Vehicle Assurance

I own a 2005 Ford Mustang and at the time it had 120,000+ miles on it. The timing chain broke and when the Ford service manager called about my claim Vehicle Assurance didn't even asked what had happened to the car. All they wanted was service records. My contract very clearly states that a timing chain and gears is covered. When I called to cancel the contract their representative (Tammi) said that I should look at my maintenance book and see that Ford requires a timing chain to be serviced and/or replaced between 98,000 & 100,000 miles. Ford service people said not true and my maintenance book says nothing about the timing chain. I am going into arbitration with this company but folks, stay away, they are low down and if you noticed only have a 1 star rating.

Vehicle Assurance keeps sending me letters informing me that my rates might go up if I don't call them. I have called them numerous times; they say they will take me off their mailing list, but letters keep coming.

We have received the complaint filed by [redacted] and apologize for any inconvenience our mailing may have caused The letter she received was an offer for new coverage with Vehicle Assurance and was not referencing coverage she may currently have with another company Since she has coverage in place, she may disregard our offer We have added Ms [redacted] to our Do Not Mail List so that she will no longer receive mailings from us Please note that there are other companies that use Direct Mail, but Vehicle Assurance will always have our name and address clearly stated on the letter We are not associated with, nor do we do business with, any other these other companies We hope this helps resolve Ms***’s complaint Please let us know if there are any other questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We are in receipt of the complaint from Ms [redacted] and it is true we do contact potential customers through Direct Mail and we did recently mail Ms [redacted] an offer to purchase a vehicle service contract Since she wishes not to receive any further mailings from us, we will add her to Vehicle Assurance’s Do Not Mail listWe do apologize for any inconvenience we may have caused Ms [redacted] due to our Direct Mail campaign and assure her that Vehicle Assurance will not mail her again Please note that there are many similar companies in the industry that use Direct Mail, but Vehicle Assurance will always have our name and address on our letter Ms [redacted] was also concerned about phone calls and threatening letters she receives Vehicle Assurance only uses Direct Mail to mail offers to potential customers; we do not use outbound phone calls, nor do we use threatening letters We are not affiliated with nor do we do business with other Marketing companies or Administrators who utilize these forms of Marketing

We have received the complaint from Mr [redacted] and would like to apologize for any issue our letter may have caused Our letter was an offer to purchase new coverage, we did not know that he had already set up an extended service plan with Toyota As he requested, we will add him to our Do Not Mail List so that he no longer receives mail from Vehicle Assurance Please note, there are other companies that use Direct Mail, but our letter will always have our name and address on it

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ We began helping Mr [redacted] prior to the date that he filed his Revdex.com complaintWith our assistance, the final outcome is that the Administrator/contract-holder is refunding 100% of Mr [redacted] 's moneyAs a result, Mr [redacted] stated to us that he is satisfied with our role in the resolution of his complaint and that he intends to notify the Revdex.com that he would like to withdrew his complaint against Vehicle Assurance

We have received the inquiry from Mr [redacted] and apologize for any inconvenience our mailing may have caused him As Mr [redacted] has requested, we will add him to the Do Not Mail list for Vehicle Assurance so that he will not receive any mailings from us in the future Please note that there are other companies in the industry that use Direct Mail, but Vehicle Assurance will always have our name and address clearly stated on the letter We are a separate company and we are not associated with, nor do we do business with, any of these other companiesMr [redacted] referenced our Website and all the information on hosting and IP address, all of this is correct The company information including address and phone number are on the Home page, this is the same address and phone number on the Direct Mail piece that was sent to Mr*** We are currently updating the Contact page and that will be available shortly, but all other forms of contact are available In reference to the Facebook inquiry regarding [redacted] , Mr [redacted] does not have a Facebook accountVehicle Assurance does not know nor is it affiliated with the [redacted] who resides in France

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the comment states I have not received calls, this statement is falseI have received calls, when I asked for the company's address I was told they are not allowed to provide their address due to security reasonsThe calls continue however the caller hangs up because the caller has seen my verbal request to not callWhen I redial the number back, it is the Vehicle Assurance Sincerely, [redacted]

Prior to filing this complaint, Mrs [redacted] called us and stated that she wanted to cancel her policy, which we did We are awaiting notification from VISA in regard to the total amount of chargebacks they have processed on her behalf Upon receiving that, we will mail a check for the remaining balance so that the [redacted] s are refunded 100%

This is in response to the inquiry we received from [redacted] & [redacted] regarding a Vehicle Service Contract they purchased with United Car Care, through Vehicle Assurance Vehicle Assurance is a marketer of Vehicle Service Contracts and we place customers with the appropriate Administrator based on their vehicle and driving habits Since the contract is between the Customer and the Administrator, Vehicle Assurance does not have the authority to approve or authorize any claims or payments We are always available to assist and work hard for the customer, but the claim approval or denial is based on the contract and must be handled through the Administrator, United Car Care Per the contract, pre-existing conditions are non-covered We asked the [redacted] ’s if there were any problems with the vehicle when they first called on 6/1/2016, and they said they didn’t think they had any major problems with the vehicle On a subsequent call, after a claim was denied by United Car Care because of a pre-existing condition, the [redacted] ’s stated they knew the air conditioner wasn’t working at the time of the first call The [redacted] ’s indicate that they plan to cancel the contract Upon receipt of the cancellation letter, they will receive a pro-rated refund, as outlined in their contract If we can be further assistance, please let us know

We have received and reviewed the complaint by Mr [redacted] and apologize for any inconvenience our marketing caused On rare occasions we can receive data that has incorrect information and when we are made of aware of this we remove it from our system We want to assure Mr [redacted] that this is not a case of identity theft and we have removed this incorrect information Also, as he requested, we have removed Mr [redacted] from our database as well, so that he will no longer receive any mailers from Vehicle Assurance Please note that there are other companies in the industry but Vehicle Assurance will always have our name and address clearly stated on the letter We are not affiliated with nor do we do business with any other companies in the industry We also wanted to let Mr [redacted] know that we listened to the call and agree he should have been transferred to a manager who would have been able to address his concerns We have addressed the handling of this call with the sales representative that Mr [redacted] spoke to and used it as a training tool for his improvement We hope these actions resolve this issue to Mr [redacted] ’s satisfaction

We have received and reviewed the complaint made by Ms [redacted] *** Vehicle Assurance is a marketer of vehicle service contracts and we use direct mail as our form of marketing and we did mail Ms [redacted] an offer to purchase a vehicle service contract in September of Ms*** called on 9/15/and on 2/27/informing us that she did not own the vehicle referenced in our September offering With Ms***’ information we removed her from our records and in addition placed her on our Do Not Mail list so that she will not receive any future mailings from Vehicle AssuranceIn Ms***’ statement she references a sale of a motor vehicle and fraudulent charges on her credit reportVehicle Assurance is only a Marketing organization and Vehicle Assurance does not sell vehicles or collect personal credit information Vehicle Assurance does not nor has it ever had any credit reporting capability to a credit rating service nor does it collect any PHI information required for such reportingIf Ms [redacted] believes there is an error in her credit report she would need to contact the credit Bureau to inquiry as to whom placed the information on her credit and have it corrected through the reporting company

We have received the complaint made by Ms***. We have checked our records and find that we did recently mail her an offer; we also found that we mailed her offers in 2016. As Ms*** has requested, we will remove her from our database so she will no longer receive mail from
Vehicle Assurance. Please note there are many other companies that use Direct Mail, but Vehicle Assurance will always have our name and address on any letter we mailIn regard to phone calls she receives, we understand her frustration, however, Vehicle Assurance only uses Direct Mail for our marketing, we do not make outbound sales calls and we are not associated with any of the companies that do. We believe this complaint may be for another company with a similar name, possibly *** *** ***, who does make outbound sales calls

We have received and reviewed the complaint made by Mr*** and would like to apologize for the way in which his call was handled. We would also like to thank Mr*** for bringing this to our attention. As a result of listening to his call, we have re-affirmed with our representatives
that our Marketing Department can remove a caller with just their name and complete address if an ID# is not available. We would also like to confirm that Mr*** has been removed from our mailing list so that he will no longer receive mail from Vehicle Assurance in the futureMr*** also mentions phone calls. While we understand his frustration over calls he is receiving, Vehicle Assurance only uses direct mail for our marketing, we do not make outbound sales calls and we are not associated with any of the companies that doIf we can be of any further assistance, please let us know

We have received the inquiry from Mr*** and as he requested, we have removed him and his address from our records. As a result, he will not receive, nor will anyone else receive, any more mailings from Vehicle Assurance at this address. Please note that there are other companies in
the industry that use Direct Mail, but Vehicle Assurance will always have our name and address clearly stated on the letter.We apologize for any inconvenience this situation has caused Mr*** and assure him that we have done everything we can to resolve it

Initial Business Response /* (1000, 6, 2015/10/26) */
We received the inquiry from *** *** regarding her Vehicle Service Contract she purchased with Enterprise Financial Group (EFG) through the broker, Vehicle AssuranceVehicle Assurance is a broker of Vehicle Service Contracts and we
place customers with the appropriate Insuror/Administrator based on their vehicle and driving habitsThe contract is between the Customer and the Insuror/Administrator; Vehicle Assurance, being a broker, does not have the authority to approve or authorize any claims or payments
Ms*** first complaint is regarding claimsVehicle Assurance being only the Sales broker does not adjudicate claims or interpret the contract between Ms*** and Enterprise Financial GroupAs a courtesy we contacted EFG and there have been covered component claims paid on this policy in the past and our understanding with the current claim is it is not a broken or failed part at this time, but a suggestion by her mechanic to have it fixed and the contract only covers currently broken or failed parts, as outlined in the contract
We are always available to assist and work hard for the customer, but the claim approval or denial is based on the contract and must be handled through the Insuror/Administrator, EFGAny questions Ms*** has about claims should be addressed directly with EFG by calling (XXX) XXX-XXXX
In regard to cancelling the policy and receiving a pro-rated refund, that process is outlined in Ms***' contract and Vehicle Assurance is assisting with thatWe have discussed with Ms*** her options and the amount of the refund based on her time usage of the plan and the paid claims since she purchased the program on August 2, As of this date, Ms*** has not requested to cancel as she is unhappy with the contract pro-rated refund amountIf she would like to continue with the cancel procedures we are available to help
Please let us know if we can be of any further assistance
Initial Consumer Rebuttal /* (3000, 8, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since Vehicle Assurance is the broker and has no authority to approve or authorize any claims, their findings mean nothing to meVehicle Assurance has been misinformed about Enterprise Financial Group (EFG) covering claims on this policy; they have never paid the entire claimThey paid little as possible when a claim was presented to them, leaving me paying more than the $deductible mentioned in the policyVehicle Assurance has no idea what is wrong with my vehicle, whether it is a failed or broken part because EFG did not approve the claim to have the mechanic do an analysis to find out if the rack & pinon needed replacingNo mechanic suggested anything to meI took my car to the shop because it was running hot and making a loud noise when I turned left or rightVehicle Assurance is correct, I am unhappy with the cancellation amount being offered to me as it will not pay for the repairs to my vehicleIt would be stupid of me to cancel and let EFG rip me off for my hard-earned moneyVehicle Assurance as the broker gets a kick-back from the companies they suggest to potential customers and quite naturally they will agree with EFG or any company they suggestAs stated, I want my money back or I want my car fixedI don't care who gives me my money back, Vehicle Assurance or Enterprise Financial Group; I want satisfaction!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/03/02) */
We are in receipt of the complaint from Ms*** and it is true we do contact potential customers through Direct Mail and we mailed Ms*** in February Since Ms*** wishes not to receive any further mailings, we will
add her to Vehicle Assurance's Do Not Mail list
We do apologize for any inconvenience we may have caused Ms*** due to our Direct Mail campaign and assure her that Vehicle Assurance will not mail her again
Please note that there are many similar companies in the industry that use Direct Mail, but Vehicle Assurance will always have our name and address on the letter
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was polite and seemed sincereAs long as they keep their word, I'm satisfied

We have received and reviewed the complaint filed by *** ***. We did speak to Ms*** and misunderstood her request to cancel but still review. We would like to confirm that her service agreement has been cancelled and her down payment has been voided, as this is a same-day
cancel. We hope this resolves Ms***’s complaint. Please let us know if any more information is needed