Vandergriff Chevrolet

Your refund request was sent to MPP (Mechanical Protection Plan) for processing. We have verified the vehicle was paid in full. MPP is requesting a PIF (Paid in Full) letter signed by you to complete and overnight the refund to you.We understand that under the circumstances you...

don't want to assist us with this matter so we have taken action to request a release of lien to send to MPP which will expedite  the refund.In the matter of the employee is question and their behavior. I am taking full responsibility for conflict resolution education of the entire sales staff including the Finance team and the employee in question. I understand how you feel in that you wanted the employee removed.  Please understand up until this matter took place the employee has been a model employee. The file on this employee had nothing but good reviews.Please accept my sincere apologies about your experience here at Vandergriff Chevrolet. I assure you we are working hard on issues such as communication and Customer Experience.

We understand Mr. [redacted]'s frustration. I have requested the day and time stamped video (stills) of the vehicle being dropped off at our shop. This video is what shows all caps in place. I would like once again to invite Mr. [redacted] to come in with any pictures he may have as well as the documentation from State Farm backing his claim. We can then come to a better understanding and come up with an agreement to get this case settled. Based on our research online we can purchase center caps from $1.99 up to $48.99 per as the highest price for each cap. We are trying to settle this case although we will not be purchasing 4 new rims for his vehicle. We would be happy to attempt to find and install matching center caps as available.

First let me say thank you Revdex.com . People over at Vandergriff are playing some type of game by saying things to Revdex.com to make themselves look good . All along all I wanted is my cap not a new set of rims since December and now its August . I still want my cap over a set of rims but if it can not be located then I have no choice but to buy new rims.  Let Vandergriff know if they are sincere about the cap send it to Revdex.com I can travel there for a pickup . Let see how long it takes.  Let me finish by saying what number are they using I will show phone records with no number from Vandergriff since early in the year several months ago . And no offer. I think I have been more than reasonable  after all I have been waiting for a cap since December.

the response on 7/2 stated they would be contacting me but I have not heard from them yet.

I must inform you that we have exhausted all efforts to find your missing backpack. With
over 200 employees sometimes bad things happen to good companies. There is no excuse for what has happened. Our Service
Director [redacted] is prepared to replace everything that went missing but...

unfortunately
there is nothing we can do about the sentimental value of the missing items
other than offering our deepest apologies.” We are truly sorry for your lose and how this has effected you.

We agree that a $1,000 check will be processed and sent via FedEx January 11, 2018. We also agree the SUV will be Titled and Registered with the correct date being December 02, 2017. We consider the matter closed after this.

Unfortunately the claim is totally without merit. Responding to each statement I will give my opinion as to why it is without merit.CUSTOMER- "the dealership didn't check the car before they sold it to me" RESPONSE- Please explain how you know that as a fact?CUSTOMER "It seems more suspicious that they kept calling me for two weeks to purchase the vehicle". RESPONSE It was the vehicle your were interested in. It is called follow up. We are in the business to sell. Follow up is a step you take to sell."I trusted the dealership that the car was in working order". RESPONSE- We go through the same 25 point mechanical check out on every used car we have prior to the sale. We have no crystal ball as to which vehicle will break down in the future. That is why we sell service contracts. You opted not to purchase a service contract for this vehicle in writing. CUSTOMER-"I should pay $1000 towards the transmission" RESPONSE- If you remember, a trusted nationally know transmission company with a A + rating with the Revdex.com offered you a total cost to repair of $2500. That would be $500 less then the figure you said you should pay.Customer- " The vehicle needed different repairs as stated from the Nissan dealership" RESPONSE- Every item they listed were suggested maintenance items suggested such as shocks etc. This is normal for the dealership to try to sell future needs for the vehicle.The claim is without merit and we stand by our offer of $2000.

Complaint: [redacted]
I am rejecting this response because:I am currently reading blogs on the car seat in a crew vs. double cab. If this is our basis then let me give some examples of the responses. Here is the link and 3 responses:[redacted]Posted 27 May 201* - 08:42 AM I have a 4yr old, in a front facing booster.  We tried a double cab on for size when truck shopping, and I didn't like the fact that his legs were basically touching the back of the front seat, when the front seat was in the middleish position.  If you move the seat way up, then it's fine, but if you have adult with you in that front passengar seat, they might be cramped. I think with a rear facing, it's just going to be worse, but I have no first hand experience in that. Posted 27 May 201* - 08:43 AM I have a * month old and I brought him and his rear facing infant car seat to the dealership on Monday to "try on" the various configurations.  There is absolutely no way in heck that the infant seat base will fit in the back of a double cab.  I would imagine a fair amount of overhang  of a rear facing upright seat.  I may be wrong but I just don't see it possible for car seats.   Posted 27 May 201* - 08:49 AMThis was the reason I traded in my 2014 DC for a cc. Not enough room for the infant car seat when we took my truck.  I will be open to speaking to the dealership for a even trade at no cost to me.  What I mean by this is I need to be put into a crew cab of a very similar year and model (2014-1*) truck, and maintain the same amount owed to the lienholder (around $9800)
Regards,
[redacted]

The transaction / agreed price and incentives started in November. Our finance manager contracted the deal with a December date. The Chevrolet December incentives were "Employee Pricing" + a rebate of $1,846. The customer purchased our vehicle $706.19 below "Employee Pricing" that was given in...

December. The customer did receive a rebate $596 short of the December rebate. We will happily refund the difference in rebate of $596 for customer good will despite selling the vehicle $706.19 below December incentives. We are hopeful that the proposed $596 will settle this dispute.

[redacted], I deeply apologize for this blatant miscommunication. I am looking into this today. The fact is we do need Camaro's and we do have great incentives. I really don't have an issue right now with [redacted]. My issue is with the Management team and if they if fact worked a deal. As you stated...

with not being upside down sometimes we fail in making deals because of equity and other reasons. I have asked the managers to fill me in on the negotiation and will get back to you soon. [redacted]

Complaint: [redacted]
I am rejecting this response because: there is still no resolution. Bob and I did have a nice conversation. Prior to ending our call Bob stated to me he would like to earn my business and would be in contact with me. I still have not received the following phone call. 
Regards,
[redacted]

When I spoke to our customer recently he disclosed that he ran through deep puddles after a recent rain storm and he felt this could be the issue. If the customer would have been honest with his insurance provider they would have covered the loss. Our service dept worked diligently with GM tech support for a resolution. GM declined to cover said repair due to the evidence of water and rust within the piston heads. I also reviewed the findings of the report done by the insurance provider that clearly states oil samples were taken from the lowest area of the engine oil pan. With respect, when checking for water in the oil you go from the top because water floats on top of the oil. Of course there will be no evidence of water in the oil that low in the engine.We have the vehicle taken down to the pistons and would be happy show the rust area. As stated in the last communication this issue is between the insurance provider and our customer and feel we are not responsible;e for the loss. Thank you

Complaint: [redacted]
I am rejecting this response because:The case wasn't fair not even one bit. It doesn't matter if the vehicle had 114,283 miles . It's the fact that I didn't even have the car for more than a year. If I did then my claim would be ridiculous but its not.  The dealership didn't check the car before they sold it to me. Obviously, it even seems more suspicious that they kept calling me for two weeks straight to purchase that particular vehicle. As a consumer I trusted the dealership that they  checked the car and everything in the car was in working condition. Yes, they offer me 2,000 but it wouldn't cover the full charges of the transmission. I work 3 different jobs trying to support myself. I shouldn't pay more than a 1,000 towards the transmission especially I didn't know that I was buying a defect vehicle. I did go to their sister nissan dealership and yes they were offering it for a 3896.00 which is nice that they lower down the price but it also needed different repairs. This car is really a safety hazard and it wouldn't be ethical for me to pay the extra money for the transmission if your the one that didn't told me that I was buying a defect.  Thank you,[redacted]

Your refund request was sent to MPP (Mechanical Protection Plan) for processing. We have verified the vehicle was paid in full. MPP is requesting a PIF (Paid in Full) letter signed by you to complete and overnight the refund to you.We understand that under the circumstances you don't want to assist us with this matter so we have taken action to request a release of lien to send to MPP which will expedite  the refund.In the matter of the employee is question and their behavior. I am taking full responsibility for conflict resolution education of the entire sales staff including the Finance team and the employee in question. I understand how you feel in that you wanted the employee removed.  Please understand up until this matter took place the employee has been a model employee. The file on this employee had nothing but good reviews.Please accept my sincere apologies about your experience here at Vandergriff Chevrolet. I assure you we are working hard on issues such as communication and Customer Experience.

I have spoken to Mr, [redacted]. I have invited him in for another explanation and attempt to trade him out of his vehicle. He said he may come by. We had a great conversation. He is a good man and understands that it was the salesperson that gave wrong information but he respects that the salesperson was new on the job. I trust he will accept this respond. We have a A+ rating and always attempt to resolve all complaints.

Still requesting my refund. Has not received it yet. This business has proven just how unstable and desperate they are, by trying to defame customers for not accepting their poor response  of factual events that have been displayed by the employee(s) that orchestrated this complaint. I have stated what I desired in my complaint if this business cannot comply, it's their LOSS not mine. I choose to do business with respectable companies not with those that are destroying customer confidence.