Verizon Communications

Review: On April [redacted], 2016, I had my Verizon Fios service disconnected without any prior notice. I called numerous times and found out my account had been disconnected due to a move request. I made no authorizations for account updates so the representative said my issue would be pushed up. They stated they could not reinstate service and I would have to wait until May [redacted] for restoral of service. Since the reconnect time was so far in the future, I decided to wait and have my service reconnected on May [redacted] at which time I would be moving. I set up an appointment and ended my phone conversation with the customer service rep.

Two weeks after that conversation I received an e-mail stating my appointment had been rescheduled to May [redacted]. I called Verizon again and was told my account showed an appointment date of May [redacted] so the email must have been an error. I repeatedly asked the customer service rep if my appointment was still scheduled for May [redacted] and he assured me it was.

Earlier today, **May, I decided to verify my connection was still scheduled for May [redacted] so I called and was told my appointment was still on track for May [redacted]. I informed them I never changed my appointment and asked how it could happen. The rep informed me the service technicians have been busy, due to the strike, so they must have rescheduled my appointment due to their work load.

The issues I have with Verizon Fios is their lack professionalism, lack of consideration for their customer, and their lack of concern when their personnel do not follow protocol. In addition to all this, I have been charged $120 for services between **Apr and **May, when I wasn't even receiving services.Desired Settlement: I simply want them to keep their agreements and complete the job. I would like to have my services connected as soon as possible.

Business

Response:

I spoke with [redacted], acknowledged and apologized for the inconvenience. [redacted] said the technician was there this morning and installed the service and everything is working fine. [redacted] said he was going to call the Revdex.com and tell them. I apologized, he said he wants things addressed with the person who disconnected his service without authorization. I apologized and advised that would be investigated and addressed internally by the supervisor of the person involved. I asked if there was anything else I could do to assist and [redacted] said no, I advised him to call me directly should he have any problems or questions. Joyce D[redacted]Verizon Executive Relations Sr. Analyst

Without my authorization Verizon charged my bank account $280 and will not give it back. When I called for a refund, they reversed the payment on my Verizon account, but they did not refund the money. Now it looks like I still owe $280 to Verizon, but they cannot produce any confirmation that the funds were sent back to my bank. My bank has no record of any attempt by Verizon to refund the money. Verizon's customer service reps are very skilled at giving the runaround. Verizon purposely makes it impossible for the public to reach the "Treasury Dept." which in a case like mine, according to customer service, is the only place the issue can be resolved.

I have been a verizon customer a year now. Internet keeps going out...3 maybe 4 days a week. Phone is so static I can't hear and they complain they can't hear me when they call me back. I have to verify all info every person I talk too...but they know where to send the bill. The worst customer service...they don't care. All they want is money and don't honor any coupons or deals they advertise. No morals.

I agreed to a contract and now they are going to raise the price.

Verizon rarely follows through on anything that their representatives promise. They consistently provide below-promised levels of internet service.

Verizon is full of fraudulent activity. Their customer service reps are not on the same page with their information; they told my husband one thing and me another. I would recommend NOT doing business with this company; they are thief’s who nickel and dime customers as well as provide false information.

Review: I have been going back and forth regarding billing errors that continue month after month on my bill. My total bill as promised is suppose to be about $185.00 monthly with tax. I continue to recieve a bill of over $200.00 still even after having this corrected and promised to stay corrected each month. I have been on the phone with numerous representatives including supervisors. This has just been one headache after another and I am just feed up.Desired Settlement: I want my bills to reflect the promised amount each month without any more charges being added and I want to have my bill credited any amount if any that I have paid over the agreed billing amount.

Business

Response:

[redacted] was issued a 1 time lump sum credit $399.95 to cover $21.05 x 19

months left in contract. [redacted] states was misquoted by $20. IHD [redacted] was also advised if she cancels for any reason within

the 2 years, she will have to pay the early termination fee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Sunday September [redacted] around 9:00pm I placed a call to Verizon for technical issues with tv services. After not being able to correct the issues though phone support, The Verizon representative offered to sent out a technician of which I agreed. The Verizon Representative at no time advised me there would be any charge for the dispatch of a technician. We agreed on Thursday October * between the hours of 1:00pm to 4:00pm with a notation not to come before 2:00pm. A technician did not arrive until around 5:30. The Technician did not advise that there would be a charge of his service. On November *, 2014 I reviewed my current Verizon bill and was charge 137.00 on a service date of October *, 2014 (the tech was not at my residence on Friday October *) for the technician service. I spoke with a Verizon [redacted] who informed me because the technician entered my home and preformed services it was a billable charge and he declined to remove the charge. Had I been made aware prior (given a chance to chose) there was going to be a charge under no circumstances would I have agreed to such service.Desired Settlement: I am requesting a refund of the 137 as there was no express or mutual agreement/contract between Verizon and I for rendered services.

Business

Response:

Upon receipt of the complaint we made several calls; leaving messages. To date our calls have not been returned. Reviewed account, dont see any note as to if customer was advised of charge, Applied credit for the $91 & the $46. Total credit with tax, $151.12

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My daughter and son in law have been talking about how great FIOS is forever. I have been a [redacted] customer and [redacted] customer for over 10 years. When FIOS finally arrived in my area I quickly signed up. As always I use [redacted]'s bill paying service to handle my bills and have never had any issues. When I utilized this service to remit payment to Verizon in January, I found out that it was never received it even though it was deducted from my account. No problem I thought. I have proof and I can have my daughter fax it to the customer service department. I am a senior citizen and I am technically up to date. Verizon Fios which is one of the largest transglobal corporations in the world claiming to have the world's fastest internet should be able to track down my check with proper evidence, The answer is NO. Almost a month later. Verizon closed out the case even with evidence and I still don't have my money back! Did I mention that I am on a fixed income and Verizon Fios made over $11.5 Billion in profit last year!!!

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my money back plus an apology.

Business

Response:

Subsequent to request of additional information required for a payment investigation, itwas determined that the note from the agent reflected - pays online banking, payment of $200 received January**, 2015. It was then recharge-checked for stop payment January**, 2015. The customer claims the money was never put back into the bank. The Verizon representative advised the customer’s daughter that she would have to raise that issue directly with the bank as the “stop payment” action was executed by them. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I the daughter spoke with [redacted] on 3/**/15 confirmed the stop payment was NOT associated with the $200 that my mother issued to VERIZON. [redacted] at [redacted] will be faxing directly to [redacted] at ###-###-#### evidence that the stop payment was tied to a check issued in the amount of $175 at another time to VERIZON. My mother had stated this to [redacted] but she insisted this was for the $200. I am not sure why my ** year old mother has to be the go between and why VERIZON cannot confirm direct with [redacted]. She needs her money back!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon receipt of the complaint, I unsuccessfully contacted [redacted], the complainant’s daughter. I left a voicemail with my callback information. I subsequently redirected [redacted]’s concerns to our Financial Services Department. I received a response that the $200 payment had been successfully located and applied to [redacted]’s account. A $13.86 credit balance is now reflected.Shortly thereafter, I received a voicemail from [redacted] that essentially stated the matter was resolved and her mother was satisfied. [redacted] very graciously expressed her appreciation for this office’s assistance in resolving the matter. I returned [redacted]’s call and reviewed the findings with her and thanked her for her call. The matter is considered resolved.

Review: This is on behalf of my ** year old mom who lives alone and has many medical conditions. On more than one occasion, a Verizon tech will go into the utility room across from her apartment to work on someone else's Verizon service, and for some reason, will disconnect her phone and/or tv service. This isn't discovered until after they have left and my mom realizes she can't use her phone or watch her tv. This happened again yesterday, 5/**/15. A Verizon tech was in the utility room and she discovered her phone didn’t work after he’d already left. I called Verizon and they said they couldn't send anyone until the next morning and it would be between 8-11am. The CS rep said he would test the line remotely first, but then said there was a problem because he couldn’t find the line to test. Then he put me on hold and a few minutes later returned to say the line was fine, and if it wasn’t a Verizon problem, she would be charged. I told the rep this is the third time this has happened so I know it’s a Verizon issue.

So my husband went to my mom’s apartment and waited with my mom, losing over three hours of salary on 5/**/15 to find out the problem was, as predicted, Verizon’s fault. The jack/box for her services had been disconnected and was hanging. The technician thought it may have been accidentally bumped and knocked out by the tech from the previous day’s visit. Considering this is the third time this has happened, you’d think they’d be more careful or find a better way to keep the jack from being easily disconnected. The tech fixed the problem and said his repair would ensure this type of problem wouldn’t happen again and she would not be charged.Desired Settlement: For what they charge for their services and how often my mom has had problems with their equipment failing in the past and having her services interrupted due to incompetent technicians, I feel this isn’t enough. Since my mother was without phone service for 24 hours and my husband lost over 3 hours of salary, I want Verizon to discount my mother’s next bill significantly.

Business

Response:

This is a duplicate of an [redacted] complaint closed 6/**/15. Inaccordance with Verizon's investigation, it was found, per the last dispatch on5/**/15, that the customer's wires were pulled out of the Optical NetworkTerminal (ONT) in the terminal room. The wires were hanging 6 inches or soout of the ONT so it is possible the wires got snagged when someone else wasworking in the terminal room. Verizon could not confirm who pulled thewires since the room is shared with [redacted] equipment. Thetechnician was able to run the customer's wire behind our ONT and punch downthe block so it will not get pulled out again by accident. The Verizon repairmanager stated he would attempt to visit the customer andleave his contact information in case she has any further serviceissues. The repair manager spoke with the daughter, provided her name andnumber, and advised that one month out of service credit had been issuedin the amount of $104.77.

Consumer

Response:

In response to the business comment "Verizon could not confirm who pulled out the wires since the room is shared w/[redacted] equipment", that is false. All service technicians must check in with the leasing office of the complex before entering any buildings. My mother went to the leasing office when she realized her phone service was out and the leasing manager told her a Verizon tech had been in the terminal room of her building that very morning. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I am a Verizon FIOS customer and have been for many years. I have internet and cable, specifically the Preferred HD package. On Sunday July *, 2015, I somehow accidentally upgraded my cable package on my television to Ultimate HD. I don't know what button I pushed, or if I even pushed anything, but a message just popped up on the screen when the television turned on, thanking me for my purchase. I immediately picked up the phone and called Verizon customer service, within a minute or two of realizing what happened. I told him that I had no intention of changing my service and that I didn't know why the cable package upgraded. The customer service agent assured me that he would fix the problem and revert my services to Preferred HD.

On Saturday July **, 2015, I turned on the television to order the UFC fight on PPV. At that time, I realized that we still had the Ultimate HD package, despite the promises made on July [redacted]. I had to speak with multiple customer service agents on July [redacted] to ensure that the cable package would go back to my original services. The first customer service agent didn't even bother to check what cable package I had originally, and bumped me down to the Extreme HD package rather than the Preferred HD package (Extreme is still one level higher than the Preferred). When I hung up with that agent and received the confirmation of services email, I had to call back again to speak with someone else (Pamela) to get it restored to Preferred HD.

When speaking to the agents on July [redacted] (the first woman and also Pamela), I requested that I not be charged for the week of Ultimate HD services, since I thought the problem was resolved immediately on July [redacted]. At that time, a Pamela informed me that the Preferred HD package would now cost me $75/month instead of $64/month, because the price had gone up since the date I started my service. I said that was unacceptable - I repeatedly informed the customer service agents on July [redacted] and July [redacted] that I never had any intention of upgrading my services, the whole thing was a mistake, which was clearly evident by the fact that I called Verizon immediately upon receiving the upgrade message. Pamela said she'd "put in a ticket" 1) requesting that I not be charged for the week of extra services from July *-**, and 2) requesting that my Preferred HD package be restored to the price of $64/month.

On July **, Pamela left me a message informing me that my ticket request was still being processed. On July **, Pamela left me a message informing me that the "investigation" indicated that viewers are prompted three times before finalizing the upgrade request, so Verizon is denying my request to revert the cost to $64/month. I cannot explain why my cable package upgraded itself on July [redacted], but I did not do it intentionally and I called immediately to fix it. The Verizon records will show that I called them immediately.

In the meantime, I had to call Verizon AGAIN on July ** because I noticed that I was billed twice for the UFC fight on July [redacted]. Fortunately the customer service agent did remove the second charge from my account. However, I'm still being charged for 1) the week of Ultimate HD and 2) the extra cost of $75/month for Preferred HD.Desired Settlement: I would like a credit for the difference between the Ultimate HD and Preferred HD packages during the week of July *, 2015 and July **, 2015.

I would like a refund for any charges beyond the monthly rate of $64/month for the Preferred HD package, and going forward I would like the monthly rate to be set at $64/month like it was previously.

Business

Response:

A billing representative spoke with the customer and apologized for the issue she experienced. The representative adjusted the customer’s bill$10.63 for the week of having the Ultimate HD. She also adjusted her account $10.82 for the difference between her old and new package. Monthly adjustments in the amount of $10.82 will be made to the account until April 2017.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I signed up with Verizon Fios I asked them if the service was transferable to another address if I moved. When I moved from Chino Hills California to Las Vegas Nevada they told me they couldn't provide me service. When I was forced to cancel because they couldn't provide service they told me that I still have to pay the $160 cancellation fee. If they could have provided me service I would still have their service.Desired Settlement: I will pay them the final bill minus the cancellation fee.

Business

Response:

[redacted]Case [redacted] Thank you for referring the case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. Verizon records indicate the June statement reflects a credit of $89.41 was issued back to the disconnect date. The statement also reflects a past due balance totaling $157.91. The account was also assessed an Early Termination Fee at $160.00, however this was adjusted reducing the balance to $68.50. We successfully reached [redacted] on 9/*/15 to provide the above resolution and he is satisfied. We apologize for any inconvenience this may have caused the customer. We trust this information will assist in closing out this case. Sincerely, [redacted]SW Executive Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been misled and misinformed by Verizon. The company has failed to make their service available even though they have assured us that service is in fact available at my home. Their Customer Service department is not able to give me a concrete answer as to WHEN service will be available.

Verizon went so far as to schedule an installation appointment with me. After no one showed, and 2 phone calls, I was finally told that they had not yet finished laying the cable!

Internet service is a must in this day and age. People rely on the internet for business. Residents in my area have been without internet for as long as 8 months.

Verizon has had a very aggressive sales campaign in our area. They have sales reps setting up canopy tents in our neighborhood. They are setting up shop in Walmart, eagerly greeting customers as they come in to shop.

It is unacceptable that they are unable to deliver the service they are working so hard to sell.

Unfortunately, Verizon is the only internet provider in our area.Desired Settlement: For Verizon to work to deliver the product they have been so aggressively pushing in our area. Full disclosure to customers so that false expectations are not set, leading to disappointment.

Business

Response:

The customer has been advised that the lines should be completely installed by Friday, December **. 2015. I have also given the customer the local manager's cell number for any further updates or concerns. I will continue to monitor to ensure we continue to update the customer on the progress and completion of this project. The customer has my contact information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I activated DSL service on Nov. [redacted] 2015. Immediately there was an issues with the service. I called customer service the next day. There wasn't anything they could do over the phone, so a technician was sent out. That required 7 days. The tech explained to me that the building wiring wasn't serviceable and I was unable to have service at my home. He told me that it was being noted on my account and I would have to call back in to close out the account completely. I did that the very next day and was instructed to return the DSL equipment. I was inform that once they received the DSL modem that I would be credited back with my $250 deposit. It has now been 6 weeks since returning my equipment and I havent gotten a refund and also received a bill in the mail saying I owe Verizon $86 for the firsts months service. I have contacted Verizon over 8 times in the last 6 weeks. I have been told 3 seperate times exactly when I would receive my refund and it has never came.Desired Settlement: I would any outstanding balance to be removed from my name and a full refund of my $250

Business

Response:

CSSC rep spoke to [redacted] today, and apologized that he has been having billing issues and that we still have not returned his deposit. She confirmed that the bill he got for 86.35 for ###-###-#### was adjusted in full and that he does not owe anything on it. I issued credit for the router that he returned for 52.99. The deposit is going to be put on the final bill so once that generates she will expedite the refund check. [redacted] is satisfied

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We have been trying to work with Verizon for several months, the phones never worked properly and have cost us considerable time and effort. The company itself has been completely unresponsive. We want to return the phones and when my employee called them today to ask where they could be shipped to the representative had him on hold for an extended period of time, then gave him an address and phone number of a location. He called that location to confirm that he could return the phones, which turned out to be a retail branch store of some kind, and the manager informed him that the person at corporate was entirely wrong about him accepting phones. He gave another location, which did not answer calls at all.

In earlier calls with customer service they claimed that these phones, which we purchased from them and are clearly marked with their logo, are actually the responsibility of a third party vendor. When we contacted the third party vendor they claimed no responsibility and told us to go back to Verizon.

Again, attempting to use their system has cost my small company an inordinate amount of man hours that should have gone towards our actual business. I cannot calculate what their defective products and services have actually cost us.

We intend to ship the phones back to corporate headquarters.Desired Settlement: We would like a full refund.

Business

Response:

Verizon repair dept. confirmed that the customer never called once to report a trouble w/his phones. Our business office could not issue an out of service credit if the customer never called Verizon to report this. Verizon is sustaining these charges and our position will not change on that. Thanks.

Business

Response:

Verizon's Business office advised him for the 3rd time that the phones cannot be retured there is a 30 day limit. He mentioned that he already recalled having the same conversation with another representative at Verizon, [redacted]. This case is closed and Verizon already addressed the phone issue on muliple occasions.

Consumer

Response:

Below is automated documentation of my request for support from Verizon.

t: ###-###-#### | o: ###-###-#### | f: ###-###-####

[redacted]

Review: Since I purchased "high speed internet DSL" I have not gotten one email on windows live mail due to their server I've have gotten my email from their website only. Given their lack of concern over the privacy of their customers I find this disturbing. They have full ownership over my email and I feel violated by this policy. I've reached out to them a dozen times with no satisfaction or returned calls.

truly their is no right to privacy when it comes to verizon only profits. This since has been going since I purchased this computer two years ago' I want this company to understand I will not back down on this issue and will continue to file complaints til they respect my privacy and my hard earned money. Enough of this corporate tyranny.Desired Settlement: Have my windows live account working for the first time since a purchased this computer TWO YEARS and counting.

Business

Response:

Review: On March [redacted]the internet and phone in my business stopped working. We could not process credit cards, manage our company-wide inventory (as it is all connected to that location), use our client management systems, communicate with anyone at the office (other than employee cell phone, which of course, service happens to be terrible inside that location), and much more. Being a business client, these are things I would expect a company like Verizon to be sensitive to and have a plan of action in place for. A tech didn't come out until Wednesday. He couldn't solve the problem. Another tech came on Thurs or Fri and he couldn't solve the problem. He said it wasn't a local issue, that it would have to be taken care of at headquarters. As of the following Tuesday, I hadn't heard from anyone and the problem wasn't fixed, so I called and after over 1.5 hours of waiting and being transferred around, no one seemed aware of my issue or if they were, how to fix it. They sent out techs again later last week and again, they couldn't fix it and said they would pass it onto headquarters again. As of Friday, the problem wasn't fixed and we hadn't heard from anyone. We called at least 5 times since yesterday and today. We are losing thousands of dollars, this is completely outrageous and heinous that a company that provides such crucial services as verizon, could let this happen to a business customer. They have issued refunds for the time the service was out, but $57 cannot make up for the damage and ongoing damage they are causing my business. What makes matters worse is that I tried to switch to Time Warner so that I could get my business up and running again and Verizon didn't port the numbers in time for the installation, so Time Warner cancelled their installation. Now I have to wait another week. How can this be happening??!! And with no communication from Verizon at all unless we call to harass them.Desired Settlement: I will switch to Time Warner regardless of repair because I cannot take the risk that this will happen again. Of course, they must port the numbers right away to allow me to switch. Repair isn't something that should require a settlement, that just needs to happen regardless of my complaints. With that in mind I believe I am due as large a refund as possible and not just one month's service, as many months service as they can give for me to not continue a massive campaign against them. I will not let this loss be in vain, so that it can happen to another business that may be put out of business with this kind of interruption of services. Luckily I have other offices to keep me going, what if this was my only office? They cannot be allowed to let this happen to anyone else again.

Consumer

Response:

Hello,

Sorry for the miscommunication. To clarify I am asking for the settlement to include a complete repair of the problem as soon as possible and a refund for all services for the whole month of March.

Thank you for the opportunity to clarify.

Regards,

Business

Response:

Repair outage associated with cable failure which was

cleared on 4/**/14. We arranged one month’s credit for service (phone and

internet) and the credit will appear on customer’s billing statement dated

April **, 2014. The customer informed will be changing providers and any issues

with the change of provider must be addressed by the new provider.

Review: We signed up for verizon Fios HOME phone and internet in AUg. 2014. they told us that as a sign up bonus we would get a FREE LG tablet or two hundred dollars toward a different tablet. When we finally got the certificate it said we had to pay 10$ a month to add in the tablet.(and you could not just take the tablet without adding in the service) I called twice to complain and after they looked up what services I add the customer service people confirmed that yes unfortunately that was true-it was 10$ a month for two years. I was upset but two weeks ago I decided that if the tablet looked ok I would do it. I get to the store and find out that since I do not have Verizon wireless It was a large activation fee and then 30$ a month for two years!!! what is free about that??? what does Verizon wireless phone service even have to do with it???Th at was never part of any of our phone conversations?

In my opinion and there are other people on their [redacted] page with this exact complaint, free means I walk into the store, show my certificate and walk out of the store without paying anything. Therefore this is false advertising and fraud.

By the way I tried to settle on the phone but a [redacted] never called me back and then I tried ion [redacted] to message with them but the bottom line is they are insisting it is 30$ a month.

(In a side point the price is confusing too because I have in writing in a [redacted] message that it would only be 10$ a month because they were confused by all the terms)Desired Settlement: I really want my tablet for free and two free years of service on it for all my trouble but I am not sure that is reasonable so I will take a 200$ credit to my account.(since offer was an LG tableyt or two hundred towards any tablet

I also think they should have to stop false advertising

If necessary I have [redacted] messages I can include and all phone calls to verizon are presumably recorded.

Business

Response:

Verizon made contact with the consumer to address the complaint. Upon contact, the consumer was informed the tablet offer, as indicated in the confirmation email reads, "New 2-yr Verizon Wireless activation required". The consumer expressed concern about the misinformation received at different points of process by different representatives. The consumer admitted to not reading the email confirmation in detail and feels full disclosure should have been given in regards to tablet offer. The representative apologized and informed Verizon Communications cannot change requirements for Verizon Wireless offerings.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus1

1. In the initial phone conversation when we were told about the tablet and agreed to our service there was no mention of the need to add a new service.2. in the email and in two subsequent phone calls it said it was 10$ a month to add in the service when in fact for someone without a verizon cell phone the cost is 30$ a month plus activation.When verizon called me last week they stated that the Verizon Fios people do not have any information about verizon wire;less services and could not give me correct information since they are a different department. So why did the agents not tell me that on phone and te;ll me to call correct person??3.whole thing is a scam because I was signing up for Fios and they were giving me a deal with wireless that they had no idea if I could or could not use and they did not bother to explain it to me on the phone. the proof that it is confusing is that their own customer service people(in Fios) have no idea of what is going on so they answer incorrectly rather then referring the call to proper department.4.To me it is like they have two companies under one umbrella and I have no recourse cause Fios is saying they can't explain it because its a wireless deal and the wireless people wont take responsibility cause its a FIOS deal. 5. Why would they even offer a deal like that???I believe if you call up and make believe you want FIOS the people selling it do not even have all the details because they are just supposed to sell you the service and highlight the FREE part without stating all the facts to get you to sign up.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Verizon apologizes for the inconvenience caused. However, Verizon's position remains the same. No further action is warranted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:we are u satisfied because they have not been wiling to budge. We already knew that but thought the better bb would intervene and help us did we misunderstand the process(we had ready tried to resolcw the issue with verizon)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: No phone or internet service due to downed wire from house to telephone pole since Feb **. Three times repair technicians were supposed to arrive to fix this and never showed up: Feb**, March *, March *. Customer service representatives gave evasive replies when I called to complain. Should I even bother setting up another repair date if no one shows up?Desired Settlement: Restore phone and internet service in a timely fashion.

Business

Response:

No repair is required. The customer disconnected service on3/**/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:So Verizon is saying that "no repair is required" because I disconnected the service. But what is left out of this is WHY I had the service disconnected. It is because they called me after I filed my Revdex.com complaint to set up a repair appointment and then did not show up. I can't just keep taking time away from work to wait for no-show appointments. Even a Revdex.com complaint didn't seem to help resolve this irresponsibility. My complaint was not just a lack of service but a continuing failure to honor appointments to fix it. This never changed.So I had no choice but to give up my phone line and switch services to [redacted] instead of Verzion. I should add that [redacted] did show up for the appointment that was scheduled to hook up my service with them.Therefore my complain was never resolved by Verzion. They never showed up when appointments were made.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Verizon fios does not pay back your money when they overcharge you. They will make you call back. Every 60 days to check status until you forget your

Verizon fios owed me $207 in money they overcharged me. They say they record all phone calls. I cancelled service in January on a so called recorded line. I waited 45 days for refund. None. I called back. They said I never cancelled. Finally sent refund but only for $172. Charging me vacation setting fees for feb-mar. I never used phone nor internet. They owe me around $30 and close to 5 hours of my life calling their horrible customer service lineDesired Settlement: $35 and verizon fios to tell me they were wrong. If they record all phone calls I'd like to hear the call I made in january. I am requesting a copy of my old cell phone bill to get the exact time and date of the cancellation call I made in january.

Business

Response:

According to our records the customer was advised back in may 2014 of sept restoral. Each call, they were advising of something different. A representative issued adjustments in the past. We have issued a credit for vacation sus fee billed on jan bill as per note on 1-** that they didnt want the account on vacation sus. 22.18 was issued 3-**-15. We were not provided a working tn to contact customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The original amount owed to me was $207. I only received around $170. The problem occurred because I cancelled but there was still a vacation request pending in the system which I believe overrode the cancellation request since it was pending. I made the cancellation order the day after my vacation request in January because the woman on the phone working for Verizon had such a sarcastic tone and treated me very rude after I explained to her how Verizon repeatedly missed appointments with me. In response the next day I called Verizon and I asked the operator who was extremely understanding and kind if I was under any contract. He responded "NO" So I told him to please cancel and I will take my $207 credit because I was very upset with the operator from the previous day. I also cancelled my Verizon Mobile service the next day due to the Verizon Fios's operators rudeness. I understand I can do nothing to battle big business but I will never do anything knowingly associated with Verizon due to the one operators attitude.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Verizons position in this matter has not changed. According to our records: customer called to put service on vacation suspend 5-**-14 and qouted nrc, and advised of restoral date 9-**-14. Customer called 1-**-15, as to why restored and was resuspended with restoral date 5-**-15.1-**-15, called advised rep restored too soon, that service was already re suspended and was issued credits of 211.92.3-*-15 customer claimed he called 2 months prior to disconnect, there were no notes and restoral and disconnect were processed. Final bill was credit balance of 171.71. The 22.18 was issued for suspend fee billed in jan bill. The customer received 193.89 in service credits. Our position is the same as previous case

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ok verizon you win keep your $30. You are big business you always win. Your service is horrible. You cancel appointments and don't inform customers. You can't get straight answers on the telephone. Just guesses and maybes. Verizon is the worst company overall I have ever dealt with. Thank you for no longer being part of my cable or cell phone service. I am now with [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,