Valley Air Conditioning & Repair, Inc.

Jeff has been helping us with several unwelcome wildlife guests in our house - raccoons, bird nests in cedar siding, and flying squirrels in the attic Jeff is very professional, friendly, hard-working, and thoroughCritter Control and Dayton are very fortunate to have him

We have used Critter Control times to remove bees from our yardToday they returned to remove bees that started to make a nest in the sideing in our houseCritter Control has been prompt each time we needed them, about years apart, and have removed the bees each time with little fussTechnician Andrew R*** arrived today and made quick work of the problemHe sealed up all available holes to prevent any further access to the house, was very pleasant to talk to and will check later on in the week to see that the bees have not returnedWe will continue to call upon Critter Control if needed again

Tim Bjust left my home from this company - he was terrific His customer service skills were great - AND he got done exactly what I needed, no more no less

Chuck is a very knowledgeable and helpful technicianHe helps us to catch a mother raccoon and her babies He is also very efficient to install the protection on our roof fans to prevent future entrance of any wild animals

I was hearing noises in my wall I called Critter Control because they had helped me with a raccoon problem years ago Jeff can out, found how the now mice were getting in, and suggested how to get rid of them, and keep them from coming in again I am looking forward to not hearing the mice in my wall anymore

Pam was very polite and professional She took the time to explain the services provided and I felt very comfortable speaking with her Excellent Service!

Jeff Tcame out, explained what he would be doing and how the process would go regarding getting the raccoons out of my garage He also explained the time-line for the process and answered all questions Within hours the raccoons were gone; what a relief Jeff was professional, courteous and a good representative of the company

I was very pleased with the service that Critter Control provided to remove problem They explained the process and was very patient with any questions and concerns I hadI would recommend this company to anyone who needs pest control solutions and removal

The field people were very professional and helpful

John was on time, polite and very informative about the bats that had been on our front porchHe gave us peace of mind by confirming that we did not have an infestation inside and offered suggestions for discouraging the bats from occupying our porchThere was no hard-sell for additional services although he did explain what other steps could be made if our condo association wanted to pursue them

Best service for removal of critters Everyone is VERY helpful and knowledgeable and have been great to work withThank you!

friendly, on time, very knowledgeable, we have not made a decision yet but find critter control to be #on our list

I definitely had raccoons in my atticTraps were set and were caughtMy attic suffered months of infestation and needed a thorough cleaningCritter Control offers this service which includes replacement of vents, removal of soiled insulation, disinfecting spray, and new insulationYes, it is a costly services, but with how severe the mess it was worth itThe work was scheduled for two days, but they finished in oneThey worked from 7:am to 3:pmIt sounded like they were working efficiently the whole timePam Rin the office and Jeff Tin the field were both professional and considerate

Spencer was very thorough in doing his jobHe found the location very quickly where a raccoon had damaged the second story of my house and entered into my attic He set up a trap and had the raccoon in custody the next morning He continued to check the trap everyday for the next week making sure there were no moreHe also repaired the damage

I was very pleased with the work that Tim of Critter Control did at my home He was very quick to assess the situation of a bird in one of my vents, got the bird and a nest out, and put a new cover over the vent to prevent another incident He cleaned up everything nicely, leaving the area just as he found it (actually better !) Thanks Tim

Called office, representative out the next day Came every work day for two weeks, trapped and removed two skunks Left notice of actions each day even if we were not there to confirm that he had been at our home Pleasant, personable, offered comments and advice

Initial Business Response /* (1000, 5, 2014/06/02) */
Our original agreement with the claimant was she to hire a licensed contractor to take care of her original complaint. My reasoning for halting the reimbursement request was that the claimant previously demanded $280.00 total, $100.00 for...

the lawn whom I paid directly, leaving a balance of $180.00. Then after months with her claims of receipts being sent, she supplied me with a hand written cash receipt demanding $280.00 paid directly to her. Also the receipt mentioned "column repairs". Our staff was and still is completely unaware of columns being damaged. I don't know of any company that would reimburse someone for a cash hand written receipt that you can buy at any office supply store. I requested her to provide me with an accurate amount (reflecting her original claim) and a detailed description of the work that was performed on her roof and that again I would consider and attempt to validate the repair and cost. She just today provided me with a new receipt with details of the work performed and the party whom performed the work. At this point I have approved to pay her directly. This case should be settled.
Her claims of the unit issue is simply nothing to do with our company. Her unit was originally supplied by her own insurance company. Her coil complaint would be a manufactures issue; furthermore her own insurance company that provided the unit would also handle the claim and the dispatching of the service call. She is aware of this.
Thank you,
Initial Consumer Rebuttal /* (2000, 7, 2014/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have settled BUT it was never demanded to use a licensed contractor as the work was minimal. The company was advised of the over spray on the yard & the white columns.

Initial Business Response /* (1000, 5, 2014/05/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@valleyairrepair.com
CASE# XXXXXXXX:
Valley Air Conditioning & Repair, Inc. aka VAR provided a proposal to the claimant for a re-pipe due to a slab...

leak at his home. At the time [redacted] (our plumber) was not aware there was space to run the piping through the peaked ceiling. Over the peak is where all the mechanical ducting is ran, I know this because VAR was the mechanical contractor that installed the HVAC in this model of home in the 90's. After discussing the re-pipe, re-route with my plumbers and the claimant, I advised the piping to be ran in the peak. Though it would take longer, we agreed that the alternative would save him on extensive patching and paint in which he would be responsible for. The claimant consented to the change (and no change in price) and was also present during the work being performed, never once did he change his mind about the better route for the piping.
The claim of warm and cold water through attic pipes is common and that is why the pipe was insulated to reduce the extreme temperatures. Additional insulation was pushed to areas in the peak ceiling around the piping where it was difficult to access. Also we insulated piping where before the piping wasn't insulated. The claim of loud noises, clunks and bangs through the house. All accessible pipe was strapped and insulated. Whether the pipe is ran through the ceiling, walls or high beam "peak area" the contraction and expansion will still exist and can be reduced by additional strapping and heavier insulation once identified where the noise is coming from. The claimant has not allowed us back to go over this complaint so we may address his claim.
Breaking and Entering? Our staff had set an appointment with the claimant in the morning. Two of VAR's plumbers arrived on time, on site as scheduled. After knocking and waiting around for someone to appear from the home or arrive to the site, they opened the door just to yell in to see if there was any other contractors or owner present. They did not enter, nor were their intentions to enter. Their observation however; was that of a "home under restoration construction" described as an unoccupied, stripped kitchen, tarps and other contractors coming and going.
Referring to the listed damage damage of (2) gouged window sills, chipped tile floor, chunk of damage to sheetrock has just been mentioned in this complaint only for the first time. VAR's staff did not damage the chipped tub, it was that of normal wear on an older tub (approx 20 years). VAR did take responsibility for the mirror. VAR delivered it, he refused it, so we discounted the billing.
The Garage hose bib was replaced and installed in the same location. The hose bib on the south master bedroom side was not accessible and the claimant did not want to move the the large dresser so he approved the new location 2 feet away and he requested we leave the existing hose bib so he would not have to patch. Hose bib on westside was not replaced by the request of the claimant.
VAR's staff NEVER pressured the claimant and he never requested or even implied he wanted to cancel the job, we would of GLADLY honored his request. On the contrary after VAR's dispatch dept. rearranged already scheduled jobs to accommodate the claimant's very difficult schedule, he then canceled the start date. After this occurred it was explained to the claimant that we had another opening for him prior to a large apartment job starting up. The claimant was provided the proposal on 9/25/2013 and it was explained we would need the signed proposal prior to the start date so he signed it 10/1/2013, prior to the start date.
Complaints Noted:
Right to Cancel: The claimaint NEVER requested or implied he wanted to cancel. Valley Air would honor that right.
Breach of Contract: To the contrary, Valley Air and it's staff made every effort to satisfy the claimant concerns and complaints by adding extra strapping and insulation etc. on our last allowed visit. the claimant still refused to sign or pay and again NEVER mentioned any dissatisfaction with the route of the piping. Furthermore; VAR never performed work that was not authorized by the claimant and never added cost to his original proposal.
Improper Installation: Work performed is to CODE, not improper.
the claimant's intent NOT TO PAY became more and more apparent after the start of this project. My staff has made every effort to satisfy the claimant, he has never requested the job to be re-done until now. He is using a completely operational "to code" system as promised. The complaints were filed after my demand for $6,550.00 which reflects a discount of $2,850.00.
I have multiple unanswered emails and messages to the claimant in attempt to resolve his complaints. The claimant has been extremely elusive throughout the process and making it impossible to inspect, perform, settle or satisfy his complaints.
There are many untruths, exaggerations mentioned in the claimant's complaint. I have several parties involved to attest to it.
Consumer's Desired Resolution:
VAR has never been ask to survey damage for reimbursement. All damage listed is unknown by our staff other than the mirror and we made a deduction for that. The work performed and approved by the claimant, he does not deny it. The work was "proper" and "to code" so why would we pay to have it re-done.
I have sent the information to my attorney to pursue the collection owed to VAR and will move forward once I am advised.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/06) */
The company's response does not address many serious issues. The work is not completed therefore no reason for their continued attempts at billing me.
At this point I ask the company provide copies of the following:
-Copy of the original contract
-Copy of the 3 day right or refusal
-Copy of the building permit
-Copy of the initial inspection from Madera Co.
-Copy of the final inspection signed off by Madera Co that work was performed properly.
-Copy of detailed final contract/bill of all services performed and the cost involved.
Final Business Response /* (4000, 11, 2014/06/18) */
Hi Charlene,
CASE#XXXXXXXX/[redacted]
I have attached Mr. [redacted] requested information stated on his last correspondence. I have also attached both my and my attorney's demand notices.
Let me know if you have any questions.
Thank you,
Final Consumer Response /* (4200, 13, 2014/06/19) */
In regards to their response from 06/13/14: "At the time VAR was under the assumption that the claimant was retaining his own permit, it was not included and he had other work being performed, however; VAR has no problem pulling a permit (at our expense) for the owner and following through with the inspection process. VAR ask that we and the county get full cooperation with the claimant for accessing his property in order to schedule inspections.
I again will provide the invoice with the work performed and the signed proposal/contract to the claimant. I will send it by mail today."

This is acceptable and I am in agreement to this.