Vandergriff Chevrolet

I have personally met with Mom and her Daughter several times in person and on the phoneThey are very friendly and I totally understand their concernUnder the circumstances of this case our offer is very fairI would like to first clarify a few misstatements in the complaintPlease note on line and the customer stated she had the vehicle months when the issue started meaning upon delivery and up to date the vehicle was in good working conditionWe entered into a contract with the customer on January 28th on her vehicle with 114,miles that included a complimentary months mile service contractThe day the customer came in to file a claim the vehicle had 122,miles which was well over the miles allowedWe tried on her behalf to get the the claim approved however it was deniedThe vehicle needed a transmissionPlease note that on one occasion when we met, the Mom stated that she bought the vehicle for her daughter and that all involved had been very nice in attempting to resolve the situationOur service director made a call to our sister Nissan dealership and they agreed to repair the vehicle for $This leaves them with an out of pocket expense of $dollarsWe have all documents to support all statedThe $dollars the customer over stated was in fact regular maintenance items the dealer was attempting to up sellThat left us a out of pocket cost to repair the transmission of $Understanding that this was still above their means I made several calls on their behalf to local nationally franchised transmission repair facilities with good Revdex.com ratings and found one that would do the repair for $They turned me down and stated they were going to hire an attorneyVandergriff Chevrolet has gone over and above what any other dealership would do at the timeThank you for the opportunity to respond

[redacted] , I deeply apologize for this blatant miscommunicationI am looking into this todayThe fact is we do need Camaro's and we do have great incentivesI really don't have an issue right now with [redacted] My issue is with the Management team and if they if fact worked a dealAs you stated with not being upside down sometimes we fail in making deals because of equity and other reasonsI have asked the managers to fill me in on the negotiation and will get back to you soon [redacted] ***

Your refund request was sent to MPP (Mechanical Protection Plan) for processingWe have verified the vehicle was paid in fullMPP is requesting a PIF (Paid in Full) letter signed by you to complete and overnight the refund to you.We understand that under the circumstances you don't want to assist us with this matter so we have taken action to request a release of lien to send to MPP which will expedite the refund.In the matter of the employee is question and their behaviorI am taking full responsibility for conflict resolution education of the entire sales staff including the Finance team and the employee in questionI understand how you feel in that you wanted the employee removed Please understand up until this matter took place the employee has been a model employeeThe file on this employee had nothing but good reviews.Please accept my sincere apologies about your experience here at Vandergriff ChevroletI assure you we are working hard on issues such as communication and Customer Experience

Complaint: [redacted] I am rejecting this response because:I am currently reading blogs on the car seat in a crew vsdouble cabIf this is our basis then let me give some examples of the responsesHere is the link and responses: [redacted] Posted May [redacted] - 08:AM I have a 4yr old, in a front facing booster We tried a double cab on for size when truck shopping, and I didn't like the fact that his legs were basically touching the back of the front seat, when the front seat was in the middleish position If you move the seat way up, then it's fine, but if you have adult with you in that front passengar seat, they might be crampedI think with a rear facing, it's just going to be worse, but I have no first hand experience in thatPosted May [redacted] - 08:AM I have a [redacted] month old and I brought him and his rear facing infant car seat to the dealership on Monday to "try on" the various configurations There is absolutely no way in heck that the infant seat base will fit in the back of a double cab I would imagine a fair amount of overhang of a rear facing upright seat I may be wrong but I just don't see it possible for car seats Posted May [redacted] - 08:AMThis was the reason I traded in my DC for a ccNot enough room for the infant car seat when we took my truck I will be open to speaking to the dealership for a even trade at no cost to me What I mean by this is I need to be put into a crew cab of a very similar year and model (2014-1*) truck, and maintain the same amount owed to the lienholder (around $9800) Regards, [redacted] ***

The transaction / agreed price and incentives started in NovemberOur finance manager contracted the deal with a December dateThe Chevrolet December incentives were "Employee Pricing" + a rebate of $1,The customer purchased our vehicle $below "Employee Pricing" that was given in DecemberThe customer did receive a rebate $short of the December rebateWe will happily refund the difference in rebate of $for customer good will despite selling the vehicle $below December incentivesWe are hopeful that the proposed $will settle this dispute

I have been in contact with Mr [redacted] from the businessHe was very understanding and resolved our situation quickly

I spoke to Ms. [redacted] and we both agree that this is really an issue against Empower Insurance company and not Vandergriff. We will continue to file on her behalf to recover monies due us however in the mean time we are releasing Ms. [redacted] 's vehicle to her today the 11th of April. She will be... removing this claim soon.

I must inform you that we have exhausted all efforts to find your missing backpack. With over 200 employees sometimes bad things happen to good companies. There is no excuse for what has happened. Our Service Director [redacted] is prepared to replace everything that went missing but... unfortunately there is nothing we can do about the sentimental value of the missing items other than offering our deepest apologies.” We are truly sorry for your lose and how this has effected you.

Unfortunately the claim is totally without meritResponding to each statement I will give my opinion as to why it is without merit.CUSTOMER- "the dealership didn't check the car before they sold it to me" RESPONSE- Please explain how you know that as a fact?CUSTOMER "It seems more suspicious that they kept calling me for two weeks to purchase the vehicle"RESPONSE It was the vehicle your were interested inIt is called follow upWe are in the business to sellFollow up is a step you take to sell."I trusted the dealership that the car was in working order"RESPONSE- We go through the same point mechanical check out on every used car we have prior to the saleWe have no crystal ball as to which vehicle will break down in the futureThat is why we sell service contractsYou opted not to purchase a service contract for this vehicle in writingCUSTOMER-"I should pay $towards the transmission" RESPONSE- If you remember, a trusted nationally know transmission company with a A + rating with the Revdex.com offered you a total cost to repair of $That would be $less then the figure you said you should pay.Customer- " The vehicle needed different repairs as stated from the Nissan dealership" RESPONSE- Every item they listed were suggested maintenance items suggested such as shocks etcThis is for the dealership to try to sell future needs for the vehicle.The claim is without merit and we stand by our offer of $

Complaint: ***
I am rejecting this response because:I've spoken with the General Sales Manager; MrK*** *** and he assured me that a check will be processed and issued by next week, also, the SUV will be Titled and Registered with the correct date being December 02, the Purchased / Contracted / Driven OFF the lot date and not November 30th,
Regards,
*** ***

Still awaiting my refunds that I should have received several days agoAlso
It is good to know that you are accepting full responsibility for this employeeWhat this shows is that this is also a reflection of how you deal with customers that have notified you about bad behavior that your employees exhibitNevertheless, you can accept it; we don'tTherefore we will be taking our business elsewhereWhen this action comes back to bite you, it might not be just that bad employee that gets axed

I have spoken to our customer about this complaintWe had a great conversation and both understand the stalemate is that, 1. The insurance will not cover unless it truly was due to flood or driving in deep waterandGM will not warranty because our techs have found evidence that
water did in fact enter the block and into the pistonWe have confirmed with GM that this is in fact a flood claim and should be covered by his insuranceWith this in mind we here at Vandergriff have no stake in this situation and feel we are caught in the middle of this dispute and feel this Revdex.com complaint is misdirected.I have sent the customer a request to file with his insurance carrier and we would be happy to pay his deductible as a gesture of goodwill

Our Finance Director Mr*** *** is in contact with our customer and has successfully come together with a solution

Our New Car Manager was to respond to what we may be able to do under the circumstances and has not done so as of todayWith the end of year push upon us he will contact the customer now with that answerI apologize for the miscommunication and have encouraged our Director to make a deal. *** ***

I had a very nice conversation with JeradWe have taken action to correct the pricing issue and are working on a process to keep it from happening againHe agrees its a challenge working with the third party companies and the data involved along with the manufactures incentives and rebates
Thank you,*** ***

We have called, responded to all rejections, offer to meet in person and offered to reimburse or settle but this Customer continues to Reject all comunicationHe knows we have pictures of the car at our lot showing all caps in placeHe says he has the backing of the insurance company but will not go over the documents with usHe also knows that we can not produce the single cap and offered to purchase any set of four center caps that would work for him but nothing is acceptable and only insist on all new RimsThis is all we have to say on this matter

We apologize for any inconvenience that we may have caused with the confusion of the incorrect VINI will happily settle for $Please let me know if that is acceptable Thanks, *** ***

Complaint: ***
I am rejecting this response because: when I was there yesterday no one knew what I was talking about in regards to what *** called aboutThey had no idea there were any incentives and stated they did not need Camaro'sThey had no idea why *** would call saying what he did to meSo I'm going to disagree it was a failure to work a dealThe "team" specifically said they have no clue why he would call me saying you were in need of Camaro's.
Regards,
*** *** ***

NoI have letters from my insurance company and a third party forensic expert saying it was not caused by water damage Vandergriff opened up my car and left it in the elements for over a month before they said they saw signs of water damage And, the air filter was clean and no water in the oil. I have hired an attorney to represent my interest as is obvious this organization doesn't care about is customers

I don't have voicemail set up on my cell phone but I'm able to see missed calls which I have NONEThey continue to say that the truck was driven in with the cap off which is totally wrongMy truck was towed by THEM to the shop due to the damages that took place during the accidentSo the photo Vandergriff has is the one they took to try and locate the same missing capI challenged them to show the date of that photo they have on fileMy truck was delivered by their tow service December 1stIt was never driven until after the first repairUpon the 2nd time they had to the work that is when they took the photoI have been in contact with a State Farm representative who authorized the work to be performed at another location because of what he saw some of the work and stated it should have never left Quality Control based on his professional opinionUpon closing, due to the time frame all of the trouble and hassle I feel that $is to be laughed atIf they cannot find that same missing cap, I seriously doubt if I willThat means I will have to replace all rims due to what happened at their business regardless of every excuse they are attempting to allegeState Farm will back up all of my allegations based on the photos and direct observation of my truck