Vibrante Skin Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
I am writing to let you know I did receive and e-mail from the company indicating they processed a full refund . Thank you for your assistance.
[redacted]

Dear[redacted],We apologize for...

any inconvenience we may have caused you. We value customer service satisfaction very highly for our Vibrante Eye Cream product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers  to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as displayed here:
www.vibranteskin.com
Our records show that you entered into our trial program on January 16, 2015 and you were only charged for one shipment in the amount of $88.28, therefore we have provided you the full refund for your order in the amount of $89.85 and have confirmed a cancellation of your subscription, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. However, the other charges claimed are not from our product Vibrante Eye Cream, and are unable to assist any further. Feel free to notify us if you should have any other questions or concerns.
Sincerely,
Vibrante Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for contacting us. We strive to make sure we provide the best customer service to you as possible. Upon further research, we did not find any letter from you in the mail, hence the reason why we could not cancel your wife's account. Nonetheless, we have canceled the account immediately and...

there will be no further shipments scheduled. If you should have any further questions, please do not hesitate to contact us. Thank you again, and we sincerely send our condolences to you regarding your wife's passing. Take care.

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the...

check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://vibranteskin.com/payment.phpWe do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $44.92 as of 7/29/14. This amount should reflect in the customer's bank statement within 7 business days.Feel free to let us know if you should have any questions. Take care.

Our company strives to make sure that our...

customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://vibranteskin.com/payment.php
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89.85. This amount should reflect in the customer's bank statement within 7 business days as of 8/19/2014.
Feel free to let us know if you should have any questions. Take care.

Dear [redacted],
We apologize...

for any inconvenience we may have caused you. We highly value customer service satisfaction for our Vibrante Eye Cream product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers  to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product. We appreciate that you were responsive to our terms and conditions, and more than happy to provide you the full refund of the charge in the amount of $89.85, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Vibrante Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  The business has credited my bank account in the amount of $89.15 to cover the second shipment(November) of the skin care product.  The (first) free offer" was charged to my account ($89.15) in October.  I am satisfied with the results of your investigation, although there should be a way that businesses must make known charges that are advertised as "free". Thank you for your help in this matter.
Regards,
[redacted]

Dear [redacted],
We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Vibrante Eye Cream product. Per the terms of our service, we require all customers to cancel before the 14 day trial period to avoid any monthly subscription...

fees. Regardless, we have provided you the full refund for your order in the amount of $89.85, as we value your customer satisfaction. You should expect to receive notification of your refund within 7-10 business days. Feel free to notify us if you should have any further questions or concerns.Sincerely,Vibranté Skin CareCustomer [email protected]

Dear [redacted],
pre-wrap;">We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Vibrante Eye Cream product. Per the terms of our service, we require all customers to cancel before the 14 day trial period to avoid any monthly subscription fees. Regardless, we have provided you the full refund for your order in the amount of $89.85 and have a confirmed a cancellation of your account, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Vibrante Skin Care
Customer Service
[email protected]

Dear [redacted],We apologize for...

any inconvenience we may have caused you. We value customer service satisfaction very highly for our Vibrante Eye Cream product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers  to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product. www.vibranteskin.com
Regardless, we have provided you the full refund for your order in the amount of $89.85, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days.
In addition, we wish to inform you that the charge in the amount of $89.15 is not from our company Vibrante Eye Cream. Since we hold no affiliation with this other company we are unable to assist you any further with reimbursing you for these charges. We recommend that you contact them directly or file a separate complaint to the appropriate company. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Vibrante Skin Care
Customer Service
[email protected]

text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;">Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.trynuvie.com/payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89.15. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Dear Ms. [redacted],We apologize for the inconvenience, however, your complaint description addresses a NuDerma Skin Care and not our product Vibrante Eye Creme. Please have the Revdex.com readdress this to correct business as we hold no affiliation or access to any charges with this other...

company. Thank you.Sincerely,Vibrante Skin CareCustomer Service[redacted]

Review: On the internet it advertised you could get a sample for $4.95 of their skin care product. It did not say it was the shipping price ($4.95) In fine print it said, which I did not see, that I would be charged $89. plus for this product. When I got my bank statement it showed the $4.95 charge and the $89 charge. I would have never ordered the product if I knew it cost that much.Desired Settlement: I will send back the product if that is what it takes to get my money back

Business

Response:

Dear [redacted],We apologize for any inconvenience we may have caused you. We highly value customer service satisfaction for our Vibrante Eye Cream product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product. http://www.vibranteskin.comRegardless, we have provided you the full refund for your order in the amount of $89.85, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.

Sincerely,Vibrante Skin CareCustomer [email protected]

Review: The evening of November 22, 2014, I was online and Yahoo had an article about two creams one company VBS Vibrante refers to its cream as Vibrante, the other company [redacted] refers to its cream as Jivam. Clicking on the Vibrante and the Jivam names sent me directly to an order page describing a 14-day risk free trial for $4.95. On that page, there was only advertising and testimonials and the order form. There was no mention of a price of $89.95 for either product.In the order confirmation email on November 22, 2014 there was no pricing information. When I received the Vibrante cream it was not even in any product packaging and there was no paperwork.I received the product in the mail on November 28, 2014. On December 8, 2014, I went into my email and found a confirmation order from Vibrante charging me $89.95. It has NOT been 14 days since I received the product.I checked my credit card and VBS Vibrante charged $89.95 on December 7, 2014, NINE DAYS after I received the product. On December 8, 2014 at 9:00, I called VBS Vibrante (877-286-7115 or 925-326-3701) and the menus first option is to press one to close the account. That says A LOT about the company and its product! At 9:14 am, I spoke with [redacted] in customer service. She apologized, and offered a lower price of $31.00 a month for a monthly amount of product, but I told her I cannot afford that and that I had not used the product for 14 days. She said there is no refund, even if I return the product to the company. She said she would close my account with confirmation #[redacted].I asked for the company address and she said there is only a warehouse address and she didnt want to give me that information. I requested to speak with her supervisor and she told me the supervisor would tell me the same thing. She asked if I would hold for the supervisor and I said, Yes.I was on hold over 48 minutes waiting for the supervisor before I hung up my cell phone. I am not aware the company has tried to call me back.Desired Settlement: I DID NOT authorize ANY payment beyond the initial $4.95. I want a full refund in the amount of $89.95 and I do NOT want to deal with the company again.URL Clicking into this page:http://bestreducewrinkles.com/vibrante-trial-offer/.URL Claim free trial http://dermaktive.com/mobile/lastoffer/?caid=31705&misc=9352&caCode=GRAB...⇄ />
Business

Response:

Dear [redacted],We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Vibrante Eye Cream product. Per the terms of our service, we require all customers to cancel before the 14-day trial period to avoid any monthly subscription fees. Regardless, we have provided you the full refund for your order in the amount of $89.85, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.Sincerely,Vibrante Skin CareCustomer Service [email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: About a month ago this company was advertising a skin product, with [redacted] speaking for them on a verbal internet screen, about trying this product to make your skin look better. They had a place in the advertisement where you could get a trial size sample for only the amount of the postage. This required me to click on a box authorizing them to debit my visa card. I clicked the box for the postage(10.00) and received the trial sizes. What was not mentioned was that by clicking the box for postage would also authorize them to charge my account monthly for standard orders of supplies. The standard order of supplies was 327.00 which was charged to my visa account. This to me is a gross display of deceptive trade practice. Therefore I am humbly asking if there is anyway that you can assist me by looking into this matter.Truly yours,[redacted]Desired Settlement: I would like a refund and for this practice to be dissolved, for I am sure that this has happened to others.

Business

Response:

Dear[redacted],We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Vibrante Eye Cream product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as displayed here:

www.vibranteskin.com

Our records show that you entered into our trial program on January 16, 2015 and you were only charged for one shipment in the amount of $88.28, therefore we have provided you the full refund for your order in the amount of $89.85 and have confirmed a cancellation of your subscription, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. However, the other charges claimed are not from our product Vibrante Eye Cream, and are unable to assist any further. Feel free to notify us if you should have any other questions or concerns.Sincerely,Vibrante Skin CareCustomer [email protected]

Review: My complaint has exact description of many others that have been scammed by this company. they offered 2 free samples of their skin cream at the cost $4.95 shipping for each sample. I received the 2 samples. order date was 12/10/14. 12/25/14 I look at my checking account and see there has been 2 debits for $89.85 and $89.15. I immediately started calling but they didn't answer the phone until 12/27/14. when I demanded that they credit my account for these 2 amounts I was told I did not read the fine print that after trying it 14 days and I did not cancel further orders this cream would arrive each month, I did not see any fine print and if you read the exact same testimony of many others that got ripped off as I did on the customer review page; no one else saw it either, I have 2 small containers of free trial and I never received the actual order that I never knew about and I AM out $89.85 and $89.50. I want them exposed and all the victims receive compensation.Desired Settlement: I want full reimbursement of the money they took out of my checking account $89.85 and $85.15 and I want them put out of business.

Business

Response:

Dear [redacted],We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Vibrante Eye Cream product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product. www.vibranteskin.com

Regardless, we have provided you the full refund for your order in the amount of $89.85, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days.

In addition, we wish to inform you that the charge in the amount of $89.15 is not from our company Vibrante Eye Cream. Since we hold no affiliation with this other company we are unable to assist you any further with reimbursing you for these charges. We recommend that you contact them directly or file a separate complaint to the appropriate company. Feel free to notify us if you should have any further questions or concerns.

Sincerely,Vibrante Skin CareCustomer [email protected]

Review: I received the Vibrante Skin sample ($4.95), the account was then cancelled on Jan 5th, 2015 for any future orders of this product ($89.85). As the cancellation date had past the 14days, I understood I would be charged $89.85 for one delivery of the product. However, the shipment has not been received as of today's date (Jan 22, 2015) even though the credit card transaction was cleared for the $89.85 on Jan 7th, 2015.

It should be noted:

No order # was ever provided with either order (sample or 1st delivery).

The terms and conditions of this company is a twelve page document which no one is going to read for a sample skin product (and Vibrante Skin knows it).

My husband also wrote an email ([email protected]) on Jan 21, 2015 requesting the following: Ship the product immediately with Email notification of ship and delivery date or credit the card in the amount of $89.85 effective immediately.

A response to the Email was received on Jan 21, 2015 from a [redacted] stating that we only sell Vibrante Skin Care products. The reason she made this comment was the Credit Card transaction on my bank statement referred to "Stunning Skin" not Vibrante Skin. She suggested I contact that company even though the Customer Service # was the same (877-286-7115) for both companies. My husband responded stating that she is providing misinformation and please explain why she could not assist with this issue. Todate, A return response has not been received.Desired Settlement: Under the circumstances, I believe Vibrante Skin Products should credit my card in the amount of $89.85. Also, assuming they are a legitimate

company, they should improve there Customer Service support both by Email and phone. They should also make it very clear that the future automated orders ($89.85) must be cancelled before the end of the 14 days sample and ensure that reference be made to the twelve page document of terms and conditions.

Business

Response:

Dear [redacted],

Review: I responded to an ad on Facebook which advertised Free skin care products. The only charge was supposedly shipping and handling. That same time I responded to the ad, I read terms and conditions, which said after a 14 day trial if not cancelled I would receive every 30 days a supply of this product for which I would pay $89.95 per shipment. I immediately called their number reaching stomer service. I explained that I did not wish to receive any further products and I did not want to be charged. I was assured the account was cancelled and that I would not be charged. I received notification via email today I was being charged the amount of $89.95 for the product. I called customer service and complained that this is false advertiseding and I had read terms and conditions. I was told nowherere in their ad did it say FREE. And that I did not ead the terms and conditions correctly. Consumers should not be mislead and lied to like this. Something has to be done.

Their ad clearly ststes FREE, and their customer service people are simply reading a script and are no help whatsoever. As you can see, I'm very upset and dissatisfied with Vibrante.Desired Settlement: A refund of $89.95 and the company's advertising to be honest.

Business

Response:

Dear [redacted],We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Vibrante Eye Cream product. Per the terms of our service, we require all customers to cancel before the 14 day trial period to avoid any monthly subscription fees. Regardless, we have provided you the full refund for your order in the amount of $89.85, as we value your customer satisfaction. You should expect to receive notification of your refund within 7-10 business days. Feel free to notify us if you should have any further questions or concerns.Sincerely,Vibranté Skin CareCustomer [email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I spoke with their employee on 3/9/15 @ 3:36 pm and told them to cancel my order. I was not interested in receiving any products from them. I was not given a cancellation number and now my credit card is being charged 85 .98. I called the company today and they are only willing to do a 40.00 refund. I want a full refund and have not opened the product.Desired Settlement: Full refund

Consumer

Response:

Please close out complaint #[redacted]