From: *** *** Sent: Tuesday, December 02, 11:AM
/>
To: ***Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
This situation has been resolved on 12/2/
Thank you for forwarding this complaint to us. Ms*** responded
to an offer
to enroll in our collection of Alabama Snow Globe
Ornaments.
Ms*** contacted us on
3/31/at which time we cancelled the order.
I apologize
for the manner in which her call was handled, and have reviewed this with the
representative she spoke with
We have refunded her credit card
$for the ornaments shipped in February, and the gift recipient need not
return the ornaments
We
regret any misunderstanding that has occurred and believe this matter to be
resolved to her satisfaction.
Regards,
*** ***
Danbury Mint
Customer Service Supervisor
*** *** ***
v
Thank you for forwarding this complaint to us. We are very sorry to hear that *** *** is disappointed in the quality of the coins
received. Despite our policy that coins must be returned within days for a refund, we are willing to make a one-time exception and allo* *** *** to return the collection he has been receiving since for a full refund. He may contact us a* ***to arrange for the return The coins in this collection are in circulated condition. We inspected the coins before sending them to *** *** to make sure that they met the definition of circulated condition (per the Official *** *** ** ***): Well worn with main features clear and bold, although rather flat. We strive to offer coins that have good eye appeal.
Please feel free to contact us with any further questions
We are
responding to the complaint filed by Ms*** regarding unauthorized charges
to her credit
card. She contacted us on
04/3/to cancel her order and requested an immediate credit to her credit
card. We issued the credit to her card
in the amount of $as she requested.
In addition, we sent a postage free return label for her to use to send
back the unwanted shipment, cancelled her order, and removed her from our
mailing list. Due to the fact that our
mailings are prepared in advance, it may take up to weeks for the mailings to
stop completely
Please feel
free to contact us with any further questions
From: *** *** [mailto:***] Sent: Monday, June 08, 11:AMTo: ***Subject:
Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** The complaint has been resolved
To whom it may concern: The issue in complaint number *** has been resolved after several emails and calls this morning between myself and the company. Thank you for your time, ***
*** Sent from my iPhone
Thank you for forwarding this complaint to us. We received this order by mail on
1/4/
"> We were contacted this
afternoon regarding this order at which time we shut down the account, cleared
the balance, and sent a postage paid label to return the print. We have also processed the request to remove Mr
***’s name from our mailing list.
Please allow 4-weeks for the mailings to stop. We
have not, nor will we, report this to any credit reporting or collection
agency
We regret any inconvenience this
has caused and believe this matter to be resolved
Beth R***
Danbury Mint
Customer Service Supervisor
###-###-####
Thank you for forwarding this complaint to us. We are sorry to hear that *** *** is disappointed in the quality of the coinsWe have canceled his order as he requested and we will issue a refund to him upon return of the coins
"">The coins in this collection are in uncirculated condition as advertised. The Official Red Book guide to U.Scoins defines uncirculated condition as “a coin that has no trace of wear, but which may show a number of contact marks, and whose surface may be spotted or lack luster.” We inspect all coins for wear and strive to offer coins that meet a commercial standard for uncirculated condition and have good eye appealAgain, we apologize t* *** *** for any disappointmentPlease feel free to contact us with any further questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you Revdex.com for your assistance in this matter
Sincerely,
*** ***
We are responding to the complaint filed by *** *** regarding not being able to complete the collections he was receiving from usThe reason we have suspended his shipments is due to the past due balance on his account in the amount of $
We received a letter from *** *** on
6/5/He was contacted by telephone by one of our Customer Service Representatives upon receiving the letterShe went over the payments received and the balances due*** *** disagreed with the amount and ended the callHis account was turned over to our collection agency for resolution, after receiving nine previous reminders requesting payment for the balance dueIf he would like to pay the amount due, we will gladly reinstate his orders so that he may complete his collections
We will send a new statement to *** *** for his recordsPlease feel free to contact us with any further questions
We are responding to *** ***’s rejection to our previous responseWe maintain that the information provided in our original response is accurateWe will not accept the return of *** ***’s collections for a refund
Please feel free to contact us with any further questions
I spoke with Mr*** and his credit card company
today. They confirmed that the $
being held against his account is an authorization and not a processed
charge. They advised me that they hold
the authorization for days. When asked
if they would accept a fax from us to remove the authorization, they said they
do not accept authorization reversals from Merchants and that Mr***
can contact them to obtain paperwork to have the authorization removed if he so
wishes. I left a voicemail for Mr
*** relaying the information provided by his credit card company,
along with my contact information should he have any further questionsRegards,
Beth
M***
Danbury
Mint
Customer
Service Supervisor
###-###-####
I would have to see the statement of last coin sent, to see if I even have such coin ?. Before I accept or reject this ?,been having issues of kids playing with my mailbox flagUnsure if they took it ?,the carrier has been forgetting to take mail I put in / put flag downHave reported to the postmaster, as well as others mail being put in my box
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
",sans-serifTimes New Roman"">Thank you for forwarding this complaint to us. We regret that the gift recipient was not
satisfied with the product and we have mailed a postage paid label to return
the Miracle Roses. I spoke to Mr***
today to assure him that the product contains real, not artificial, roses. I also advised him that we have processed a
refund to his credit card prior to receiving the return of the Miracle Roses.
We regret any inconvenience this has caused and we believe this matter to be resolved
Sincerely,
Beth ***
Danbury Mint
Customer Service Supervisor
###-###-####
Tell Thank you for forwarding this complaint to us. We have no record of *** *** previously canceling her order for the *** *** collection that she was receiving from us. Now that we are aware that *** *** does not have this
shipment, we have canceled her order and cleared the balance due on the accountShe will receive no further billing notices from us
We would like to note that our invoices and past due notices all reference our toll-free number, customer service email address and website where she can make a payment.
Please feel free to contact us with any further questions.
us why here
Thank you for
forwarding this complaint to us. The Indian Head Penny was minted for years
(1859-1909), our
collection consists of of these years and therefore, some
years are not includedWe tried to make the years representative of the
Indian Head Penny era *** *** was informed yesterday that
the years 1884, 1885, and are not included in the collection.
*** *** has paid
a total of $to date in this collection (pennies at $each)
Since he is
not satisfied, we will send him a postage paid label to return the collection. We will refund him the $he had paid once
the return is received
We regret any
inconvenience that has occurred and believe this matter to be resolved
*** ***
The Danbury
Mint
Customer
Service Supervisor
###-###-####
Complaint: ***
I am rejecting this response because; the Associate failed to answer: I now want the owner/CEO to explain how *** *** could to send out an adverting piece for the same identical item that I had recently ordered and receivedAlso, I now want to know if *** *** deleted my *** postings at their advertisement concerning my commentsIt was deleted twice.
Sincerely,
*** ***
Thank you for forwarding this complaint to us
"> Mr[redacted] placed an order on our
website on 2/2/and cancelled the order shortly thereafter. He contacted us this morning at which time we
notified him that the $transaction that he referenced was an
authorization that was processed at the time of order. We advised him that, since he cancelled the
order, we would not be processing the charge for $39.20. We suggested that he contact his financial
institution if he needed a specific timeframe of when the authorization would
no longer be held on his account
We regret any
misunderstanding that has occurred and believe this matter to be resolved.
Regards,
Beth
M[redacted]
Danbury
Mint
Customer
Service Supervisor
###-###-####
We are
responding to the complaint filed by Mr. [redacted] regarding receiving
promotional mailings for...
job opportunities.
We believe that he may be confusing us with another company. Mr. [redacted] mentions a Tennessee address,
however, we are located in Norwalk, CT.
He did purchase a coin from us in January of this year and asked us to
cancel his order, which we did. We have
also removed him from our mailing list as of 05/7/14. It will take up to four weeks for our
mailings to stop completely. Again, we
are not related to any medical center nor do we send out offers for job
opportunities.
Please feel
free to contact us with any further questions.
From: *** *** Sent: Tuesday, December 02, 11:AM
/>
To: ***Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
This situation has been resolved on 12/2/
Thank you for forwarding this complaint to us. Ms*** responded
to an offer
to enroll in our collection of Alabama Snow Globe
Ornaments.
Ms*** contacted us on
3/31/at which time we cancelled the order.
I apologize
for the manner in which her call was handled, and have reviewed this with the
representative she spoke with
We have refunded her credit card
$for the ornaments shipped in February, and the gift recipient need not
return the ornaments
We
regret any misunderstanding that has occurred and believe this matter to be
resolved to her satisfaction.
Regards,
*** ***
Danbury Mint
Customer Service Supervisor
*** *** ***
v
Thank you for forwarding this complaint to us. We are very sorry to hear that *** *** is disappointed in the quality of the coins
received. Despite our policy that coins must be returned within days for a refund, we are willing to make a one-time exception and allo* *** *** to return the collection he has been receiving since for a full refund. He may contact us a* ***to arrange for the return The coins in this collection are in circulated condition. We inspected the coins before sending them to *** *** to make sure that they met the definition of circulated condition (per the Official *** *** ** ***): Well worn with main features clear and bold, although rather flat. We strive to offer coins that have good eye appeal.
Please feel free to contact us with any further questions
We are
responding to the complaint filed by Ms*** regarding unauthorized charges
to her credit
card. She contacted us on
04/3/to cancel her order and requested an immediate credit to her credit
card. We issued the credit to her card
in the amount of $as she requested.
In addition, we sent a postage free return label for her to use to send
back the unwanted shipment, cancelled her order, and removed her from our
mailing list. Due to the fact that our
mailings are prepared in advance, it may take up to weeks for the mailings to
stop completely
Please feel
free to contact us with any further questions
From: *** *** [mailto:***] Sent: Monday, June 08, 11:AMTo: ***Subject:
Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** The complaint has been resolved
To whom it may concern: The issue in complaint number *** has been resolved after several emails and calls this morning between myself and the company. Thank you for your time, ***
*** Sent from my iPhone
Thank you for forwarding this complaint to us. We received this order by mail on
1/4/
"> We were contacted this
afternoon regarding this order at which time we shut down the account, cleared
the balance, and sent a postage paid label to return the print. We have also processed the request to remove Mr
***’s name from our mailing list.
Please allow 4-weeks for the mailings to stop. We
have not, nor will we, report this to any credit reporting or collection
agency
We regret any inconvenience this
has caused and believe this matter to be resolved
Beth R***
Danbury Mint
Customer Service Supervisor
###-###-####
Thank you for forwarding this complaint to us. We are sorry to hear that *** *** is disappointed in the quality of the coinsWe have canceled his order as he requested and we will issue a refund to him upon return of the coins
"">The coins in this collection are in uncirculated condition as advertised. The Official Red Book guide to U.Scoins defines uncirculated condition as “a coin that has no trace of wear, but which may show a number of contact marks, and whose surface may be spotted or lack luster.” We inspect all coins for wear and strive to offer coins that meet a commercial standard for uncirculated condition and have good eye appealAgain, we apologize t* *** *** for any disappointmentPlease feel free to contact us with any further questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you Revdex.com for your assistance in this matter
Sincerely,
*** ***
We are responding to the complaint filed by *** *** regarding not being able to complete the collections he was receiving from usThe reason we have suspended his shipments is due to the past due balance on his account in the amount of $
We received a letter from *** *** on
6/5/He was contacted by telephone by one of our Customer Service Representatives upon receiving the letterShe went over the payments received and the balances due*** *** disagreed with the amount and ended the callHis account was turned over to our collection agency for resolution, after receiving nine previous reminders requesting payment for the balance dueIf he would like to pay the amount due, we will gladly reinstate his orders so that he may complete his collections
We will send a new statement to *** *** for his recordsPlease feel free to contact us with any further questions
We are responding to *** ***’s rejection to our previous responseWe maintain that the information provided in our original response is accurateWe will not accept the return of *** ***’s collections for a refund
Please feel free to contact us with any further questions
I spoke with Mr*** and his credit card company
today. They confirmed that the $
being held against his account is an authorization and not a processed
charge. They advised me that they hold
the authorization for days. When asked
if they would accept a fax from us to remove the authorization, they said they
do not accept authorization reversals from Merchants and that Mr***
can contact them to obtain paperwork to have the authorization removed if he so
wishes. I left a voicemail for Mr
*** relaying the information provided by his credit card company,
along with my contact information should he have any further questionsRegards,
Beth
M***
Danbury
Mint
Customer
Service Supervisor
###-###-####
I would have to see the statement of last coin sent, to see if I even have such coin ?. Before I accept or reject this ?,been having issues of kids playing with my mailbox flagUnsure if they took it ?,the carrier has been forgetting to take mail I put in / put flag downHave reported to the postmaster, as well as others mail being put in my box
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
",sans-serifTimes New Roman"">Thank you for forwarding this complaint to us. We regret that the gift recipient was not
satisfied with the product and we have mailed a postage paid label to return
the Miracle Roses. I spoke to Mr***
today to assure him that the product contains real, not artificial, roses. I also advised him that we have processed a
refund to his credit card prior to receiving the return of the Miracle Roses.
We regret any inconvenience this has caused and we believe this matter to be resolved
Sincerely,
Beth ***
Danbury Mint
Customer Service Supervisor
###-###-####
Tell Thank you for forwarding this complaint to us. We have no record of *** *** previously canceling her order for the *** *** collection that she was receiving from us. Now that we are aware that *** *** does not have this
shipment, we have canceled her order and cleared the balance due on the accountShe will receive no further billing notices from us
We would like to note that our invoices and past due notices all reference our toll-free number, customer service email address and website where she can make a payment.
Please feel free to contact us with any further questions.
us why here
Thank you for
forwarding this complaint to us. The Indian Head Penny was minted for years
(1859-1909), our
collection consists of of these years and therefore, some
years are not includedWe tried to make the years representative of the
Indian Head Penny era *** *** was informed yesterday that
the years 1884, 1885, and are not included in the collection.
*** *** has paid
a total of $to date in this collection (pennies at $each)
Since he is
not satisfied, we will send him a postage paid label to return the collection. We will refund him the $he had paid once
the return is received
We regret any
inconvenience that has occurred and believe this matter to be resolved
*** ***
The Danbury
Mint
Customer
Service Supervisor
###-###-####
Complaint: ***
I am rejecting this response because; the Associate failed to answer: I now want the owner/CEO to explain how *** *** could to send out an adverting piece for the same identical item that I had recently ordered and receivedAlso, I now want to know if *** *** deleted my *** postings at their advertisement concerning my commentsIt was deleted twice.
Sincerely,
*** ***
Thank you for forwarding this complaint to us
"> Mr[redacted] placed an order on our
website on 2/2/and cancelled the order shortly thereafter. He contacted us this morning at which time we
notified him that the $transaction that he referenced was an
authorization that was processed at the time of order. We advised him that, since he cancelled the
order, we would not be processing the charge for $39.20. We suggested that he contact his financial
institution if he needed a specific timeframe of when the authorization would
no longer be held on his account
We regret any
misunderstanding that has occurred and believe this matter to be resolved.
Regards,
Beth
M[redacted]
Danbury
Mint
Customer
Service Supervisor
###-###-####
RE: Complaint from [redacted] of [redacted] -
customer has been PERMANENTLY REMOVED from the mailing lists of all businesses operating...
at [redacted].
We are
responding to the complaint filed by Mr. [redacted] regarding receiving
promotional mailings for...
job opportunities.
We believe that he may be confusing us with another company. Mr. [redacted] mentions a Tennessee address,
however, we are located in Norwalk, CT.
He did purchase a coin from us in January of this year and asked us to
cancel his order, which we did. We have
also removed him from our mailing list as of 05/7/14. It will take up to four weeks for our
mailings to stop completely. Again, we
are not related to any medical center nor do we send out offers for job
opportunities.
Please feel
free to contact us with any further questions.