Vanguard Group Of Investment Companies

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Response to Revdex.com needs to be in text form, not attachment. I am able to see the attachment, but I am not able to download or view the attachment.Please place the text response directly in the text response of the Revdex.com response dialog.Regards,
[redacted]

No. They haven't called or sent correspondence yet.

November 4, 2014Dear [redacted]:
I am writing on Vanguard’s behalf in response to your request for information concerning complaint #[redacted].The complaint concerns a delay in rolling over a retirement plan account to an Individual Retirement Account. For your reference, I have...

enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is now resolved. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.
Sincerely,Alexa H
Manager Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have returned Vanguard's call and am looking to get in touch with them.
I have been in contact with Vanguard representatives and complained about their services before I filed a complaint with the Revdex.com, but they only responded once I filed with your organization.
Regards,
[redacted]

July 29, 2016Dear [redacted]:I am writing on Vanguard's behalf in response to your request for information concerning complaint # [redacted].The complaint concerns the inability to access a retirement plan account online. For your reference, I have enclosed a copy of the complaint as Exhibit A.Please...

note, Vanguard will be responding directly to the complainant regarding this issue and we consider the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H[redacted]Compliance Department

June 11, 2015
Dear [redacted]:
I am writing on Vanguard’s behalf in response to your request for information concerning complaint #[redacted].The complaint concerns a Qualified Domestic Relations Order (QDRO) distribution request from a retirement plan account. For your reference,...

I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue to resolve the matter. If you have additional questions, or if I can be of any further assistance, please contact me at [redacted],
Sincerely,
Alexa H
Manager Compliance Department

June 26, 2015Dear [redacted]:I am writing on Vanguard’s behalf in response to your follow up request for information concerning complaint #[redacted],The complaint concerns a distribution request from a retirement plan account. For your reference, I have enclosed a copy of the complaint as Exhibit A.A manager from Vanguard’s Participant Services Department has been assigned to actively work with the complainant in order to resolve the matter. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H.Manager Compliance Department

May 15, 2015Dear [redacted]:
I am writing on behalf of The Vanguard Group, Inc. and Vanguard Marketing Corporation (collectively referred to as “Vanguard”) in response to your letter dated May 6, 2015, regarding a complaint from [redacted]. The complaint concerns a transaction...

freeze that Vanguard placed on his accounts as a result of mail that had been returned by the post office as undeliverable. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] regarding his request and considers the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.
Sincerely,
Marianne MManager Vanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It is still not resolved.
My Fathers name was [redacted] [redacted] it wan an inherited brokerage account
Regards,
[redacted]

February 13, 2015
Dear [redacted]:
I am writing on behalf of The Vanguard Group, Inc. (“Vanguard”) in response to your request for information concerning a complaint from [redacted]. The complaint concerns a request to inherit assets, For your reference, I have enclosed a copy of your letter as Exhibit A.
Vanguard has mailed a response directly to [redacted] regarding this matter. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.
Sincerely,
Marianne M.
Manager Vanguard Compliance Department

Revdex.com:
I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted], and have contacted Vanguard requesting that form 5498 be sent to the IRS with the corrected information for the year 2013.  
The only matter in dispute at this point with Vanguard is the date on the form 5498 to the IRS. This form should correctly state 2013 and not 2014. I am including my redacted IRS 1099 for 2013 showing me legally taking this as an IRA contribution. I have enclosed a copy of this with this letter as Exhibit A.      
Vanguard has acknowledged that a mistake was made and the amount paid April 15, 2014, was a direct contribution not a rollover as Vanguard's records currently show. Vanguard has indicated that if earlier this year I had requested the form by a certain date, they would have put the correct date of 2013 on the form. The IRS allows IRA contributions for the prior year up until April 16 of the following year and is clearly documented in Exhibit A as my intention to do so. The IRS sent a letter informing me after Vanguard's internal date and Vanguard is no longer willing to rectify the error with the proper date of 2013 but insisted the I should accept the wrong date of 2014 as the tax year. I am unwilling to accept this erroneous solution to an error that clearly compounds itself when Vanguard has already acknowledged a mistake was made. Due to my age, I do not qualify to make a contribution in 2014 to IRA account and it has never been my intention to do so. I cannot compound this mistake further with the date Vanguard is insisting on.    
I deny that the mistake was made in my filling out the contribution request but was computer error on Vanguard's part.  I am further convinced the error is theirs as I am unable recreate the translation in order to make this "mistake". Also, not only I am not able to recreate the transaction, an [redacted] -ETF- Vanguard rollover, all computer systems have treated all inquiries , phone or otherwise, as if my account is still a 401(k) plan. This is clearly an internal Vanguard computer error that are Vanguards is unwilling to acknowledge or remedy.  The amount was to be applied to the 2013 taxes which were made on that date. The IRS states they did not receive the Vanguard form. Vanguard has indicated it is willing to release a corrected form 5498 fixing the roll over error but will not list the correct date of 2013. I did not make this claim in 2014 and at which time I wasn't even eligible to make a contribution due to my age. Everything filed in 2013 is correct regarding my tax information. The Vanguard paperwork needs to be corrected and sent to the IRS.
Regards,
[redacted]

December 1, 2015 font-family: 'Lucida Grande', Arial, Helvetica, sans-serif;">Dear [redacted]:
I am writing on behalf of The Vanguard Group, Inc. (“Vanguard') in response to your email dated November 20, 2015, regarding a complaint from [redacted]. His complaint concerns a request to establish a Vanguard Inherited IRA. For your reference, I have enclosed a copy of your letter as Exhibit A.
Vanguard mailed a response directly to [redacted] and considers the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne M[redacted]ManagerVanguard Compliance Department

I am writing on behalf of The Vanguard Group, Inc. in response to your letter dated July 9, 2015, regarding a complaint from Ms. [redacted]. The complaint concerns a transfer of the client’s Rollover IRA to another institution. For your reference, I have enclosed a copy of your letter as...

Exhibit A.Vanguard has responded directly to Ms. [redacted] regarding the transfer and considers the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne C. M[redacted]Manager Vanguard Compliance Department

August 21, 2017Dear [redacted]: I am writing on behalf of The Vanguard Group, Inc. (“Vanguard') in response to your email dated August 9, 2017, regarding a complaint from [redacted]. For your reference, I have enclosed a copy of your email as Exhibit A. Vanguard has been in...

contact with [redacted] and will respond to him directly in writing toresolve this matter. If you have additional questions, or if I can be of any further assistance, please contact me directly. Sincerely, Colleen J[redacted] Vanguard Compliance Department

June 11, 2015Dear [redacted]:I am writing on Vanguard’s behalf in response to your request for information concerning complaint #[redacted].The complaint concerns a Qualified Domestic Relations Order (QDRO) distribution request from a retirement plan account. For your reference, I have enclosed a...

copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue to resolve the matter. If you have additional questions, or if I can be of any further assistance, please contact me at [redacted],Sincerely,Alexa HManager Compliance Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After two years of trying to get this resolved I contacted the Revdex.com and they resolved it in a couple of months, thank you so much. 
Regards,
[redacted]

May 15, 2015Dear [redacted]:I am writing on behalf of The Vanguard Group, Inc. and Vanguard Marketing Corporation (collectively referred to as “Vanguard”) in response to your letter dated May 6, 2015, regarding a complaint from [redacted]. The complaint concerns a transaction freeze that...

Vanguard placed on his accounts as a result of mail that had been returned by the post office as undeliverable. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] regarding his request and considers the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne MManager Vanguard Compliance Department

February 10, 2017Dear [redacted]: I am writing on Vanguard's behalf in response to your request for information concerning complaint ID [redacted]. The complaint concerns a distribution request from an employer-sponsored retirement plan account. For your reference, I have enclosed a copy of the...

complaint as Exhibit A.Vanguard will be responding directly to the complainant regarding this issue, and we consider the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####. Sincerely,Jason M[redacted]

May 14, 2014
Dear [redacted]:Your correspondence dated April 21, 2014 was forwarded to me for response. In your letter you forwarded an inquiry from [redacted], a copy of which I have enclosed for your reference.Please note, Vanguard worked directly with [redacted]...

[redacted] and has resolved his issues. If you have additional questions, or if I can be of any further assistance, please contact me at [redacted].Sincerely,Frank R[redacted] Manager Compliance Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]