Verizon Communications

Installed a pressure tank valve, for an elderly woman, 30 minutes and a 30 part max, and charged 300.00. Talk about business ethics... [redacted] company to take advantage of elderly. The bill just say pv valve replaced, nothing else. I will be stopping in for a chat.. do not use this company..

Verizon made contact with the consumer to address the complaint.  Upon contact, the consumer was informed the tablet offer, as indicated in the confirmation email reads, "New 2-yr Verizon Wireless activation required".   The consumer expressed concern about the misinformation...

received at different points of process by different representatives.  The consumer admitted to not reading the email confirmation in detail and feels full disclosure should have been given in regards to tablet offer.   The representative apologized and informed Verizon Communications cannot change requirements for Verizon Wireless offerings.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received a call from a representative and we have been playing phone tag.  I have requested a copy of a final bill which I have not received yet - it is coming via mail.  However I still don't understand why Verizon's failure to provide services for over 5 days (which I can not verify I have not been charged for) allows them to adhere to a contract.  Their contract was to provide services which I did not receive.  They were in breach of contract and have not answered to me their responsibility.  Until I receive their response to that along with a copy of a contract signed by me which states they can hold me to cancelation when they fail to provide services and my last bill via postal mail, I will not  be able to resolve this complaint. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:As I originally emailed your representative on 03/**/2015 at 4:26 PM. I received the refund check from Verizon that day, so please close the complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A credit of $67.59 was issued leaving a zero balance.  The account is already closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I think that is a very unfair business practice to charge a late fee because I moved and you couldn't provide the service I needed.  They were offering me phone service which I don't need in order to have internet connection.  You simply don't have services at my new location and wanted to provide me whatever, which isn't fair.  You should be fair and wave that early disconnection fee as I didn't want to disconnect. You made me disconnect. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Verizon issued the refund check.  Verizon has verified with [redacted] that her concerns have been resolved.We trust this information will help to resolve [redacted]'s concerns.

Thank you for referring the complaint of [redacted] to our office. We appreciate you bringing this matter to our attention.   We made several attempts to contact the customer and provide a resolution. The first attempt was made on 11/**/2014. A message was left with our direct...

contact information. The second attempt was made on 11/**/2014. A message was left with our direct contact information. We mailed a call office letter providing our direct contact information.   We trust this information will assist you in closing the complaint.  We apologize for any inconvenience that [redacted] [redacted] has experienced as a result of the above matter.   Sincerely, Customer Relations Specialist

Revdex.com:
I accepted their offer, but I was not satisfied.  The punishment should have been much harsher, but I didn't want to be bothered by it.  Companies that make these kind of offers don't really intend to honor them, thinking that people will just forget about them.  Verizon is one of those companies!
[redacted]

[redacted] Thank you for referring the complaint of [redacted] to our office for review.  Weappreciate this matter being brought to our attention. Our investigation concludes; [redacted] hadaccount [redacted] with the Triple Play. Records...

indicate FIOS TV andVoice were cancelled on 4/**/14. There was no request to cancel the FIOS DATAper notes only the TV and Voice.  Records indicate account number **###-###-#### began under [redacted] on4/*/2014 with order [redacted]. This account was for FIOS Data only.  As a courtesy Verizon has adjusted the [redacted] account number [redacted] as FiOS Data is active under [redacted] with account number **###-###-####. Credit in the amount of $362.44was issued on 2/*/15 clearing the balance. This information has been provided to [redacted] and she is satisfied with this resolution.   Verizon apologies for the inconvenience this hascaused and trust that this information will assist you in closing thiscomplaint.  Sincerely, [redacted]Verizon SW Executive Relations  ###-###-#### EXT[redacted]

[redacted] was given a credit of $69.99 for the activation fee and $120.00 for missing bundle discount total credits $189.99. [redacted] will see credits on his 5/**/15 bill.

The customer spoke to a representative on December **, 2014.  The representative advised that based on the history of repair issues that the customer experienced; the $250.00 early termination fee (ETF) that will bill as a result of disconnecting services prior to fulfilling the service...

commitment will be waived.  A credit for the charge will be issued after the bill generates.  The customer was satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am unsure why their system doesn't show my phone call complaints. The last time I called Verizon, they had no problem finding my previous calls. They even tell me every time I call that my conversation is being recorded; when I ask for the recording they never send it. Now, the recordings and notes suddenly disappear?  I called the "representative" from Verizon back, but she was out of the office. I explained I work from [redacted] to [redacted] and would like to be called outside of those hours on her voicemail. [redacted] from Verizon still called my phone during work hours (AFTER I ASKED HER NOT TO) and left a voicemail that she is only available until[redacted]. I shouldn't have to pay for service charges when the service provided was unstable. The TV connection cut out every show so it was annoying to even watch a television. The internet was slow and would shut down for no reason at times.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have had termite and pest control service with AAA Termite for years. They are great to work with, always pleasant, and do a great job. Highly recommend!

Verizon dispatched a technician on 11/**/14 and replaced oneDVR with an HD STB. The customer stated she was satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:So Verizon is saying that "no repair is required"...

because I disconnected the service. But what is left out of this is WHY I had the service disconnected. It is because they called me after I filed my Revdex.com complaint to set up a repair appointment and then did not show up. I can't just keep taking time away from work to wait for no-show appointments. Even a Revdex.com complaint didn't seem to help resolve this irresponsibility. My complaint was not just a lack of service but a continuing failure to honor appointments to fix it. This never changed.So I had no choice but to give up my phone line and switch services to [redacted] instead of Verzion. I should add that [redacted] did show up for the appointment that was scheduled to hook up my service with them.Therefore my complain was never resolved by Verzion. They never showed up when appointments were made.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Internet issue was resolved same day. Account was not shut off for non-payment, last time it was suspended for non payment since last September. All our systems show DSL working.

Revdex.com:
The business has resolved my issue in reference to complaint ID [redacted], I find that this resolution is satisfactory to me and the matter has can be closed. Thank you for your assistance. 
Sincerely,
[redacted]

The customer confirmed receipt of the letter on February**, 2015.

Upon receipt of the complaint, I spoke with the customer, apologized for the inconvenience and advised the issue will be referred to the appropriate departments to investigate and resolve. According to our records, the customer spoke with a representative on October**, 2014 to review the order...

and made changes to the service. The Gift Card was mailed to the customer and the [redacted] link was e-mailed. I spoke with the customer on January**, 2015 who advised she is able to access [redacted] and all of her concerns were addressed and resolved. She has our contact information.