Complaint: ***
I am rejecting this response because:Hey I spoke with *** *** this afternoon about a truck and wanted to settle it in different ways1st being we split the taxes half and half but he wouldn't do it2nd way is what he's been wanting to do which is me buy a truck and get a return on this oneI went on *** and found a truck I liked which will be pictured at the end of email which is a screen shot from websiteOnce I found the truck I texted *** *** about the truck and one of his guys called me to tell me the price on the site wasn't correct it was actually $3,more than what is advertised due to it being a wrong website even though it says Covert and has same stock number/vin numberPlease let me know what we can do about thisI've got to get this settled I work 100-hours a week as it is and already have enough stress dealing with work without having to deal with this daily.
Regards,
*** ***
We have reached out to the client this morning to apologize for the concern and issuesAlso, we have sent a driver to his home with a check, his second key and his license plates.Again, our apologies for the situation!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I want an investigation into the legal discrepancies between the two leases. I want compensation for loss of use of key features of my car due to this dealership and their inability to service cars. And I want all of my paperwork transferred to another dealership.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me - contingent upon receiving the $500 refund check they promised in their response.Please do not close the issue until I actually get the check and confirm the matter has been resolved as promised.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have told the contact person several times that I think I should be reimbursed the full amount I paid on my previous lease that I was dishonestly charged.
Regards,
[redacted]
Complaint: [redacted]We understand that Ms. [redacted] does not want to do business with the dealership. Unfortunately, we agree that Ms. [redacted] and the dealership are not a good match. The dealership employees have taken much verbal abuseand aggressive language through emails, text, phone calls and voicemails.At this time she may go to any dealership of her choice in her area. We will be happy to answer any questions that her dealer might have. They may call the service manager at [redacted]! Also, all manufacturer warrantythat has been done is documented in their global system that can be pulled up by her vin# [redacted].We have attached both Maintenance and Warranty Customer Acknowledgement forms. Ms. [redacted] signed during both lease agreements. The service agreement is between the manufacturer and her, not the dealer. We follow thepolicy and procedures that the manufacturer puts in place.In closing we will not be compensating her $5000.00We wish her the best!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks to Mr Covert situation was handled quickly and to my satisfaction.
Regards,
[redacted]
The customer purchased a Pre-Owned 2005 Nissan Maxima, with 91,213 miles, from us in August of 2012 for the price of $9,529.28($1,420.02 below the NADA Retail Price of $12,125.00). This was over 3 years and 20,000 miles ago. As with the purchase of any mechanical product, there is a risk involved...
with purchasing used goods and this risk is reflected in the pricing. Fortunately for Consumers and Auto Dealerships, vehicle age, mileage and condition are the major contributors in determining these values and selling prices and are made readily available to all.Prior to the purchase in 2012, this vehicle went through our standard "172-Point Used Car Inspection" and we spent $738.17, getting the vehicle "Ready for Sale". Any vehicle sold, that is not under Manufacturer's Warranty, is sold as an "As-is" vehicle with no guaranty of future performance or longevity and is identified as such on the vehicle and documented with the Customer's signature on a "Buyers Guide" during the processing of the paperwork for purchase. Also at that time, customers are given an opportunity to purchase "Vehicle Service Protection" coverage to absorb some, if not all, of the cost in the event of future Mechanical failures. This coverage was declined by the customer at time of purchase, as indicated by signature on our "Covert Required Disclosure".Covert Cadillac has always and will continue to always perform our inspections with due diligence and offer our Customers a quality vehicle at a fair price. Furthermore, Covert Cadillac has no record of any correspondence with the customer, prior to 11/6/15 visit, since the purchase date except for a "Thank you for your Purchase" letter sent out September of 2012 and a "Happy Birthday" wish in August of 2013, both from us and both without reply. Also, according to Carfax no maintenance has been performed since purchase. While it is unfortunate that the Customer is experiencing mechanical issues at this time, the responsibility of repairs lies solely in the customer's hands as previously discussed and acknowledged by signature at "Time of Sale".
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Covert has assured that I will be compensated. Please keep this as a record because I'm trusting that they will honor their word.
Regards,
[redacted]
As a dealership that has been in business for over 100 years, 100% disclosure is paramount in any transaction that we complete. Every effort is taken to give all customers accurate information on the vehicle that they are purchasing. CarFax and Autocheck reports, signed by the customer, are required...
documents in every pre owned vehicle transaction and are kept on file with all the other paperwork.In regards to the transaction in question all pertinent information on the vehicle that was purchased was given to and signed by the customer. At the time of purchase, we even went a step further and proving a GM build sheet for the vehicle which clearly stated its trim level and equipment. The customer was given multiple opportunities to inspect and drive the vehicle in question before taking delivery.We do not believe that the dealership did anything unethical during this purchase, but as a customer service gesture we are forwarding $500.00, as requested by the customer, and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because:I never want to have anything to do with your lying and demeaning car dealership again. I thought that was clear.No, I do not want to give you a sale and lease a new car from you and start the cycle of insanity over again. Hell no. I will never buy a car from you thieves again.No. I do not want you to work on my car or to have any contact with you ever again.No, I do not want a field engineer from the company. I am contacting corporate directly and THEY will handle it. Not someone involved with you or your dealership sent by you.No, no, no to you all of your b.s. Here is what I do want as I have already mentioned.1. I want all of my paperwork transferred to the nearest Buick GMC dealership to me in 78748.2. I want an investigation performed on the mix-up between the first lease and the second lease and why I was promised full service and to never pay for an oil change again but once I had the car accident and got the second car the lease was full of errors and had to be redone several times. What fell of? I want this investigated by General Motors, not by you.3. I want monetary compensation. I have emails dating back to October of 2015 demanding you fix the rear-view camera. Once again, I owned this same exact car twice. I know the difference. And for years you lied to me and told me it was normal and just dirty when you never optimized it or did the dealer prep. FOR YEARS I was unable to use this key feature.I want monetary compensation for loss of use of key features of the vehicle, for the hours and days of time off of work, the missed meeting and flights spend trying to tangle your incompetence and having to bring the car back over and over and over for the same issues that were never fixed or ignored - that is money out of my pocket, for the harassment and discrimination I have experienced as a female car owner at the hands of your service department who continually lies to my face about everything they say,or hang up on me and for the stress and anxiety your dealership and service department has caused in my life and emotional duress I have had to endure that has affected other parts of my life. Having a working vehicle is key to quality living in Austin. You have chosen to continue to think your can get away with without being accountable for the hardships your lies, incompetence and lies has on lives. #TimesUp. I want cash money. $5000 in compensation for all of it. I have NEVER had so many problems with a new car or a dealership in my life. Everytime you finally fix something after 2-3 trips and loops of insanity and fights and fires it takes to actually get you people to do your jobs you call and DEMAND a 5-star rating. Like a mafia. You intimidate customers into excusing your behavior and harassment because you finally fixed something, and if we don't it is intimidating because eventually we will need the car serviced once again. Only we won't get the life of the lease service we were sold, because you are all liars.Got it? Here is what needs to happen. All FOUR things. None of which include buying or having service from you.1. I never want to deal with you again.2. I want all of my paperwork transferred to another dealer, the one that is closest o 78748 for the reminder of the lease.3. I want an investigation into discrepancies between the first and second lease.4. I want monetary compensation of $5000 for loss of use of key features, time lost from work, emotional duress and discrimination. Thank you,[redacted]
Regards,
[redacted]
[redacted] brought his 1997 Hummer to the Covert Buick GMC service department on 3/25/2014 for a variety of issues, including what hereferred to as a “slow weep” from the front differential. He was given an estimate for all services. Our technician, [redacted] recommended resealing the...
front differential cover for a cost of $332.42. The odometer showed a total of 116,293 miles at that time. [redacted] agreed to return on 3/31/2014 for repairs.[redacted] returned on 3/31/2014. Repair order 340512 documents that the customer authorized a fuel injection flush and fuel filter replacement, but declined the recommended service to reseal the differential. The odometer showed 116,476 at that time.On 5/13/2014, after hitting a guard rail, [redacted] brought the vehicle in for repair of damage to the grill guard and steering linkage. Repair order 345370 documents these repairs. The odometer reading at that time was 116,714 miles.[redacted] returned on 7/16/2014, stating that the steering wheel was off center. Repair order 353358 documents that no services were performed. The odometer reading was 116,744 miles.On 9/17/2014, [redacted] took the vehicle to [redacted] Cadillac in San Antonio complaining that the front end locked up while driving. They determined that there was no fluid in the front differential and the front gears and bearings were damaged. They recommended replacement of the front differential assembly. [redacted] declined the repairs. The odometer reading at that time was 116,899 miles.When [redacted] took his vehicle to [redacted] Cadillac, six months had elapsed and an additional 606 miles had been driven since he declined Covert’s recommended service to reseal the front differential cover in order to stop the fluid leak. Because of his decision to continue driving the vehicle for months without performing the necessary repairs and maintenance, [redacted] bears full responsibility for any subsequent damage to the vehicle.
Complaint: [redacted]
I am rejecting this response because:Covert simply does not understand the problem at hand. Any service prior to the high speed impact does not change the fact that covert let me leave there facility with an empty differential, after assuring me that my vehicle was road worthy. I will let my lawyers handle the matter from here.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Information given from the dealership is not accurate. I have kept up with the maintenance of the car as well as inspection. I wasnot disputing that when you buy a used car you by as is. My dispute is the mechanic dept. was dishonest about the work done on the car and the condition of the car at the time of purchase. I did bring the automobile back two weeks after purchase because the engine light was on. I wished I had them document that at the time. I can't believe all the inspection that they are saying were done if the engine light was on two weeks later. As the salesperson told me when I meet with him this past friday said, "The engine light could of been anything>' He is right about that, so why weren't any diagnosics ran on my car at that time. This is my complaint is that is poor customer service. As I said, I notice at least one other complaint on your website which states when another customer came in shortly after buying the car that brought it in to the dealership also. Diagnostics were not run on that car either, the light was just turned off. They can hide behing thebuying car as is statement. However, I believe they bare some responsibilty for the mechanical problems I am having. They can say they don't think my car problems are related to the engine light coming on shortly after my purchase. But they can't say 100 % that all my mechanical issues could of been avoided if diagnotics were run at that time. They were not willing to accept they could be responsible for the transmission going out. I company with integratity would have been open to comprimise. They were not. I wished I would not have believed what the salesman and mechanics told me, as they said whatever they thought would get the sale without a concern for the person buying the car. I will never buy from this dealership and will not be recommending them to anyone. Instead I will be warning others. As now I am left with $4,700 left to pay on the loan with at least $4,000 needed in repairs. I believe the fair thing for the dealership to was tto fix the car. Now I am left with the only option which is invoulentary repossesion of the car.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We agreed on full refund minus taxes which was his original offer on the Revdex.com page
Regards,
[redacted]
We reached out to [redacted] and she admits that we did not ‘misdiagnose’ the vehicle, she chose to take it for repairs elsewhere. It was brought in for a clunk noise which was diagnosed as a bad rear differential bushing. We informed here that the driveline coupler had splits in it, and that...
there could be a possibility of this coupler falling apart once we remove it to replace the differential bushing. We were trying to be transparent in the whole repair, as if we would have said nothing, then they would have been truly upset for us not letting them know ahead of time of the possibility. Anyways, we are sending her a check for $200. And this issue is resolved. Please update your records with this resolution. Thank you!
Complaint: ***
I am rejecting this response because:Hey I spoke with *** *** this afternoon about a truck and wanted to settle it in different ways1st being we split the taxes half and half but he wouldn't do it2nd way is what he's been wanting to do which is me buy a truck and get a return on this oneI went on *** and found a truck I liked which will be pictured at the end of email which is a screen shot from websiteOnce I found the truck I texted *** *** about the truck and one of his guys called me to tell me the price on the site wasn't correct it was actually $3,more than what is advertised due to it being a wrong website even though it says Covert and has same stock number/vin numberPlease let me know what we can do about thisI've got to get this settled I work 100-hours a week as it is and already have enough stress dealing with work without having to deal with this daily.
Regards,
*** ***
We have reached out to the client this morning to apologize for the concern and issuesAlso, we have sent a driver to his home with a check, his second key and his license plates.Again, our apologies for the situation!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I want an investigation into the legal discrepancies between the two leases. I want compensation for loss of use of key features of my car due to this dealership and their inability to service cars. And I want all of my paperwork transferred to another dealership.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me - contingent upon receiving the $500 refund check they promised in their response.Please do not close the issue until I actually get the check and confirm the matter has been resolved as promised.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have told the contact person several times that I think I should be reimbursed the full amount I paid on my previous lease that I was dishonestly charged.
Regards,
[redacted]
Complaint: [redacted]We understand that Ms. [redacted] does not want to do business with the dealership. Unfortunately, we agree that Ms. [redacted] and the dealership are not a good match. The dealership employees have taken much verbal abuseand aggressive language through emails, text, phone calls and voicemails.At this time she may go to any dealership of her choice in her area. We will be happy to answer any questions that her dealer might have. They may call the service manager at [redacted]! Also, all manufacturer warrantythat has been done is documented in their global system that can be pulled up by her vin# [redacted].We have attached both Maintenance and Warranty Customer Acknowledgement forms. Ms. [redacted] signed during both lease agreements. The service agreement is between the manufacturer and her, not the dealer. We follow thepolicy and procedures that the manufacturer puts in place.In closing we will not be compensating her $5000.00We wish her the best!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks to Mr Covert situation was handled quickly and to my satisfaction.
Regards,
[redacted]
The customer purchased a Pre-Owned 2005 Nissan Maxima, with 91,213 miles, from us in August of 2012 for the price of $9,529.28($1,420.02 below the NADA Retail Price of $12,125.00). This was over 3 years and 20,000 miles ago. As with the purchase of any mechanical product, there is a risk involved...
with purchasing used goods and this risk is reflected in the pricing. Fortunately for Consumers and Auto Dealerships, vehicle age, mileage and condition are the major contributors in determining these values and selling prices and are made readily available to all.Prior to the purchase in 2012, this vehicle went through our standard "172-Point Used Car Inspection" and we spent $738.17, getting the vehicle "Ready for Sale". Any vehicle sold, that is not under Manufacturer's Warranty, is sold as an "As-is" vehicle with no guaranty of future performance or longevity and is identified as such on the vehicle and documented with the Customer's signature on a "Buyers Guide" during the processing of the paperwork for purchase. Also at that time, customers are given an opportunity to purchase "Vehicle Service Protection" coverage to absorb some, if not all, of the cost in the event of future Mechanical failures. This coverage was declined by the customer at time of purchase, as indicated by signature on our "Covert Required Disclosure".Covert Cadillac has always and will continue to always perform our inspections with due diligence and offer our Customers a quality vehicle at a fair price. Furthermore, Covert Cadillac has no record of any correspondence with the customer, prior to 11/6/15 visit, since the purchase date except for a "Thank you for your Purchase" letter sent out September of 2012 and a "Happy Birthday" wish in August of 2013, both from us and both without reply. Also, according to Carfax no maintenance has been performed since purchase. While it is unfortunate that the Customer is experiencing mechanical issues at this time, the responsibility of repairs lies solely in the customer's hands as previously discussed and acknowledged by signature at "Time of Sale".
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Covert has assured that I will be compensated. Please keep this as a record because I'm trusting that they will honor their word.
Regards,
[redacted]
As a dealership that has been in business for over 100 years, 100% disclosure is paramount in any transaction that we complete. Every effort is taken to give all customers accurate information on the vehicle that they are purchasing. CarFax and Autocheck reports, signed by the customer, are required...
documents in every pre owned vehicle transaction and are kept on file with all the other paperwork.In regards to the transaction in question all pertinent information on the vehicle that was purchased was given to and signed by the customer. At the time of purchase, we even went a step further and proving a GM build sheet for the vehicle which clearly stated its trim level and equipment. The customer was given multiple opportunities to inspect and drive the vehicle in question before taking delivery.We do not believe that the dealership did anything unethical during this purchase, but as a customer service gesture we are forwarding $500.00, as requested by the customer, and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because:I never want to have anything to do with your lying and demeaning car dealership again. I thought that was clear.No, I do not want to give you a sale and lease a new car from you and start the cycle of insanity over again. Hell no. I will never buy a car from you thieves again.No. I do not want you to work on my car or to have any contact with you ever again.No, I do not want a field engineer from the company. I am contacting corporate directly and THEY will handle it. Not someone involved with you or your dealership sent by you.No, no, no to you all of your b.s. Here is what I do want as I have already mentioned.1. I want all of my paperwork transferred to the nearest Buick GMC dealership to me in 78748.2. I want an investigation performed on the mix-up between the first lease and the second lease and why I was promised full service and to never pay for an oil change again but once I had the car accident and got the second car the lease was full of errors and had to be redone several times. What fell of? I want this investigated by General Motors, not by you.3. I want monetary compensation. I have emails dating back to October of 2015 demanding you fix the rear-view camera. Once again, I owned this same exact car twice. I know the difference. And for years you lied to me and told me it was normal and just dirty when you never optimized it or did the dealer prep. FOR YEARS I was unable to use this key feature.I want monetary compensation for loss of use of key features of the vehicle, for the hours and days of time off of work, the missed meeting and flights spend trying to tangle your incompetence and having to bring the car back over and over and over for the same issues that were never fixed or ignored - that is money out of my pocket, for the harassment and discrimination I have experienced as a female car owner at the hands of your service department who continually lies to my face about everything they say,or hang up on me and for the stress and anxiety your dealership and service department has caused in my life and emotional duress I have had to endure that has affected other parts of my life. Having a working vehicle is key to quality living in Austin. You have chosen to continue to think your can get away with without being accountable for the hardships your lies, incompetence and lies has on lives. #TimesUp. I want cash money. $5000 in compensation for all of it. I have NEVER had so many problems with a new car or a dealership in my life. Everytime you finally fix something after 2-3 trips and loops of insanity and fights and fires it takes to actually get you people to do your jobs you call and DEMAND a 5-star rating. Like a mafia. You intimidate customers into excusing your behavior and harassment because you finally fixed something, and if we don't it is intimidating because eventually we will need the car serviced once again. Only we won't get the life of the lease service we were sold, because you are all liars.Got it? Here is what needs to happen. All FOUR things. None of which include buying or having service from you.1. I never want to deal with you again.2. I want all of my paperwork transferred to another dealer, the one that is closest o 78748 for the reminder of the lease.3. I want an investigation into discrepancies between the first and second lease.4. I want monetary compensation of $5000 for loss of use of key features, time lost from work, emotional duress and discrimination. Thank you,[redacted]
Regards,
[redacted]
[redacted] brought his 1997 Hummer to the Covert Buick GMC service department on 3/25/2014 for a variety of issues, including what hereferred to as a “slow weep” from the front differential. He was given an estimate for all services. Our technician, [redacted] recommended resealing the...
front differential cover for a cost of $332.42. The odometer showed a total of 116,293 miles at that time. [redacted] agreed to return on 3/31/2014 for repairs.[redacted] returned on 3/31/2014. Repair order 340512 documents that the customer authorized a fuel injection flush and fuel filter replacement, but declined the recommended service to reseal the differential. The odometer showed 116,476 at that time.On 5/13/2014, after hitting a guard rail, [redacted] brought the vehicle in for repair of damage to the grill guard and steering linkage. Repair order 345370 documents these repairs. The odometer reading at that time was 116,714 miles.[redacted] returned on 7/16/2014, stating that the steering wheel was off center. Repair order 353358 documents that no services were performed. The odometer reading was 116,744 miles.On 9/17/2014, [redacted] took the vehicle to [redacted] Cadillac in San Antonio complaining that the front end locked up while driving. They determined that there was no fluid in the front differential and the front gears and bearings were damaged. They recommended replacement of the front differential assembly. [redacted] declined the repairs. The odometer reading at that time was 116,899 miles.When [redacted] took his vehicle to [redacted] Cadillac, six months had elapsed and an additional 606 miles had been driven since he declined Covert’s recommended service to reseal the front differential cover in order to stop the fluid leak. Because of his decision to continue driving the vehicle for months without performing the necessary repairs and maintenance, [redacted] bears full responsibility for any subsequent damage to the vehicle.
Complaint: [redacted]
I am rejecting this response because:Covert simply does not understand the problem at hand. Any service prior to the high speed impact does not change the fact that covert let me leave there facility with an empty differential, after assuring me that my vehicle was road worthy. I will let my lawyers handle the matter from here.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Information given from the dealership is not accurate. I have kept up with the maintenance of the car as well as inspection. I wasnot disputing that when you buy a used car you by as is. My dispute is the mechanic dept. was dishonest about the work done on the car and the condition of the car at the time of purchase. I did bring the automobile back two weeks after purchase because the engine light was on. I wished I had them document that at the time. I can't believe all the inspection that they are saying were done if the engine light was on two weeks later. As the salesperson told me when I meet with him this past friday said, "The engine light could of been anything>' He is right about that, so why weren't any diagnosics ran on my car at that time. This is my complaint is that is poor customer service. As I said, I notice at least one other complaint on your website which states when another customer came in shortly after buying the car that brought it in to the dealership also. Diagnostics were not run on that car either, the light was just turned off. They can hide behing thebuying car as is statement. However, I believe they bare some responsibilty for the mechanical problems I am having. They can say they don't think my car problems are related to the engine light coming on shortly after my purchase. But they can't say 100 % that all my mechanical issues could of been avoided if diagnotics were run at that time. They were not willing to accept they could be responsible for the transmission going out. I company with integratity would have been open to comprimise. They were not. I wished I would not have believed what the salesman and mechanics told me, as they said whatever they thought would get the sale without a concern for the person buying the car. I will never buy from this dealership and will not be recommending them to anyone. Instead I will be warning others. As now I am left with $4,700 left to pay on the loan with at least $4,000 needed in repairs. I believe the fair thing for the dealership to was tto fix the car. Now I am left with the only option which is invoulentary repossesion of the car.
Regards,
[redacted]
I appreciate Abby and her customer service skills of the cust service dept at Covert Buick and wish she'd been referred to earlier in the process.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We agreed on full refund minus taxes which was his original offer on the Revdex.com page
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: that is not even 1/4 of my repairs
Regards,
[redacted]
We reached out to [redacted] and she admits that we did not ‘misdiagnose’ the vehicle, she chose to take it for repairs elsewhere. It was brought in for a clunk noise which was diagnosed as a bad rear differential bushing. We informed here that the driveline coupler had splits in it, and that...
there could be a possibility of this coupler falling apart once we remove it to replace the differential bushing. We were trying to be transparent in the whole repair, as if we would have said nothing, then they would have been truly upset for us not letting them know ahead of time of the possibility. Anyways, we are sending her a check for $200. And this issue is resolved. Please update your records with this resolution. Thank you!