Verlynn Koehn Automobile Repairing & Service

This letter is in reference to the letter you wrote to the Revdex.comYes you were quoted $- $for your moveAlso on your estimate sheet it also says that this is only an estimate and you still will be charged for the exact chargesAlso on your contract signed on moving day we are not responsible for damaged items packed by the ownerOut of good faith we are sending you a check for $for the misunderstanding of your move cost and any damages.Any questions please do not hesitate to give me a callWe also want to wish you well in your new home and also want to wish you happy holidaysYours truly, Ron WBecker Movers

This letter is in the reference to the response letter the above claimant made in reference to his move.To start off with he was paid for the two items that were on his claim form, by the liability he signed for on moving dayAlso as far as the estimate he did not sign the estimate as he claims and also it was not a not to exceed estimate (copy enclosed)If you read the estimate which he received before his move it even states the conditions of the estimate.As far as the liability we cannot take responsibility for a person not reading what they sign.And finally I am not going to lower myself to match comments made by MrKingI can only tell you that he is wrong in many things that he saysOur guys are full time and they are professionalsThis is just like any job and that accidents do happen and that we are very sorry for thatOur percent of claims is well below the National Average.Regards,Becker Movers

I have lost valuable items and yes, I did give the storage area keys with storage locker numbers attached to the keys and told the men where the storage area wasthey were never moved...not the landlord to blame but Becker Movers How can you honestly tell me that just because the owner of Becker's said his men never were given the keys is right ??,,,it is his word against mine Since I was the sole person in the apartment, I assumed my storage areas were cleaned out just because I KNOW I GAVE HIS MEN THE KEYS I AM A PARALEGAL AND THIS WILL NOT STOPHERE I ALREADY HAVE A REPORTER COMING TO MEET WITH ME AND BECKER'S AND OUR SO CALL4ED "Revdex.com WILL HAVE TO ANSWER SOME IMPOORTANT QUESTIONS BEFORE THIS IS OVER, I WILL BE COMPENSATED.HIS MEN WERE NOT ONLY RUDE TO ME WHILE TAKING THE ITEMS IN MY APARTMENT OUT, THEY PARKED ON THE OPPOSITE SIDE OF THE BUILDING THEN WERE THEY SHOULD HAVE BEEN AND IT TOOK MORE TIME TO MOVE ME....WHAT A GAME BECKERS HAD TO DECEIVE THE CONSUMER.TODAY, WITH A FRIEND, I WENT TO MY STORAGE AREA AND MY CUSTOME LAMP SHADES WERE THROWN AGAINST THE INTERIOR OF THE STORAGE UNIT OF LINDEN AVENUE STORAGE, DESTROYING THEM COMPLETELY, BENT AND OUT OF SHAPE....THESE SHADES WERE OVER $EACH.I WILL RETURN AGAIN WITH MORE PEOPLE TO SEE WHAT ELSE IS DAMAGED.THESE BECKER MOVERS ALSO GAVE THE STORAGE MANAGER A HARD TIME AND THEY ARE MAD AT BECKER'S ATTITUDE.OF COURSE I SIGNED THAT EVERYTHING WAS PACKED....NEVER THINKING THOSE MEN DID NOT CLEAN OUT MY APARTMENT'S STORAGE AREA.I COUNTED ON HIRING PROFESSIONALS, NOT SCAM ARTISTS!The Revdex.com better start taking better of the consumer's Complaints[redacted]

We did talk with the daughter about the move and costWe have made the agreed adjustment to this job with the customer and the problem is solvedAny questions you may contact us anytime

This letter is in reference to the above person's complaint for her move to Florida.First of all we are agents for [redacted] Van Lines, which means that when a person like Ms [redacted] moves over state lines, then she is moving under the authority of [redacted] Van Lines, notBecker MoversOn the day of the estimate she was explained that and also given literature on that also.I did contact [redacted] Van Lines on her claimTo start out she did sign for replacement liabilitybut she also initialed for the $deductible and paid a smaller amount because of this.Again, reviewing the claim form and reviewing the amount of money that [redacted] Van Lines iswilling to pay her I think she should take it as I think it is very fairI think it is fair because a lot of herdamages are boxed items which are not covered because they are packed by the customer not themoverI know people like Ms [redacted] will say that the box is crushed but a lot of the times it is becausethey are not filled and they crush due to open space or they do not use a heavy enough box to startwith.I know she is trying to blame Becker Movers and wants free storage but on the same note she issaying that the truck that delivered her items was packed poorlyThat is [redacted] and [redacted] 'sdriver's responsibility not ours.We are sorry for any damage that occurred to the goods but again she signed a [redacted] VanLines Bill of Laden and paid [redacted] Van Lines for the move so she has to settle with them.As far as her items coming into storage she could not be more wrongWe inventoried andcarefully wrapped her items and when they left here the [redacted] Van Lines driver loaded his own truckand he did not note any damages from our warehouse to his truck so because of that, the request for arefund for that is out of the question.Again, we do apologize for any problems that may have occurred during the move and I willhappily discuss this with Ms [redacted] or anyone else.Any questions please do not hesitate to contact me.Yours trulyRon [redacted] Becker Movers

This letter is in reference to the above person's complaint.During the move an accident did occur and a piece broke off her washing machineWe went to [redacted] toget the part and they did not have It in stock so they had to order It and that is why it would not be fixeduntil 2/22/We have since dropped the piece off to her and called her numerous times to see if sheneeded assistance to get the piece put on the machine but has never returned our calls.As far as her comment about It taken to long, we dispute her claim as the manager that went out to herhouse after loading saw how full the truck was and agreed that the times would be rightThey do talkto each other as a form of communicationWe feel we completed our commitment by repladng thebroken piece which seemed to be her biggest concern.We are sorry about the problem and hope this matter is settled.Any questions you or Ms [redacted] have can contact our office.Yours truly,Becker Movers

ID# [redacted] To Whom This May Concern:This letter is in reference to the above complaint.On March 13, Mr [redacted] called about damages done during his move which was done on March 4, At that time our office sent him out a claim form to fill out to the best of his ability.After receiving Mr ***'s claim form (copy enclosed) we sent a representative out to look at his claimOur representative saw no physical damage to the television and a small ding on the side of the refrigeratorHe was not shown anything else nor was anything else put on the claim form.On moving day the ***'s signed for the basic liability of $.30/lbper article for any damage done to their goods (copy enclosed).Our contract also states that we do not cover internal parts unless dropped by the mover.Rather than to dispute their claim, we paid for both items claimed at the basic liability of $.30/lbper article (copy enclosed)We also gave each piece extra poundage so the re would be no discrepancy about that.As far as the estimate and actual cost, the estimate was for $to start withWe had more difficulty in getting his furniture out of his old house and into his new houseMore disassembly and reassembly was neededThe customer knew this was only an estimate and they were being charged on an hourly basis.We are sorry for any problems this may have caused the ***'s but at this point we feel that the amount of money we sent to the ***'s was more than fair.If anyone has any questions on this please do not hesitate to call me.Yours truly,Becker Movers

On 8/11/we met with the customer and have resolved the complaintIf you have any questions please do not hesitate to call our officeThank you, Becker Movers

This letter is in reference to the above customer.To start off with, yes there was a mirror broken on this jobThe item was wrapped and tieddown properly but the strap broke.we immediately sent out a claim form to the person as soon as we learned of the damageWetold her to fill it out and send it back to us.Upon receiving her claim form back we reviewed her moving contract that was signed by her onmoving dayIn her writing she signed for $.30/lbper article and that is how we settled her claimWehave sent her out a check for that amount and it was cashed by the customer.On this claim I also went one step further and looked at the signed part of the contract, whichstates if she took out extra insurance how we would have paid herBecause of the age of the piece andthrough depreciation (which is stated on the signed sheet) she would have been in the same situation.We are sorry that because of an accident happened she thinks the men were unprofessional butI assure you that they are very professionalThey try there hardest to do the best job possible.Again, we are sorry for any problems and out of Good Faith we are reimbursing her for anadditional $towards her claim.Any questions please do not hesitate to call me.Thank you,Ron W [redacted] Becker Movers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I had to file a police report was that Ron at Becker Movers advised me to contact my homeowners ins to make a claim When I did this, my homeowners ins company told me I had to file a police reportBut my homeowners ins will only cover the missing items and not the items that were damaged BUT I found out after we filed the police report that I would have to pay my deductible then get money for the missing items Again, I am paying out.This is issue is not resolved How can we feel this is resolved when we have lost so much???? Regards, [redacted]

This letter is in reference to the complaint we received from you about the above person.To start out with we did in fact move the above person into our storage on December 10, 2016and moved her out on Apri114, 2017.Shortly after her moving in she called our office about some missing screws and bracketsWelooked and found noneWe told her this and we would send her out a claim form for these items.On May 15, we received a claim form for items that we knew nothing about except fortwo items for missing hardware.On June 2, we sent a representative out to the home to look at the claimed itemsHeresponded to say that there were some scratches on her items and that everything was put togetherexcept for the screws to the leg of the pinball machine.At no point from her move out of our warehouse on 4/14/untii7/S/was there anymention of missing items other than screws and brackets to the items they took apart.After reviewing the contract that she signed on moving day, which was $.30/lbper article forliability we found it easier to pay her according to the contract she signed rather than argue with thecustomer.We also told her that for storage we only have the basic coverage of $.30/lbper article becausemost home owner's insurance company's cover the items when in storageWhy would you doubleinsure anything as you cannot collect twice for the same claim?We are sorry that Ms [redacted] was unhappy with our settlement but we felt that it was a fairsettlement.If anyone has any further questions please do not hesitate to contact us.Yours truly,Becker Movers

[redacted] ***To Whom It May Concern:This letter is in reference to the above person's complaint.We would first of all apologize for the time it took to get back to you on this maters.We received your letter before we received the claimants claim form and to be notified that she had puta stop payment for the services we performed.Please find attached the letter we sent to the claimant in regard to her claim for her move.Any questions please feel free to contact our office.Yours truly,Becker Movers

This letter is in reference to the above complaintAs per the letter from the customer (copy enclosed), some reason she did not receive our call back messages or claim formBecause of this she contacted you but now has rescindedWe have since resolved this matterAny questions please feel free to contact our officeYours truly, Becker Movers

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt is clear that this company's values are not customer service oriented and care nothing about resolving blatant neglect that they and their part time help have causedI want my TV and refrigerator in the condition they were in before this rookie company moved themThat's all I want, nothing moreIts evident that this company (while hiding behind a sub standard insurance policy) is going to do nothing furtherSo at this time I am requesting that the Revdex.com lists this claim as unresolvedThank you for assisting in this matterIt's sad when a company dodges their responsibility

After careful review of his file and reviewing the liability he signedHe signed his contract for $.30/lbper article for any damaged item that may have been done during the moveAn example is if something weighed lbshe would get $We have enclosed our settlement sheet which we have
sent him along with the check due himLiability is placed on the pound basis, not replacement valueThis was used furniture and had old marks on themWe sent a person out to review the claimed items and he confirmed thisSorry any problemAny questions please do not hesitate to call usYours truly, Becker Movers

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My items were not lost or damaged, they were stolenI trusted Beckers and had used them in AugustI have been treated very poorlyI was told several times that I would get a call back and I never didI was never shown any concern for my belongings and I was hung up onI will pay my original offer of $because that is what I oweI would never have tipped the movers if I knew at the time that they stole from meI would not have had to stop payment if they hadn't stolenThese items were my for my grandchildren and they need to be replacedAttached to the stolen high chair was a bib that had a special meaning to it......to think that I was grateful to the two movers and gave them a generous tip for the second time in months is sickening to meI will never use this company again and I do not accept their insulting offerThey are acting like I have done something wrong and it is just the opposite. Regards,*** ***

This letter is in reference to the above person's complaint.On June 6, 2016, Mr*** did receive an estimate for the pack and moving job.When doing an estimate in the moving business these are only estimates because people addand subtract items or add extra stops, and also we do not see
destination for any problems that may occur because of furniture being different so it goes by time and materials.As is the case with Mr*** he did have us pick up items at a second location, which wasnot in the estimate.We tried calling Mr*** by phone plus we emailed him to try and resolve his complaintand have not heard from him.Also because we have been try to get a hold of him that is why it has taken us so long to answerthis complaint.cost.At this point, unless someone calls us, we have gone as far as we can at this point.Sorry about the problems and we will be more than happy to talk with Mr*** about the Any questions please do not hesitate to give me a call.Yours truly,Ron ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We were basically charged times as much as expected; were not happy with the sloppy job and damage to our furniture that they didThey reimbursed us for 1/hours; We asked for $more to complete this existing complaint but were denied.This company is one of the most unprofessional businesses that I've ever experienced.We would not recommend using this company to move your belongings as they have not shown us that they care to resolve an issue with a customer
Regards,
*** * *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To Whom it may concern I am writing in response to Becker mover response to my complaint. The case ID number ***There is absolutely physical damage to the TV. I will forward a picture at your request. Also, the Refrigerator has several dents and scratches on it. If I wanted a refrigerator in this condition I could have saved thousands and went to the scratch and dent section. As for the estimate being $1100, Brett (their trusted rep) told me it would be between $and $He stated several times that it would not exceed $It ended up being $1880. Brett the rep walked through my house before I signed and gave me a figure not to exceed 1100. $to $was his quoteCome to find out this bait and switch tactic is a pattern with this company. Brett is a complete liar and this outfit are crooksThey absolutely dropped the TV, scratched and dented my refrigerator. They broke several other items that were discovered after the claim form was filled out. I had to buy new hardware for some of my furniture because the misplaced it in their unorganized move. I have never dealt with an unorganized company to this extent, ever! Two people have already asked who I used to move my house and I shared my VALID experience with them. They did not use Becker after what I had to tell themLastly, the insurance was never offered to me on the day of the move. The paper work was glanced at by their rep and myself. No detail was ever given about coverage. I find it comical that I could have purchased a higher premium for the future neglect of their employees. That should have been a red flag. Let me understand this, I have to buy more insurance because you hire incompetent movers? I thought they were professionals. When talking to most of their employees Becker mover was a weekend job and most of them had full time employment somewhere else entirely different than moving. Know one seemed to be professional movers at all. Their blatant carelessness of my property proved that
Regards,
*** ***