Vesta Corporation

Revdex.com Complaint No*** -*** *** To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have been in contact with Mr*** and to resolve his complaint as requestWe appreciate Mr***
willingness to work with us directlyShould he have any additional questions or concerns, he may contact me at (503) 552-Monday-Friday 8:AM-4:PM PDTKristopher G*** - AT&T Processing Center

Case #: ***
To Whom It May Concern: This letter is in regards to the above referenced case numberWe appreciate the opportunity to respond to this complaintWe have attempted to contact Mr*** and haven't heard back from himShould Mr*** have any questions or concerns, he may contact
me directly at (503) 552-Monday-Friday 8:00AM-4:30PM Pacific Time
Kristopher - Vesta Corporation

Case #: ***
To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have been in contact with Mr*** and were able to resolve his requestedWe appreciate Mr*** willingness to work with us
directly
Should Mr*** have any questions or concerns, he may contact me directly at (503) 552-Monday-Friday 8:AM-4:PM Pacific TimeKristopher - Vesta Corporation/T-Mobile Processing Center

Revdex.com Complaint No***To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have been in contact with MsC*** to resolve her complaintWe appreciate MsC***'s willingness to work with us
directlyShould she have any additional questions or concerns, she may contact me at (503) 552-Monday-Friday 8:AM-4:PM Pacifc TimeKristopher G*** - Vesta Corporation/*** Processing Center

Revdex.com Complaint No*** ***
To Whom It May Concern:
This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaint
We have been in direct contact with Mr*** regarding the concerns he has brought to the Revdex.com's
attentionWe feel that both parties have fully cooperated with one another to resolve this matter as fast as possible while still explaining what Vesta's affiliation with AT&T is and how Mr*** could have received the charges.
We appreciate Mr*** willingness to work with us directlyShould he have any additional questions or concerns, he may contact me directly at *** *** Monday-Friday 8am-5pm PST.
Ruthie D*** - Legal Assistant

To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have attempted to contact Ms*** via phone call and have yet to hear back from herWe left a message stating that would work with her on resolving
the issues he has brought to the Revdex.com's attentionShould MS*** have any questions or concerns, she may contact me directly at (503) 552-Monday-Friday 8:00AM-4:30PM PSTKristopher - AT&T GoPhone Processing Center

Revdex.com Complaint No*** - *** ***To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaint. We have contacted Ms*** for further information in regards to her dispute and are
currently in the process of resolving the concerns she has brought to Vesta's attention. We appreciate Ms*** willingness to resolve this matter with us directlyShould Ms*** have any additional questions or concerns, she may contact me at *** *** Monday-Friday 8am-5pm PST

Revdex.com Complaint No*** - *** ***To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have attempted to contact Mr*** via the email address he provided and a phone call
regarding the issue he has brought to the Revdex.com's attention and we are awaiting a responseTo clarify Mr***'s concern, he is correct in that *** is currently inactive*** allowed customers to make their prepaid phone payment at a later dateWhen Mr*** makes a payment for his phone service, it is considered a month later. Therefore when Mr*** made his final payment, it caught him up to a zero balance owed on our accountsHis service provider is now the primary responsible party for this area of prepaid accountsIf Mr*** has any questions about his account, he should contact his service provider directly. We do apologize for any inconvenience this may have caused and understand the frustrations Mr*** has had to deal withWhile service is now in the hands of his service provider, should he have any questions or concerns that we can assist with, he may contact me directly at *** *** Monday-Friday 8am-5pm PST

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com Complaint No*** To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have been in contact with Ms*** to and unfortunately were unable resolve her the complaint to her satisfaction
The card issuer is not cooperating with us to return the funds to the customerIf the card issuer is willing to work with us, we would be happy to reattempt

To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have attempted to contact Ms*** via phone call and have been unable to reach herShould Ms*** have any questions or concerns, she may
contact me directly at (503) 552-Monday-Friday 8:00AM-4:30PM PST
Kristopher - Vesta Corporation

Revdex.com Complaint No***
To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have been in contact with Ms*** to resolve her complaintWe appreciate Ms***'s willingness to work with us
directly
Should she have any additional questions or concerns, she may contact me at *** *** Monday-Friday 8:AM-4:PM Pacifc Time
Kristopher G*** - Vesta Corporation/AT&T Processing Center

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meVesta was helpful with resolving my complaint.Sincerely, *** ***

Revdex.com Complaint No*** - *** ***To Whom It May Concern:This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have contacted Ms*** regarding the matter she brought to the Revdex.com's attention and we were able to resolve this matter to meet both parties' satisfaction. We appreciate Ms***'s willingness to work with us directlyShould Ms*** have any additional questions or concerns, she may contact me directly at *** *** Monday-Friday 8am-5pm PST. Ruthie D*** - Legal Assistant***@trustvesta.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is to inform you that Vesta Corporation has resolved my complaint in a professional and prompt responseThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com Complaint No***
To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have been in contact with Ms*** to resolve her complaintWe appreciate Ms***'s willingness to work with us
directly
Should she have any additional questions or concerns, she may contact me at *** *** Monday-Friday 8:AM-4:PM Pacifc Time
Kristopher G*** - Vesta Corporation/AT&T Processing Center

Revdex.com Complaint No***To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have been in contact with Mr*** to resolve his complaintWe appreciate Mr***'s willingness to work
with us directlyShould he have any additional questions or concerns, he may contact me at (503) 552-Monday-Friday 8:AM-4:PM Pacifc TimeKristopher G*** - Vesta Corporation/AT&T Processing Center

Case #: ***
To Whom It May Concern: This letter is in regards to the above-referenced case numberWe appreciate the opportunity to respond to this complaintWe have attempted to contact Mr*** and have yet to hear back from himWe left a message stating that would work with him on
resolving the issues he has brought to the Revdex.com's attentionShould Mr*** have any questions or concerns, he may contact me directly at (503) 552-Monday-Friday 8:AM-4:PM Pacfic Time
Kristopher - AT&T GoPhone Processing Center

Revdex.com Complaint No***To Whom It May Concern: This letter is in regards to the above-referenced case numberPer our last contact with the card issuer, any authorizations should be removed from Ms***’s cardShould Ms*** see any outstanding authorizations or have concerns about any other payments from us, we would be happy to assist