Vapblaze

Dear Revdex.com,Please be advised this customer has been with us since 04-Apr-and she has been very happy from past yearsWe have worked several times on her home computers and fixed her problems whenever she had faced any issuesWe have appreciation emails from her about our work on her
computers.She had some problems on her computer which she needs to take care off and we are not working for freeSo, if she needs further assistance from us she has to pay for it otherwise she can take yearly support subscription from any other local company. Should you have any questions please feel free to revert. Thanks,*** ***SrManager(Billing)

Dear Revdex.com, Please be advised she never paid us she only paid us once way back in April(2014) more than yearsAfter that, she used our services many times and her subscription got expired and we renewed her services at a cost of She stopped the payment on same check so she no
longer has an account with usWe would request her to check to whom she has paid She only paid us once and she used services for the same long time ago. Should you have any questions please feel free to revert. Thanks.*** ***SrManager(Billing)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Please be advised VapBlaze, LLC sent me a refund check. The refund check was received; however, the check is made out to *** ** *** not Kathy JArcadi. My name is correct on the mailing envelopeMy name, *** ** *** on the refund check is not. I cannot cash their checkAnother scam
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
From: *** *** Sent: Tuesday, May 26, 7:AM
The explanation of what happened by VapBlazeLLC is completely falseMy check did not bounceI cancelled it as a result of the events documented in my complaintI have computer techs who can verify the events in my complaint report My bank officer can also verify my actions.
Regards,
*** ***

Dear Revdex.com,Please be advised we have processed his refund request of $We have emailed Mr*** *** to cofirm the sameWe have mailed him a check of $at his given mailing address

Complaint: ***
I am rejecting this response because:From: *** *** Sent: Tuesday, May 26, 7:AM The explanation of what happened by VapBlazeLLC is completely falseMy check did not bounceI cancelled it as a result of the events documented in my complaintI have computer techs who can verify the events in my complaint report My bank officer can also verify my actions.
Regards,
*** ***

Dear Revdex.com,
Please be advised we are not lyingShe should provide us a proof if she had made a payment to usWe have checked at our billing team she never made any payment to us $she paid us once $about years ago
Should you have any questions please free to revert
Thanks,
*** ***

Dear Revdex.com,
We have processed the refund of $and we apologize for double charge on customer accountRefund has been processed on same credit card number ending with
255);">***
No further charges will be added in future if this customer will contact us in future for support or service
Please see the below the receipt of refundSettlement Date and Time:
Authorization Information
Authorization Amount:
USD (449.90)
Submit Date /Time:
28-Dec-11:55:CST
Authorization Code:
Reference Transaction ID:
***
Transaction Type:
Refund
Market Type:
eCommerce
Product:
Card Not Present
Address Verification Status:
AVS Not Applicable (P)
Card Code Status:
Not Applicable
CAVV Result Code:
Not Applicable
Fraud Score Applied:
Not Applicable
Recurring Billing Transaction:
N
Partial Capture Status:
Not Applicable
Customer IP:
Payment Information
Card Type:
Visa
Card Number:
XXXXExpiration Date:
XXXX
Total Amount:
USD (449.90)
Order Information
Invoice #:
Description:
VAP Blaze LLCCustomer Billing Information
Name:
STEVE CAMELOTTO
Company:
Address:
LOCHLEA ROAD
City:
BALTIMORE
State/Province:
Maryland
Zip Code:
Country:
United States
Phone:
***
Fax:
Email:
[email protected]

Dear Revdex.com, Please be advised we are not lyingShe should provide us a proof if she had made a payment to usWe have checked at our billing team she never made any payment to us $she paid us once $about years ago. Should you have any questions please free to revert. Thanks,*** ***

Dear Revdex.com, This is a mistake from our billing team and we apologize for the same. We would like to request customer destroy the check we have sent with wrong name. We are going to send her new check with correct name on it ([redacted] of $549.95 today. We also like to inform customer this is not a scam if we do not want to refund her we would not be here to answer her complain. This was a mistake done by our billing person and we are going to send her new check today. Should you have any questions please feel free to revert.

Dear Revdex.com,There was a problem with the mail system that's why it took so long to reach check to customer. He has received his check refund amount now. We send the refund a long time ago but not sure what happened wrong with mail system. We really apologize for delay in check...

refund.Thanks Again,[redacted]Sr. Manager(Billing)###-###-#### Extn. [redacted]

Dear Revdex.com,
Please be advised this customer has been with us since 04-Apr-13 and she has been very happy from past 3 years. We have worked several times on her home computers and fixed her problems whenever she had faced any issues. We have appreciation emails from her about our work on her...

computers.She had some problems on her computer which she needs to take care off and we are not working for free. So, if she needs further assistance from us she has to pay for it otherwise she can take yearly support subscription from any other local company.
 
Should you have any questions please feel free to revert.
 
Thanks,
[redacted]
Sr. Manager(Billing)

We do not know what number customer called Initially. Our number i[redacted] Our number is up and running all the time 24*7. We have 5000+ satisfied customers and we have been in the business from 4years. There has been a mistake somewhere as customer is asking for refund. We never charged...

her $249.95 and never captured any amount from her. She can also confirm the same from her bank and request her to close this complain.Should you have any questions please feel free to revert
Thanks,
[redacted]
VAPBLAZE LLC.
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Do not have faith that I will receive the offer.  If indeed I do will gladly accept the offer.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They are still lying!
Regards,
[redacted]

Dear Revdex.com, Please be advised we have refunded the amount in full and money should be credited into customer card within next 2-3 business days. Please see the transaction receipt of refund below. Should you have any questions please feel free to revertTransaction ID:[redacted]Create ARB...

Subscription from TransactionTransactionStatus:Refund/Pending SettlementSettlement InformationSettlement Amount:USD (299.95)Settlement Date and Time:Authorization InformationAuthorization Amount:USD (299.95)Submit Date /Time:03-Apr-2017 07:00:00 CDTAuthorization Code:Reference Transaction ID:[redacted]Transaction Type:RefundMarket Type:eCommerceProduct:Card Not PresentAddress Verification Status:AVS Not Applicable (P)Card Code Status:Not ApplicableCAVV Result Code:Not ApplicableFraud Score Applied:Not ApplicableRecurring Billing Transaction:NPartial Capture Status:Not ApplicableCustomer IP:Payment InformationCard Type: [redacted]Card Number: [redacted]Expiration Date:XXXXTotal Amount:USD (299.95)Order InformationInvoice #:[redacted]Description:VAP Blaze LLC.Customer Billing InformationName:[redacted]Company:Address:[redacted]City:[redacted]State/Provinc...⇄ Code:[redacted]Country:[redacted]Phone:[redacted]Fax:Email:[redacted]

Complaint: [redacted]
I am rejecting this response because:
This complaint is not closed. I have been waiting for my mailman to come today to see if the replacement check from VapBlaze arrived.  IT HAS NOT BEEN RECEIVED YET.  Their response to our complaint was that VapBlaze would mail out a replacement check made payable to [redacted] - my correct name - on May 4th.  I waited 10 days for USPS delivery. That is a reasonable timeframe for delivery. My response to this email as 'unsatisfied with response' was going out when I found this email from Revdex.com. The complaint should not be listed for closing as a satisfied customer.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I disagree with what they are saying, how would I know to contact this Alex person. the people that call me are difficult to deal with  I don't need a response from this im done with this company
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]