TelThank you for bringing this to our attention. We flagged [redacted] account so that no further mailings would be sent to him. However, what we did not realize is that there was a second, separate account with a different shipping address that we had...
not flagged. The last mailing was sent on 02/3/17. He should receive no further offers from us.
We apologize for any inconvenience or frustration this may have caused. Please feel free to contact us with any further questions.
l us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I do not know who entered the oder in the first place and I have not received the return lable.
Sincerely,
[redacted]
Thank you for forwarding this complaint to us. As requested, we emailed[redacted] on 1/23/15 and again on 2/9/15 confirming that her order was paid in full. She responded to the 2/9/15 email indicating that she needed a replacement for the bracelet, which we sent to her. We will send a statement via mail confirming that this is paid in full. We did not, nor will we, report this activity to any credit reporting agencies.
We regret any inconvenience that has occurred and believe this matter to be resolved.
Thank you for
forwarding this complaint to us. I
assure you that Mrs. [redacted]’s order was not treated...
any differently since she
chose not to use a credit card for this order.
Due to production delays with this item, we did not send invoices to any
customers until 4/22/14. We regret that
the representatives did not inform Mrs. [redacted] of this when she contacted
us.
We received her
payment of $76.50 on 4/23/14. Due to the
continued inconvenience with this order, we are issuing her a refund check for
the full amount of $76.50 and she will receive the Pendant for free. Her order is in process and we will notify
her as soon as her order is shipped.
We regret
any inconvenience that has occurred and believe this matter to be resolved to
her satisfaction.
[redacted]
Danbury Mint
Customer Service Supervisor
[redacted]
Beware, Safety issues (conxerns), the cleanliness of store is poor, employees/managers are rude especially if someone gets hurt they have no concern nor care in the world except loss of THEIR Jobs they don't think if their customers have a job/career they lose & families that need them & their support & if in nursing job/ hospice & their patients depend on their caregiver they had for a long time but can no longer care for them due to injury & it's sad ð¢ð
We are
responding to the complaint filed by [redacted] on behalf of her father [redacted]. Ms....
[redacted] contacted us on
01/24/14 and stated that her father never ordered any of the merchandise that
he had received and therefore was keeping it for free. We emailed copies of the 4 orders we had
received to Ms. [redacted]. Our records show
the following items were shipped to Mr. [redacted]: Set of 3 Star Trek stamps
shipped 11/30/13 and a set of 2 coins shipped 11/30/13. She stated she knew he had the stamps so she
would return them with the postage paid return label that we sent to her. We also closed out her father’s account so if
any new orders were sent in, they would not be fulfilled. This also stops any billing notices from
being mailed and removes Mr. [redacted] from our mailing list. Ms. [redacted] called us again on 01/27/14 to
report that it was not her father’s handwriting on the order cards and if we
sent another bill to him that she would report us. She stated that we must be filling in the
information and scamming people. This,
of course, is not one of our business practices.
We did receive the return of the stamps so
there is no b[redacted]ce due. Since Ms.
[redacted] stated she did not know where the coins were, we forgave the b[redacted]ce of
$31.00 on 01/24/14 when she first contacted us.
We do not know what he received in the mail on 05/16/2014 as our records
show that we have not sent any shipments since 11/30/13. Perhaps Ms. [redacted] is looking at the original
invoice for the coins that came with the shipment.
Please feel
free to contact us with any further questions.
Thank you for forwarding this complaint to us. [redacted] responded to an offer to enroll in the [redacted] Ticket Collection on 8/14/16. The first record of contact we have from Mr. Hunter was on 10/17/16, at which time we cancelled his order and...
mailed him postage paid labels to return the 2 tickets he did not want. In an effort to resolve this matter we have refunded his Visa card for the price of the Tickets, $58.78, prior to receiving the returns. We regret any inconvenience this has caused and believe this matter to be resolved. Regards, [redacted]
Thank you for forwarding this complaint to us. We regret the delay in processing Mr. [redacted]’s
return of the...
Black Ice ring. I have
communicated with Mr. [redacted] and, since we can’t resize his ring, we are exchanging
it for a smaller size.
He was satisfied with the exchange and we believe this
matter to be resolved.
Regards,
Beth R[redacted]
[redacted] Mint
Customer
Service Supervisor
800-243-4664
ext. 4337
We are
responding to the complaint filed by [redacted] regarding coins he states he
returned to us...
and did not order. [redacted] ordered and paid for the first coin in the collection of [redacted] Half
Dollars. In this shipment was
information regarding the subsequent shipments in this collection. Since we did not hear from him to cancel this
collection, we sent the second shipment.
Had he contacted us prior to returning the coins, we would have provided
him with a postage-free label to return the unwanted coins. We received the return of the coins on
06/30/14 and canceled his order at that time.
We will gladly reimburse [redacted] for his cost to return the coins in
the amount of $9.07. He can expect to
receive a refund check in approximately 2 weeks.
Please feel
free to contact us with any further questions.
Complaint: [redacted]
I am rejecting this response because:
Hello, Good Morning Revdex.com Administration. I received a "Monetary Settlement Claim Form". One with a Pink & Yellow Copy. It says to send in within Ten Days to Claim the Settlement. The PCS Stamps & Coins has a Person named [redacted]. Doesn't have a Business Job Title. I will mail this to you for you to look at. Her number is ###-###-####. It looks like a Claim Settlement with the Consumers. I don't want to send it in if it's a scam to lure the Consumers in thinking there receiving something for "Free". Thank You and God Bless Everyone.
We are
responding to the complaint filed by Mr. [redacted] regarding payments that he
believes were not...
applied to his account.
Mr. [redacted] contacted us on April 8, 2014 via fax, and provided the
same payment information contained in this complaint. We advised Mr. [redacted] that the payments in
question were applied as follows:
04/18/12 for $44.90 applied to shipment # 70, Poems by John Keats
04/29/13 for
$44.90 applied 04/30/13 to shipment #74, The
Confessions of St. Augustine
Since his payments
have been credited properly to his account, we feel there is no further action
required at this time. Mr. [redacted] may
contact our Customer Service department with any further questions.
We are responding to the complaint filed by [redacted]
regarding the threat of Credit and Collections action for a coin she states she
did not want and...
did not order. [redacted] account has been closed, there is no money owed, and there has been
and will be no collection activity whatsoever on the account. We will send her a letter informing her of this. The coin she is talking about was sent to her
12/12/13 as described in a letter she received with her first shipment. We did not hear from her that she did not want
the coin until 8/1/14, at which point we forwarded her a return label for the
coin. Once she notified us that she was
going to return the coin, she should not have received any requests for payment
from us, however our customer service representative made a mistake and sent
her one in late August, and for that we apologize. We received the coin she
returned on 9/19/14. The marketing
program she is referencing (in which the terms of the subscription were unclear
to her) was discontinued.
Please feel free to contact us with further questions.
Thank you for forwarding this complaint to us. We apologize for the advertisement he recently received, personalized with the incorrect names. We did not intend to cause distress. As requested, we processed [redacted]...
[redacted]equest on 1/9/17 to remove him, and his son, from our mailing list. As our mailings are prepared in advance, we asked that he allow 4-6 weeks for the mail to stop completely.
We regret any inconvenience this has caused and believe this matter to be resolved.
Regards,
[redacted]
Associate Manager Customer Service
Thank you for forwarding this complaint to us. Mr. [redacted]’s credit card was refunded on
4/22/14 for the second...
pendant since it was shipped in March 2014. A gift certificate was issued for the return
of the first pendant since it was originally shipped in May 2013.
It is our policy to issue a gift certificate for jewelry
items returned beyond 90 days from the original shipping date. While we have no record of promises made to
refund this order, since Ms. Marshall indicates she was given this information
verbally by a Supervisor, and in an effort to resolve this matter, we will
issue a refund to Mr. [redacted]’s credit card for the $106.50.
We will void the gift certificate that was issued last week
and Ms. Marshall need not return it.
We regret any inconvenience that has occurred and believe
this matter to be resolved to her satisfaction.
[redacted]
Danbury Mint
Customer Service Supervisor
8[redacted]
I received the pre-paid postage sticker 8/29/15,the coin was put into a medium sized manila envelope. And sealed with a copy of the statement they sent me,
and will be taking it to the post office tomorrow am. to be returned to them ASAP - by their speed (usps). Thank you for your assistance ...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
My husband is elderly and has Alzheimers and I usually do not see the mail because he gets it and hides it and orders things. This time I was home when the mail came. There was an official looking envelope similar to the US Treasury income tax refunds envelope with the words "Official notification" in bold type, personal pin# enclosed, Action Required and in red, open at once and again in large bold DO NOT INTERRUPT DELIVERY . Inside was a sealed, folded check- looking document and flyers to send in at once for a special coin collection labeled Official Claim Form.
How many unsuspecting elderly are taken in by this I have no idea. I suspect it is significant.
I contacted the telephone number which seemed to be a boiler room type operation and told the person on the other end of the line to take his name off their mailing list. I have no idea whether they will or not.
I am concerned about this because these companies seem to be targeting the elderly, he just ordered a "gold and diamond ring" from the Danbury Mint bunch thinking it was his award for his military service. I am extremely concerned about these types of promotions.
Is there something that can be done to cut out these types of mail?
Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for bringing this to our attention. We flagged Mr. [redacted] account in July so that no further mailings would be sent to him, yet, for some unknown reason, the mailings continued. We are investigating this on our end. The last mailing was sent on...
10/21/16. He should receive no further offers from us.
Again, our apologies for any inconvenience. Please feel free to contact us with any further questions.
forwarding
this complaint to us. Mr. Pletcher
contacted us on 9/23/15, at which time we processed his request to be removed
from our mailing list. We asked that he allow several weeks for the mail to
stop completely.
We have confirmed that we
have not mailed him any offers since 10/12/15.
We regret any inconvenience this has caused and believe this matter to
be resolved.
Regards,
Beth R[redacted]
The Danbury Mint
Customer Service Supervisor
800-243-4664 ext. 4337
Complaint: [redacted]
I am rejecting this response because: the statements made by [redacted] are incorrect. This is what I want to do to resolve this matter. I want to keep the State Quarter collection. Then I want to return all my other collections for full credit...everything I have purchased from [redacted]. Plus [redacted] pays all shipping charges. [redacted] to advise full amount of the returned collections.
Sincerely,
[redacted]
TelThank you for bringing this to our attention. We flagged [redacted] account so that no further mailings would be sent to him. However, what we did not realize is that there was a second, separate account with a different shipping address that we had...
not flagged. The last mailing was sent on 02/3/17. He should receive no further offers from us.
We apologize for any inconvenience or frustration this may have caused. Please feel free to contact us with any further questions.
l us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I do not know who entered the oder in the first place and I have not received the return lable.
Sincerely,
[redacted]
Thank you for forwarding this complaint to us. As requested, we emailed[redacted] on 1/23/15 and again on 2/9/15 confirming that her order was paid in full. She responded to the 2/9/15 email indicating that she needed a replacement for the bracelet, which we sent to her. We will send a statement via mail confirming that this is paid in full. We did not, nor will we, report this activity to any credit reporting agencies.
We regret any inconvenience that has occurred and believe this matter to be resolved.
[redacted]
Thank you for
forwarding this complaint to us. I
assure you that Mrs. [redacted]’s order was not treated...
any differently since she
chose not to use a credit card for this order.
Due to production delays with this item, we did not send invoices to any
customers until 4/22/14. We regret that
the representatives did not inform Mrs. [redacted] of this when she contacted
us.
We received her
payment of $76.50 on 4/23/14. Due to the
continued inconvenience with this order, we are issuing her a refund check for
the full amount of $76.50 and she will receive the Pendant for free. Her order is in process and we will notify
her as soon as her order is shipped.
We regret
any inconvenience that has occurred and believe this matter to be resolved to
her satisfaction.
[redacted]
Danbury Mint
Customer Service Supervisor
[redacted]
Beware, Safety issues (conxerns), the cleanliness of store is poor, employees/managers are rude especially if someone gets hurt they have no concern nor care in the world except loss of THEIR Jobs they don't think if their customers have a job/career they lose & families that need them & their support & if in nursing job/ hospice & their patients depend on their caregiver they had for a long time but can no longer care for them due to injury & it's sad ð¢ð
We are
responding to the complaint filed by [redacted] on behalf of her father [redacted]. Ms....
[redacted] contacted us on
01/24/14 and stated that her father never ordered any of the merchandise that
he had received and therefore was keeping it for free. We emailed copies of the 4 orders we had
received to Ms. [redacted]. Our records show
the following items were shipped to Mr. [redacted]: Set of 3 Star Trek stamps
shipped 11/30/13 and a set of 2 coins shipped 11/30/13. She stated she knew he had the stamps so she
would return them with the postage paid return label that we sent to her. We also closed out her father’s account so if
any new orders were sent in, they would not be fulfilled. This also stops any billing notices from
being mailed and removes Mr. [redacted] from our mailing list. Ms. [redacted] called us again on 01/27/14 to
report that it was not her father’s handwriting on the order cards and if we
sent another bill to him that she would report us. She stated that we must be filling in the
information and scamming people. This,
of course, is not one of our business practices.
We did receive the return of the stamps so
there is no b[redacted]ce due. Since Ms.
[redacted] stated she did not know where the coins were, we forgave the b[redacted]ce of
$31.00 on 01/24/14 when she first contacted us.
We do not know what he received in the mail on 05/16/2014 as our records
show that we have not sent any shipments since 11/30/13. Perhaps Ms. [redacted] is looking at the original
invoice for the coins that came with the shipment.
Please feel
free to contact us with any further questions.
Thank you for forwarding this complaint to us. [redacted] responded to an offer to enroll in the [redacted] Ticket Collection on 8/14/16. The first record of contact we have from Mr. Hunter was on 10/17/16, at which time we cancelled his order and...
mailed him postage paid labels to return the 2 tickets he did not want. In an effort to resolve this matter we have refunded his Visa card for the price of the Tickets, $58.78, prior to receiving the returns. We regret any inconvenience this has caused and believe this matter to be resolved. Regards, [redacted]
Thank you for forwarding this complaint to us. We regret the delay in processing Mr. [redacted]’s
return of the...
Black Ice ring. I have
communicated with Mr. [redacted] and, since we can’t resize his ring, we are exchanging
it for a smaller size.
He was satisfied with the exchange and we believe this
matter to be resolved.
Regards,
Beth R[redacted]
[redacted] Mint
Customer
Service Supervisor
800-243-4664
ext. 4337
We are
responding to the complaint filed by [redacted] regarding coins he states he
returned to us...
and did not order. [redacted] ordered and paid for the first coin in the collection of [redacted] Half
Dollars. In this shipment was
information regarding the subsequent shipments in this collection. Since we did not hear from him to cancel this
collection, we sent the second shipment.
Had he contacted us prior to returning the coins, we would have provided
him with a postage-free label to return the unwanted coins. We received the return of the coins on
06/30/14 and canceled his order at that time.
We will gladly reimburse [redacted] for his cost to return the coins in
the amount of $9.07. He can expect to
receive a refund check in approximately 2 weeks.
Please feel
free to contact us with any further questions.
Complaint: [redacted]
I am rejecting this response because:
Hello, Good Morning Revdex.com Administration. I received a "Monetary Settlement Claim Form". One with a Pink & Yellow Copy. It says to send in within Ten Days to Claim the Settlement. The PCS Stamps & Coins has a Person named [redacted]. Doesn't have a Business Job Title. I will mail this to you for you to look at. Her number is ###-###-####. It looks like a Claim Settlement with the Consumers. I don't want to send it in if it's a scam to lure the Consumers in thinking there receiving something for "Free". Thank You and God Bless Everyone.
Sincerely,
[redacted]
We are
responding to the complaint filed by Mr. [redacted] regarding payments that he
believes were not...
applied to his account.
Mr. [redacted] contacted us on April 8, 2014 via fax, and provided the
same payment information contained in this complaint. We advised Mr. [redacted] that the payments in
question were applied as follows:
04/18/12 for $44.90 applied to shipment # 70, Poems by John Keats
04/29/13 for
$44.90 applied 04/30/13 to shipment #74, The
Confessions of St. Augustine
Since his payments
have been credited properly to his account, we feel there is no further action
required at this time. Mr. [redacted] may
contact our Customer Service department with any further questions.
We are responding to the complaint filed by [redacted]
regarding the threat of Credit and Collections action for a coin she states she
did not want and...
did not order. [redacted] account has been closed, there is no money owed, and there has been
and will be no collection activity whatsoever on the account. We will send her a letter informing her of this. The coin she is talking about was sent to her
12/12/13 as described in a letter she received with her first shipment. We did not hear from her that she did not want
the coin until 8/1/14, at which point we forwarded her a return label for the
coin. Once she notified us that she was
going to return the coin, she should not have received any requests for payment
from us, however our customer service representative made a mistake and sent
her one in late August, and for that we apologize. We received the coin she
returned on 9/19/14. The marketing
program she is referencing (in which the terms of the subscription were unclear
to her) was discontinued.
Please feel free to contact us with further questions.
Thank you for forwarding this complaint to us. We apologize for the advertisement he recently received, personalized with the incorrect names. We did not intend to cause distress. As requested, we processed [redacted]...
[redacted]equest on 1/9/17 to remove him, and his son, from our mailing list. As our mailings are prepared in advance, we asked that he allow 4-6 weeks for the mail to stop completely.
We regret any inconvenience this has caused and believe this matter to be resolved.
Regards,
[redacted]
Associate Manager Customer Service
Thank you for forwarding this complaint to us. Mr. [redacted]’s credit card was refunded on
4/22/14 for the second...
pendant since it was shipped in March 2014. A gift certificate was issued for the return
of the first pendant since it was originally shipped in May 2013.
It is our policy to issue a gift certificate for jewelry
items returned beyond 90 days from the original shipping date. While we have no record of promises made to
refund this order, since Ms. Marshall indicates she was given this information
verbally by a Supervisor, and in an effort to resolve this matter, we will
issue a refund to Mr. [redacted]’s credit card for the $106.50.
We will void the gift certificate that was issued last week
and Ms. Marshall need not return it.
We regret any inconvenience that has occurred and believe
this matter to be resolved to her satisfaction.
[redacted]
Danbury Mint
Customer Service Supervisor
8[redacted]
I received the pre-paid postage sticker 8/29/15,the coin was put into a medium sized manila envelope. And sealed with a copy of the statement they sent me,
and will be taking it to the post office tomorrow am. to be returned to them ASAP - by their speed (usps). Thank you for your assistance
...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
My husband is elderly and has Alzheimers and I usually do not see the mail because he gets it and hides it and orders things. This time I was home when the mail came. There was an official looking envelope similar to the US Treasury income tax refunds envelope with the words "Official notification" in bold type, personal pin# enclosed, Action Required and in red, open at once and again in large bold DO NOT INTERRUPT DELIVERY . Inside was a sealed, folded check- looking document and flyers to send in at once for a special coin collection labeled Official Claim Form.
How many unsuspecting elderly are taken in by this I have no idea. I suspect it is significant.
I contacted the telephone number which seemed to be a boiler room type operation and told the person on the other end of the line to take his name off their mailing list. I have no idea whether they will or not.
I am concerned about this because these companies seem to be targeting the elderly, he just ordered a "gold and diamond ring" from the Danbury Mint bunch thinking it was his award for his military service. I am extremely concerned about these types of promotions.
Is there something that can be done to cut out these types of mail?
Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for bringing this to our attention. We flagged Mr. [redacted] account in July so that no further mailings would be sent to him, yet, for some unknown reason, the mailings continued. We are investigating this on our end. The last mailing was sent on...
10/21/16. He should receive no further offers from us.
Again, our apologies for any inconvenience. Please feel free to contact us with any further questions.
Thank you for...
forwarding
this complaint to us. Mr. Pletcher
contacted us on 9/23/15, at which time we processed his request to be removed
from our mailing list. We asked that he allow several weeks for the mail to
stop completely.
We have confirmed that we
have not mailed him any offers since 10/12/15.
We regret any inconvenience this has caused and believe this matter to
be resolved.
Regards,
Beth R[redacted]
The Danbury Mint
Customer Service Supervisor
800-243-4664 ext. 4337
Complaint: [redacted]
I am rejecting this response because: the statements made by [redacted] are incorrect. This is what I want to do to resolve this matter. I want to keep the State Quarter collection. Then I want to return all my other collections for full credit...everything I have purchased from [redacted]. Plus [redacted] pays all shipping charges. [redacted] to advise full amount of the returned collections.
Sincerely,
[redacted]