Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We agreed on full refund minus taxes which was his original offer on the Revdex.com page Regards, [redacted] ***
As a dealership that has been in business for over years, 100% disclosure is paramount in any transaction that we completeEvery effort is taken to give all customers accurate information on the vehicle that they are purchasingCarFax and Autocheck reports, signed by the customer, are required documents in every pre owned vehicle transaction and are kept on file with all the other paperwork.In regards to the transaction in question all pertinent information on the vehicle that was purchased was given to and signed by the customerAt the time of purchase, we even went a step further and proving a GM build sheet for the vehicle which clearly stated its trim level and equipmentThe customer was given multiple opportunities to inspect and drive the vehicle in question before taking delivery.We do not believe that the dealership did anything unethical during this purchase, but as a customer service gesture we are forwarding $500.00, as requested by the customer, and consider this matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meCovert has assured that I will be compensatedPlease keep this as a record because I'm trusting that they will honor their word Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThanks to Mr Covert situation was handled quickly and to my satisfaction Regards, [redacted]
ID# [redacted] After reviewing Ms [redacted] concerns, we would like to offer her.1) A field engineer from the manufacturer to review her concerns...or2) To replace the camera at the dealers cost...or3) Getting her in for a new lease of the same model with the same monthly payments...pending her credit approval...or4) Helping her get all her information to another dealer of her choice with manufacturer approval.She is in a lease and her "service agreement" is between the manufacturer and her, not the dealerMs [redacted] may take her vehicle to any dealer she pleases, since she is not satisfied with usWe do not want our clientsdissatisfied nor do we want to assist if she feels that we are liars and demeaning to women, etc.We look forward to her decision
Complaint: [redacted] We understand that Ms [redacted] does not want to do business with the dealershipUnfortunately, we agree that Ms [redacted] and the dealership are not a good matchThe dealership employees have taken much verbal abuseand aggressive language through emails, text, phone calls and voicemails.At this time she may go to any dealership of her choice in her areaWe will be happy to answer any questions that her dealer might haveThey may call the service manager at [redacted] ! Also, all manufacturer warrantythat has been done is documented in their global system that can be pulled up by her vin# [redacted] .We have attached both Maintenance and Warranty Customer Acknowledgement formsMs [redacted] signed during both lease agreementsThe service agreement is between the manufacturer and her, not the dealerWe follow thepolicy and procedures that the manufacturer puts in place.In closing we will not be compensating her $5000.00We wish her the best!
Complaint: [redacted] I am rejecting this response because:Covert simply does not understand the problem at handAny service prior to the high speed impact does not change the fact that covert let me leave there facility with an empty differential, after assuring me that my vehicle was road worthyI will let my lawyers handle the matter from here Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The customer purchased a Pre-Owned Nissan Maxima, with 91,miles, from us in August of for the price of $9,529.28($1,below the NADA Retail Price of $12,125.00)This was over years and 20,miles agoAs with the purchase of any mechanical product, there is a risk involved with purchasing used goods and this risk is reflected in the pricingFortunately for Consumers and Auto Dealerships, vehicle age, mileage and condition are the major contributors in determining these values and selling prices and are made readily available to all.Prior to the purchase in 2012, this vehicle went through our standard "172-Point Used Car Inspection" and we spent $738.17, getting the vehicle "Ready for Sale"Any vehicle sold, that is not under Manufacturer's Warranty, is sold as an "As-is" vehicle with no guaranty of future performance or longevity and is identified as such on the vehicle and documented with the Customer's signature on a "Buyers Guide" during the processing of the paperwork for purchaseAlso at that time, customers are given an opportunity to purchase "Vehicle Service Protection" coverage to absorb some, if not all, of the cost in the event of future Mechanical failuresThis coverage was declined by the customer at time of purchase, as indicated by signature on our "Covert Required Disclosure".Covert Cadillac has always and will continue to always perform our inspections with due diligence and offer our Customers a quality vehicle at a fair priceFurthermore, Covert Cadillac has no record of any correspondence with the customer, prior to 11/6/visit, since the purchase date except for a "Thank you for your Purchase" letter sent out September of and a "Happy Birthday" wish in August of 2013, both from us and both without replyAlso, according to Carfax no maintenance has been performed since purchaseWhile it is unfortunate that the Customer is experiencing mechanical issues at this time, the responsibility of repairs lies solely in the customer's hands as previously discussed and acknowledged by signature at "Time of Sale"
[redacted] brought his Hummer to the Covert Buick GMC service department on 3/25/for a variety of issues, including what hereferred to as a “slow weep” from the front differentialHe was given an estimate for all servicesOur technician, [redacted] recommended resealing the front differential cover for a cost of $The odometer showed a total of 116,miles at that time [redacted] agreed to return on 3/31/for repairs[redacted] returned on 3/31/Repair order documents that the customer authorized a fuel injection flush and fuel filter replacement, but declined the recommended service to reseal the differentialThe odometer showed 116,at that time.On 5/13/2014, after hitting a guard rail, [redacted] brought the vehicle in for repair of damage to the grill guard and steering linkageRepair order documents these repairsThe odometer reading at that time was 116,miles[redacted] returned on 7/16/2014, stating that the steering wheel was off centerRepair order documents that no services were performedThe odometer reading was 116,miles.On 9/17/2014, [redacted] took the vehicle to [redacted] Cadillac in San Antonio complaining that the front end locked up while drivingThey determined that there was no fluid in the front differential and the front gears and bearings were damagedThey recommended replacement of the front differential assembly [redacted] declined the repairsThe odometer reading at that time was 116,miles.When [redacted] took his vehicle to [redacted] Cadillac, six months had elapsed and an additional miles had been driven since he declined Covert’s recommended service to reseal the front differential cover in order to stop the fluid leakBecause of his decision to continue driving the vehicle for months without performing the necessary repairs and maintenance, [redacted] bears full responsibility for any subsequent damage to the vehicle
We had checked for diagnostic trouble codes at the time of write up and informed customer there were misfire codes as well as catalytic converter codesWhen it was dispatched to a technician for diagnosis (which is what the customer authorized) we determined that the engine was misfiring and
running poorly as well as catalytic efficiency codesWe proceeded to diagnose the misfires and found compression issues with the engineWe did not go any further with it as we were not authorized to do soOur recommendation was to replace the engine due to internal issues along with time/mileage, and to replace the catalytic converterThe customer declined further work and came to pick up the vehicle which is still misfiring and not repairedCustomer stated it was not running like this when he brought it in, but yet when tested by our technician it was which is why we recommended the engine to be replacedCustomer still not happy with outcome, we refunded his and we paid to have it towed to a shop of his choice for a second opinionWe have done NO repairs to his vehicleOnly external diagnostics were doneSecond shop came back with the same diagnosis we came up with supporting our findingsCustomer is out no money to usThis was done as a courtesy to the customer for customer satisfactionUnfortunately, that does not repair his vehicle as repairs were declined
Mr***,Our apologies...the parts department made a mistake and had not processed your refundThe parts manager has handled the issue and you should see your credit on your cardBest Regards!
My apologies, there was one more repair order for a total of repair ordersPlease note we are working with the manufacturer to get a resolutionWe will be happy to provide all the repair orders at your request. Best Regards,*** ***
Complaint: ***
I am rejecting this response because:I shouldn't be responsible for paying the additional tax money that I had to pay in the state of Mississippi when I'm not keeping the truck due to it being in a previous accident and having electrical/mechanical issuesI have searched all of the dealerships and can not find what either I want or what I want to affordI have found several trucks here in Mississippi that are same as the ones covert has but for several thousand dollars cheaperTherefore I want my full return including taxes.
Regards,
*** ***
Please find enclosed all of *** ***'s repair ordersWe are working with the manufacturer to get a resolution for the clientAt this time all repair orders have been sent to the manufacturer for review.If you have any questions to this situation, please contact me at ***!Best
Regards,*** ***
With all due respect to *** ***, his visit to the Covert Buick GMC service department in March, is very relevant to the problems he encountered in September, On repair order #340512, we recommended that he have the front differential cover resealed to avoid leaking differential fluidWe gave him an estimate of $for these repairsHe declined these repairs, which would have prevented the damage to his vehicle in September.*** *** had his vehicle towed to our shop on May 13, after hitting a guard railHe supplied parts to replace the brush guard and to repair the broken steering linkageWe performed the services he requestedWe have no record of him requesting any additional services orinspections at that time.In the time that passed between his service in our shop in May and his problems in September, *** *** apparently had work performed at Don Hewlitt Chevrolet on or around September 17, 2014, approximately one week prior to the differential seizing as he was driving to San Antonio.The ultimate damage to *** ***'s vehicle occurred six months and miles after we recommended service that could have prevented the damage
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We agreed on full refund minus taxes which was his original offer on the Revdex.com page Regards, [redacted] ***
As a dealership that has been in business for over years, 100% disclosure is paramount in any transaction that we completeEvery effort is taken to give all customers accurate information on the vehicle that they are purchasingCarFax and Autocheck reports, signed by the customer, are required documents in every pre owned vehicle transaction and are kept on file with all the other paperwork.In regards to the transaction in question all pertinent information on the vehicle that was purchased was given to and signed by the customerAt the time of purchase, we even went a step further and proving a GM build sheet for the vehicle which clearly stated its trim level and equipmentThe customer was given multiple opportunities to inspect and drive the vehicle in question before taking delivery.We do not believe that the dealership did anything unethical during this purchase, but as a customer service gesture we are forwarding $500.00, as requested by the customer, and consider this matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meCovert has assured that I will be compensatedPlease keep this as a record because I'm trusting that they will honor their word Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThanks to Mr Covert situation was handled quickly and to my satisfaction Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: that is not even 1/of my repairs Regards, [redacted] ***
ID# [redacted] After reviewing Ms [redacted] concerns, we would like to offer her.1) A field engineer from the manufacturer to review her concerns...or2) To replace the camera at the dealers cost...or3) Getting her in for a new lease of the same model with the same monthly payments...pending her credit approval...or4) Helping her get all her information to another dealer of her choice with manufacturer approval.She is in a lease and her "service agreement" is between the manufacturer and her, not the dealerMs [redacted] may take her vehicle to any dealer she pleases, since she is not satisfied with usWe do not want our clientsdissatisfied nor do we want to assist if she feels that we are liars and demeaning to women, etc.We look forward to her decision
Complaint: [redacted] We understand that Ms [redacted] does not want to do business with the dealershipUnfortunately, we agree that Ms [redacted] and the dealership are not a good matchThe dealership employees have taken much verbal abuseand aggressive language through emails, text, phone calls and voicemails.At this time she may go to any dealership of her choice in her areaWe will be happy to answer any questions that her dealer might haveThey may call the service manager at [redacted] ! Also, all manufacturer warrantythat has been done is documented in their global system that can be pulled up by her vin# [redacted] .We have attached both Maintenance and Warranty Customer Acknowledgement formsMs [redacted] signed during both lease agreementsThe service agreement is between the manufacturer and her, not the dealerWe follow thepolicy and procedures that the manufacturer puts in place.In closing we will not be compensating her $5000.00We wish her the best!
Complaint: [redacted] I am rejecting this response because:Covert simply does not understand the problem at handAny service prior to the high speed impact does not change the fact that covert let me leave there facility with an empty differential, after assuring me that my vehicle was road worthyI will let my lawyers handle the matter from here Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The customer purchased a Pre-Owned Nissan Maxima, with 91,miles, from us in August of for the price of $9,529.28($1,below the NADA Retail Price of $12,125.00)This was over years and 20,miles agoAs with the purchase of any mechanical product, there is a risk involved with purchasing used goods and this risk is reflected in the pricingFortunately for Consumers and Auto Dealerships, vehicle age, mileage and condition are the major contributors in determining these values and selling prices and are made readily available to all.Prior to the purchase in 2012, this vehicle went through our standard "172-Point Used Car Inspection" and we spent $738.17, getting the vehicle "Ready for Sale"Any vehicle sold, that is not under Manufacturer's Warranty, is sold as an "As-is" vehicle with no guaranty of future performance or longevity and is identified as such on the vehicle and documented with the Customer's signature on a "Buyers Guide" during the processing of the paperwork for purchaseAlso at that time, customers are given an opportunity to purchase "Vehicle Service Protection" coverage to absorb some, if not all, of the cost in the event of future Mechanical failuresThis coverage was declined by the customer at time of purchase, as indicated by signature on our "Covert Required Disclosure".Covert Cadillac has always and will continue to always perform our inspections with due diligence and offer our Customers a quality vehicle at a fair priceFurthermore, Covert Cadillac has no record of any correspondence with the customer, prior to 11/6/visit, since the purchase date except for a "Thank you for your Purchase" letter sent out September of and a "Happy Birthday" wish in August of 2013, both from us and both without replyAlso, according to Carfax no maintenance has been performed since purchaseWhile it is unfortunate that the Customer is experiencing mechanical issues at this time, the responsibility of repairs lies solely in the customer's hands as previously discussed and acknowledged by signature at "Time of Sale"
[redacted] brought his Hummer to the Covert Buick GMC service department on 3/25/for a variety of issues, including what hereferred to as a “slow weep” from the front differentialHe was given an estimate for all servicesOur technician, [redacted] recommended resealing the front differential cover for a cost of $The odometer showed a total of 116,miles at that time [redacted] agreed to return on 3/31/for repairs[redacted] returned on 3/31/Repair order documents that the customer authorized a fuel injection flush and fuel filter replacement, but declined the recommended service to reseal the differentialThe odometer showed 116,at that time.On 5/13/2014, after hitting a guard rail, [redacted] brought the vehicle in for repair of damage to the grill guard and steering linkageRepair order documents these repairsThe odometer reading at that time was 116,miles[redacted] returned on 7/16/2014, stating that the steering wheel was off centerRepair order documents that no services were performedThe odometer reading was 116,miles.On 9/17/2014, [redacted] took the vehicle to [redacted] Cadillac in San Antonio complaining that the front end locked up while drivingThey determined that there was no fluid in the front differential and the front gears and bearings were damagedThey recommended replacement of the front differential assembly [redacted] declined the repairsThe odometer reading at that time was 116,miles.When [redacted] took his vehicle to [redacted] Cadillac, six months had elapsed and an additional miles had been driven since he declined Covert’s recommended service to reseal the front differential cover in order to stop the fluid leakBecause of his decision to continue driving the vehicle for months without performing the necessary repairs and maintenance, [redacted] bears full responsibility for any subsequent damage to the vehicle
We had checked for diagnostic trouble codes at the time of write up and informed customer there were misfire codes as well as catalytic converter codesWhen it was dispatched to a technician for diagnosis (which is what the customer authorized) we determined that the engine was misfiring and
running poorly as well as catalytic efficiency codesWe proceeded to diagnose the misfires and found compression issues with the engineWe did not go any further with it as we were not authorized to do soOur recommendation was to replace the engine due to internal issues along with time/mileage, and to replace the catalytic converterThe customer declined further work and came to pick up the vehicle which is still misfiring and not repairedCustomer stated it was not running like this when he brought it in, but yet when tested by our technician it was which is why we recommended the engine to be replacedCustomer still not happy with outcome, we refunded his and we paid to have it towed to a shop of his choice for a second opinionWe have done NO repairs to his vehicleOnly external diagnostics were doneSecond shop came back with the same diagnosis we came up with supporting our findingsCustomer is out no money to usThis was done as a courtesy to the customer for customer satisfactionUnfortunately, that does not repair his vehicle as repairs were declined
I have reached to MrsHolmes to see what dollar amount she is asking forWe have not heard from heard at this time
Mr***,Our apologies...the parts department made a mistake and had not processed your refundThe parts manager has handled the issue and you should see your credit on your cardBest Regards!
My apologies, there was one more repair order for a total of repair ordersPlease note we are working with the manufacturer to get a resolutionWe will be happy to provide all the repair orders at your request. Best Regards,*** ***
We will do a reimbursement check of $1340.00, once Mrs*** approves the amount
Complaint: ***
I am rejecting this response because:I shouldn't be responsible for paying the additional tax money that I had to pay in the state of Mississippi when I'm not keeping the truck due to it being in a previous accident and having electrical/mechanical issuesI have searched all of the dealerships and can not find what either I want or what I want to affordI have found several trucks here in Mississippi that are same as the ones covert has but for several thousand dollars cheaperTherefore I want my full return including taxes.
Regards,
*** ***
Good Afternoon,We will be happy to offer Mr*** $13,to trade in or we will buy it for $13,if he would preferBest Regards,*** ***
Please find enclosed all of *** ***'s repair ordersWe are working with the manufacturer to get a resolution for the clientAt this time all repair orders have been sent to the manufacturer for review.If you have any questions to this situation, please contact me at ***!Best
Regards,*** ***
With all due respect to *** ***, his visit to the Covert Buick GMC service department in March, is very relevant to the problems he encountered in September, On repair order #340512, we recommended that he have the front differential cover resealed to avoid leaking differential fluidWe gave him an estimate of $for these repairsHe declined these repairs, which would have prevented the damage to his vehicle in September.*** *** had his vehicle towed to our shop on May 13, after hitting a guard railHe supplied parts to replace the brush guard and to repair the broken steering linkageWe performed the services he requestedWe have no record of him requesting any additional services orinspections at that time.In the time that passed between his service in our shop in May and his problems in September, *** *** apparently had work performed at Don Hewlitt Chevrolet on or around September 17, 2014, approximately one week prior to the differential seizing as he was driving to San Antonio.The ultimate damage to *** ***'s vehicle occurred six months and miles after we recommended service that could have prevented the damage