Utica National Insurance Group

Had an accident recently and filed a claim against the other driver, who's insured by UticaIt's apparently their insured's fault as he was on the wrong lane and then hit my car from the sideHowever the Utica adjuster totally ignored the facts and my pictures that clearly shows the scene of the accident, and denied my claim without even sending a denial letter beforehandThe auto repair shop I sent my car to was also told initially by Utica that they'd pay for the repair, only to find out later it was deniedNow I'm left with $3.3k bill to pay as the car has been fixedThe worst part of the whole experience is the communication: the adjuster never answered the phone, and never provided any updates on the investigation and decisionSeems like they just want to avoid paying the claim without any reasonable and good faith consideration

I got rear ended by their customer and they did not pay the shop the balance for the damage repair costsI has been months since the accident and the shop *** *** *** ** *** *** ) would not release to me my vehicle because Utica still has unpaid balance to themI am also being being billed for a "betterment cost" which I was not aware of or has not agreed of payingClaim #***
The name of the insurance company is UTICA National Insurance GroupTelephone #*** and My claim number is ***Contact is Jeanne L*** - *** ext *** Email ***
The shop is *** *** *** *** *** *** ** ***Tel ***contact is E***mo M*** or "***"

I was in an accident with a Utica insured driver 4/15/2018, Property Paving Inc, Claim #*** To date, I have not been reimbursed for my vehicle repairs, although I have received a letter stating monies have been mailed On 6/after informing the injury claim specialist I was not going to close my injury claim until my property claim was settled, I encountered an argumentative employee Adam P***, who refuesed to transfer me to a supervisor and hung up on me
I filed a complaint with the Fexas Department of Insurance 6/13/2018, but there has been no response from Utica Insurance on settling my claim The lack of response from Utica and clearly unprofessional behavior of Adam P*** in refusing to forward my concerns to Utica Management is unacceptable Utica should be investigated for its practices that cant be considered lawful in any state and should be forced to have management return my call and resolve this matter as I will not deal with the rude and insulting be

Attached please find our response to the complaint file *** from complainant, *** ***Please allow this to serve as our response to the above captioned claimUpon our notice of this loss, the handling adjuster immediately began an investigation into this matterA coverage issue was
identified as the driver of the complainant’s vehicle was not listed on the policy as an authorized driverAccordingly, a coverage investigation commencedIn order to complete our investigation, a statement was required from the complainantUnfortunately, our initial attempts to make contact were unsuccessfulOur investigation into coverage for this loss continuedOn July 6, 2015, the handling adjuster was able to make contact with the complainant and secured the statement necessary for us to move forward with our coverage investigationAfter obtaining some additional required information, the handling adjuster was able to complete their investigation into coverage for this loss on July 13, In regards to the damages on the complainant’s vehicle, we have confirmed that the vehicle was presented for inspection on July 11, We have been in contact with the repair facility and were advised that the repair estimate should be submitted shortlyUpon receipt, the handling adjuster will be in contact with the complainant to discuss settlement of his collision claimShould you require any additional information, please feel free to contact me directly at ###-###-####Sincerely, Matthew SClaim Manager Founders Insurance Company

I filed a home owner’s claim (claim report #*** I paid the claim out of my own pocket The insurance company (UTICA) increased my premium by 45% I switched my home owner’s insurance company I was informed that my premium would be affected because Utica reported on a CLUE report, that I filed a claim and that they payed $to me to settle the claim This information on the CLUE report will affect my premiums for years I repeatedly spoke with Beatrice C*** *** (the person who handled my claim) and Michael L*** *** 1-*** (the supervisor) to get this information on the CLUE report straightened out I have been getting the run around for months

On 12/20/my car was involved in and accidentI made all the required phone calls in a very prompt mannerI ended up needing a rental car and it took for me to call my agent at *** *** *** in Little Falls NY to get something to happen with the claim, the rental car and the check which was finally mailed out on 1/13/My car is still sitting in the shop to date due to the lack of professionalism from this insurance companyI am very upset that it has taken this long and still don’t have my car backI have spoken with a manager on numerous occasions and the claims agent that was assigned to me was absolutely useless in this whole processIt should not take more than weeks from accident to back on the roadThis has caused much unanticipated stress on meI am considering dropping this policy and writing with a much more professional company that can handle claims in a prompt manner

This is the worst company ever!! The least helpful people working on staff including supervisor Dennis B***, would not even give up the name of his managerThey do not care about customer service what so everThey dont pay claimants appropriately...I feel bad for anyone who does not know how the system works because they will get over on you! Get a lawyer I am!!!

I purchased home insurance from Utica National back at the beginning of AugustI was informed that they would do an inspection of my homeI didn't have a problem with thatThe inspector did call, and I returned his phone callBut, he wanted me to take a day off work (which I can't do)I suggested mornings or evenings after I got home from work, or even a weekendHe said that doesn't workHe then proceeded to say that he would change the inspection from an interior inspection to an exterior inspectionHe said he would come by and take pictures and look in the windowsFrom my video cameras at my home, he did follow through
I get a phone call today telling me that my insurance has been cancelled because I refuse to allow an inspectionSo, I called Utica National Customer ServiceI explain what happen, and suggest that maybe they can have a different inspector come The CS person then talks with a manager, and he said that I HAVE to use their only inspector, or face cance

I was hit by a company truck insured through UticaThe damage to my car caused it to be immobileThe insurance company has not provided me with a rental car, although, the person driving was deemed to be at faultThe adjuster for the insurance company, Anthony C***, claims they have to do an investigation because the insured was using a personal policy plan for commercial useAlso, I was told by Anthony that the insured lives in Arizona, and the person who hit my car, *** ***, is not on the policyAdditionally, he indicated that I may have a case in regards to "agent error" because it is possible the agent who sold the insured the policy knew that it was for commercial use not for personal useOver the past weeks, the insurance company has been uncooperative and have not provided any assistanceI am currently in school and I have not been able to get to classes or work because I have been without a vehicleI call Anthony C*** several times to receive an update on the

This is the worst company ever!! The least helpful people working on staff including supervisor Dennis B***, would not even give up the name of his managerThey do not care about customer service what so everThey dont pay claimants appropriately...I feel bad for anyone who does not know how the system works because they will get over on you! Get a lawyer I am!!!

Worst insurance company l've ever had I insurance agent told me that premiere company sorry that a worst company very bad customer service pls stay way from this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would have preferred to resolve the issue with Utica National, but since I was informed that my home insurance policy would be cancelled in a couple days, I had no other option except to find another insurance companyThis unreasonable amount of time does not allow either party to resolve problemsUtica National did respond quickly to my complaint, and was reasonable in trying to resolve the issueThe primary problem is with Utica National's Home Inspection Co, with headquarters in Western NY, who was very unreasonable and in my experience liedIt is my understanding that the Inspection company had weeks to inform Utica National of a problem, but failed to file the report in a timely manner or allow the home owner or the Utica National to rectify any issuesFurthermore, this Inspection Company has a reputation on intentionally failing inspections, and citing factious code violations, and fraudulent deceiving the insurance company in their reports to insurance companiesThis strategy enables the Inspection company to reinspect the same house over and over and over againThe Inspection Company is unduly enriched at the expense of the home owner and the insurance companyUtica National admitted that they have problems with their vendor (Inspection Co), and they are in the process of replacing them.In my opinion, the number of complaints and actions of the Home Inspection Co warrants a complaint to the NY State Atty General's Office.Regards,
*** ***

Attached please find the response to complaint file *** which has been sent to Utica National Insurance Group as filed by Ms*** *** ***RE: NY Revdex.com Complaint File *** dated 3/28/2017Dear Sir or Madam,I am writing in response to the consumer complaint dated 3/28/forwarded to
Utica National Insurance GroupIn the complaint, our former insured of Utica National InsOf Ohio under Businessowners Policy *** *** ***
*** ** expressed concern over the decision of our company to apply a short rate penalty for the cancellation of her BOP policy ***The Effective date of the policy was 2/6/2017, and the requested cancel Effective date requested was 2/10/2017.The short-rate cancellation penalty is permitted by the form the insured signed, the terms of the policy and the Company's filed ratesThe Cancellation Request signed by the insured requests a "short-rate" cancellationA copy of the Cancellation Request is attachedAdditionally, the Business owners form, BP under Section III- Common Policy Conditions (Applicable to Section I- Property and Section II- Liability) ACancellation, Advises that: If this policy is cancelled, we will send the first named insured any premium refund dueIf we cancel, the refund will be pro rataIf the first Named Insured cancels, the refund may be less than pro rataThe Cancellation will be effective even if we have not made or offered a refund.A short-rate cancellation includes a penalty that makes the refund less than pro rata and compensates the insurance company for the work done to underwrite the policy.New York Insurance Law Section expressly permits this practice, if the applicable rate is filed with the Department of Financial ServicesThe short-rate penalty is filed with the Department of Financial ServicesIn fact, we are required to follow our scheduled rates and the short-rate penalty is a part ofthe filed rates. In short, the insured signed a form that requests a short-rate cancellation, the policy says that the refund may be less than pro rata and the short rate is a filed rate with the Department of Financial Services.I hope this is helpfulPlease feel free to contact me if you require any additional information.SincerelyMichael *K***Commercial Lines Underwriting SupervisorUtica National Insurance Groupwww.uticanational.com

NEGATIVE
STAY AWAY - This has to be one of the worst company that we been dealing withThis company will change you premium without you knowing itThey increase our premium few months after we made a full payment for a year without any explanationOne star is way to much for this businessAfter we called the customer service they didnt even had any reason for the premium increaseThey try to robbed mePLEASE STAY AWAY

I filed a home owner’s claim (claim report #*** I paid the claim out of my own pocket The insurance company (UTICA) increased my premium by 45% I switched my home owner’s insurance company I was informed that my premium would be affected because Utica reported on a CLUE report, that I filed a claim and that they payed $to me to settle the claim This information on the CLUE report will affect my premiums for years I repeatedly spoke with Beatrice C*** *** (the person who handled my claim) and Michael L*** *** 1-*** (the supervisor) to get this information on the CLUE report straightened out I have been getting the run around for months

I got rear ended by their customer and they did not pay the shop the balance for the damage repair costsI has been months since the accident and the shop *** *** *** ** *** *** ) would not release to me my vehicle because Utica still has unpaid balance to themI am also being being billed for a "betterment cost" which I was not aware of or has not agreed of payingClaim #***
The name of the insurance company is UTICA National Insurance GroupTelephone #*** and My claim number is ***Contact is Jeanne L*** - *** ext *** Email ***
The shop is *** *** *** *** *** *** ** ***Tel ***contact is E***mo M*** or "***"

I have called this company and cancel my policy over the phone more then three times and they still sending me a bill I have a credit of dollar that I never use that I want back .policy number ***

Awful experience! They don’t respond after initial contactI had to send messages via their *** page to get a responseMy claims rep was nice, but blamed me that she had to call me twice in under hours because I hadn’t called back (had surgery)It took over a week to get an adjuster to my house, after I had sent the *** messageThe adjuster didn’t even go up into the attic where the problem originatedThen I had to send another *** message that I hadn’t heard anything about the paymentSending messages helped, but that’s just awful customer serviceI also sent pictures of something they missed under the instruction of their repNO RESPONSEI’m tiredI’m in search of a new insurance company nowThey are totally not worth the stress and I am disgusted with their service

I am going through Utica for a motor vehicle accident claimTheir client hit my car while it was sitting still at a red light, and the driver had an expired licenseThey estimated damage and agreed to pay the body shop for itThe body shop completed repairs, but now Utica is not responding and refuses to pay the claimThey will not even call back or answer emailsMy car is finished, but needs to be put in storage, because they will not comply

Awful experience! They don’t respond after initial contactI had to send messages via their *** page to get a responseMy claims rep was nice, but blamed me that she had to call me twice in under hours because I hadn’t called back (had surgery)It took over a week to get an adjuster to my house, after I had sent the *** messageThe adjuster didn’t even go up into the attic where the problem originatedThen I had to send another *** message that I hadn’t heard anything about the paymentSending messages helped, but that’s just awful customer serviceI also sent pictures of something they missed under the instruction of their repNO RESPONSEI’m tiredI’m in search of a new insurance company nowThey are totally not worth the stress and I am disgusted with their service