Vanguard Group Of Investment Companies

December 20, 2017Dear [redacted]:I am writing on behalf of The Vanguard Group, Inc. (“Vanguard”) in response to your emaildated December I2, 2017, regarding a complaint from [redacted]. For your reference, Ihave enclosed a copy of your email as Exhibit A.Vanguard has responded directly to...

[redacted] and considers the matter closed. If you haveadditional questions, or if I can he of any further assistance, please contact me directly.Sincerely,Ellen  R.Vanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
What should have taken minutes to fix took years and caused me much aggravation and time.  During the course of all my wasted time and phone calls to Vanguard they have proven their technical incompetence and indifference to the people that untimately decide whether they succeed or fail as an establishment.  On top of that they continuously LIE and practice DECEPTION all in a feeble attempt to deflect all responsibility and blame off of them and onto the customer.  Case in point, even in this final response from this woman at Vanguard she makes another bold faced lie saying that Vanguard contacted me directly informing me that this issue was resolved when in fact she or no one at Vanguard ever did reach out to me and let me know this.  A sincere apology would have been the proper thing to do but these companies don't care.  The only thing they ever care about is their bottom line and their year end bonuses all at the expense of the customers they [redacted].

January 18, 2017 Dear [redacted]:I am writing on behalf of Vanguard Marketing Corporation (“Vanguard') in response to your email dated January 9, 2017, regarding follow-up comments from [redacted]. For your reference, I have enclosed a copy of your letter as Exhibit A. Vanguard has contacted [redacted] directly to resolve this matter. If you have additionalquestions, or if I can be of any further assistance, feel free to contact me directly. Sincerely,Colleen JCompliance Analyst

July 1, 2014
?Dear **. [redacted]:I am writing on Vanguard’s behalf in response to your request for information concerning complaint# [redacted].The complaint concerns a distribution from a retirement plan account. For your reference, 1 have enclosed a copy of the complaint as...

Exhibit A.Please note, Vanguard is responding directly to the complainant regarding this issue. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,

July 7, 2017 Dear [redacted]: I am writing on Vanguard’s behalf in response to your request for information concerning complaint ID [redacted]. The complaint concerns an employer-sponsored retirement plan account. For your reference, I have enclosed a copy of the complaint as Exhibit...

A. Vanguard will be responding directly to the complaint regarding this issue, and we consider the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Jason M[redacted]Vanguard Compliance Department

May 3, 2017Dear [redacted]: I am writing on behalf of The Vanguard Group, Inc. (“Vanguard') in response to your letter dated April 24, 2017, regarding a complaint from [redacted]. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has been in contact with [redacted]...

[redacted] and will respond to him directly in writing toresolve this matter. If you have additional questions, or if I can be of any further assistance, feel free to contact me directly. Sincerely,Colleen J[redacted]Compliance Analyst

I am writing on behalf of The Vanguard Group, Inc. in response to your letter dated July 9, 2015, regarding a complaint from Ms. [redacted]. The complaint concerns a transfer of the client’s Rollover IRA to another institution. For your reference, I have enclosed a copy of...

your letter as Exhibit A.Vanguard has responded directly to Ms. [redacted] regarding the transfer and considers the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne C. M[redacted]Manager Vanguard Compliance Department

September 8, 2014
Dear [redacted]:
I am writing on Vanguard’s behalf in response to your request for information concerning complaint #[redacted],The complaint concerns [redacted]'s inability to access his retirement plan account online. For your reference, I have enclosed a copy of...

the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is resolved. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.
Sincerely,Alexa H
Manager Compliance Department

January 20, 2016
Dear [redacted]:
I am Writing on behalf of The Vanguard Group, Inc. and Vanguard Marketing Corporation (collectively referred to as “Vanguard') in...

response to your request for information concerning a complaint from [redacted]. The complaint concerns [redacted]'s inability to access his accounts on Vanguard's website. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has reached out to [redacted] and will work directly with him to address his concerns. If you have additional questions, or if I can be of any further assistance, please contact me directly.
Sincerely,
Marianne M.

Please see the business response below: [redacted] did purchase a new vehicle from Shore Toyota and was promised a [redacted] gift card. At the time of purchase the sales person did not inform customer that they can take up to 8 weeks to receive. The Customer relations Manager did...

apologize to [redacted] and his gift card was mailed out to him on 11/9/15.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the settlement date in late July or early AUG was 3 days after the sale of my stock, yet Vanguard declined to transfer my funds to my bank until 2 or 3 days later citing admin process.  I say they wanted to obtain free interest on my funds along w/ thousands of other Vanguard customers by loaning our funds to other financial institutions, etc.  Naturally, this was illegally obtained interest funds.  The admin process that she explained was a bunch of gobbly-gook as my English professor used to say = nothing.
Regards,
[redacted]

I am writing on behalf of The Vanguard Group, Inc. (“Vanguard') in response to your email received on April 18, 2016, regarding a complaint from Ms. [redacted]. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to Ms. [redacted] and...

considers the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne M[redacted]ManagerVanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: Vanguard stated that they have sent us the paperwork they use for a power of attorney and we have not received anything from them except the letter they stated.
Regards,
[redacted]

September 20, 2017Dear [redacted]: I am writing on Vanguard's behalf in response to your request for information concerning complaint ID [redacted]. The complaint concerns a distribution request from an employer-sponsored retirement plan account. For your reference, I have enclosed a copy of the...

complaint as Exhibit A. Vanguard will be responding directly to the complainant regarding this issue, and We consider the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at [redacted]. Sincerely,Jason M[redacted]Vanguard Compliance Department

Dear [redacted]:Vanguard recently received an inquiry from the Revdex.com regarding your request for Vanguard to discontinue sending e-mails to you.I have reviewed the matter and it is my understanding that Vanguard’s records were updated on October 22, 2014, to discontinue all forms of direct marketing to you.We regret any frustration that you may have experienced. If you have received any e-mails from Vanguard since October 22, 2014, please contact Client Services at ###-###-####, because it is possible that these are not legitimate e-mails from Vanguard. You may also forward the e-mails directly to [email protected] for Vanguard to investigate. In addition, if you continue to receive unsolicited marketing materials from Vanguard in the future, please feel free to contact Client Services to further look into the matter.Sincerely,Marianne C. M[redacted]
Manager Vanguard Compliance Department

Re: ID# [redacted] ([redacted])Dear Ms. [redacted]I am writing on behalf of The Vanguard Group, Inc. (“Vanguard”) in response you your letter dated March 6, 2015, regarding a complaint from Mr. [redacted]. The complaint concerns his request for a copy of cashed redemption checks. For...

your reference, I have enclosed a copy of your letter as Exhibit A,Vanguard has responded directly to Mr. [redacted] regarding his request and considers the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne C. M[redacted] Manager Vanguard Compliance Department

June 27, 2016Dear [redacted]:I am writing on Vanguard's behalf in response to your request for information concerning complaint # [redacted].The complaint concerns a withdrawal request from a retirement plan account. For your reference, I have enclosed a copy of the complaint as Exhibit A.Please...

note, Vanguard Will be responding directly to the complainant regarding this issue and weconsider the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H[redacted]Compliance Department

June 20, 2016 Dear [redacted]:I am writing on behalf of The Vanguard Group, Inc. (“Vanguard') in response to your email dated June 9, 2016, regarding follow up to a complaint from [redacted]. For your reference, I have enclosed a copy of your letter as Exhibit A.We are reviewing the matter and will respond directly to [redacted]. If you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne M[redacted]ManagerVanguard Compliance Department

August 22, 2016Dear [redacted]:I am writing on Vanguard's behalf in response to your follow up request for information concerning complaint ID [redacted]. The complaint concerns a paycheck deduction from an employer-sponsored retirement plan account. For your reference, I have enclosed a copy of the complaint as Exhibit A.Vanguard will again respond directly to the complainant regarding this issue; however, we consider the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Thank you,Alexa H[redacted]

Ms. [redacted], In regard to complaint ID [redacted], Vanguard is mailing a second letter to the complainant today. Thank you, Jason M[redacted]