Vehicle Assurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have received and reviewed the complaint made by Ms. [redacted].  Vehicle Assurance is a marketer of vehicle service contracts and we use direct mail as our form of marketing and we did mail Ms. [redacted] an offer to purchase a vehicle service contract in September of 2017.  Ms. [redacted]...

called on 9/15/2017 and on 2/27/2018 informing us that she did not own the vehicle referenced in our September offering.  With Ms. [redacted]’ information we removed her from our records and in addition placed her on our Do Not Mail list so that she will not receive any future mailings from Vehicle Assurance. In Ms. [redacted]’ statement she references a sale of a motor vehicle and fraudulent charges on her credit report. Vehicle Assurance is only a Marketing organization and Vehicle Assurance does not sell vehicles or collect personal credit information.  Vehicle Assurance does not nor has it ever had any credit reporting capability to a credit rating service nor does it collect any PHI information required for such reporting. If Ms. [redacted] believes there is an error in her credit report she would need to contact the credit Bureau to inquiry as to whom placed the information on her credit and have it corrected through the reporting company.

This is in
response to the inquiry we received from [redacted] & [redacted] regarding
a Vehicle Service Contract they purchased with United Car Care, through Vehicle
Assurance.  Vehicle Assurance is a
marketer of Vehicle Service Contracts and we place customers with the
appropriate...

Administrator based on their vehicle and driving habits.  Since the contract is between the Customer
and the Administrator, Vehicle Assurance does not have the authority to approve
or authorize any claims or payments.
We are
always available to assist and work hard for the customer, but the claim
approval or denial is based on the contract and must be handled through the Administrator,
United Car Care.  Per the contract,
pre-existing conditions are non-covered. 
We asked the [redacted]’s if there were any problems with the vehicle
when they first called on 6/1/2016, and they said they didn’t think they had
any major problems with the vehicle.  On
a subsequent call, after a claim was denied by United Car Care because of a
pre-existing condition, the [redacted]’s stated they knew the air conditioner wasn’t
working at the time of the first call.
The
[redacted]’s indicate that they plan to cancel the contract.  Upon receipt of the cancellation letter, they
will receive a pro-rated refund, as outlined in their contract.
If we can be
further assistance, please let us know.

Initial Business Response /* (1000, 5, 2015/06/12) */
We began helping Mr. [redacted] prior to the date that he filed his Revdex.com complaint. With our assistance, the final outcome is that the Administrator/contract-holder is refunding 100% of Mr. [redacted]'s money. As a result, Mr. [redacted] stated to us that...

he is satisfied with our role in the resolution of his complaint and that he intends to notify the Revdex.com that he would like to withdrew his complaint against Vehicle Assurance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the comment states I have not received calls, this statement is false. I have received calls, when I asked for the company's address I was told they are not allowed to provide their address due to security reasons. The calls continue however the caller hangs up because the caller has seen my verbal request to not call. When I redial the number back, it is the Vehicle Assurance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are in receipt of the complaint from Ms. [redacted] and it is true we do contact potential customers through Direct Mail and we did recently mail Ms. [redacted] an offer to purchase a vehicle service contract.  Since she wishes not to receive any further mailings from us, we will add her to Vehicle...

Assurance’s Do Not Mail list. We do apologize for any inconvenience we may have caused Ms. [redacted] due to our Direct Mail campaign and assure her that Vehicle Assurance will not mail her again.  Please note that there are many similar companies in the industry that use Direct Mail, but Vehicle Assurance will always have our name and address on our letter.  Ms. [redacted] was also concerned about phone calls and threatening letters she receives.  Vehicle Assurance only uses Direct Mail to mail offers to potential customers; we do not use outbound phone calls, nor do we use threatening letters.  We are not affiliated with nor do we do business with other Marketing companies or Administrators who utilize these forms of Marketing.

We have received and reviewed the complaint from [redacted] regarding a Vehicle Service Contract purchased through Vehicle Assurance.  Since the contract is between the Customer and the Administrator, Vehicle Assurance (Marketing Partner) does not have the authority to approve or authorize...

any claims or payments.  As Mr. [redacted] stated, the Administrator (Contract Holder), United Car Care, did deny the claim based on the failure of non-covered parts and as the Marketing Partner we were not involved with that contractual decision. After reviewing Mr. [redacted]’s request and speaking with United Car Care the decision was made to make an exception for Mr. [redacted] and waive the pro-rated refund provided for in the contract and to refund 100%.  We will contact Mr. [redacted] to start the Cancelation/Refund process and once the information that is required is received we will process the 100% refund.