Vacation Rental Pros Property Management LLC

The property that Mr*** rented had a large combination gas stove in the kitchen. There is a large center stove and a smaller side stove.The center stove malfunctioned and could not be used, however, the side stove was fully functional but smaller. The *** is going to
repair/replace the stove but this couldn't be done a day before the Thanksgiving holiday. We certainly understand Mr***'s concerns for a larger stove for cooking and we will follow up on the credit $

Mrs***,Thank you for taking the time to writeWe count on guests like you to give us feedback so that we may continually improveI apologize for this unfortunate occurrenceAs we are ultimately at the behest of the ***s whose properties we manage, occasionally their wishes negatively
impact our valued guests like youThe *** rejected this reservation as they do not wish to rent their property in increments of under one weekI apologize that this information was obscured when we spoke with youCertainly we agree to refund your paymentOn 1/5/we emailed you the refund paperwork to ***It is being resent to you now, so please be on the lookout for that duplicate emailOnce you return that paperwork to us, we will credit $1,to the card we have on file post haste. Thank you, and again I apologize.Sincerely,***VRP

Complaint: ***
I am rejecting this response because:I have still not yet received a refund of the charges I have forwarded all documentation to *** for the refund, yet no refund to date
Regards,
*** ***

Ms***,Thank you for your noteWe depend on guests like you to give us your candid feedback so we can continually improveI apologize that there was an error on our end for your special circumstanceI did speak with *** ***, who was the last person from VRP that you spoke with on Friday
afternoon*** did make a note that we gave you a discount of 15% for your trouble and at the time you requested no additional assistanceAt this late date, we can cancel your reservation and make a complete refund for youOr, barring that, final payment would still be due on Wednesday, Dec So, if we issued a refund today, the funds would be returned to your account in 48-hours, depending upon your financial institutionThen, we would still need to debit your account on Wednesday for the amount that we refund today (which won't clear your account till Wednesday or Thursday.)We thank you again for your patronage, and we look forward to a swift resolution to this matter. Sincerely,***VRP

The coupon code is FL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. We can accept your apology for any miscommunication, which there was BEFORE your company's conversation with the ***For the record, your company should never have advised us to speak to the neighborsWe hope this complaint results in a policy change on your part in matters such as theseWe will never rent from you again or advise anyone else to do so.
Regards,
*** ***

We have communicated with the guest and check has been issued

Ms***, Thank you for your noteWe count on guests like you to give us your candid feedback, so we can continually improveI apologize for the confusion you experienced today, pertinent to the payments for your upcoming stayIn speaking with her ***, I confirmed that *** in our
accounting department communicated with you and has resolved this matter to your satisfactionAgain, I apologize that this happenedWe do look forward to "wow"-ing you when you check in for your visit next month in *** ***.Happy vacationing, and we'll see you at the beach!Sincerely,***Vacation Rental Pros

***, I am sorry for the troubles that you have had with regard to the delayed claim process with *** ***. Your claim, however, has been approved by *** ***. I hope this solves everything. And again, I am sorry that *** *** had taken so long and denied
the claim originally. *** ***Vacation Rental Pros

Guest made the reservation on 2/21/so Cancellation request was on 3/2/to *** *** *** and our phone log clearly show.Cancellation request was more than hours, but we processed for refund.As requested by *** *** on 3/2/2016, *** *** *** Informed the guest that her
cancellation was made and refunded by VRP and it usually takes to business days for *** to credit her account after we refund her $at the time the cancellation was made , she provided the guest with the merchant transaction receipt. Number***Stay TypeRegular StayUnit***Primary Guest*** ***Arrival06/11/2016Departure06/18/2016Nights7OccupancyVacantCharges$0.00Balance...⇄ StatusRevenue ProcessingNone2/21/12:27:PM***Front Deskcharged $deposit, send customer receipt, send owner confirmation 2/22/1:06:PM***AccountingCounter sign *** 2/23/2:06:PM***Front Deskcustomer called to cancel 3/2/2:10:PM***Front Desksent email to cancellations to have refunded 3/2/4:44:PM***Accountingguest cancelled within hoursRefunded $300 3/2/6:50:PM***Front Desksent guest transaction receipt 02/21/2016Credit Card Payment*** ***($300.00)($300.00) 1002 Receipt 03/02/2016Credit Card Refund*** ***$300.00$0.00 1002 Receipt/

Complaint: ***
I am rejecting this response because:Ms ***: I appreciate all of the help that the Revdex.com has given me in this matter Vacation Rental Pro's offered me $coupon to make up for the problem and I will settle if you can get me the information I guess it is all we can ask for.Thank you,*** ***

I am sorry to hear the guest situation and we encourage to have guest to get trip insurance.We will refund the guest cleaning fee and damage waiver fee

Complaint: ***
I am rejecting this response because: on Friday you said my review was to be posted on your site Saturday Today is Tuesday and my review is still not posted Once again, poor follow through I see you have removed the sentence about the baby gate in the listing as requested Do you now see how it was falsely advertised? Again, no one from customer service has called me or offered any compensation for the house not being as stated in the listing and causing extra stress to my familyAnd as mentioned there was a house that was less money we would have booked had we known or found another house without a pool since you knew since MayWe paid over budget for this house because of the gate Thank you Revdex.com for your help or I feel I would have never received a response from the company otherwise
Regards,
*** ***

Mr& Mrs***, Attached please find both receipts for the full refund that I personally processed today regarding your reservation with Vacation Rental Pros I sincerely apologize for the delay in processing you refund If you should have any further questions or
concerns, please do not hesitate to contact me directly at *** * *** Thank you. Sincerely, *** *** *** ***

I believe our accounting staff communicated with the guest and proceed $refund

Complaint: ***
I am rejecting this response because:I have been working on this everyday for a month, and have not received payment, so until I actually receive the payment I am not going to accept any response from you.Regards,
*** ***

Mr***: I understand that you rented one of our units on the salt water canal located in *** *** ** for daysUpon arrival, you noticed that the master bedroom closet was locked and there were no dressers for you to place your clothes into your belongings had to be place in the foyer
closet next to the master bedroomYou then said that the master bath tub faucet falls off when the hot water is turned onThe pocket door that is in the bath was impossible to open and closeIn the front bedroom, the lower bunk-bed has a box spring not a mattressThe temperature in the front bedroom stayed at degreesYou were unable to use the dryer in laundry roomThe Microwave board is shot only can run microwave for one minute at a timeFamily room had no light most blubs in home burnt out, couches were filthy, vent had hanging cobwebs covered with dirtNo locking windows in the secondary bath and the rear doors of the unit doesn’t lock at allThe dock was a disaster, dirty, sunken jet-skin next to the dockThe pool was dirty and heater was disconnectedI sincerely apologize for any inconvenience these issues may have caused youAs per VRP’s contract, we inform our guest that managers have hours from the time of notification to cure any problems reportedAfter further review, VRP would like to offer you a refund for a night stay. If this is acceptable, please call me and I will start the process. *** ***Vacation Rental Pros
*** ***

Please see the attached documentation The fax confirmation clearly shows that passes were successfully faxed to the *** *** office at 5:Pm. Long before the guest claimed they arrived

Ms***,Thank you for your patience regarding this matterWe have applied your full refund to the credit card on file as of 2/7/It should appear in your account within hours, but sometimes this can take several business days, depending upon your financial institution. Again, thank you for your patience and I trust that once the funds appear in your account, we may consider this action resolved.Sincerely,***VRP

Mr***, On behalf of VRP, I would like to apologize for the inconveniences that you experienced during your stay We take your feedback very seriously and are constantly working to improve I have attached a copy of the refund receipt in the amount of $as well as the
executed Refund Agreement If you have any further questions or concerns, please do not hesitate to contact me directly Thank you. Sincerely, *** *** ***