Verizon Communications

Review: Local cellular service deteriorated during the spring of this year - no resolution despite numerous calls to customer service. Changed service to [redacted] in June & returned devices to local store in [redacted] for credit per instructions of a customer service supervisor - I received receipts for said return. I am still being billed for the "balance due" on the devices despite several more calls to customer service and assurances that the problem will be handled. It appears the local [redacted] store mishandled the return. I have done everything I can and have spent literally hours on the phone with customer service trying to resolve this with ZERO progress.Desired Settlement: I wish to have my account credited for the amount I have been billed for two devices returned to Verizon, and if any credit report impact corrected to show I am NOT is arrears on payment.

Business

Response:

Attention Revdex.com:Thank you for bringing case #[redacted] to our attention. After careful review of this case it has been determined that this case would need to be redirected to Verizon Wireless for investigation and handling, as we do not handling wireless issues. Thank you for allowing us to review this case. Thank You James N.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I reject this response - as it sounds completely like a case of not taking responsibility and passing the buck. I have been TOTALLY DISATISFIED with Verizon's handiling of this complaint - both thru the Revdex.com my previous communications with the business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Verizon communications does not service the state of LA. Only Verizon Wireless does, so we are unable to assist. Should the customer have had service in a another state with Verizon communications and can provide their account number and the issue at hand we would be happy to assist, however until this information is provided we can only assume this is a wireless issue, since this state is in their territory. Thank You James N.

Review: We signed up for verizon Fios HOME phone and internet in AUg. 2014. they told us that as a sign up bonus we would get a FREE LG tablet or two hundred dollars toward a different tablet. When we finally got the certificate it said we had to pay 10$ a month to add in the tablet.(and you could not just take the tablet without adding in the service) I called twice to complain and after they looked up what services I add the customer service people confirmed that yes unfortunately that was true-it was 10$ a month for two years. I was upset but two weeks ago I decided that if the tablet looked ok I would do it. I get to the store and find out that since I do not have Verizon wireless It was a large activation fee and then 30$ a month for two years!!! what is free about that??? what does Verizon wireless phone service even have to do with it???Th at was never part of any of our phone conversations?

In my opinion and there are other people on their [redacted] page with this exact complaint, free means I walk into the store, show my certificate and walk out of the store without paying anything. Therefore this is false advertising and fraud.

By the way I tried to settle on the phone but a [redacted] never called me back and then I tried ion [redacted] to message with them but the bottom line is they are insisting it is 30$ a month.

(In a side point the price is confusing too because I have in writing in a [redacted] message that it would only be 10$ a month because they were confused by all the terms)Desired Settlement: I really want my tablet for free and two free years of service on it for all my trouble but I am not sure that is reasonable so I will take a 200$ credit to my account.(since offer was an LG tableyt or two hundred towards any tablet

I also think they should have to stop false advertising

If necessary I have [redacted] messages I can include and all phone calls to verizon are presumably recorded.

Business

Response:

Verizon made contact with the consumer to address the complaint. Upon contact, the consumer was informed the tablet offer, as indicated in the confirmation email reads, "New 2-yr Verizon Wireless activation required". The consumer expressed concern about the misinformation received at different points of process by different representatives. The consumer admitted to not reading the email confirmation in detail and feels full disclosure should have been given in regards to tablet offer. The representative apologized and informed Verizon Communications cannot change requirements for Verizon Wireless offerings.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus1

1. In the initial phone conversation when we were told about the tablet and agreed to our service there was no mention of the need to add a new service.2. in the email and in two subsequent phone calls it said it was 10$ a month to add in the service when in fact for someone without a verizon cell phone the cost is 30$ a month plus activation.When verizon called me last week they stated that the Verizon Fios people do not have any information about verizon wire;less services and could not give me correct information since they are a different department. So why did the agents not tell me that on phone and te;ll me to call correct person??3.whole thing is a scam because I was signing up for Fios and they were giving me a deal with wireless that they had no idea if I could or could not use and they did not bother to explain it to me on the phone. the proof that it is confusing is that their own customer service people(in Fios) have no idea of what is going on so they answer incorrectly rather then referring the call to proper department.4.To me it is like they have two companies under one umbrella and I have no recourse cause Fios is saying they can't explain it because its a wireless deal and the wireless people wont take responsibility cause its a FIOS deal. 5. Why would they even offer a deal like that???I believe if you call up and make believe you want FIOS the people selling it do not even have all the details because they are just supposed to sell you the service and highlight the FREE part without stating all the facts to get you to sign up.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Verizon apologizes for the inconvenience caused. However, Verizon's position remains the same. No further action is warranted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:we are u satisfied because they have not been wiling to budge. We already knew that but thought the better bb would intervene and help us did we misunderstand the process(we had ready tried to resolcw the issue with verizon)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Verizon Complaint

P

Powell, Tara

to me

0 minutes agoDetails

Good Morning,

I would like to discuss a situation that I am currently in with your company. I had signed up for Verizon internet service in October of 2015. I signed up for 100/100 internet service and have consistently had issues with the wifi. I have called several times and no one was able to assist me. I was told that it was my apartment or the walls and there was nothing to be done. Although the wifi was weak and not nearly what I was paying for I worked with your company and continued service since I was told it was the apartment and not your systems.

Recently on 3\** I wanted to add TV service as well. I called and requested the TV essentials package. My bill was changed immediately to reflect this new package. the Technician came out and rushed the installation job and left. That night the TV service did not work and I called to file a complaint. Verizon stated it was the box and they would overnight a new one. That did not happen. That was never done and I had to call back 2 days later for the box to be sent.

Just to recap here, my bill was changed on 3\** for upgraded services that I still DO NOT have 8 days later.

Once I finally received the new box I hooked it up and it still did not work. I signed up for the TV Essentials package and was only getting a few local standard definition television. So I called again. The box was reset by a Verizon employee and now does not work at all.

On Saturday 3/*/2016 I spent two and a half hours on the phone with customer service. They were beyond rude. at this point I am completely fed up with Verizon. I requested to just cancel the attempt at TV service all together and go back to my original plan. this is a completely fair request as I see it and it was refused. The representative told me they could cancel the TV package but then bill me MORE money for the package I originally had! I don't see how this rectifies the issue at all. And in all honestly this made it worse. Since I never received the services that were requested due to your company I thought it only fair to just cancel the whole thing and have my original deal.

The representative explained that their "normal" policy is to do nothing for the customer in this case. She said she would see if there was anything she could do, but it was not likely, it was not guaranteed and I wouldn't have an answer for another 4 days! she stated she would call me back at the earliest 3/*/2016. This will now put me at paying for a service for 10 days that I still do not have! When I asked to have the representatives contact information to follow up she refused to provide it. So I am concerned if I will even get a return call.

Needless to say I am outraged. At this point I want Verizon to take responsibility for their products, their service, and their policies. All of which are extremely disappointing and faulty to say the least. The experience I have had with your company is unacceptable.

I am now asking for Verizon to either rectify this situation and provide us with the services I am asking for (internet and tv essentials) at a rate of $80 per month which is the current offer I received from your competitors or cancel all of my services all together, zero out my bill\balance and waive all cancelation fees. This request is very fair.

I will also be filing a formal complaint with the Revdex.com as well as spreading the word on the terrible service I have received.

I would like a response back as soon as possible to know this is being taken care of and I appreciate your time.

Thank you, [redacted]

###-###-####Desired Settlement: I would like the situation fixed, a refund back to my account or all services canceled and all fees/charges waived.

Business

Response:

Upon receipt of the complaint, a message was left on the customer's voice mail on April *, 2016 to advise we are in receipt of the complaint. The issue was referred to the appropriate department to review & investigate. The customer reported multiple repair tickets which were resolved. The customer added the TV service in March 2016 and the FiOS Data speed was downgraded. This issue was previously reported by the customer which was resolved. A message was on the customer's voice mail on April ** as a follow up. The customer left a message that the issue is resolved. She has our contact information.

Review: Verizon fios does not pay back your money when they overcharge you. They will make you call back. Every 60 days to check status until you forget your

Verizon fios owed me $207 in money they overcharged me. They say they record all phone calls. I cancelled service in January on a so called recorded line. I waited 45 days for refund. None. I called back. They said I never cancelled. Finally sent refund but only for $172. Charging me vacation setting fees for feb-mar. I never used phone nor internet. They owe me around $30 and close to 5 hours of my life calling their horrible customer service lineDesired Settlement: $35 and verizon fios to tell me they were wrong. If they record all phone calls I'd like to hear the call I made in january. I am requesting a copy of my old cell phone bill to get the exact time and date of the cancellation call I made in january.

Business

Response:

According to our records the customer was advised back in may 2014 of sept restoral. Each call, they were advising of something different. A representative issued adjustments in the past. We have issued a credit for vacation sus fee billed on jan bill as per note on 1-** that they didnt want the account on vacation sus. 22.18 was issued 3-**-15. We were not provided a working tn to contact customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The original amount owed to me was $207. I only received around $170. The problem occurred because I cancelled but there was still a vacation request pending in the system which I believe overrode the cancellation request since it was pending. I made the cancellation order the day after my vacation request in January because the woman on the phone working for Verizon had such a sarcastic tone and treated me very rude after I explained to her how Verizon repeatedly missed appointments with me. In response the next day I called Verizon and I asked the operator who was extremely understanding and kind if I was under any contract. He responded "NO" So I told him to please cancel and I will take my $207 credit because I was very upset with the operator from the previous day. I also cancelled my Verizon Mobile service the next day due to the Verizon Fios's operators rudeness. I understand I can do nothing to battle big business but I will never do anything knowingly associated with Verizon due to the one operators attitude.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Verizons position in this matter has not changed. According to our records: customer called to put service on vacation suspend 5-**-14 and qouted nrc, and advised of restoral date 9-**-14. Customer called 1-**-15, as to why restored and was resuspended with restoral date 5-**-15.1-**-15, called advised rep restored too soon, that service was already re suspended and was issued credits of 211.92.3-*-15 customer claimed he called 2 months prior to disconnect, there were no notes and restoral and disconnect were processed. Final bill was credit balance of 171.71. The 22.18 was issued for suspend fee billed in jan bill. The customer received 193.89 in service credits. Our position is the same as previous case

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ok verizon you win keep your $30. You are big business you always win. Your service is horrible. You cancel appointments and don't inform customers. You can't get straight answers on the telephone. Just guesses and maybes. Verizon is the worst company overall I have ever dealt with. Thank you for no longer being part of my cable or cell phone service. I am now with [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been misled and misinformed by Verizon. The company has failed to make their service available even though they have assured us that service is in fact available at my home. Their Customer Service department is not able to give me a concrete answer as to WHEN service will be available.

Verizon went so far as to schedule an installation appointment with me. After no one showed, and 2 phone calls, I was finally told that they had not yet finished laying the cable!

Internet service is a must in this day and age. People rely on the internet for business. Residents in my area have been without internet for as long as 8 months.

Verizon has had a very aggressive sales campaign in our area. They have sales reps setting up canopy tents in our neighborhood. They are setting up shop in Walmart, eagerly greeting customers as they come in to shop.

It is unacceptable that they are unable to deliver the service they are working so hard to sell.

Unfortunately, Verizon is the only internet provider in our area.Desired Settlement: For Verizon to work to deliver the product they have been so aggressively pushing in our area. Full disclosure to customers so that false expectations are not set, leading to disappointment.

Business

Response:

The customer has been advised that the lines should be completely installed by Friday, December **. 2015. I have also given the customer the local manager's cell number for any further updates or concerns. I will continue to monitor to ensure we continue to update the customer on the progress and completion of this project. The customer has my contact information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have been a verizon customer a year now. Internet keeps going out...3 maybe 4 days a week. Phone is so static I can't hear and they complain they can't hear me when they call me back. I have to verify all info every person I talk too...but they know where to send the bill. The worst customer service...they don't care. All they want is money and don't honor any coupons or deals they advertise. No morals.

Review: On Sunday September [redacted] around 9:00pm I placed a call to Verizon for technical issues with tv services. After not being able to correct the issues though phone support, The Verizon representative offered to sent out a technician of which I agreed. The Verizon Representative at no time advised me there would be any charge for the dispatch of a technician. We agreed on Thursday October * between the hours of 1:00pm to 4:00pm with a notation not to come before 2:00pm. A technician did not arrive until around 5:30. The Technician did not advise that there would be a charge of his service. On November *, 2014 I reviewed my current Verizon bill and was charge 137.00 on a service date of October *, 2014 (the tech was not at my residence on Friday October *) for the technician service. I spoke with a Verizon [redacted] who informed me because the technician entered my home and preformed services it was a billable charge and he declined to remove the charge. Had I been made aware prior (given a chance to chose) there was going to be a charge under no circumstances would I have agreed to such service.Desired Settlement: I am requesting a refund of the 137 as there was no express or mutual agreement/contract between Verizon and I for rendered services.

Business

Response:

Upon receipt of the complaint we made several calls; leaving messages. To date our calls have not been returned. Reviewed account, dont see any note as to if customer was advised of charge, Applied credit for the $91 & the $46. Total credit with tax, $151.12

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March [redacted]the internet and phone in my business stopped working. We could not process credit cards, manage our company-wide inventory (as it is all connected to that location), use our client management systems, communicate with anyone at the office (other than employee cell phone, which of course, service happens to be terrible inside that location), and much more. Being a business client, these are things I would expect a company like Verizon to be sensitive to and have a plan of action in place for. A tech didn't come out until Wednesday. He couldn't solve the problem. Another tech came on Thurs or Fri and he couldn't solve the problem. He said it wasn't a local issue, that it would have to be taken care of at headquarters. As of the following Tuesday, I hadn't heard from anyone and the problem wasn't fixed, so I called and after over 1.5 hours of waiting and being transferred around, no one seemed aware of my issue or if they were, how to fix it. They sent out techs again later last week and again, they couldn't fix it and said they would pass it onto headquarters again. As of Friday, the problem wasn't fixed and we hadn't heard from anyone. We called at least 5 times since yesterday and today. We are losing thousands of dollars, this is completely outrageous and heinous that a company that provides such crucial services as verizon, could let this happen to a business customer. They have issued refunds for the time the service was out, but $57 cannot make up for the damage and ongoing damage they are causing my business. What makes matters worse is that I tried to switch to Time Warner so that I could get my business up and running again and Verizon didn't port the numbers in time for the installation, so Time Warner cancelled their installation. Now I have to wait another week. How can this be happening??!! And with no communication from Verizon at all unless we call to harass them.Desired Settlement: I will switch to Time Warner regardless of repair because I cannot take the risk that this will happen again. Of course, they must port the numbers right away to allow me to switch. Repair isn't something that should require a settlement, that just needs to happen regardless of my complaints. With that in mind I believe I am due as large a refund as possible and not just one month's service, as many months service as they can give for me to not continue a massive campaign against them. I will not let this loss be in vain, so that it can happen to another business that may be put out of business with this kind of interruption of services. Luckily I have other offices to keep me going, what if this was my only office? They cannot be allowed to let this happen to anyone else again.

Consumer

Response:

Hello,

Sorry for the miscommunication. To clarify I am asking for the settlement to include a complete repair of the problem as soon as possible and a refund for all services for the whole month of March.

Thank you for the opportunity to clarify.

Regards,

Business

Response:

Repair outage associated with cable failure which was

cleared on 4/**/14. We arranged one month’s credit for service (phone and

internet) and the credit will appear on customer’s billing statement dated

April **, 2014. The customer informed will be changing providers and any issues

with the change of provider must be addressed by the new provider.

Review: No phone or internet service due to downed wire from house to telephone pole since Feb **. Three times repair technicians were supposed to arrive to fix this and never showed up: Feb**, March *, March *. Customer service representatives gave evasive replies when I called to complain. Should I even bother setting up another repair date if no one shows up?Desired Settlement: Restore phone and internet service in a timely fashion.

Business

Response:

No repair is required. The customer disconnected service on3/**/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:So Verizon is saying that "no repair is required" because I disconnected the service. But what is left out of this is WHY I had the service disconnected. It is because they called me after I filed my Revdex.com complaint to set up a repair appointment and then did not show up. I can't just keep taking time away from work to wait for no-show appointments. Even a Revdex.com complaint didn't seem to help resolve this irresponsibility. My complaint was not just a lack of service but a continuing failure to honor appointments to fix it. This never changed.So I had no choice but to give up my phone line and switch services to [redacted] instead of Verzion. I should add that [redacted] did show up for the appointment that was scheduled to hook up my service with them.Therefore my complain was never resolved by Verzion. They never showed up when appointments were made.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: When I signed up with Verizon Fios I asked them if the service was transferable to another address if I moved. When I moved from Chino Hills California to Las Vegas Nevada they told me they couldn't provide me service. When I was forced to cancel because they couldn't provide service they told me that I still have to pay the $160 cancellation fee. If they could have provided me service I would still have their service.Desired Settlement: I will pay them the final bill minus the cancellation fee.

Business

Response:

[redacted]Case [redacted] Thank you for referring the case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. Verizon records indicate the June statement reflects a credit of $89.41 was issued back to the disconnect date. The statement also reflects a past due balance totaling $157.91. The account was also assessed an Early Termination Fee at $160.00, however this was adjusted reducing the balance to $68.50. We successfully reached [redacted] on 9/*/15 to provide the above resolution and he is satisfied. We apologize for any inconvenience this may have caused the customer. We trust this information will assist in closing out this case. Sincerely, [redacted]SW Executive Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I did not have a dial tone to my home phone services in all room of my house since I start the service with Verizon Jan,2015 and a tech. supposed to order something which will help him to fix the issue and come back and we wait for a year for them to fix it and nobody care, so I called to get this fix and schedule for tech to come and resolve the issue and for three times , the tech does not show up in the time window they give it to me, several attempt to contact customer services which they seem unable to help and not cooperative in any way, The worst customer service ever.Desired Settlement: they should refund me for all the time I pay for this phone services.

Business

Response:

The customer has a smart panel system in his home. The customer is requesting to have 15 jacks wired/activated in this smart panel system. Verizon charges to activate each jack. The customer has been advised of this and disagrees with this policy. A Verizon technician was dispatched to the customer’s home on February *, 2016 as the customer reported trouble with his telephone line and that the battery in the ONT was beeping. The technician replaced the battery at no cost because the customer was complaining about paying for the replacement battery. The customer again indicated that the telephone line was not working in all jacks inside the home. The technician informed the customer again that there is a fee associated with activating the jacks. The customer declined to have the work done. The customer has been advised if he wants the jacks activated in his home that there will be a charge associated with the activation of each jack. The customer disagrees with this policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the business is furnishing a lie and not provide the accurate information in their respond and that not eliminate the fact that I did not have a proper phone line service for the last year. their customer service is rude and even the manager who responded to my complain was rude and try to put the fault on my side without try to solve the problem or offer a fair resolution. I still request the business to be responsible. The issue does not have any thing to do with my house smart jack box but more with a company can not provide the right service or even being responsible and correct what they doing wrong.

Sincerely,

Business

Response:

The customer indicates that no one has reached out to him to solve the problem. However, records indicate that there have been technician visits to the customer’s home and several Verizon personnel including managers have spoken to the customer addressing his concern. Again, the customer continues to disagree with Verizon’s policy and what he has been advised. The original decision provided remains unchanged and final.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes some one did initially contact me and left a massage but with no follow up and no answer for my calls when I call them back and still every body is rude, the kind of business should not be acceptable and Sham on Verizon and its staff.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Without my authorization Verizon charged my bank account $280 and will not give it back. When I called for a refund, they reversed the payment on my Verizon account, but they did not refund the money. Now it looks like I still owe $280 to Verizon, but they cannot produce any confirmation that the funds were sent back to my bank. My bank has no record of any attempt by Verizon to refund the money. Verizon's customer service reps are very skilled at giving the runaround. Verizon purposely makes it impossible for the public to reach the "Treasury Dept." which in a case like mine, according to customer service, is the only place the issue can be resolved.

Review: Fios did not refund the amount paid for the returned router I sent back to them. I have called three times, each time a rep said they would follow-up

Verizon Fios Order: Number: [redacted] Order Date: 6/**/2014

Account Number: [redacted]

Order was cancelled as [redacted] came onsite. I was charged for the router as I had not returned it. I then returned the router and never received a refund for the router. As such I have called Verizon Fios on numerous occasions. Dates of communication provided below:

12/*/2014 - Spoke with [redacted] Retention Office in [redacted]. I said it had been three months and no credit. The customer rep said a refund would not be a problem but she had to look for documentation and said she would get back to me in two days. I was never called back.

2/**/2015 - Spoke with Christine F[redacted]. I provided Christine with my cell phone number. She said she would return my call on Wednesday 3/*/2015 to provide a status update on the refund but that it should not be an issue.

3/**/2015 -

Call #1 - I was transferred six times. From all of these transfers I was told that I had paid Verizon $105 for the router but they had no documentation that they had refunded me upon receipt of the router I returned. I asked to speak to a supervisor as I had been transferred so many times and had called on previous occasions. Upon getting transferred I was sent to a generic voicemail asking for an extension number. I was hung up on.

Call #2 - I called back and was transferred three times. I spoke with Ms. S[redacted] who said I should have asked for a "credit" not a "refund" and that is why I was getting passed around with their billing department. She then transferred me Alicia to [redacted]. She said a credit would be granted in three to five business days.Desired Settlement: 105.00 + Interest for the seven months I have been waiting for the refund.

Business

Response:

After review of the account, it was determined that an adjustment for the cost of the router was warranted. An adjustment of $105.99 which includes tax, was applied to [redacted]'s account on 3/**/2015. A refund check for that amount is being process, and [redacted] should receive the refund in approximately 15-20 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received the refund from Verizon. That said, I did not receive a payment for the 10 months that Verizon failed to credit/refund me for the money that I basically loaned them. Note that in my original claim I asked for 1. the original payment 2. the interest payment for the months I spent chasing Verizon down and receiving little to no response. When I did receive a response after multiple transfers and hangups, they differed the answer to a later date in which they failed to follow up.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Verizon previously advised: After review of the account, it was determined that an adjustment for the cost of the router was warranted. An adjustment of $105.99 which includes tax, was applied to [redacted]'s account on 3/**/2015. A refund check for that amount is being process, and [redacted] should receive the refund in approximately 15-20 days. Verizon cannot compensate for time and/or inconvenience. No additional refund will be issued.

Review: Since I purchased "high speed internet DSL" I have not gotten one email on windows live mail due to their server I've have gotten my email from their website only. Given their lack of concern over the privacy of their customers I find this disturbing. They have full ownership over my email and I feel violated by this policy. I've reached out to them a dozen times with no satisfaction or returned calls.

truly their is no right to privacy when it comes to verizon only profits. This since has been going since I purchased this computer two years ago' I want this company to understand I will not back down on this issue and will continue to file complaints til they respect my privacy and my hard earned money. Enough of this corporate tyranny.Desired Settlement: Have my windows live account working for the first time since a purchased this computer TWO YEARS and counting.

Business

Response:

Review: I am a Verizon FIOS customer and have been for many years. I have internet and cable, specifically the Preferred HD package. On Sunday July *, 2015, I somehow accidentally upgraded my cable package on my television to Ultimate HD. I don't know what button I pushed, or if I even pushed anything, but a message just popped up on the screen when the television turned on, thanking me for my purchase. I immediately picked up the phone and called Verizon customer service, within a minute or two of realizing what happened. I told him that I had no intention of changing my service and that I didn't know why the cable package upgraded. The customer service agent assured me that he would fix the problem and revert my services to Preferred HD.

On Saturday July **, 2015, I turned on the television to order the UFC fight on PPV. At that time, I realized that we still had the Ultimate HD package, despite the promises made on July [redacted]. I had to speak with multiple customer service agents on July [redacted] to ensure that the cable package would go back to my original services. The first customer service agent didn't even bother to check what cable package I had originally, and bumped me down to the Extreme HD package rather than the Preferred HD package (Extreme is still one level higher than the Preferred). When I hung up with that agent and received the confirmation of services email, I had to call back again to speak with someone else (Pamela) to get it restored to Preferred HD.

When speaking to the agents on July [redacted] (the first woman and also Pamela), I requested that I not be charged for the week of Ultimate HD services, since I thought the problem was resolved immediately on July [redacted]. At that time, a Pamela informed me that the Preferred HD package would now cost me $75/month instead of $64/month, because the price had gone up since the date I started my service. I said that was unacceptable - I repeatedly informed the customer service agents on July [redacted] and July [redacted] that I never had any intention of upgrading my services, the whole thing was a mistake, which was clearly evident by the fact that I called Verizon immediately upon receiving the upgrade message. Pamela said she'd "put in a ticket" 1) requesting that I not be charged for the week of extra services from July *-**, and 2) requesting that my Preferred HD package be restored to the price of $64/month.

On July **, Pamela left me a message informing me that my ticket request was still being processed. On July **, Pamela left me a message informing me that the "investigation" indicated that viewers are prompted three times before finalizing the upgrade request, so Verizon is denying my request to revert the cost to $64/month. I cannot explain why my cable package upgraded itself on July [redacted], but I did not do it intentionally and I called immediately to fix it. The Verizon records will show that I called them immediately.

In the meantime, I had to call Verizon AGAIN on July ** because I noticed that I was billed twice for the UFC fight on July [redacted]. Fortunately the customer service agent did remove the second charge from my account. However, I'm still being charged for 1) the week of Ultimate HD and 2) the extra cost of $75/month for Preferred HD.Desired Settlement: I would like a credit for the difference between the Ultimate HD and Preferred HD packages during the week of July *, 2015 and July **, 2015.

I would like a refund for any charges beyond the monthly rate of $64/month for the Preferred HD package, and going forward I would like the monthly rate to be set at $64/month like it was previously.

Business

Response:

A billing representative spoke with the customer and apologized for the issue she experienced. The representative adjusted the customer’s bill$10.63 for the week of having the Ultimate HD. She also adjusted her account $10.82 for the difference between her old and new package. Monthly adjustments in the amount of $10.82 will be made to the account until April 2017.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We have been trying to work with Verizon for several months, the phones never worked properly and have cost us considerable time and effort. The company itself has been completely unresponsive. We want to return the phones and when my employee called them today to ask where they could be shipped to the representative had him on hold for an extended period of time, then gave him an address and phone number of a location. He called that location to confirm that he could return the phones, which turned out to be a retail branch store of some kind, and the manager informed him that the person at corporate was entirely wrong about him accepting phones. He gave another location, which did not answer calls at all.

In earlier calls with customer service they claimed that these phones, which we purchased from them and are clearly marked with their logo, are actually the responsibility of a third party vendor. When we contacted the third party vendor they claimed no responsibility and told us to go back to Verizon.

Again, attempting to use their system has cost my small company an inordinate amount of man hours that should have gone towards our actual business. I cannot calculate what their defective products and services have actually cost us.

We intend to ship the phones back to corporate headquarters.Desired Settlement: We would like a full refund.

Business

Response:

Verizon repair dept. confirmed that the customer never called once to report a trouble w/his phones. Our business office could not issue an out of service credit if the customer never called Verizon to report this. Verizon is sustaining these charges and our position will not change on that. Thanks.

Business

Response:

Verizon's Business office advised him for the 3rd time that the phones cannot be retured there is a 30 day limit. He mentioned that he already recalled having the same conversation with another representative at Verizon, [redacted]. This case is closed and Verizon already addressed the phone issue on muliple occasions.

Consumer

Response:

Below is automated documentation of my request for support from Verizon.

t: ###-###-#### | o: ###-###-#### | f: ###-###-####

[redacted]

Review: I am writing to make a formal complaint against Verizon Fios Residential Phone, Internet and TV to dispute inaccurate information provided to the credit bureaus and to report the absolute horrible service I received from your company. I have been a customer with Verizon since September 2014. In November 2014 I spoke with a sales representative who handle accounts for the [redacted] apartment community in [redacted] to transfer services as I would be moving in December. I was offered a better package, assured that my account would be transferred and provided an installation date of December *, 2014. On December *, 2014 when the technician came to my home there was no record of my new package and he only had record of one of the three services to install rather than all; phone, internet and TV. I sat on the phone with another sales representative for an extended period of time going over bundle packages offers. This particular representative became very rude, disrespectful and condescending. I requested to be transferred to a supervisor. After much frustration I decided to continue with my previous package which cost more money than I was previously paying. It was explained to me that my previous bill at the old address would be reflected in my first bill at my new address as I was no longer able to access this account online as I normal would. In January 2015 I received an email alert indicating I had an outstanding bill under the old account number. Again, I was no longer able to access this account online and only the last few digits of the account number was provided in the email. On January **, 2015 at 10:45am I spoke with customer service representative- [redacted] who pulled my social security number to review any old accounts. I was told that I did not have an outstanding bill. Please review your telephone recordings. I did not receive any additional notifications or any type of correspondence pertaining to the old account until I received the collection agency letter dated April **, 2015. On May *, 2015 at 9:25am I spoke with customer service representative [redacted] in reference to the letter I received, who explained that my account was never transfer but rather closed and a new account opened. I was giving the amount to pay and told that this account was reported to the major reporting agencies. I was told the record would be deleted from my credit report which would take 30 days. I paid the requested amount, the check was cleared on May **, 2015. As of today the old account is still reflected on my credit report as serious delinquent and past due. I do not understand how the old account could be reported to the credit bureaus when I have an active good standing account with Verizon, although different account numbers both are associated to my social security number and how is it that your system does cross reference social security numbers? The collection agency letter dated April **, 2015 was sent to my current address, therefore the address was associate with the account, how is it that the two accounts were never cross referenced. This is absolutely ridiculous. Other measures should have been taken i.e. add amount to current bill, close current account, before the extreme measure of reporting the old account to the credit bureaus. I have always maintained a great payment history with Verizon. I am thoroughly disappointed in my entire customer experience with Verizon. This entire ordeal has been a complete nightmare.This situation has caused me extreme stress and may have jeopardized my ability to purchase a home. Due to the reporting of the old account to the credit bureaus my credit score has plummeted, deflecting the great credit I have always maintained due to the mishandling of my initial account, which was closed rather than transferred, misinformation provided by your companys customer service reps and your company faulty procedures and system. I would have never let the old account get behind and I assumed baDesired Settlement: DesiredSettlementID: Correction to a credit repair

I would like to be contacted by someone in your corporate office. I am requesting that Verizon delete the delinquent record of account number [redacted] from my credit report. In addition, I request that Verizon sends me a final bill on the current account and that the account be closed, any early termination fee be waived. I do not wish to ever do business with Verizon again.

Business

Response:

Please be advised Verizon records show the request was made prior to the complaint but further research shows it was not deleted from the credit bureaus. A request was made June **, 2015 and can take up to 30 days to be removed from all bureaus. A letter was sent to [redacted] to show the request was made to remove the account. [redacted]’s second request to cancel her current services without being billed an early termination fee was denied. We corrected the wrong on the old account, but that cannot negate the new service contract she entered for services. We sincerely apologize for the frustration this matter has caused. We trust this provides your office with the information required in this matter. Thank you, [redacted] Verizon Executive Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My situation in it's entirety should warranty the grant of a early termination fee waiver. Verizon continuously dropped the ball and there seems to be no accountability. As mentioned the deletion on my credit report should have happenedin May and still wasn't done, not to mention it should never happened. For Verizon to say that it's being corrected is unacceptable, the damage has been done. Hold me accountable to a termination fee when they're the ones who severed the relationship is an insult, unapologetic and not a good business practice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised Verizon has further reviewed the matter and stands by the response that we are unable to waiver the early termination fee associated with the current account. We do sincerely apologize for the inconvenience and frustration this matter has caused. We trust this provides your office with the information required in this matter. Thank you, [redacted]Verizon Executive Relations

Review: I have been going back and forth regarding billing errors that continue month after month on my bill. My total bill as promised is suppose to be about $185.00 monthly with tax. I continue to recieve a bill of over $200.00 still even after having this corrected and promised to stay corrected each month. I have been on the phone with numerous representatives including supervisors. This has just been one headache after another and I am just feed up.Desired Settlement: I want my bills to reflect the promised amount each month without any more charges being added and I want to have my bill credited any amount if any that I have paid over the agreed billing amount.

Business

Response:

[redacted] was issued a 1 time lump sum credit $399.95 to cover $21.05 x 19

months left in contract. [redacted] states was misquoted by $20. IHD [redacted] was also advised if she cancels for any reason within

the 2 years, she will have to pay the early termination fee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Verizon came out on Mid July, 2015 to bury a FIOS line under my residence. While performing the job, they damaged my driveway, and my lawn.

Driveway had a line of oil spillage started from the location of the digging to the near end of the driveway. And the lawn is damaged, grass died in a line the area they dug.

I have notified Verizon of the property damage on driveway back in July, 2015. All they have been doing is tossing around the problem between their contractors and Verizon.

I am feeling ridiculed by their resolution. I have no relation to Verizon's contractors who came out and did the property damage. I only had business with Verizon, and Verizon is the one who sent these contractors and thus assumed to be responsible for my property damage.Desired Settlement: I want $205 that I spent for sealing driveway to cover the damage, and I want the grass to be taken care of or be paid for the amount it will cost me to cover the damage. The current lawn has uneven surface along with the dead grass lines they dug.

Business

Response:

This matter has been referred to [redacted] (Verizon's Damage Claim Insurance Provider). All concerns should be directed to [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The contractor, S and N, responsible for this has not been responsive. I emailed back to Bianca several times, telling here that I did not hear anything back and do not know what to do related to the case. But all she does it just emailing to the contractor. It seems like there's a lack of effective communication between Verizon and their contractors. Nor there is any follow ups from Verizon either.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is now Nov, [redacted] Saturday. I have not heard back anything from the responsible party. And I highly doubt I will hear back anything from them before the promised date, Nov [redacted]. I hope to be receiving a tangible response from Verizon.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

S&N advised Verizon on 12/**/15, Compo and seed was placed by their crew on 11/**/15. If the customer has additional concerns he would need to contact them directly.

Verizon is full of fraudulent activity. Their customer service reps are not on the same page with their information; they told my husband one thing and me another. I would recommend NOT doing business with this company; they are thief’s who nickel and dime customers as well as provide false information.