Vanguard Group Of Investment Companies

August 11, 2016Dear [redacted]: I am writing on behalf of Vanguard Marketing Corporation (“Vanguard') in response to your letter dated July 22, 2016, regarding a complaint from [redacted]. For your reference, I have enclosed a copy of your letter as Exhibit A. Vanguard has...

mailed a response directly to [redacted]. If you have additional questions, or if I can be of any further assistance, feel free to contact me directly. Sincerely,Ellen R. Vanguard Compliance Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do want to note that while working with the Vanguard representative who reached out to me, there was no way to avoid the fees as I did not have an option to electronically re-opt in for e-delivery. Vanguard's communication to clients was unclear and misguided. I only accept the response to put this behind and plan to transfer my remaining assets with the company to a more reputable and responsible company.
Regards,
[redacted]

October 3, 2014
Dear [redacted]
I am responding to your letters dated September 16, 2014 and September 23, 2014, referencing correspondence from [redacted], copies of which I have enclosed for your reference.
Please note, Vanguard is investigating the situation and is...

communicating directly with [redacted] regarding this issue. If you have additional questions, or if I can be of any further assistance, please contact me at [redacted].Sincerely,Mark K
Manager Compliance Department

May 31, 2016Dear [redacted]I am writing on behalf of The Vanguard Group, Inc. (“Vanguard') in response to your email received on May 20, 2016, regarding a complaint from [redacted]. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has been in contact with...

[redacted], and will be mailing a response directly to him. If you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Stacey M[redacted]Compliance AnalystVanguard Compliance

June 26, 2015Dear [redacted]:I am writing on Vanguard’s behalf in response to your follow up request for information concerning complaint #[redacted],The complaint concerns a distribution request from a retirement plan account. For your reference, I have enclosed a copy of the complaint as Exhibit A.A manager from Vanguard’s Participant Services Department has been assigned to actively work with the complainant in order to resolve the matter. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.
Sincerely,
Alexa H.
Manager Compliance Department

Hi [redacted], Per our discussion, it would be helpful if [redacted] could provide a Vanguard account number, retirement plan name, or copy of a Vanguard account statement.  We’re having some difficulty locating his account in our recordkeeping system. Thanks for your assistance –Alexa

July 15, 2014Dear [redacted].I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted].The complaint concerns the cost associated with trading equity brokerage products through Vanguard Brokerage Services. For your reference, I...

have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is resolved. If you have additional questions, or if I can be of any further assistance, please contact me at [redacted].Sincerely,Kevin W Manager Compliance Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 22, 2015Dear [redacted]:
I am writing on behalf of The Vanguard Group Inc., (“Vanguard') in response a complaint received from [redacted]. Her complaint concerns a transaction in her...

Vanguard Rollover IRA in April 2014. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard is researching the matter and will respond directly to [redacted] regarding this matter. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.
Sincerely,
Marianne M.
ManagerVanguard Compliance Department

January 12, 2016 Dear [redacted]:I am writing on behalf of The Vanguard Group, Inc. and Vanguard Marketing Corporation (collectively referred to as “Vanguard') in response to your request for information concerning a complaint from [redacted]. The complaint concerns custodial fees associated...

with the clients Vanguard mutual fund account and annual account fees associated with the client's brokerage account. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard will respond directly to [redacted] regarding the matter. If you have additional questions, or if I can be of any further assistance, please contact me.Sincerely,
Marianne M[redacted]Vanguard Compliance Department

Revdex.com:I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted], and have contacted Vanguard requesting that form 5498 be sent to the IRS with the corrected information for the year 2013.  The only matter in dispute at this point with Vanguard is the date on the form 5498 to the IRS. This form should correctly state 2013 and not 2014. I am including my redacted IRS 1099 for 2013 showing me legally taking this as an IRA contribution. I have enclosed a copy of this with this letter as Exhibit A.      Vanguard has acknowledged that a mistake was made and the amount paid April 15, 2014, was a direct contribution not a rollover as Vanguard's records currently show. Vanguard has indicated that if earlier this year I had requested the form by a certain date, they would have put the correct date of 2013 on the form. The IRS allows IRA contributions for the prior year up until April 16 of the following year and is clearly documented in Exhibit A as my intention to do so. The IRS sent a letter informing me after Vanguard's internal date and Vanguard is no longer willing to rectify the error with the proper date of 2013 but insisted the I should accept the wrong date of 2014 as the tax year. I am unwilling to accept this erroneous solution to an error that clearly compounds itself when Vanguard has already acknowledged a mistake was made. Due to my age, I do not qualify to make a contribution in 2014 to IRA account and it has never been my intention to do so. I cannot compound this mistake further with the date Vanguard is insisting on.    I deny that the mistake was made in my filling out the contribution request but was computer error on Vanguard's part.  I am further convinced the error is theirs as I am unable recreate the translation in order to make this "mistake". Also, not only I am not able to recreate the transaction, an [redacted] -ETF- Vanguard rollover, all computer systems have treated all inquiries , phone or otherwise, as if my account is still a 401(k) plan. This is clearly an internal Vanguard computer error that are Vanguards is unwilling to acknowledge or remedy.  The amount was to be applied to the 2013 taxes which were made on that date. The IRS states they did not receive the Vanguard form. Vanguard has indicated it is willing to release a corrected form 5498 fixing the roll over error but will not list the correct date of 2013. I did not make this claim in 2014 and at which time I wasn't even eligible to make a contribution due to my age. Everything filed in 2013 is correct regarding my tax information. The Vanguard paperwork needs to be corrected and sent to the IRS.
Regards,
[redacted]

June 13, 2014
Dear [redacted]:Your letter dated June , 2014 was forwarded to me for response. In your letter you reference correspondence from [redacted], a copy of which I have enclosed for your reference. [redacted]s concern is his difficulty gaining online access to...

his account.Vanguard is responding directly to [redacted] regarding this issue. If you have any additional questions, or if I can be of further assistance, please contact me at ###-###-####.Sincerely,

January 12, 2016
Dear [redacted]:I am writing on behalf of The Vanguard Group, Inc. and Vanguard Marketing Corporation (collectively referred to as...

“Vanguard') in response to your request for information concerning a complaint from [redacted]. The complaint concerns custodial fees associated with the clients Vanguard mutual fund account and annual account fees associated with the client's brokerage account. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard will respond directly to [redacted] regarding the matter. If you have additional questions, or if I can be of any further assistance, please contact me.
Sincerely,
Marianne M[redacted]Vanguard Compliance Department

May 18, 2015
Dear [redacted]:
I am writing on Vanguard’s behalf in response to your request for information concerning complaint #[redacted].
The complaint concerns a distribution request from a retirement plan account. For your reference, I have enclosed a copy of the...

complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is closed. If you have additional questions, or if I can be of any further assistance, please contact me at [redacted].
Sincerely,Alexa H
Manager Compliance Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 26, 2015
Dear [redacted]:
I am writing on Vanguard’s behalf in response to your request for information concerning complaint #[redacted],The complaint concerns distribution requests from multiple retirement plan accounts. For your reference, I have enclosed a copy of the...

complaint as Exhibit A.Please be aware that a representative from Vanguard is actively working with the complainant in order to resolve the matter. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.
Sincerely,Alexa H.ManagerCompliance Department

August 6, 2015
I am writing on behalf of Vanguard Marketing Corporation (“Vanguard”) in response to your request for information regarding a complaint from Ms. [redacted] W. [redacted]. Her complaint concerns the delay in receiving proceeds in her bank account following...

sales of certain securities from her Vanguard brokerage account. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to Ms. [redacted] regarding this matter. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.
Sincerely,
Marianne C. M[redacted]
Manager
Vanguard Compliance Department

August 6, 2015I am writing on behalf of Vanguard Marketing Corporation (“Vanguard”) in response to your request for information regarding a complaint from Ms. [redacted] W. [redacted]. Her complaint concerns the delay in receiving proceeds in her bank account following sales of certain securities from her...

Vanguard brokerage account. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to Ms. [redacted] regarding this matter. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne C. M[redacted] Manager Vanguard Compliance Department

Vanguard is very slow when it comes to paperwork. I got emailing about Vanguard's new--1.5 years--financial planners so I called but I was totally turned off when I asked the phone rep for what the Vanguard financial planner would tell me in 3 phone calls to be in writing. He then told me that if that is what I need, a Vanguard financial planner is not for me. I filled out an online profile but then I cancelled it after talking to other Vanguard investors about the awful way I was treated on the phone.
I mean, let's not forget that this is what Vanguard's mission is in the first place; to make clients money; Vanguard's alleged 3, 45-minute financial planner's advice sessions should be in writing, period. What, Vanguard doesn't want responsibility after charging me 1% which is $3,000 for the year plus other expenses; then what am I getting for my financial planner money?
Let's not forget the Great 2009 Recession.
Vanguard can do better; what is the problem with the new CEO that he cannot understand what happened to hard-working investors like myself with the 2009 Great Recession and retirement?
Why are kindergartners put on as phone reps in a sensistive area such as financial planners?
I am considering moving my investments to Fidelity where they talk to you like a human being and give you respect on the phone. Vanguard's new style is not good.
Mary