Verde Energy USA Inc.

Review: I switched to Verde energy to save money on my electric. From what I was told by the sales person the rate should have been equal or under my main distribution supplier [redacted] Electric rates were below 10 cents per kwh for the first year or so of service from them. Now I have discovered that since January of this year Verde energy was charging me double at 18.2 cents per kWh without any communication from them of the increase. The national average is 12.2. I spoke to 2 different representatives and I was told a supervisor was going to call me back in two working days, called back after the two days then was told it would be after 2 more working days. I still received no call back. It looks like I am getting ripped off.Desired Settlement: I would like a credit for $707 dollars which is the difference between the .09 cents that I was promised and the 18.2 cents that they have been charging me since January.

Business

Response:

We sent the customer the following email today:

[redacted],

Review: Company informed me that the rate they offered would be less or equal to my utility company for electricity. They informed me that they would check the rates of my utility company monthly to assure that this was the case.Since that time, the rates that the company has charged me have been more than my utility company, and, this past month, when electricity usage was heaviest, they increased their rates to approximately 140% of what my utility company is charging. I would like a refund of all the additional charges accrued due to rates that were greater than those of my local utility company throughout the course of my contract.Desired Settlement: Please refund all charges that are greater than those my local utility company would have charged.

Business

Response:

As you can see from the attachments we have handled this customer per their terms of service and have offered them $175 as good will payments.

Consumer

Response:

Review: 9915010

I am questioning this response because:

While I appreciate that the company has promised to return $175 to me, and will accept this money when I receive it, in just my last bill alone, my increased fees were $210 over my local utility company, resulting in a loss of $35 in the past month, even with the return of $175.

Despite the verbal contract when the company assured me their fees would not be greater than my local utility company, they have been greater since at least July 2013, resulting in over 6 months of fees over those charged by my local utility company. In addition, while I wish to return to my local utility company immediately, I am not able to return until March 1st, resulting in additional costs to me over my local utility company.

I have also become aware that this company has a contract through August 2014 with the city of Evanston, IL, where they are providing utilities at less than 1/2 the cost they are charging me.

Please do assure they return the $175 as promised, and thank you for your consideration of my response enclosed

Sincerely,

Alexa Asher

Business

Response:

Ms. Asher was enrolled in a variable rate plan where the rate can change with market conditions. As a goodwill gesture last week we issued her $175 in rebates ($25 and $50 rebate) and refunds ($100 refund) even though she has cancelled her account with Verde. We believe we have gone the extra mile with this customer and the inquiry should be considered resolved.

Review: As previous complaints against them state, we were promised a rebate and lower rate on our electricity bill and have not received either. Our bill is higher than was advertised, and when we called to cancel, there was no attempt made to rectify the problem. Appropriate documentation available upon request.Desired Settlement: We would like to receive the rebate that was promised and a refund for the additional cost in billing that we have incurred.

Business

Response:

Hello,

Review: Do not call violations. My home phone number is on the Federal Do Not Call list for more than 31 days, and I have no prior dealings with the business.

My home phone number is on the Federal Do Not Call list for more than 31 days, and I have no prior dealings with the business. Despite this, I received a telemarketing call from the business on my home phone. After obtaining the business's name and location, I advised the business that I am on the Federal Do Not Call list, requested to be placed on the company's do not call list, and informed the business that I will file a DNC complaint as well as a Revdex.com complaint.Desired Settlement: 1. I want the business to provide me with a written copy of its DO-NOT-CALL policy.

2. I want a written apology from the business.

3. I want the business to make systemic changes to its telemarketing program to ensure that other consumers are contacted unlawfully.

4. Any additional corrective measures the Revdex.com deems necessary, up to and potentially including, revocation of accreditation.

Business

Response:

Business Response /* (1000, 5, 2013/08/14) */

I just sent the email below to Mr. [redacted]

Mr. [redacted],

I saw your complaint with the Revdex.com.

I apologize that a call was placed to you. We scrub all of our phone leads against the Federal and any state DNC lists every 30 days so your phone number should have been flagged as a DNC. The phone number was not listed in your Revdex.com filing but if you email it to me I will make sure that it is placed on the internal DNC list that we also maintain.

Again I apologize that you were called.

Regards,

Review: On August 23, 2010 I received a phone call from [redacted] of Verde, Phone number [redacted] with an offer to supply electricity to me for distribution by my local utility company, [redacted]. The one and only selling point was that Verde would always charge me at least 10% less than the price charged by [redacted]. I accepted the offer. I subsequently received a confirming letter, with terms stating at Para. 1: ...Effective rate will not be higher than the comparable rate from your local utility...In December 2013 I received a letter from Verde, offering me a rebate in return for my consent to a change in the terms. I did not agree to the proposed change, and did not receive the rebate check. Verde never notified me that they had unilaterally changed the terms.Nevertheless, I now discovered that, instead of charging me 10% less than [redacted] rate, Verde has been charging me substantially more. I immediately called Verde and demanded a refund of the overcharges. The representative said the best she could do is to send me a check in the amount of approximately $30. When I told her that I want a full refund of all of the overcharges she told me she will see what she can do. On December 22, 2014 I received two checks from Verde, totaling $86.16. I did not cash those checks because they covered only a fraction of the overcharges.Unfortunately, I no longer have [redacted] bills for the years prior to 2012, so I am not able to document the pre-2012 overcharges.I do, however, have the bills for January 2012 through January 2015. During that period alone Verde overcharged me a total of $394.37.Desired Settlement: I believe I am entitled to a full refund of the $394.37 overcharges during the years 2012, 2013, 2014 and 2015, PLUS the amount of overcharges prior to 2012.

Business

Response:

We sent the customer the following email[redacted]

Review: In January I was contacted by Verde Energy to change to a energy supplier that would potentially save me more money, So I switched to Verde. However I was not aware that because I was on the PIPP plan, that I would not be charged the amount of my plan so I called [redacted]. I was told by [redacted] that Verde Energy was supposed to ask me whether or not I was on a payment plan and that they were not supposed to be on my bill at all! I was in the process of being disconnected, even thought I was current on my PIPP payments! I also contacted Verde myself. The customer service rep that assisted me was very nice and genuinely tried to help but couldn't and took a message from me for the billing department. The billing department decided to process a $75 dollar rebate and told me that since my utility didn't reject enrollment my PIPP must not have been active. I've ACTIVELY been on my PIPP plan since July 2014 not to mention I have the bills to prove so!! Both companies have been annoyingly pointing the finger at one another!Desired Settlement: I would like for Verde to continue with the processing and mailing of the rebate. It will cover what I've already paid in order to keep my service connected and I would also like any additional charges from VERDE ENERGY (February-May) removed from my bill so that I can go back to paying my PIPP amount!

Business

Response:

Replied directly to customer via e-mail dated 5-12-15

Review: They called and promised me a $100.00 certficate to be used with me electric bill. I was toldthat I had a month to decide if I wanted to keep the service (which would keep sending me rebates on gas) for $19.00 a month. I had 30 days to read about the service and if I decided tocancel all I have to do was to call them. I received the paper work, I read it and it turned out that I would have to stay with them for a year before I would get $100.00. Payments of $25.00 every 3 months I have the membership.Which means I would have to pay $60.00 to get a $25.00 refund. They lied and when I called themand told them that is not what I was told. They said okay but the couple of dollars it cost to join is non-refundable. I could care less about the couple of dollars, its just the way they lie and show they do not care that they lied.Something should be done about company's that do this.Desired Settlement: The refund is only $3.95 so it is no big deal. I want a apology from them. They should have to give me the $100.00 refund check since they said I get it even if I cancel.

Business

Response:

We will issue the $3.95 refund. Four $25 utility rebates are part of the offer and are described that way in sales materials. Input from this inquiry will be reviewed with the marketer.A follow up email will be sent to the customer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I received my current [redacted] bill only to see that the generation rate provided by Verde Energy rose from $0.099 to $0.1899 in effect double the previous month's rate. The variable rate had expired after 12 months, but I did not expect my generation rate to double creating an additional $240 in additional generation charges over just the previous month. It seems to be unreasonable to have a 100% increase in cost with no prior warning as to the price jump. Just to say you are on a "variable rate" should not entitle a public service provider (i.e. electric generation company) to hit you with such a large rate increase without notice.

In addition, Verde Energy has a current published promotional rate of $0.1199 (the only published rate I could find). This rate, though variable, is far below the $0.1899 charged to customers like myself (and I am not alone here). The currently charged rate is hidden from customers like myself without being posted and without notice of change- it just appears on your bill after usage. These rate practices are not only misleading but also misrepresentative of what the consumer is purchasing. In what business is the consumer charged post-purchase at a rate subject to the whim of the suppler? When Gas stations take large hikes to their gas prices during a natural disaster or emergency situation, they are accused of gouging and there are laws against that. At least the consumer who buys gas in that situation knows what they are paying for at the time they buy it. In this case, the consumer (myself and others who fall victim to these practices), do no know what they will pay for the product (electricity- just as much a necessity as gas) until they have already purchased it and then charged double for it. Something is wrong here. Maybe some lawyers and/or the US Congress should get involved to have some regulation in this field.

I understand I was working with a variable rate. I have been a customer of Verde Energy as well as several other electric suppliers in the past and have seen my rates increase once the promotion expired. However, I have never experienced anything even close to a 50%, let alone a 100% increase month to month since this business was deregulated years ago. It is simply unacceptable.

On an additional note, at the current time (December 2014) energy costs (i.e. oil, natural gas, coal) have all dropped to a multi-year low. This is not a rising costs issue for the suppler. It is purely a rising charge to the consumer and it comes across as overly aggressive pricing from a consumer's point of view.Desired Settlement: I understand the variable rate changed, but I do not accept a 100% increase without notice in just one month's time. I would be satisfied with a refund, by check, in the amount of the difference of your current published rate $0.1199 and my egregious billed rate of $0.1899. We used 2532KWH last month, so the difference would be approximately $177.24 (as of 12/17/14). I would also expect to be cancelled immediately so my generation provider reverts back to [redacted]. Should there be a delay in the cancellation (I spoke with one of Verde Energy's employees to day and was told I would be cancelled), I would expect additional refund to be applied based on the usage from 12/20/14 until the time of actual cancellation. Thank you in advance for your attention and response.

Business

Response:

We sent the customer the following email today:[redacted],

Review: Some time in January/February I received a phone call from a representative of Verde Energy, promising to lower my bill. I asked for the rate and I was told that it was 0.0849 CENTS/KWH. I thought this was a mistake, thinking the rate was supposed to be in dollars and not cents. I therefore told the salesperson that I was getting a lower rate $0.054/KWH and therefore would not switch. The sales rep reiterated that the rate was 0.0849 cents/KWH, or $0.000849/KWH, much less than what I was paying with my current company. A mental calculation convinced me that I would reduce my electric bill significantly if I switched. I was told to wait on the phone line and make a verbal agreement, which I did. I got my bill, and realized that it had almost doubled from the previous one. On inspecting it I realized that the applied rate was $0.0849/KWH and not $0.000849/KWH as I had been told, and was much higher than my old rate of $0.054/KWH. There would have been absolutely no reason for me to switch to a higher rate, and this company used their sales representative to lie to me off-record, and only record my consent to switch over to them. I tried to call the company to express my complaint but I was kept on hold indefinitely. I feel that this company is using deceptive practices to gain business, and should be legally investigated.Desired Settlement: Verde Energy should adjust the rate to the 0.0849 Cents/KWH that I was promised. If they cannot meet that rate, then they should terminate their service so that I can revert to my former supply company. I no case should I be made to pay more than the $0.054/KWH rate that I had before switching.

Business

Response:

emailed customer on 3/9/15:

Dear [redacted] ,

Review: I currently have Verde Energy has my alternative energy supplier. I selected a new provider on 12/26/2014. My next meter reading was not until 01/09/2015. Verde Energy is not willing to switch me to my new provider ([redacted] Energy) until my February reading, a month later. All I had to do for [redacted] was transfer within 12 days, which I did. I believe Verde Energy is purposing choosing not to transfer me, because I am leaving them, and I will not be under contract for early Jan-early Feb then and they will be able to charge me a higher rate.Desired Settlement: I want them to reimburse me for the difference for the amount between the rate they will charge me and the rate I should have been under if they had transferred me to my new provider.

Business

Response:

We sent the customer the following email today[redacted],

Review: I signed up for Verde Energy services few years back, after telephone sales rep convinced me that their services will be ALWAYS cheaper than [redacted] and other suppliers. If you call the company's main number you get a taped message telling you they are the cheap energy solution. Well, I come to find out I have been paying twice as much as other suppliers charge. I started to have suspicions over the summer, but now that I looked back, the increase started 12 months ago. My losses are at least $500-600 over the 12 months. Since I don't receive paper bills anymore, (my bills go directly to my bank account), I just trusted Verde, that they are cheaper then others. That's how they advertise themselves. I called [redacted] and switched back to them, but would love to recover some of my losses.

Business

Response:

We sent the customer the following email today:Mr. [redacted],

Review: Called repeatedly from XXX-XXX-XXXX. Asked to be removed from call list. Representative was rude and agressive.

Representative talked over my requests to be removed from call list. Upon conclusion of call, he stated, "I hope you enjoy your higher rate."Desired Settlement: Requested calls to cease immediately.

Business

Response:

Business Response /* (1000, 5, 2013/08/12) */

We apologize for the manner in which the rep handled the call and this feedback will be reviewed with the rep. The phone number has been added to our internal DNC list and will not be called in the future.

Review: I don't know where this fits in. I Have filed a compliant against NJ Board of Utilities. And they were notified that I will file a complaint with Revdex.com. My problem lies with third party suppliers for my electric I get phone calls two or three time a day from one or another to solicit my business. I was signed up for services with out my consent first with Verde energy. Then after canceling them I was slammed" I think is the term or was handed off to another Company "Gateway" with out my consent they have also since been canceled. My latest bill says Verde on as my supplier why I canceled them and that gateway .

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want PSE&G to be my only electric supplier (what they provide already) and for these other companies to stop calling me and signing me up with out my consent. Next month if I see any other third party supplier on my Electric bill I will not pay them for services I did not ask for. I will only pay PSE& G portion of the bill

Business

Response:

Business Response /* (1000, 5, 2013/06/24) */

We responded to Mr. [redacted]'s inquiry thru the NJ PUC on Friday. We provided them with the information on his account being assigned to Verde by his supplier, Rescom Energy. The PUC will provide this information to Mr. [redacted] so he should be all set.

Consumer Response /* (3000, 7, 2013/06/27) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

See Desired Resolution ID: Other (requires explanation)

I just want PSE&G to be my only electric supplier (what they provide already) and for these other companies to stop calling me and signing me up with out my consent. Next month if I see any other third party supplier on my Electric bill I will not pay them for services I did not ask for. I will only pay PSE& G portion of the bill

Business Response /* (4000, 9, 2013/06/28) */

Mr. [redacted]'s enrollment with Verde was cancelled last week and he will no longer receive Verde's rate after the end of his current bill cycle on 7/10/13. He is all set

Horrible, terrible, false advertising, etc. Do yourself a favor and stay away from this outfit. You'll pay anywhere from 10 to 50% more per KW/HR. They jack up their rates and you'll have to take notice on your bill - then you call them and they make up some mumbo-jumbo about your previous rates were locked in for some period (usually 3 to 6 months), then once it is up (without any notification from them) they automatically switch you to a "variable" rate (i.e. higher rate!). What a racket!

Review: Pennsylvania allows residences to "choose" their electric suppliers.I looked through the list of suppliers and chose Verde just because they were very competative with their rates at that time. Yes, it was a variable rate, but the rate stayed reasonable until Jan-Feb of 2014. All of a sudden my $200-$275 bill showed up as almost $600!! When I checked the rate, they DOUBLED it in one month. How can they expect people to afford this kind of increase? I spoke to several Verde phone reps [I knew I would not get to someone who can make a decision] and they advised me they could NOT do anything about it. I also spoke to [redacted] and they also could do nothing. I sent a complaint to the [redacted]omm and they also would not do anyything but file the complaint. I am in the process of several other complaints with the A G and others, but I cannot believe this can be allowed. Frankly, I do not care if they make the rate 20 times what it is but let me out of the contract before you do. This is the most unfair thing about it. They can take up to two billing cycles to allow me to get out of it. This is incredibly unfair - I cannot believe this is allowed!! How can you POSSIBLY give them an A rating?! Am I the only ONE?! The news people and PUC of PA are JAMMED with complaints about electric increases from all of the suppliers and the Revdex.com is not aware?! This company should not even be in business and they have an A rating?Desired Settlement: RefundOur Mar 2014 bill Verde charges were $461.23 based on .01649/KWH @ 2797 kw Our Feb 2014 bill Verde charges were $186.011 based on .0999/KWH @ 1863 kwI do not have a problem paying the rate of .0999/KWH although I still think it is high.2797 kw X .0999 = $279.42 versus 2797 kw X .1649 = $461.23The difference of $ 181.80 should be refunded.

Business

Response:

We sent the customer the following email today

Mr. Purner,

Review: I received a call last year during May or June about saving a significant amount on my current energy bill somewhere around 15% and up . I don't remember the exact conversation but I was told I would receive a welcome package + $75 check bonus and cheaper billing on my [redacted] bill. All I had to do was give them my [redacted] account number and say yes to everything on the phone. Maybe I'm naive and gullible It happened so quick I thought I was speaking with some from [redacted] at the time. I thought great I'm going to be saving on my bills which would help me a lot since I'm on disability and the extra savings could help me out on living expenses. Then fast forward the next month I receive my first bill which was still around the same pricing as my previous bills. No sign of any extra discounts I thought maybe it will be cheaper and I'll see significant savings later on. So 5-6 months go by and my bill remains pretty consistent with no noticeable discount or increase in billing. By then I still haven't received the supposed $75 check or package with details about any discount. All of a sudden in January I received the electric bill for an amount over half of what I usually pay which was over a 25% increase in billing. I was pretty shocked so I looked over my bill thoroughly and saw my electric was being supplied by a Verde Energy not [redacted]. So I go online and email them about $75 check I never received to help pay the current bill without previous knowledge about fixed and variable rates was because before finding out I was switched I was always on a fixed rate with [redacted] which was consistent in pricing but found out later Verde put me on a higher fixed rate than what [redacted] charged then after 6 months later changed me to a variable rate as high as 24.9¢ kWh without informing me the details of the exact rates and plans changes or terms of the deal. February the bill was increased over 50% of what I usually pay.

This was the final straw I felt duped because I never received any mail or signed a contract about any increases after being told I was just going to have my bill lowered than what I was currently paying this was the exact opposite. I was being overcharged the entire time compared to my old electric plan with [redacted] so I called them to cancel and was told I would be switched back to [redacted] after the next meter read then I finally received my final bill with Verde as my supplier and it's ironic because after finding out I been overcharged the entire time I finally receive a cheaper rate with them on my final bill compared to [redacted]'s current fixed and variable rate.Desired Settlement: Refund me the difference of the amount I was over charged for the months July-December of last year. Prices for Verde Energy Generation Charged (per kWh) 9.9¢ when [redacted] was only charging a 9.3¢ fixed rate during that entire period.

Next is the months January-Feb of this year 16.9¢ and 24.9¢ per kWh [redacted] is currently charging 15.046 per kWh

I would like at least the total amount I was overcharged compared to the prices of [redacted]'s fixed rate from July-February refunded back to me.

Business

Response:

responded via email on April 14, 2015:Dear [redacted],

Review: Business/Billing Dept: When I switched over to Verde Energy. I was told that they had the lower rate than UI to supply my service, which has been the case to this point. My complaint is concerning the generation rate that I was charged for period 01/24/14- 2/24/14. My bill just about doubled in 1 month's time. My bill is usually in the $150-$180 range for this time of year, but for this time period it shot up double and I have to pay $280 which is way too much for electricity. A hundred dollar ($100.00)difference. When I switched over back in 2011 I was told the rate would be 0.07500 to which it was. Until I received my bill for 01/24/14-2/26/14 and the rate showed 0.1487 for $283.94. It went up this far in 1 month. My usage was exactly the same as it had been the past 3 months. I contacted Verde on 3/12/14 to fine out why did the rate change without notifying me, the customer and I was told that they do not have to contact the customer when the rate changes. To which I don't understand, because when the rate changed I should have the option to cancel or lock in a fixed rate if I choose to do so. Why would I stay and pay higher rates, when I can choose any other company with lower rates. I was told that the rate I had for the past months 0.075 was a variable rate to which if the market changes it could go up. I do understand the market changing, but that drastically in 1 months time. Come on. I can see if it were going up a little bit over the course of a few months (winter), but the rate goes up that far in one shot. I also ask to speak to the billing department and I was told that they will put a note in my file and someone will contact me. I waited for 4 days and no one contacted me. So, I contacted Verde Several more times concerning this matter to try and get it solved but I never got as far as customer service, I never talked to anyone in billing.I thought it was strange that customer service didn't have a direct contact number for billing.Desired Settlement: I told Verde I wanted to keep my service with them because I have been happy,but they need to do something about this last bill and the amount I was charged, They confirmed me for a fixed rate of 0.0869 for the next 6 months. I'm not expecting a total refund, because I did receive service,but I expect for Verde to be responsible for a percentage of this bill. At least pro-rate the bill for the rate I just locked in or send me a refund check for the difference it would be. Do good by me all Iask.

Business

Response:

We sent the following email to the customer:

Eric,

Review: Upon agreeing to use Verde energy as my energy supplier I was quoted that it was less than my current electric company. After seeing my first bill I found out that was 2.5 cents higher than my previous supplier. It may seem like an insignificant amount, but it was about $50 more this month then when my previous supplier had supplied my electricity. I feel as though I was lied to to get me to sign up for their company to supply my electricity. I called them to find out that they only will cancel my account with them... when I told them the story and asked if they could help me they told me that they would have a manager call me back because there was none available. I am looking for some sort of refund for being lied to for false advertisement on their part or the representative's part for calling me at my home and describing false services just to get me to sign up for that company.

Product_Or_Service: electricity

Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like a refund or partial refund of some of the services sent to NSTAR electric to credit my bill or a refund directly to me so that I can put it towards my bill, because of their false promises and or advertising.

Business

Response:

Business Response /* (1000, 5, 2013/07/25) */

One of our customer support people spoke with the customer yesterday and explained that our rate was a 12 month fixed rate for 100% renewable energy. They also put thru a $50 cash rebate for the customer and felt all issues were resolved.

Consumer Response /* (-5, 8, 2013/07/29) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Consumer Response /* (2110, 9, 2013/07/30) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I accepted a partial settlement of $50 and cancelled my service with that company. I feel this is best for both parties.

Review: Never received a bill from Verde. Now received a collection notice! They have the wrong name on the account and the incorrect billing zip code!

Verde has terrible communication issues. I should not be penalized for something that was never brought to my attention, never received, nor any communications taking place regarding this bill!Desired Settlement: do not want a negative on my credit report as I did not make the error or over look any Verde invoice since none was ever received!!! Their collection practices are horrible!!!

Business

Response:

Business Response /* (1000, 5, 2013/06/07) */

The [redacted] account was enrolled on line on 9/12/12 and began to receive Verde's electric supply rate on their 10/13/12 billing cycle. PSEG remained as their utility company and included Verde's supply charge on their monthly bill so that they would continue to just pay PSEG directly. PSEG then would reimburse Verde for the supply charge.

Per NJ regulations, once a customer becomes more than 60 days past due on their utility bill supply companies like Verde must bill directly for any monthly supply charges. The [redacted] account became more than 60 days past due with PSEG prior to the billing cycle which ended on 1/15/13 so Verde billed the Palumbos directly for the supply costs during this period of $95.83. The Palumbos dropped their account with Verde but still owe Verde for this last billing cycle.

Consumer Response /* (3000, 7, 2013/06/10) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

As stated in my complaint, the account name is Pinho, not [redacted]. Additionally, the billing zip is incorrect as shown on the collection notice. Also NEVER received a request for payment from Verde and my PSE&G bill has never been 60 days past due. This is a poor explanation on Verde's part. In closing, I have made payment to the collection agency which also included a processing fee!! I do not want a negative on my credit report as I pay my bills on time and have excellent credit! Also, there are many complaints on-line about Verde and their services. Thank you.

Business Response /* (4000, 9, 2013/06/11) */

We appreciate Ms.[redacted] making the payment and would be more than happy to reimburse her for the processing fee. We will follow up with the collection agency to confirm payment and then will send Ms. [redacted] a check for the fee.

Consumer Response /* (4200, 11, 2013/06/12) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I would still like to know why Verde used the wrong name on the account and wrong billing zip and why I was sent directly to collection agency when never receiving a request for payment. I do not want the processing fee returned, I'd like a straigt answer and perhaps a corrective measure so this will not happen again to someone else.

Thank you.

Business Response /* (4000, 13, 2013/06/14) */

We rely on the utility to provide both any updated account information and payment status. We did not receive any change to the account name and again once a customer has more than a 60 day balance due with the utility we must send a separate bill. A refund check for the $4.95 charge will be issued and we apologize for having to bill separately.

Repeated Unsolicited phone calls from this company. I am on the national do not call list and they still called me back after I requested they place me on their do not call list.
I would recommend not doing business with Verde as they clearly do not follow established rules for marketing. Why would anyone consider them after their unwanted intrusions?