Vector Security

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It is NOT accurate but I am not going to spend the time going through phone records to prove the number of times I tried to resolve this with VectorThey are NOT a customer friendly company or a company I, nor any friends or family will ever deal with in the future However, if the ongoing debitting of my checking account by Vector for providing absolutely nothing in return is in truth finally cancelled, I find that satisfactory to me I can only hope all of their employees get to experience that from some company they do business with Thank you for you time and invaluable assistance in this matterVector could learn a lot from you Regards, [redacted]

Account has been terminated and no money is owed to Vector Security [redacted] Security who originally sold and installed the system may still hold the customer to the terms of the agreement since they incurred all the expenses

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ Customer signed year agreement on 6/4/agreeing to pay Vector $The State of Florida charges tax on the monitoring, it is stated in the contract that customer is responsible for all state, county fee's and taxesVector is more than willing and even offered to service the system, but the customer refused serviceVector is holding the customer to the terms of the contractAccount has been terminated but customer is held accountable for final bill through 6/4/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/16) */ The reality couldn't be any further from the truthVector never offered to send a technician to come repair the malfunctioning alarm systemFor several months i've had problems with the security system failing, and since February I have been trying to get Vector Customer Service to send a technician, but to no availI have signed a contract with Vector; however, I was never able to get a hold of a customer service representativeA customer service representative was impossible to reachVector never offered to send a technician to repair their faulty alarm systemI was paying for a service I was not receivingAfter several months of paying for a malfunctioning security system, I closed the accountI did not hear from Vector until after I closed the accountI feel I am a victim of a scamVector needs to be investigated Sincerely, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) For several months i've had problems with the security system failing, and I have been trying to get Vector Customer Service to send a technician, but to no availI was paying for a service I was not receivingAfter several months of paying for a malfunctioning security system, I closed the accountI will not reopen my account with Vector because I feel I was/am a victim of a scam Final Business Response / [redacted] (4000, 13, 2015/05/21) */ Customer will be held to terms of agreementWhy would Vector refuse to service a customer that is paying us a monthly fee? Makes no sense...Again, we will service the account and make things right, but releasing the customer from the terms of the contract is not an option

Pleaseaccept this as our response to Revdex.com Case# [redacted] submitted by [redacted] ***Mr[redacted] signed a contract with Vector Security on February 17, This contractstates under Term “For services, the initial term of this Agreement is three(3) years commencing on the day services begins, and will automaticallycontinue for successive one (1) year terms unless canceled by either of us inwriting at least thirty (30) before the end of the initial term or any renewalterm”While Mr [redacted] does not feel that he agreed to the automatic renewal, hedid in fact agree to this term when he signed the contract Wedid receive a call from Mr [redacted] requesting to cancel on January 24, andwas told that someone from our Retention Department would call him back todiscuss cancellationA representative attempted to call him on two differentnumbers, however one was not a working number and the other did not have avoicemail box set up so we could not leave a messageWe heard back from [redacted] on February 25, and explained that in order to cancel the service wedo require thirty days written notice, per his contractWe received hiscancellation notice on February 27, and it is being processed [redacted] is correct that a payment was drafted from his account on February 24,Since he had not sent in a cancellation notice, his account was stillactiveGiven that he does have to provide thirty days’ notice to cancel, thepayment drafted is validHowever, since ** [redacted] has been a valued customerfor six years, as a courtesy we will refund the last payment of $in theform of a checkHe should receive this within 2-weeks Welook forward to your prompt resolution of this caseA copy of this letter hasbeen sent to the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: if it had been communicated on the date I originally requested cancellation on 9/that the contract my mother and I had entered into years prior could not have be terminated until 4/2016, then this issue would have never been sent to the Revdex.comTrain your Reps to provide accurate information and not mislead customers to believe something is being done even though it was never intendedI've paid for this service for years on my mother's behalf as she was a resident in the homeI've been treated as if this has been all my fault when the inaccurate information came from your team of peopleThis has been the most disappointing customer service experienceBuyers beware!! Great upfront service for installations and upgrades but lousy to terminateAutomatic withdrawal will never end no matter what you have been told unless you handle it at the bank personallyI need no further comments or feedback from Vector SecurityI am happy to never doing business with them again! Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Contract is attached(For Privacy concerns, Image not uploaded for publishing)

Back in May of [redacted] informed us that she had sold her home [redacted] went to the home to meet with the new homeowners, the [redacted] family, who were interested in continuing on with the serviceSince they were going to continue on with the service we would terminate *** ***'s contract and they would take over the remaining balance of the contractHowever, the sale of the home did not go through, putting the burden back onto [redacted] ***She continued to make her monthly payments up until her move in April 2015, when we found out that she was moving and this time the new homeowners were not willing to take over her service, leaving her with the remaining balance of contract, which was until September Instead of having her pay the full amount I authorized a reduction of 20% off of her balance, however she did not find that acceptable and told us to turn her over to collections because she was not paying us anythingWhich at that point was doneWe did remove the leased radio unit on April 10th, 2015, which was arranged by [redacted] for us to meet the realtor to have removedThe full security system is still in the home that was sold and remains a fully functional unit if the new homeowner should ever wish to activate it, however the system is no longer communicating as of April 9th, which is when we received the signed termination form attachedWe try to work with customers whom are moving, giving them options to move the system to a new location within our service territory, to have the new homeowner take over the existing contract or to make payment arrangements, such as in this case helping by reducing the amount owed by 20%None of these options were ones that [redacted] was willing to accept [redacted] still owes the balance of her contract up until September

Spoke with customer this afternoon and let him know that account will be terminated as of 4/1/Regards, Steve H [redacted] Director of OperationsVector Security, Dealer Division

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will re-contact if payment is not received within weeks Regards, [redacted]

We are unable to assist this customer from our Wilkes-Barre, PA branch We have no customers in South CarolinaFor resolution, they need to contact our dealer office at [redacted] ***, Suite 200, Fairfax, VA

I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me Please mail the bill to: [redacted] *** Regards, [redacted] ***

They will trick you into signing long term contractThen you get stuck with payment even when you do not live there anymore

This complaint is my attached correctlyWe are located on Notheastern PENNSYLVANIA and have no accounts in this state

Customer signed year agreement on 6/10/agreeing to pay Vector $per monthLine of the contract title "TERM" clearly states the contract will continue for successive one (1) year terms unless cancelled by either of us in writing at least days before the end of the initial term or any renewal termWith this being said, if the customer wanted to cancel they should have done it in May or June, Since this did not happened the contract renewed for another one year term and is up in June, Customer know owes for the one year period of June, through June,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Your side of the contract is the problemI have attached the certificate of installation as well as my copy of the contract, As you can see, Where the boxes are checked in the upper right on YOUR copy it was left blank on MINE, The person who did the contract checked those boxes AFTER he left my houseI am assuming because he didn't remember what I ordered he just checked whatever equaled the amount writtenAs you can see on all the other paper work that I have it says clearly 2-way monitoring was installedThis has been the problem and your office REFUSES to bend from what you have on your side of the contract, even though that information was marked INCORRECTLYSince the contract was altered after I signed it, I could ask for a full refund, however, I agree to the fact I wanted 2-way voice monitoring system, since I did not receive that due to ERROR on YOUR part, I would like to be refunded the $10/month that I paid extra in anticipation for that service that I never received10x36mo=dollars credited to my account in which I will pay the remaining balance Regards, [redacted]

Customers account will be terminated with no final bill

Unfortunately, we are unable to assist the customer from this office as it is not our accountCustomer should contact our Dealer Office at [redacted] ***, Fairfax, VA [redacted]

We will send the customer a refund of $169.50, the amount she paid the collection agency Check should arrive within weeks