Ventura Sports Fishing & Landing

Mrs*** called on 10/19/ to cancel her
Greenville News subscription. However during her conversation with
The Greenville News CSR she never said what date she wanted the paper
cancelled on. The CSR cancelled her account based on the paid
through date
which was 11/12/15. In the interim, a payment of $was received on
10/21/which would have paid her account through 6/2/16. This seems odd
that they paid on an account that they intended to cancel.
Nonetheless, based on the Revdex.com complaint we have now
canceled the account effective 10/29/15. We’re refunding her $but
there is a $carrier tip that may need to be retrieved from the
carrier
*** ***
***@gannett.com
*** Co., IncSite Director
Consumer Solution Center
Greenville, SC
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
Regards,
*** ***
*** *** did contact me and said that a new person had been put in charge of the route I was on and timely, dependable deliveries could be made now. He offered to remove the $they had billed me and offered a week of the paper as a comp to retry delivery. He also ask if I was looking for an additional refund. I told him I was not. I declined the week delivery of the paper because I am out of town now
He did NOT address the unethical practice of billing my credit card for the late papers even though his customer service was telling me I was not being charged for them. (There was always a message before I spoke to customer service that the conversation would be recorded, so he should have recordings of the facts.)
We're not talking about large sums of money, but I feel these unethical practices should be investigated and stopped!!
*** ***

Mr*** ***, our Distribution Director, contacted Mr. *** and assured him that we were not in the business of doing things wrong and that we have a unique responsibility to conduct our business in an ethical mannerMr.*** was told by one of our reps that he would not be charged for newspapers that were delivered late, which is not our default positionThe employee will be addressed as appropriate to ensure that they are aware of our policy

">I filed an complaint with you against The Greenville News last monthMy mother's subscription delivery has been stopped, but I still haven't received the refund they promisedHer account is under *** ** *** *** I have gotten nothing but the runaround from this companyTell them to send the payment to*** *** * *** Dr.*** SC They can make the check out to her as I am the executor of her estateThank you and I am sorry to have to do this again!! $

Our Distribution Manager, [redacted],
went to Mrs[redacted]' home and spoke with her
class="MsoNormal" "margin: 0in 0in 0pt;"> The
production team is working with the Greenville News advertising department to
ensure that each advertiser's ads are to specs to ensure customers receive a
complete ad package in good condition.
In addition, the distribution department is checking the contractor's paper for the next few weeks to ensure
that the package Mrs[redacted] receives is complete.
We have credited Mrs[redacted] account for one month's
delivery. In addition, [redacted] has provided her with his
cellphone number so that she can call him directly in the event of any future
issues. She also has [redacted] telephone number

[redacted], Consumer Sales Manager, contacted Mr. [redacted]
on June 1, 2015 regarding his complaint. She informed him that The Greenville
News would not be...

charging him for the gift card he received as part of the subscription promotion and assured him that
proper action would be taken with the representative that misinformed him.

mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">[redacted], our Distribution Manager, contacted Mr. [redacted] and offered him four weeks as a comp to retry our delivery.  His account showed a balance of $27.42 and a credit was applied to his account to give him a zero balance.  We did give him credit for missed deliveries.  Mr. [redacted] is now in [redacted], Florida for the winter and will return to [redacted] sometime in the spring and we will restart his delivery then.

Thank you for bringing this discrepancy to our attention. Our customer service team did request a refund of $12.54 for the account, however it was not processed. We are looking into the cause of why it did not process. The $12.54 refund was processed...

yesterday. If you do not receive it in 3 to 5 business days please contact [redacted] at 864-[redacted] or [redacted]gannett.com. We apologize for any inconvenience this has caused.
 
Thank you.
 
[redacted]

A check in the amount of $245.14 was issued on 7/10/14 and sent to Ms[redacted] at[redacted], SC 29657.  That check has not been cashed so we have stopped payment on it and issued another check request in the amount of $266.07, which was the original payment amount, since Ms.[redacted] had problems trying to discontinue her mother's newspaper. The check for $266.07 was made payable to Ms.[redacted] but was mailed to Ms.[redacted] address at [redacted], SC  29657.

Both accounts are inactive and the overdraft fees are being refunded to the credit card associated with each account.

The balance on the account has been cleared and we have made sure the customer will not receive another bill.

[redacted], our Local Sales Manager, has verified that [redacted] address has been...

removed from our mailing list.  She informed me that sometimes it does take a month from the time the list is pulled for the letters to reach homes.  [redacted] contacted [redacted] via email on Saturday regarding the letter and she responded with an email to her yesterday stating that this letter was already in production when she removed her address from our mailing list.  She also stated that her address has been removed from all future mailings and apologized for the inconvenience.

[redacted], our distribution director, has contacted [redacted] to let her know that the delivery issues have been reviewed with the carrier. [redacted] will follow up to make sure that all future requests are taken care of.

We have been going through a difficult production transition, and this has had a negative impact on our delivery service.  Mr. [redacted] is now receiving the complete newspaper....

 Mr. [redacted], our distribution manager, will verify that Mr. [redacted] continues to receive the complete newspaper.

At the time I received your satisfaction query I had not yet received the refund check from the Greenville News, so I waited to respond until after I received the check.  Revdex.com closed the complaint with the status “consumer remains dissatisfied.”  Since then, I have received and deposited the check.  I have renewed my subscription, and am actually receiving the paper.  Even though I was unhappy with their behavior when I contacted them originally myself, I would like for then to see some results that encourage them to continue to respond positively to Revdex.com intervention.  Is it possible to update the complaint to show that I am currently satisfied?Thank you,
[redacted]

Contact has been made with Ms. [redacted] today, Monday, January 11th.  
Ms. [redacted] acknowledged getting a voicemail message when it was left, last week, but is upset that the refund is being made to her via check versus her credit card.  She remains upset with The Greenville News' response to the Revdex.com, feeling that the matter is not resolved until the money is in her possession.  She declined to discuss the matter further.  To be clear, the refund that Ms. [redacted] requested, $9.85 has been issued to her.

This customer had two accounts with The Greenville News, both of which are now cancelled.  
Account #[redacted] was...

refunded $9.85 in addition to the already refunded $2.15 on this same account (total = $12)
On account #[redacted]  they were only charged
$6.00 on 10/22/1.  A refund of $15.24 was made against this account on 10/25/15.
This should settle the matter satisfactorily, although we have not be
able to reach the customer.
 
[redacted]@gannett.com
[redacted] Co., Inc.
Site Director
Consumer Solution Center
Greenville, SC
864-[redacted]

The Greenville News Distribution Manager has spoken with Mrs. [redacted] this morning (February 15, 2016) offering apologies and assuring her of her newspaper delivery for this coming weekend and a personal follow up.
Additionally, the Director of Consumer Solutions Center will ensure...

that Mrs. [redacted] will not pay for any papers that were originally paid for, but not received.
Thank you for bringing this matter to our attention.

Mr. [redacted], our Distribution Director, has spoken with the carrier for [redacted] in [redacted] and the newspaper delivery will be stopped tomorrow, 7/9/14.  A $245.15 refund was processed on 7/6/14 and mailed to the [redacted] Drive address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  I expect a follow up within the next 2-3weeks.
Regards,
[redacted]