13th, 2018, we unexpectedly received another bill which indicated our current policy balance was $When our agent (*** *** * *** *** Inc of Middletown) contacted Utica, they were unable to explain the bill and we were told to ignore their mistakeIn the meantime, our agent researched another insurance company which offered an auto po

Worst insurance company to dealNever answer and take their time responding to your voice mailsDon’t send workers comp checks on timeShouldn’t even be able to call themselves a business

We left Utica National days into our renewed policy periodA payment for $1,was made on February 6, I cancelled our policy on February 10, My refund was issued for $519, rather than $1,(pro rata)According to my policy docs, I would either be refunded "pro rata" - $for days of coverage - or "less than pro rata." No where, on any document, was a "short rate penalty" of $mentionedThis company is taking advantage of consumersThey do not have the documentation to back up their claim, nor did we sign any agreement to thisThey are refusing to refund us what we are due

I purchased home insurance from Utica National back at the beginning of AugustI was informed that they would do an inspection of my homeI didn't have a problem with thatThe inspector did call, and I returned his phone callBut, he wanted me to take a day off work (which I can't do)I suggested mornings or evenings after I got home from work, or even a weekendHe said that doesn't workHe then proceeded to say that he would change the inspection from an interior inspection to an exterior inspectionHe said he would come by and take pictures and look in the windowsFrom my video cameras at my home, he did follow through
I get a phone call today telling me that my insurance has been cancelled because I refuse to allow an inspectionSo, I called Utica National Customer ServiceI explain what happen, and suggest that maybe they can have a different inspector come The CS person then talks with a manager, and he said that I HAVE to use their only inspector, or face cance

I paid off my balance of my premium online when I got my taxes back in February when I went to renew my insurance online it said I had to pay $to get started I was confused because my monthly payments was only $I called and was transferred several times until I got to Linda she told me that they canceled my policy on 7/for non payment of $for an accident prevention course I was confused because I already paid off the balance so I asked how much she said I would have to sign a no loss clause and they would reinstate I had an interview when I got out I called back and asked Linda if she could email me the loss clause Paper she hung up on me without asking for my email address and called back minutes later and said I had claims and they will not renew my insurance I do all my finances online if my policy renewal date is today and I paid off my past premium how can I be held accountable for a mechanical breakdown

Had an accident recently and filed a claim against the other driver, who's insured by UticaIt's apparently their insured's fault as he was on the wrong lane and then hit my car from the sideHowever the Utica adjuster totally ignored the facts and my pictures that clearly shows the scene of the accident, and denied my claim without even sending a denial letter beforehandThe auto repair shop I sent my car to was also told initially by Utica that they'd pay for the repair, only to find out later it was deniedNow I'm left with $3.3k bill to pay as the car has been fixedThe worst part of the whole experience is the communication: the adjuster never answered the phone, and never provided any updates on the investigation and decisionSeems like they just want to avoid paying the claim without any reasonable and good faith consideration

Utica National Insurance Group is a disreputable companyI have payed my Homeowner's Insurance premium on time for years and when I had damage to my pool they denied the claimAn engineer documented three years of drought in my area (so there was no ground water or the possibility of natural flooding), that the pool sits on a hill, and identified the broken pipe which caused the damagedHowever, the company refused to pay the claim because of a clause in the contract (unbeknownst to me) that deems ANY water, even water from a broken pipe as ground water and not coveredThe company offered to pay us 2,for 60k damageDishonestDo not buy insurance from this company!

I am dealing with this company now and it is nothing less than heartless and despicable how they treat people My car was totaled in an accident by the repair shop where I dropped it off to be diagnosed!! I paid 13k cash for my fully loaded VHonda accord coupe, every penny I had as I was only Needless to say, I am sick over thisUtica offered me 7k based on "comps" which they failed to fully discloseMost comps for this car are over which I supplied them with but my comps were deemed unsuitableThere is not a single car similar to mine for 7k anywhere near me but they have no concern for that or me now over a week later The owner of the repair shop says this is the first claim his ever presented in yrs and still they cannot do the right thing

I am dealing with this company now and it is nothing less than heartless and despicable how they treat people My car was totaled in an accident by the repair shop where I dropped it off to be diagnosed!! I paid 13k cash for my fully loaded VHonda accord coupe, every penny I had as I was only Needless to say, I am sick over thisUtica offered me 7k based on "comps" which they failed to fully discloseMost comps for this car are over which I supplied them with but my comps were deemed unsuitableThere is not a single car similar to mine for 7k anywhere near me but they have no concern for that or me now over a week later The owner of the repair shop says this is the first claim his ever presented in yrs and still they cannot do the right thing

I had an old barn on my property which Utica National insured as an "other structure" in my policy They sent an agent out to inspect my property prior to issuing the policy who examined my home and property On 3/12/we had a snow storm which collapsed my barn from the weight of the snow I submitted my claim, which it took this "company" three months to send out an inspector (I just wanted Utica to come out and clean it up - easy breezy, right?) and was subsequently denied (within two weeks mind you) because in their illustrious words "it would have come down in time" Does that make sense? EVERYTHING comes down in time They also did not take pictures of the barn when their inspector came out instead they used a Google Earth shot from to say the barn was not in good condition To summarize, I retained an attorney who confirmed my feelings that Utica took my premium money, insured the barn as a structure on my property but did not do their DUE DILIGENCE - their agent messed up by not taking a picture of the barn when she first came to my home but yet Utica still insured a structure on my property Utica has been VERY uncooperative and their delightful director of property claims (when she's in the office and not taking a day off) has now made the decision not to communicate with either myself or my attorney unless it's in writing - I specifically asked the delightful lady what she was afraid of Anyway, I am suing the company and am dealing directly with the Insurance Commissioner of the State of CT - who, by the way, was way too familiar with this company - not good Pressure is on and I told the delightful director of property claims' Regional VP that I am not going away They will resolve this issue one way or the other without dragging it out hoping I will go away As soon as I find out how many lawsuits (of which there are MANY) have been filed against Utica and the claim payment ratio - I will come back here and update the people who have complaints against this very small company - seems they take your premium, pay their limited employees and hope for the best Not today Utica Today you have pushed me too far - attorney, check! Revdex.com, check! Insurance Commissioner, check! Private investigator, check! Good luck people and stay far, far, away from this very limited insurance company Keep an eye out because I am seriously considering contacting our local news station to do a piece on it and also I have a friend who conducts a podcast on an am station and she has offered me to come and discuss my situation with people to call in I'll keep you posted P.SI have to rate this with the star rating by the Revdex.com and I had to choose one star - I would have preferred no stars!

They are the worst...Please contact *** lawfirm to hopefully get a class action suit against them They have ruined my life and do not respond, they hide under other company names like *** there is no way they should be allowed to do business

Wellwhat should I saySTAY AWAY FROM THIS INSURANCE COMPANY!! Here's what happened to meI was parked at work doing my thing, working hardA co-worked calls me out in the parking lot to show me that my car( which I had place on the road the week before) had been crushed by a pretty large tree limbSo, I do the right thing, get a police report filed, contact management company which puts me in touch with the insurance ( enter Utica National) and get an estimate on repairThe Rep which I would identify with a first initial Srarely returned phone calls, only after repeated emails and VM's back and forth, leaves me hanging for almost weeks!! I had asked repeteadly to be put in touch with a supervisor but nadaThey said they were going to send out someone to look at vehiclethat never happenedthey said they were going to "investigate" and secure witnesses"It' s a damn tree limb that fell on the car, what more do you need to investigate right!! I sent in a notarized statement and they secured a recorded statement, sent in pictures from every which angle....still no answer....Now I decide to get a little nasty...Finally the calls are returned, but guess what?? their "investigation" surprise surprise concludes with a big fat "oooooopps , we are not liable for the damage"!!! It gets better......the tree had subsequently been removed, and now what would have been my "evidence" of the establishment failing to maintain the tree properly and the management being negligent in properly maintaining the tree, has been destroyed!! So a big fat " warning" goes out to everyone considering to do business with this company!!I would run if I were youNow I have to hire a lawyer, put in a complaint with Revdex.com and NYS attorney general.....thanks but no thanks!!!

I was hit by a company truck insured through UticaThe damage to my car caused it to be immobileThe insurance company has not provided me with a rental car, although, the person driving was deemed to be at faultThe adjuster for the insurance company, Anthony C***, claims they have to do an investigation because the insured was using a personal policy plan for commercial useAlso, I was told by Anthony that the insured lives in Arizona, and the person who hit my car, *** ***, is not on the policyAdditionally, he indicated that I may have a case in regards to "agent error" because it is possible the agent who sold the insured the policy knew that it was for commercial use not for personal useOver the past weeks, the insurance company has been uncooperative and have not provided any assistanceI am currently in school and I have not been able to get to classes or work because I have been without a vehicleI call Anthony C*** several times to receive an update on the

Worst insurance company l've ever had I insurance agent told me that premiere company sorry that a worst company very bad customer service pls stay way from this company