Vandergriff Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

They do not understand my frustrationTo Revdex.com they continue to flat out lie about reaching out to me to settle this I have not been contacted by no one at Vandergriff periodI all alone just wanted the capKnow it has been eight coming up on nine month and after contacting Revdex.com there talking to you no sorry lying to youI am in need of tires afraid to buy tires right now because if they do not find that cap the rims may be a different size that I buy witch would cause me buy different tires againI do not need two sets of tires just one and one cap that would make me happy about the cap not the paintBecause its been so long I will take noting less than the cap or a set of rimsI will give proof to Revdex.com to back everything I have said including pictures that state farm took of the damage done to my truckThis has gone on way to long and now I am dealing with different people asking me to take pictures of both sides of the cap in which I did only to not here from any one againI contacted Revdex.com to try and resolve this asap.'

***, I have the (Approved Counter Offer FS App #: *** dated 7/21/at 8:45pm. Analyst: Ms***) here with me at my deskAttached you will find in the Decision Call Back that clearly shows the sale price counter offer reduced by $2150 in order
to meet COAF guidelinesAfter reviewing and confirming this document please consider accepting our responseI would be happy to go over this document in person at your convenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Also, I will advise upon receipt of the check and Title / Registration FULL resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We understand the customer's issueI just read many blogs pertaining to placing child seats in crew vsdoubleThere is concern both waysOne customer loved having their child in the middle to reach him and another did notSo much data out thereIn this case there is nothing that can be
done with the exception of working with the customer on a retail to wholesale basis and getting them into a crew cab truck as best we canI hope you understand that being told something that was not documented as such is difficult to enforceWith the incentives we have now and the need for good pre-owned inventory we may be able to get an agreementIf you are interested in this Please come by and ask for Jered Mccarty. Thank you,*** ***

I have reviewed the response made by the business in reference to complaint ID 11315401, and find that this resolution is satisfactory to meI received my car earlier todayPlease stop this complaint

I am researching this complaint and will contact he customer forth with

I have spoken with Mr*** over the situation and we both realized it was a simple misunderstanding that was costlyHowever, he has made the offer to try and remedy the situationThe dealership upon entering it was very helpful, courteous and respectfulI had excellent service and was treated with professionalismIts one of the main reasons why I tried to remain loyal to the dealership that helped me get a car in the first placeAll GM products and services have always been a number one priority to All of us as a team with the concern for safety as our #over-riding priorityIt was my goal to not only expect excellent customer service that has now been met, but to try and get the best deal possible for my family and I as this issue has come to a closeI will return to the dealership with a couple of weeks, I look forward to a fresh start in our relationship as simple mistakes are made all the time and should not always be a grounds for closing the door, more chances sometimes is what it takes to improve ourselves as a whole.I enjoyed speaking with Mr*** and the attention given to my situation was met with professionalismI appreciate the time it took to remedy this as I know our goals are to meet a combined A+ rating always to meet the demands of all consumers GloballyJob well done!

Complaint: ***
I am rejecting this response because:I have still received no response from any oneIt's been almost a week
Regards,
*** *** ***

On 7/2/I called Mr*** and left several messages and also sent an emailI timed and date stamped the email
and recorded all attempts of contactAs the email stated we have not been able to find a center cap for the rim but would like to meet with him to settle for the cost of the one center cap. Mr*** also stated that State Farm has pictures showing that all caps are in place contrary to the pictures we have the day he dropped it off showing this one cap missingWe also feel that the paint work for our highly rated collision center was performed correctlyWe contacted state farm and no additional work was approved which speaks to the quality of our workDespite all the claims we are still willing to compensate Mr*** with a more then adequate offer for the one center cap of $dollars. Mr*** can contact me at ###-###-#### with a date and time to pick up his check once he accepts this resolution.Thank you,*** ***

Mr*** first visited our dealership on August 1, He attempted to purchase a new Chevrolet CruzeAfter submitting his credit profile to several lenders, we were able to offer Mr*** a financing offer with monthly payments of approximately $Mr*** declined the offer and stated that
he wanted monthly payments of $300-$We were not able to make this offer workMr*** did qualify for the GM Supplier discount on the new vehicleHowever, we actually offered him a price that was lower than the GM Supplier discountLater that same day, Mr*** inquired about coing in the following day to look at a preowned vehicle.On August 2, 2014, Mr*** visited the dealership againHe asked for a "supplier" discount on a preowned vehicleThere is no such program availible for a used car as it is a General Motors program for new vehicles onlyMr*** selected and purchased a preowned CruzeThis is a vehicle that he selectedHe willingly signed paperwork and took delivery of this car.On August 12, 2014, Mr*** called the sales associate asking a question about the rear speakers in the carAt that time, we documented that he again asked about a "supplier" discount on a preowned vehicleWe again explained that is not availibleHe further went on to state that he was very happy with his purchase.On March 11, 2015, Mr*** returned to our dealership attempting to trade in the used CruzeWe determined that the current value of his trade was approximately $less than he owed his lienholderOn March 16, 2015, he returned again trying to purchase a new CruzeWe submitted his application to numerous lendersThe best financing offer we recieved was $less than we submitted.To sum everything up, we have made numerous attempts to help Mr***We have no control over his personal credit profile and the type of financing offers he can qualify forSecondly, He absolutely qualifies for the "supplier" discount on a new vehicle but that offer does not exist on a used vehicle

Complaint: [redacted]
I am rejecting this response because: You know what you are right. How would I know if the dealership check the car or not but all I know is that a transmission can’t go bad in 3 months? If the dealership did check the car then you pass the vehicle illegally. You pass the vehicle inspection illegallyOne: I was looking through my options and you bombarded my phone with calls, like typical sales people. You gave a false representation on the vehicleI obliviously know that you can't tell the future of what will happen to my vehicle. Even if the sale was "as is" I'm able to revoke acceptance under the article 2 act of UCC because I enter a purchase agreement where the vehicle would have to work in decent condition; the purchase agreement didn't meet its standards. The product was a recall. 2,000 will not cover the full repairs. I want a refund for this recall/ or the full amount to cover my transmission atleast 2,500. Also, I attach my inspection report- for the whole total costs to fix to the repairs.   
Regards,
[redacted]

When I first received issue just a few days ago I immediately got involved and stopped the titling and registration and contacted the customer for a full refund.They are correct in that an oil leak is not something we would stand for with any owner withing the first month.

In my first statement there was nothing to reject because I clearly said I was looking into the matter. Since then I have discovered a lot of facts that the customer failed to mention. As I stated in the previous response we are constantly looking for used inventory especially the Camaro and the incentives are pretty great this month from GM as well. Keep in mind please that the customer said this is the reason for the complaint to Revdex.com.  When the customer arrived here and [redacted] wasn't available Mr. [redacted] worked with her. It is worth noting that the customer did not make an appointment.  I was under the impression from the customer statement they were not offered any figures when in fact the customer did sit down to work some numbers and ended up leaving because of an inequity situation. She owed much more then the trade was worth. There was no issues with this deal I am being told until she was told what her car was worth.          In closing, we all have inequity situations from time to time when trading in a vehicle that that is slightly upside down however when we get to the 2nd or 3rd deal the inequity could hamper the purchase of the vehicle wanted. If there were no inequity issue here or slight inequity we would not have heard form the customer so in my mind there is no justification for a Revdex.com review. I have all documents to show these facts in house.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Mr. [redacted], I would like to close out my complaint/dispute.  I drop all claims against Vandergriff Chevy.   Thank you,

I spoke to Ms. [redacted] and we both agree that this is really an issue against Empower Insurance company and not Vandergriff. We will continue to file on her behalf to recover monies due us however in the mean time we are releasing Ms. [redacted]'s vehicle to her today the 11th of April. She will be...

removing this claim soon.

I have personally met with Mom and her Daughter several times in person and on the phone. They are very friendly and I totally understand their concern. Under the circumstances of this case our offer is very fair. I would like to first clarify a few misstatements in the complaint. Please note on...

line 1 and 2 the customer stated she had the vehicle 4 months when the issue started meaning upon delivery and up to date the vehicle was in good working condition. We entered into a contract with the customer on January 28th 2016 on her vehicle with 114,283 miles that included a complimentary 6 months 6000 mile service contract. The day the customer came in to file a claim the vehicle had 122,096 miles which was well over the 6000 miles allowed. We tried on her behalf to get the the claim approved however it was denied. The vehicle needed a transmission. Please note that on one occasion when we met, the Mom stated that she bought the vehicle for her daughter and that all involved had been very nice in attempting to resolve the situation. Our service director made a call to our  sister Nissan dealership and they agreed to repair the vehicle for $3896. This leaves them with an out of pocket expense of $1896 dollars. We have all documents to support all stated. The $6000 dollars the customer over stated was in fact regular maintenance items the dealer was attempting to up sell. That left us a out of pocket cost to repair the transmission of $1896.00. Understanding that this was still above their means I made several calls on their behalf to local nationally franchised transmission repair facilities with good Revdex.com ratings and found one that would do the repair for $2500. They turned me down and stated they were going to hire an attorney. Vandergriff Chevrolet has gone over and above what any other dealership would do at the time. Thank you for the opportunity to respond.

With All due respect, I went to Vandergriff Chevrolet after I had a traumatic experience with my previous vehicle from leaving Work during the rain. Physically Hurt, without a vehicle due to a wreck, I still went to work the next day to ensure The Customer General Motors and The Dealership had everything it needed to continue doing business in a continuous flow. When I went to the dealership I had previously went to my Human resource department, registered my Supplier discount code, in the belief I was going to purchase a new vehicle.  Upon approaching the dealership it was my full intent to get a new car with my supplier discount I was told "NO" my discount doesn't stack to anything they have to offer. IN that belief and misguided information, I went to plan "B" once again to have a car to meet the needs of the company I work for, and the Customer General Motors. I was on the brink of losing everything without a car. So in desperation and duress of not having anything, I agreed to their misled information and was placed in a used vehicle. Now, my supplier discount and other discounts would have brought my purchase price payments into a more affordable range not $475. I was denied my right to have that discount, that I work daily hard earned hours to maintain while providing the customer everything it needs. After several attempts to remedy the situation I have went to the dealership believing they would go back to the root of the problem and fix it. They never did. As their response suggests, I walked off after signing a contract that was not my original decision to make. As a Quality team Lead it is my responsibility to go back to the root of any defective problem in any and all SUV vehicles and help lead the team to fix them, fix them which I love and enjoy doing to ensure General Motors has everything it needs to provide the most excellent vehicle to supply to the Dealerships and overall the American People and Public, with the utmost Excellent Quality Standards to which all of us stand upon.  Sadly to say this has not been afforded or given to me as a Customer of the very same Products to which I help my teams to provide. During one of these visits I was told that if I get my credit up above 600 I could get a lower interest rate. Now ask Vandergiff Chevrolet with the Above signed material to which I have now attached, does it show from GM Financial that my credit at the time was above 600 and yet still could not as a customer be afforded the integrity of receiving a Lower interest rate. 634 I believe GM Financial shows me to have, Plus I am a USAA Member... I will let this speak for itself.

I have been in contact with Mr. [redacted] from the business. He was very understanding and resolved our situation quickly.