We are responding to the
complaint filed by [redacted] regarding a gift order that she placed for her
grandson for a book,...
[redacted].
Information regarding future shipments in this series of books should
not have been included with the book sent to her grandson as a gift. We sincerely apologize for the error. Her grandson may keep the second book with
our compliments. She will not receive
any further invoices from us.
Please feel free to contact
us with any further questions.
Thank you for forwarding this complaint to us. We apologize that [redacted] felt misled by the price of the [redacted] Ring. The price is shown in the letter that was included with the advertisement he received. It says, in part, “Your...
ring will arrive handsomely presented in its own box for just $149 plus $7.80 shipping and service, payable in four monthly installments of $39.20.” [redacted] contacted us on 4/28/16 at which time we explained the price and, as he requested, we mailed him a postage paid label to return the ring. We will review our marketing materials and reconsider how best to present the price. We regret any misunderstanding and believe this matter to be resolved. Regards, Beth R[redacted] The Danbury Mint Customer Service Supervisor
A young male cashier at this store has been so disrespectful for the last few months. One of my visits to this store he shoved my receipt and change into my hands. He has been nothing but rude each and every time Ive visited this store. He never ask if you need help with your groceries, he just pushes you out of his line like he doesn't care. Ive made two complaints to a male and female manager a month ago but nothing was done. He continues to do the same thing. This is not customer service and its not ok. The public needs to know about this so they can be aware.
Thank you for forwarding this complaint to us. We regret the continued production delays
that...
effected Mr. [redacted]’s order for the I Love You Always Diamond ring. We have communicated with Mr. [redacted] and
shipped his ring overnight delivery on 2/12/16
He seemed satisfied with this and we believe this matter to
be resolved.
Regards,
[redacted]
Danbury Mint
Customer
Service Supervisor
###-###-####
[redacted] UPDATE to complaint My complaint against [redacted], has been RESOLVED! On 3/27/15, at 3:29pm, had spoken with Customer Care. They said they can't stop current pre-printed mailings. As of the date 3/27/15 they said they would suppress all future mailings including from Third Party Advertisers. That it would take two-weeks for all mailings to stop. [redacted]
[redacted]
[redacted]
We are
responding to the complaint filed by Mr. [redacted] regarding a mailing he
received from PCS Stamps and Coins. He
received a promotional offer to purchase a collection of Lincoln Pennies. The mailing does not state the coins are
free; in fact the price is on the accompanying letter. If Mr. [redacted] does not wish to purchase
the coins, then he can discard the offer.
Please feel
free to contact us with any questions.
forwarding this complaint to us.
We received this order by mail on 8/22/14. Ms. [redacted] contacted us on 9/4/14 to advise
that she did not order this item. At
that time, we cancelled her order and mailed her a postage paid label to return
the Tote. In an effort to resolve this
matter, we have removed the balance from her account. We have also issued her a check for the $8.49
she paid in return postage.
We
regret any inconvenience that has occurred and believe this matter to be
resolved.
Regards,
Thank you
for forwarding this complaint to us. We
received an order in the mail on 5/12/14 for the...
Charming Year Bracelets. Mr. [redacted] contacted us on 5/28/14 advising
us that he did not place this order. At
that time we cancelled the order, cleared the balance from the account, and
mailed him a postage paid label to return the bracelet.
We regret
any inconvenience that has occurred and believe this matter to be resolved.
[redacted]
Willabee
& Ward
Customer
Service Supervisor
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to note, however, that because I have moved and Phillips has not been my last name since 2015, that I never received any overdue notices until I received the last piece of mail I responded to. Yes, the toll-free number is listed, but as I described, they were closed every time I called and the automated menu did not give me an option to pay No website was listed. And, I DID email them at the listed email address, but they did NOT respond!
So, yes, thank you for clearing the "debt", but shame on them for their boldface lies and deceit.
Sincerely,
[redacted]
Thank you for forwarding this complaint to us. We are very sorry to hear that Mr. [redacted] is disappointed in the quality of the coins...
received. Despite our policy that coins must be returned within 30 days for a refund, we are willing to make a one-time exception and allow Mr. Noland to return the collection he received over two years ago for a full refund. He may contact us at [redacted] to arrange for the return.
We inspect coins before sending them to customers to make sure they meet the definition of uncirculated (inspired by the Official [redacted] of Coins): a coin that has no trace of wear, but which may show a number of contact marks, and whose surface may be spotted or lack luster. Especially for coins as old as these (over 100 years old), coin restoration is not an uncommon industry practice, and does not prevent a coin from meeting the above definition of uncirculated. We strive to offer coins that have good eye appeal.
Please feel free to contact us with any further questions.
We are responding to the
complaint filed by [redacted] regarding a gift order that she placed for her
grandson for a book,...
[redacted].
Information regarding future shipments in this series of books should
not have been included with the book sent to her grandson as a gift. We sincerely apologize for the error. Her grandson may keep the second book with
our compliments. She will not receive
any further invoices from us.
Please feel free to contact
us with any further questions.
Thank you for forwarding this complaint to us. We apologize that [redacted] felt misled by the price of the [redacted] Ring. The price is shown in the letter that was included with the advertisement he received. It says, in part, “Your...
ring will arrive handsomely presented in its own box for just $149 plus $7.80 shipping and service, payable in four monthly installments of $39.20.” [redacted] contacted us on 4/28/16 at which time we explained the price and, as he requested, we mailed him a postage paid label to return the ring. We will review our marketing materials and reconsider how best to present the price. We regret any misunderstanding and believe this matter to be resolved. Regards, Beth R[redacted] The Danbury Mint Customer Service Supervisor
A young male cashier at this store has been so disrespectful for the last few months. One of my visits to this store he shoved my receipt and change into my hands. He has been nothing but rude each and every time Ive visited this store. He never ask if you need help with your groceries, he just pushes you out of his line like he doesn't care. Ive made two complaints to a male and female manager a month ago but nothing was done. He continues to do the same thing. This is not customer service and its not ok. The public needs to know about this so they can be aware.
Thank you for forwarding this complaint to us. We regret the continued production delays
that...
effected Mr. [redacted]’s order for the I Love You Always Diamond ring. We have communicated with Mr. [redacted] and
shipped his ring overnight delivery on 2/12/16
He seemed satisfied with this and we believe this matter to
be resolved.
Regards,
[redacted]
Danbury Mint
Customer
Service Supervisor
###-###-####
From: [redacted] Sent: Saturday, March 28, 2015 1:59 PMTo: [redacted]Subject: ID...
[redacted] UPDATE to complaint My complaint against [redacted], has been RESOLVED! On 3/27/15, at 3:29pm, had spoken with Customer Care. They said they can't stop current pre-printed mailings. As of the date 3/27/15 they said they would suppress all future mailings including from Third Party Advertisers. That it would take two-weeks for all mailings to stop. [redacted]
[redacted]
[redacted]
We are
responding to the complaint filed by Mr. [redacted] regarding a mailing he
received from PCS Stamps and Coins. He
received a promotional offer to purchase a collection of Lincoln Pennies. The mailing does not state the coins are
free; in fact the price is on the accompanying letter. If Mr. [redacted] does not wish to purchase
the coins, then he can discard the offer.
Please feel
free to contact us with any questions.
Thank
you for...
forwarding this complaint to us.
We received this order by mail on 8/22/14. Ms. [redacted] contacted us on 9/4/14 to advise
that she did not order this item. At
that time, we cancelled her order and mailed her a postage paid label to return
the Tote. In an effort to resolve this
matter, we have removed the balance from her account. We have also issued her a check for the $8.49
she paid in return postage.
We
regret any inconvenience that has occurred and believe this matter to be
resolved.
Regards,
[redacted]
Customer
Service Supervisor
[redacted]
Thank you
for forwarding this complaint to us. We
received an order in the mail on 5/12/14 for the...
Charming Year Bracelets. Mr. [redacted] contacted us on 5/28/14 advising
us that he did not place this order. At
that time we cancelled the order, cleared the balance from the account, and
mailed him a postage paid label to return the bracelet.
We regret
any inconvenience that has occurred and believe this matter to be resolved.
[redacted]
Willabee
& Ward
Customer
Service Supervisor
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to note, however, that because I have moved and Phillips has not been my last name since 2015, that I never received any overdue notices until I received the last piece of mail I responded to. Yes, the toll-free number is listed, but as I described, they were closed every time I called and the automated menu did not give me an option to pay No website was listed. And, I DID email them at the listed email address, but they did NOT respond!
So, yes, thank you for clearing the "debt", but shame on them for their boldface lies and deceit.
Sincerely,
[redacted]
Thank you for forwarding this complaint to us. We are very sorry to hear that Mr. [redacted] is disappointed in the quality of the coins...
received. Despite our policy that coins must be returned within 30 days for a refund, we are willing to make a one-time exception and allow Mr. Noland to return the collection he received over two years ago for a full refund. He may contact us at [redacted] to arrange for the return.
We inspect coins before sending them to customers to make sure they meet the definition of uncirculated (inspired by the Official [redacted] of Coins): a coin that has no trace of wear, but which may show a number of contact marks, and whose surface may be spotted or lack luster. Especially for coins as old as these (over 100 years old), coin restoration is not an uncommon industry practice, and does not prevent a coin from meeting the above definition of uncirculated. We strive to offer coins that have good eye appeal.
Please feel free to contact us with any further questions.