Verizon Communications

Review: I have been with Verizon since they were [redacted] over 30 yrs. When I moved over a year ago they changed my internet, phone to a Fios system w/o telling me and increased my rates over $30.00 They expected me to pay when I got the bill and did not offer me a better plan etc. I spoke to 5 reps and finally found a supervisor that gave me a $20.00 discount per month.The following year my rate was increased another $30.00 or so. I called a few times. This time long waiting times on the phone up to 30 min. or more. Finally I contacted someone and they gave me the same $20.00 discount. I was then a bit behind and have been paying the best I could.Mainly due to having problems getting thru to anyone. Last night it took me 30 minutes to get thru and I expressed the bill was a bit high for me to handle. The only solution was to save a few dollars a month in a 2 yr contract. I have a business for over 25 years and was really appalled by the service I was getting from Verizon. I told them I was offered other plans with cable included but did not care for all the cable channels at this time.I then noticed for the first time that there were late fees. He looked into it [redacted], stated they were charged for one year. I asked what he could do to take off these fees since it was difficult getting thru and getting a supervisor on the phone etc. He refuse to credit or give me a supervisor. To add I spent another 30 minute with him. I told him I was displeased with their services and wanted to speak to the corporate dept. then called again and Verizon told me they re-routing my call to the same person I spoke to!!I then called the tech dept. now investing another 15 minutes and 15 minutes trying to get a supervisor in billing. She then told me that she would call back once she got someone.One hour later a nonsupervisor was given to me. She told me why I wanted to talk to a supervisor and asked her to monitor the call because I was tired of waiting it was later in the evening.

Product_Or_Service: 30 yrs. agoDesired Settlement: DesiredSettlementID: Refund

Was over 15 minutes and I finally hung up She called back and told her I was tired. She refuse to have supervisor call me and I told her I was calling the Revdex.com re: the services.SHE LAUGHED.Shame Shame on Verizon I do hear there Wireless service is good but phone etc. is awful.Quite sad. I tried to pay on line. 2 days in a row and their system was not working to take my payment.Solution PROFESSIONAL SUPERVISOR TO CONTACT ME. Looks like I will canc

Business

Response:

On January *, 2015, our billing representative spoke with[redacted]. She is not happy with our ratesand wants to see if we can lower the billing price point she is currentlypaying. We went over different optionsand she feels our prices are too high and she may have to go to anothercompany. The customer is also disputingthe late fees that she has for the past six months. The fees total $25.67. Our Collections representative explained ourprocedures on late payment charges assessed. [redacted]'s has an 8 day grace period before fee(s) are billed. She is currently past due $206.13. The customer was advised these fees are validand no adjustments will be issued for late charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The account rep called and did not state she was calling re: the complaint from the better business bueau. She did not acknowledge difficulty getting thru to Verizon including a supervisor. There was no apology for the inconvience. Very cold when calling and stated I was looking for new rates.Once I explain some of complaints and concerns as the original complaint to Better Business B. she, then apolgized for Verizon's lack of customer service. Also I did explain twice I tried to pay on line but the computer would not accept payment. Her response was did you have a problem in the past, I said I sometimes pd on line but not a problem in the far past, she felt that was acceptable for the current problem.She then discussed rates and did not tell me of a lower rate that I recd thru the mail, I had to mention that to her. She then said I had to be put thru contract to have $10.00 off a month of my bill which was the plan I had without a contract. Due to the services I was quite hesitant to go on a contract and asked if they could make an exception since I was a customer of over 30 years with [redacted] and she said NO.I then asked the very last thing they could do was take care of the late charges for all the inconveniences, she refused.Her service was awful and I will dispute this further. I would ask the Revdex.com for a number to the organization that forsees the phone companies.I would also ask if Verizon has a hardship program to pay this bill and will be seeking my business eleswhere in the meantime.Thank-you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been using [redacted] Service from Verizon for many years. I have re-apply every year, including 2015. I have re-apply in November 2014 for that. In January 2015 Verizon canceled the [redacted] for me, saying that they did not received the letter for rectification. Now they charge me almost $30 for the service, that I used to pay $3. I called them and they said to send a fax to them with re certification information. And I did two weeks ago. I called them again in two weeks and they said they did not received the fax. I have a few neighbors in my complex that having exactly the same problem. Verizon said they outsource this service to somebody else and that caused the issues. But why we have to pay for their bad service.Desired Settlement: I request to restore the [redacted] service based on the documents we sent multiple times and refund the difference in billing for all month that [redacted] service was not available. Thank you

Business

Response:

On 2/**/15, a Verizon customer service representative reviewed [redacted]’s account and processed his [redacted] application with an effective bill date of 2/*/15. The [redacted]'s were advised. We apologize for the inconvenience [redacted] experienced as a result of this matter.

Review: My Internet service went out on 6/**/2015 around or before 528am an then the Ethernet ports went out on the wireless Modem shortly afterwards. I have spoken to several representative in refrence to this. The very first time , I was informed that it was a central office isses that they were working on. On the second day 6/**/2015 I called back again to find out the status of the problem at [redacted]. I have called each day except for 6/**/2015 due to that I was unable to be at home durning that time period. On 6/**/2015 I spoke to a reprsentative and ask for the information that delt with the desired troubble ticket number that refered to this accout with Verizon. th representative assured that they will send a techniician out on 6/**/2015 between the hours of 1-5PM. No one showed at all, so a called was placed back to Verizon and spoke to a representative at verizon again. It was indicated that they would be out by 7-730pm. Verizon technician didn't show at all. Call was placed again to the a Verizon representative. the representative wanted me to do the same things in the trouble shooting process again, in turn I had stop the convesation with the representative and advise them that the Modem isn't working and that it was to be replaced. The representative assured myself and my wife that a technician would be out on 6/**/2015 between the hours of 8am to 12pm. So basically no wireless devise in our home will not work and that we are currently paying for a service that doesn't work either, and that hasn't be available for one week.Desired Settlement: I f Technician doesn't show will ask for the service to be removed and to be refunded, asap, and will switch over to [redacted] Internet.

Business

Response:

Company records reflect a trouble report filed June **, 2015with Verizon regarding “no synchronization” issues. The trouble ticket was closed June **,2015. There have been no further ticketsfiled since June ** 2015. Also, a review of the trouble history revealsno other trouble reported in the past 18 months. Subsequent to receipt of the complaint, I forwarded [redacted]’s concerns to our Verizon Online technical support. A review of the download portion of thecustomer’s usage reflects reading extremely close (i.e., 2.8 or 2.9 to over 3.0speeds). I was advised that readings atthis level will cause slow speeds and synchronization/connection issues aswell. Please be advised that neither the Verizon Online techniciannor I were successful in speaking to the customer. Voicemails that included callback informationwere provided to the customer. In theabsence of speaking to the customer, Verizon nevertheless apologizes for anyinconvenience. To that end, please alsobe apprised that at my request, Billing issued a pro-rated ten-dayout-of-service credit totaling $11.66. The credit will appear on the customer’s June **, 2015 billingstatement.

Review: They have lost our payments for 4 months, yet when I give confirmation #, they can't find it, and now no service

They are missing 3-4 payments that cannot be found, I have PD them over the phone as well as online banking, yet its no where to be found even their confirmation numbers are apparently no good. I think someone there is embezzlingDesired Settlement: DesiredSettlementID: Other (requires explanation)

I just want them to fix the acct and turn on my stuff. Where has my money gone? I'm getting ready to seek legal advice

Business

Response:

Revdex.com complaint [redacted] I called the customer's contact number and left a message at [redacted] with my name number reason for my call , advised I do not have her proof of payment, once received can do a search left my fax number as well so she can fax it.

Review: I disconnected my service with Verizon (FIOS) on July [redacted] 2015. I was told my initial deposit would be refunded within 7 business day. That has not happen and I'm getting transferred to various departments.

I would like for Verizon to refund my deposit of $139.00. My Verizon account number is [redacted].

Thank You.Desired Settlement: I would like for Verizon to refund my deposit of $139.00. My Verizon account number is [redacted].

Business

Response:

We are unable to locate a deposit for this customer. The customer will provide a copy of his statement show the deposit transaction. Once we receive this documentation, we will be able to resolve this issue.

Review: The problem at hand is that I am still receiving collection notices for an account that I thought was settled early 2015. Upon opening my internet account with Verizon I was promised a 2 year contract for a set amount that I was happy to pay. However my first three bills that I was to pay were for invalid amounts. The first amount was wrong because my agent told me I was to have my activation fees waived because I had problems opening my account online and that was the promotion at the time. The account was opened on the phone but since it was not my fault I could not open it online I was promised a waived activation fee which was resolved. My next two bills I was just incorrectly charged by I believe it was 20 dollars each time. Which again resulted in more painful phone calls of waiting and being transferred. So by my third or fourth month it was time to move locations of living which again resulted in another phone call. upon talking to 4 or 5 different representatives I ended up speaking with a higher up and was to close my account. I was told that since I was moving I would be able to open the account at my new address and be able to close the account with no early termination fees. I thought that was a large hassle just to close my account and since I had so many other problems with miscommunications was told that I could just close my account with no further actions. However the account apparently was not closed after my move like I though it was. So my service was still running while no one was even living at the Wallace address. I was late to return my equipment which I realize caused a problem for Verizon and they issued me a fee and a phone call saying that I forgot to return my equipment. So I immediately returned my equipment in a box they sent to my house to resolve the problem as quick as I could. Now believing that my problems were over Verizon sent me to collections and I am unable to speak to a Verizon rep about my account. I sent my first collections agency a notice on why I do not owe the 580 dollars in late unreturned equipment fees. But that however did not work. I was sent to yet another agency. This is where I am at now. I do not know anywhere else to turn. I thought the last time I spoke with Verizon I had settled everything but apparently not. I am student at [redacted] and have enough problems in my life other than Verizon continuing to ask me for money that I do not owe them. I have always paid my bills on time and was a good customer considering the amount of times I had to call and fix bills I was overcharged on.Desired Settlement: I would like a billing adjustment of what was agreed when I ended my two year contract because of billing issues and for my credit score to be fixed if it was affected.

Business

Response:

We spoke with the customer to advise we are in receipt of the complaint. According to our records, the last payment received was in June 2014. Service was disconnected due to non-payment on October *, 2014. There are no notes showing the customer called requesting to disconnect the service. The customer was billed an Early Termination Fee and Unreturned Equipment Charges. The equipment was returned and inventoried and the customer was credited for the Unreturned Equipment Charges. The final bill charges are for the months of June, August, September and October and the Early Termination Fee. This information was explained to the customer. The customer will provide documentation showing the move out date. Upon receiving this information from the customer, the account will be discussed with the customer to determine the outcome. The customer has our contact information for future reference.

Review: We ordered Internet service from Verizon. The technician who came to our home stood on a freezer in the basement to install a box. The technician did not mention to my husband that he needed access above the freezer and did not tell him that the lid to the freezer caved in under him.Wev were told to get a price to replace the lid and we did. When the Supervisor came out to inspect it he stated the Technician said he didn't notice the lid caved in under him. We were then told to call an outside contractor who works for Verizon because they handle these type of claims. We called the

number as instructed and left messages with no return call. We also have received several letters from a company named [redacted]. The contact name was Brian M[redacted] ###-###-#### same person we have previously left messages.Claim number [redacted]. We have called several times with several messages. I need my freezer fixed because the seal is leaking out the cold air. In addition they mentioned a price for the lid but how is the lid going to get installed? I need some help with resolving this matter.

Thanks so much

[redacted]Desired Settlement: To have my Freezer Fixed or replaced by Verizon.

Business

Response:

A Verizon representative spoke with [redacted] on 2/**/2016. [redacted] advised that she had filed a property damage claim but had not heard from the adjuster. The representative contacted the Sedgwick claims adjuster and had him contact [redacted] about the damage claim. The representative spoke with [redacted] again on 2/**/2016. [redacted] advised that she had spoken with the claims adjuster, and has been promised payment for her claim. [redacted] has the direct number of the Verizon representative to call if she has any further issues with this damage claim.

Review: I have been a Verizon FIOS customer for 8 years with Internet, Phone and TV services. In 2008, the phone services were set up using Copper (not FIOS) due to technical issues in our (rural) town. It took Verizon FiOS 6+ months to set up the Copper line. This included 3 visits from technicians. Once the copper line was up, the land lines finally worked

Yesterday (March [redacted] 2016, 12:00 noon), I called Verizon FIOS to get a lower rate per month. I explained our prior issues on the landline and needing to stay on Copper. We were able to lock in a better rate and save ~$40 per month. At around 1:00 pm March [redacted], my landline no longer worked. There was no dial tone.

Same Day - March [redacted]

I called technical support 3x

The two people told me the issue was on my end and that I should check the power source

The last person I spoke to at Verizon FIOS (Mike) was helpful. He said that Verizon Fios did in fact switch your phone line back to FIOS (not copper)

I called customer Services 3x

The first 2 people told me that Copper is no longer supported. I explained that literally 4 hours ago and for the last 8 years I was on Copper.

March [redacted]

I called technical support 2x. Same answer. I am now on hold again waiting (20 minutes and counting) for customer serviceDesired Settlement: Put me back on Copper

Some of your customer service agents including technical agents should care more about customers and their issues.

Business

Response:

Tell us why here... Our investigation found that it was agreed to change the line back. This was accomplished on March **, 2016.

Review: I am being charged and have been charged for over a year now for services I do not receive from Verizon. I have contacted them numerous times over the past year and spent hours on the phone, computer and internet trying to resolve the issue with them and am still getting charged and they are not willing to do anything about it as my balance continues to go up because of this erroneous and fraudulent charge and then they charge fees and charges on top of that. It has gotten out of hand and they suspended my service as I cannot afford to pay the back balance with all of the fraudulent charges. This is abusive practice and feel I am being targeted as a single mother. The stress I have endeared and tried to cope with over this whole mess is becoming unbearable as my income has now been reduced due to loss in a job. I have also tried to set up reasonable payments to pay off balance which they are not willing to do. I requested to pay balance after they remove all of the false charges over 12 months but they want it in full. They did at one point in October credit me back some of the fees as they did agree they were charging falsely for services not received and stated the service is fixed and will receive but I never received the services and am still being charged every month $30 for a service I do not have. I cannot call out on my phone to anybody and they said they are not willing to to anything. I NEED YOUR HELP TO RESOLVE AND STOP THIS HUGE COMPANY FROM TAKING ADVANTAGE OF WOMEN LIKE THIS IT IS OUT RIGHT A CRIME WHAT THEY ARE DOING. I am having a very difficult time dealing with this stress.Desired Settlement: I want all of the money I was charged along with the additional fees and costs refunded back to me along with not being charged that again on my bill since they are not able to give me the service. They state it looks OK on their side but I can not use my phone to call anybody and they never came out to correct this. I also feel that all of the anxiety and stress they have put me through should have some sort of bearing on the settlement. I feel that NOBODY SHOULD EVER HAVE TO PAY $200 per MONTH TO PUT UP WITH THIS TREATMENT IT IS NOT FAIR OR RIGHT IN ANY FORM.

Business

Response:

Verizon has made attempts to reach the customer to discuss her billing. The customer was provided a contact number. The company has found no error in billing and if the customer would like to make a change to her plan she can contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe company (Verizon) is charging me for home phone service which I can not use. They clearly itemize this on the bill $30 per month for the service. I can not call our or make ANY calls on my home and have not been able to for over a year now. I have spent countless hours on the phone (cell Phone) and internet over the past year trying to straighten out and I AM STILL GETTING CHARGED $30 per MONTH FOR SERVICE I DO NOT HAVE. I have gotten in trouble at work for personal calls as everytime I contact them I am on the phone (mostly on hold) in excess of 30 minutes PLUS. I did contact them but I MUST CALL after 5:00 when I am done work and they do not answer. I am so stressed over this and it is affecting my health and my job. ONCE AGAIN EVERY TIME I CALL I AM BULLIED BY THE PERSON ON THE OTHER LINE. I have been taken advantage of being a single woman and their practices are down right abusive. THey clearly discriminate against people who they feel they can push around, especially women. If I do not get satisfaction I am very prepared to take this to the next level. If they cannot fix it so I get the service they charge me for, that is totally fine but I want the $30 per month I have paid credited back to my account and do not want it to appear on any further bill. THis is something they can do without speaking to me if they find it impossible to have a number and person I can contact after 5:00 PM. THis is beyond ridiculous and NOBODY SHOULD BE ABUSED LIKE THIS BY A BIG COMPANY> SHAME ON THEM. ANd since they have been falsely charging me for $30 per month for services I do not receive, my bill has a large balance that I need corrected and then terms that are reASONABLE FOR ME TO PAY THEM BACK. Every time I have to deal with this I get chest pains and if something happens to me health wise, everybody is aware of the situation and I will hold them liable for this in addition. I am not going to be BULLIED BY THEM ANYMORE> PLEASE HELP ME.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I only received one message on my cell phone, which they called during the day while I was at work. Unfortunately I stated numerous times, that I cannot take personal calls at work. I did however contact them back at the number left on my voicemail [redacted] am waiting for a return call. Until I speak with them to actually resolve, I still need this open. If they do in fact resolve, I will inform you immediately. Thank you for your help.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer has been provided direct contact information. There has been no error in billing and no service issue identified. The customer can contact Verizon during normal business hours to discuss her concerns.

On January **, 2015 we realized that my mother’s landline phone was not working properly as most calls would not ring, or sometimes ring once and stop. We called Verizon, and they said the next available appointment was Feb. * - two weeks away. On Feb. *, a technician came and after working in the apartment and outside said he had fixed the line and it would be working by 7:00 pm. It was not.

I called the Verizon office the next day and they said they would send someone on Feb. **. No one showed up and my mother waited all day. On Feb. ** when I called them Verizon supervisor, she said my mother’s address was listed incorrectly in the system and the technician had not been able to find the apartment. I asked her why the person on Feb. 9 could find the apartment and she had no answer. Her name is [redacted] and she said she was based in Maryland. She changed the address in the system, and gave me a repair ticket number of [redacted]. My mother has been at that address for 40 years and always gets her phone bills. [redacted] said someone would come on Feb. ** as that was the earliest available time for a confirmed repair.

No one showed up on Feb. **. I then called Verizon again and talked to [redacted], whose number is [redacted]. She said someone would come to fix my mother’s phone at 9 am on Feb. ** and if they didn’t show up to call her. I called [redacted] to tell her they were not there, but only got voicemail. They did not come until 2:30 in the afternoon, and the technician named [redacted] said he had to go outside down the fire escape but couldn’t do that alone. He told my mother he would return on Feb. ** at 9 with another technician and they would go outside to fix the line. They did not show up, and my mother called him directly as he gave her his cellphone. I also called [redacted] again on Feb. ** and ** and left voice messages on her line, and she never called me back.

After more repeated calls to Verizon, we were able to get someone to come on Feb[redacted] who went in to the building basement and fixed the line.

One of the representatives said we would get credit for the 3 and a half weeks of no service and also two months of free service. I believe she deserves more than that for the time spent waiting for Verizon and the aggravation of continual calls to get this fixed.

The supervisors we dealt with were impossible to reach again after the initial contact. It seems that they do not want to follow up and make sure that your problem is fixed.

This is the absolute worst, conniving, manipulating company out there. They will lie to your face about "free devices" and "saving you money". When in reality you get hit with mystery charges and fees every month and a $300 cell phone bill. GOOD LUCK trying to get a hold of customer service.. You're wasting your breath. They will run you in circles and direct you to an 800 number that frankly I am convinced just rings a phone that no one will ever answer. Good luck dealing with this greedy horrible monster of a corporation. They own everything anyways so they could care less if you have a terrible experience or struggle to pay their outrages charges for a cell phone so long as their CEO can eat his lobster dinner every night on his private jet. WORST COMPANY EVER!

The Verizon customer "service" personnel DEMAND the customer's Social Security Number. Storing that SSN in a database is an invitation to identity theft. Verizon has NO RIGHT to know a customer's SSN.

I am thoroughly disgruntled with the service or lack of it Verizon exhibits. My cable/internet/phone was disconnected in order for my neighbor to get their Fios going. How can the workmen disconnect a customers line to hook another up. It seems all the houses up and down my street are in no order what so ever.... This means they are continually painting lines and digging lines to install two people to my right. The box which houses the cables on street was left up and off the box itself creating a terrible tripping liability issue in my front yard, WHen I called I was picked up by Martin in Costa Rica whom I could not understand who transferred me to Walt and then to Mary I PA. Somewhere I even talked to Julie ( all of who could not give me address so I could write a formal complaint). Still I had no service because of the shoddy cheap inexperienced workers digging and connecting residences up to the cable. I cannot express who angered I am with my yard being torn up 3xs and the work wasn't for me.... only when the disconnected my cable on Aug ** did I call and really tried to explain the safety issue they left in my yard.

Customer service is non existent with Verizon. My neighbor who also has Fios had her service down twice, once for the wire being severed while digging and the following week she too was disconnected while they were setting up another customer. I don't understand how they can connect 2 new customers and at the same time disconnect two paying customers with Verizon for years.....I was told I would be compensated for damaged yard and inconvenience of disrupted service. But no one has contracts us yet.... guess I must go on my phone quest to talk to someone who can credit my account.

I have been a Verizon customer for roughly 6 months, and in those 6 months the quality of service had been terrible there have been numerous billing discrepancies and only one helpful customer service representative. In September of 2015 I moved to a new apartment and switched my services over, this is where it all went down hill. Someone made changes on the account without authorization. Then added the removed services again without authorization resulting in a proration charge. I have not made changes to the account, added or removed services in 6 months but now there is a proration charge for as Pam put it are charges for the days I had the service. If I have had the same plan for 6 months with no changes why now is there a proration charge? In speaking with Pam she informed me she does not know who made the changes, but I am still responsible for the fee that accrued when the services were added.The bill has been consistently the same amount up until now, and as Pam stated there was nothing they can do about it. Seems a little shady to me...

[redacted] Verizon store recently sold me a tablet stating it would only cost me $12 dollar a month more for the internet on the tablet. I was very concerned about the price and questioned the lady sells woman several times about the price and made sure my contract with my Verizon phone didn't change. She assured me that it wouldn't effect my Verizon phone and assured me after paying for the tablet that it would in fact only rise my bill by $12 + tax's. After receiving my first bill I had found that she not only lied but was very manipulative in her sells tactic. It raised my bill $34.00 which was to much as I couldn't afford that and wouldn't have got the tablet if I had known it was going to be that much as I told her that to begin with. Also It was undisclosed to me that I had a phone number attached to this tablet? What the hell is this phone number when I seen it on my statement. Again she (Verizon) did not disclose the phone to me at time of purchase. So here I'm trying to figure out why a company as big as Verizon as people working for them that lie and manipulate there costumers. Well because they get a COMMISSION . I was on the phone for almost an hour with a Verizon rep mostly screaming and yelling at why my bills says this amount and where the hell did this phone number come from and why all this wasn't disclosed to me at time of purchase. Anyway, yes the Verizon rep was very nice after I had settled down some even and offered to credit my account back for it all and canceled the tablets internet access. And he also called the store in [redacted] on River road and talked to them.

I then got a call from the store question me about it but all they did was defend their staff and even said I received a discount on the tablet. I didn't receive a discount on the tablet I paid exactly what it said on the display room floor for it but they said I did receive a $50 dollar discount on it.

I guess what I'm saying here is that I feel like I was lied to manipulated and played for a fool. My advise is to stay away from Verizon stores go to [redacted] they can get you a better contract as they don't get commission from Verizon like sales people to in Verizon stores

I have had Verizon FIOS service for small business for 4 months and it has been a nightmare. Calls are dropping constantly, the voicemail never picks up and the phones do not rollover properly. Every time they come to fix the system it gets worse. I am at my wits end; Constantly shifting blame and not helping the situation. I wish I had stayed with [redacted].

Review: I subscribed to the verizon FIOS service in July of 2014 and part of the deal I was told by the sales person that I would get a voucher for $200 which I needed to take to the verizon wireless store and exchange it for a tablet up to the worth of $200. I specifically asked her if I needed to sign up with verizon wireless to avail this offer and I was told no. I received my voucher yesterday and it clearly says that 2 year activation is required through verizon wirelss. Im shocked that a company such as verizon could mislead people in to subscribing to their service my misleading them. I called verizon customer service and they said they were sorry and that nothing could be done. I want to bring it to everyone's notice that this is a totally unacceptable practice and needs to be addressed.Thanks,[redacted]Desired Settlement: I hope they can keep up their promise and send me the tablet. if not I would like to cancel the account and my activation fees and other fees incurred be refunded.

Business

Response:

Spoke with [redacted] apologized and did credit $19.99 for activation fee. Customer accepted credit and explanation of free tablet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told the credit would be the entire Activation fee of $60 which is billed to me as in 3 installments. Just wanted to be clear on this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] was advised that adjusting the activation wasn’t our resolution to him not receiving the tablet without the 2 year agreement with Verizon Wireless. [redacted] understands needs to get 2 year agreement with Verizon wireless for tablet. The activation is $59.99 which gets split over 3 months, and that is why the activation was credited only $19.99. Advised the installment billing of the activation fee was cancelled. [redacted] will not see the charges on the next two bills.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In April 2010, Verizon Home Service sold me a service bundle that, ultimately, they were not even able to provide in my area. When they initially sold me the bundle, they lied and said that they would be able to provide me with Fios cable, a landline, and high speed cable internet. It turns out that the only thing they were able to provide was the landline. They sent out [redacted] as a sub-contractor to install a satellite dish, so I got roped into a two year contract with [redacted] which I did not want. Then, because they could not install cable in my area, obviously they could not provide me with cable internet, so they sent me a telephone modem which I did not want. I called them, and told them just to cancel everything. I told them if they could not provide me with the bundle they sold me, then I did not want any of it. They disconnected my landline, but still sent me a bill. Then they reconnected my landline (twice more), using different phone numbers each time. I called them and told them to stop reconnecting my landline, without my authorization, and to stop sending me bills, because I would not pay them. This went on for about 6 months in 2010, until finally I got a notice from a collection agent that Verizon had turned over bills for three unpaid landlines, in my name, to them. I wrote a letter to the collection agent, explaining what had happened, and that I would go to court over this if necessary. I never heard anything back from Verizon or from the collection agent. In May 2014, my employer did a re-investigation of my background, to include a credit check, and they advised me that I had 3 outstanding balances from Verizon, which were hurting my credit rating. I contacted Verizon immediately, just to settle this matter, so that my employer would be satisfied, and so that this would come off of my credit report. I ended up paying $39.95 to [redacted], as well as $179.92, $234.51, and $342.10 to Verizon Home Service. That is a total of $796.48, which I want refunded to me by Verizon. Can they just sell people fake packages like that? Can they just connect, disconnect, and reconnect landlines without your permission, just to say that you owe them money? Can they continue to charge you late fees, and unpaid bill fees, without so much as contacting you? I didn't even know the fees were continuing to pile up over the years. When I didn't hear anything back from them or the collection agent, I thought the matter was settled. Can they just put a smear on your credit rating like that? It isn't fair! Verizon's Customer Service stinks, as well. You can't even go into a center to talk to a representative face to face, you have to do it all on the phone, or via their website. When you call they leave you on hold for hours. At one point, when I was stating my case, I was told to "shut up" by one of the representatives. Unprofessional! If I can't get any satisfaction through this route, I intend to file a claim through my county Small Claims Court system. This is not just a bait and switch advertisement complaint. This complaint falls into several different of the options on your drop down menu. I was only allowed to select one category, so I picked the bait and switch one.Desired Settlement: I ended up paying $39.95 to [redacted], as well as $179.92, $234.51, and $342.10 to Verizon Home Service. That is a total of $796.48, which I want refunded to me by Verizon. This does not include any legal processing fees, which I may incur, if I file this through the court system.

Business

Response:

A Billing Specialist reviewed [redacted]'s account. Adjustments totaling $632.51 were applied to [redacted]'s account. Once these adjustments post to [redacted]'s account, he will receive a refund for $632.51. I will monitor this account and follow up with [redacted] to ensure he has received his refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On my return from vacation on 8/**/14, I found that Verizon FIOS had disconnected my FIOS service while connecting my downstairs tenants service. On 8/** a technician came to reconnect my service and while fixing and trying to change location of my box he drilled into an electrical wire that left me without power in several rooms in my house. FIOS stated I had to find an electrician to fix the electric wire, and they would pay for the cost. On 8/**/2014, an electrician came, but before doing work wanted approval from Verizon that they would pay bill. I called the [redacted] office and reached the [redacted], I put him on conference call with electrician and he approved work stating Verizon would pay bill. The bill is $597.44 and to date the electrician has not been paid and is now billing me. I have made several calls to Verizon, I received promises of getting a call back, with no response. I would like your help in getting Verizon FIOS to pay for the big mistake their technician made, and pay for the cost of the damage to my homes electrical system.Desired Settlement: Pay: The electrician the cost- $597.44 (I have copy of latest demand for payment I received on 9/*/2014 if needed)This company did repair and Verizon promised to pay. I spoke with [redacted], at Verizon, [redacted] location on morning of repair and who approved and promised to pay for the repair.

Business

Response:

A Verizon field manager contacted the customer who agreed tofax him a copy of the electrician’s bill for repair of the damage. The managerwill process payment for the damage claim

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I did ask Verizon to call me and let me know when they have paid the electrician.Sincerely, [redacted]

Review: I used to be a Verizon Fios customer. After multiple issues including: breaking my TV during install and not fully compensating for the damages, constantly raising my rates, when moving trying to increase my rate despite supposedly being locked into a 2 year agreement on price, and finally simply not showing to install services - I cancelled my service. I received an invoice about 1 month ago. I called into their billing office and after speaking to several people and being transferred multiple times nobody could find any record of the bill yet I continue to receive bills. I spoke to [redacted] on or around the week of 10/** at customer service and she promised she would call me back within 72 hours and she never did.Desired Settlement: I want my account closed and I want the balance cleared.

Business

Response:

Our investigation found account number [redacted] final bill for $17.49 was issued on November **, 2014. [redacted] placed a move order on August **, 2014 and the old location account was disconnected on August **, 2014. The customer cancelled installation of service at the new location. The last bill sent to the customer's old location was in the amount of $123.98. Then a September **, 2014 billing statement sent reflected prorated credit for the disconnect and reduced the balance to $12.49. Then The October **, 2014 billing statement issued a $5.00 late payment fee which changed the balance to $17.49. Our billing representative spoke with [redacted]. On December **, 2014, our billing representative spoke with the customer and advised the final bill for $17.49 will be adjusted. [redacted] had no further concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,