Victoria's Secret Stores, LLC

We received your Revdex.com complaint #[redacted] regarding your Gift Cards. I apologize for the delay in receiving your refund. I see that you placed an online order on January 22, 2017 for $139.32, and applied two Gift Cards totaling $121.17. I regret that your order was cancelled as...

we were unable to charge the remaining balance of $18.15 to your Visa account. Our records indicate that we sent an eGift Card for $82.79 and $38.38 to your email address on file on February 6, 2017. I am sorry that you didn’t receive your eGift Cards. I have removed the funds from the eGift Cards and processed a Gift Card for $121.17 to the mailing address provided. Please allow 7 to 10 business days to receive your Gift Card.  [redacted] thank you for your continued interest in Victoria’s Secret.  If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####. Sincerely,  Lee B. Senior Customer Care SpecialistVictoria’s Secret Customer Relations Order # [redacted], [redacted] & [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you [redacted] for taking ownership of this issue. The jewelry set arrived this afternoon and was as described. Once again I appreciate your assistance with this matter.

Your RevDex.com case number [redacted] has been forwarded to me for review. I am
happy to assist with your inquiry. I
apologize that your daughter was not happy with the Victoria’s Secret tote bag
that you gave her as a birthday gift.
 
You may recall that...

when you
contacted the Revdex.com in November (Case # [redacted]) regarding
the bra that had a broken strap, we provided our return guidelines for
situations with and without a receipt. When returning merchandise without a
receipt, we are willing to offer a resolution based on the lowest selling price
of the item. In this case, the lowest price for the item was $0 with a
qualifying purchase.
 
For your own protection, it
is always best to keep receipts for any purchase from any retailer. When you
contacted our Customer Care Center on November 28, we advised you that if you
are able to provide documentation for the cash purchase of the tote bag, we
will be able to work toward a resolution for you.
 
[redacted], thank you
for shopping with Victoria’s Secret. If there is anything else in which we can
further assist, please email us at [email protected]
or call us any time at 1-855-866-5810.

Your RevDex.com case number [redacted] has been forwarded to me for review. I apologize
that the strap on your animal print bra broke after wearing it only three
times. It is always our goal to provide our customers with quality merchandise
at a good value. Not meeting this...

goal is disappointing not only to you, but to
us as well.
I reviewed our
records and found that you were contacted by our associate Steffanie regarding
this matter.  We appreciate your
willingness to send a photo of the bra and the tag. Steffanie determined that
the bra was manufactured in 2011. She is sending you an Electronic Gift Card in
the amount of $25 to your email address, [email protected]. It will
arrive in 5 business days or less.
We
invite you to return or exchange the bra at your local Victoria’s Secret Store.
For your convenience, I have provided a copy of the return policy for our stores
below. This information is also printed on the back of our receipts and at the
cash wrap station at our stores.
With
an Original Receipt
Within
90 days of the purchase, Victoria’s Secret will exchange merchandise or issue a
refund in the original form of payment for the returned merchandise. After 90
days of purchase, Victoria’s Secret will exchange merchandise or issue a
merchandise credit based on the original purchase price for the returned
merchandise.
Without
an Original Receipt
Victoria's
Secret will exchange merchandise or issue a merchandise credit based on the
lowest selling price for the returned merchandise.
Amira, thank you
for your continued interest in Victoria’s Secret.  If there is anything else in which we can
further assist, please email us at [email protected]
or call us any time at ###-###-####.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you Gloria!

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Your RevDex.com case number [redacted] has been forwarded to me for review.  It is my pleasure to assist with your inquiry.
I’m sorry to hear
that the multi-way bra that you received as a gift did not meet your
expectations.  I understand your concern
about receiving a...

refund for the return of the bra that was less than the
current price of a similar bra.
Item numbers for our
bras are generally printed on the back of the band.  These numbers are used for entering returned
merchandise when a receipt is not available. 
The style that you returned to us has been discontinued in all colors
and sizes, and replaced with similar styles.   Like other retailers, we issue refunds for
merchandise returned without a receipt at the most recent sale price.  The most recent price for the bra that you
returned was a clearance price of $19.99.
I am sending you a $40 Gift
Card so that you may purchase one of our current multi-way bra styles.  It will arrive in 10 -14 business days and
will have no expiration date.  The card
can be used for store, online, or phone purchases.
Stefani, thank you for your continued interest in Victoria’s Secret.  If there is anything else in which we can
further assist, please email us at [email protected]
or call us any time at 1-855-866-5810.
Sincerely,
Gloria
H.
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

Lashay Grant14626 Hidden Cove Ln Florissant, MO 63034 Dear [redacted] Thank you for taking the time to speak with me on October 5, 2016 regarding your Revdex.com complaint #[redacted].  I would like to provide a recap of our conversation and the actions taken. I truly...

apologize that you were disappointed by your visit to our [redacted] Victoria’s Secret Store on September 25, 2016, and am glad that you brought this situation to our attention so that we can provide feedback to the appropriate leaders. We want to serve each customer as courteously and responsibly as possible.  It is unfortunate that the Assistant Manager did not provide the assistance that you deserved in finding the shirt and shoes that you wished to purchase.  I understand that you were concerned because a mall security officer was in the store while you shopped.  I can assure you that mall security officers make routine visits to our stores, and can also visit to assist with a variety of business matters.  As I mentioned, I have sent a Victoria’s Secret gift card for $56.5 1to the above address and it will arrive in 7 – 10 business days.  The gift card has no expiration date and can be used for store, internet, or phone purchases. [redacted] thank you for your continued interest in Victoria’s Secret.  If there is anything else in which we can further assist, please email us at [redacted]or call us any time at ###-###-####. Sincerely, Gloria H.

Dear [redacted] We received your Revdex.com complaint # [redacted] regarding the receipt of unwanted emails from Victoria’s Secret.  I am glad that you brought this matter to our attention and I am happy to assist with your inquiry. It is unfortunate that your previous...

attempts to be removed from our email distribution lists have not been successful.  It is always our goal to service such requests in a responsible and timely manner.   I have personally contacted our Corporate Communications Department to request that your email address, [redacted], be removed from all distribution lists.  We appreciate your patience as this change is being implemented.  It may take up to 30 days for you to stop receiving our emails.  [redacted], if for any reason, you receive an email after 30 days, please contact us immediately at ###-###-#### or email us at [redacted] Sincerely,

We received your Revdex.com Complaint #[redacted] regarding your requests to be removed from our mailing and email distribution lists.  It is my pleasure to assist with your inquiry.  I truly apologize that your previous requests have not been successful.  I have...

personally contacted our Corporate Communications Department to have your name, address, shipping addresses, and email address purged from our mailing lists.  It may take up to 90 days for you to stop receiving our communications as they are preprinted.  We appreciate your patience as this change is being implemented. Sara, if for any reason, you receive promotional material after 90 days, addressed to any variation of your name, address, or email address, please contact us at ###-###-#### or email us at [redacted]  Sincerely,  Gloria H.Senior Customer Care SpecialistVictoria’s Secret Customer Relations

Why did you close this when they haven't even attempted to resolve it I sent them the pictures as requested and they have failed to even respond! I am requesting you reopen this!

[redacted]
[redacted]
[redacted]  [redacted]
*   Dear [redacted],   We received your Revdex.com complaint #[redacted] regarding your recent experience at our Victoria’s Secret Store #[redacted] in [redacted], NJ.  I understand your concern regarding the Angel Credit Card...

account that was opened without your knowledge.  I am glad to assist with your inquiry.   We want to serve each customer as courteously and responsibly as possible and I am truly sorry that this was not the case with your recent visit.  The sales associate’s explanation of the discounts and the need for your Social Security number should have been very concise so that you fully understood that she was entering a credit card application on your behalf.  I am truly sorry that you were not fully informed and thank you for bringing this to our attention.  I have personally shared your comments with the appropriate team for this store in an attempt to prevent a recurrence of this unfortunate situation.    As an invitation to continue to shop with Victoria’s Secret, I am sending you a $50 Gift Card.  It will arrive in 10 -14 business days and will have no expiration date.  The card can be used for store, online, or phone purchases.   [redacted], thank you for your continued interest in Victoria’s Secret.  If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####.   Sincerely,     Gloria H. Senior Customer Care Specialist Victoria’s Secret Customer Relations   Case #[redacted]   [redacted] Tell us why here...

Your RevDex.com case number [redacted] has been forwarded to me for review. I am
writing to document our conversation today. It is my pleasure to assist with
your inquiry.
As I mentioned in
my email to you, I sincerely apologize that you have experienced situations
when your...

transactions at Victoria’s Secret Stores have been entered
incorrectly. These have caused additional return and exchange transactions to
be entered and recorded in your TRE account.
During our
conversation today, you provided details of seven such transactions. Once I
complete the research on these entries, I will forward them to one of our
Customer Care Supervisors. She will attempt to have them
removed from your TRE history. I hope to have the research completed by January
15. I will provide an update to you at that time.
[redacted], thank you for your
continued interest in Victoria’s Secret. If there is
anything else in which we can further assist, please email us at [email protected]
or call us any time at 1-855-866-5810.

Your RevDex.com complaint number [redacted] has been forwarded to me for review.  It is my pleasure to respond to your comments.
I completely understand the
frustration you experienced due to the cancellation of your order number [redacted].  I am truly sorry that the...

correct credit card
number was not entered as you requested. We want to serve
each customer as courteously and responsibly as possible and I am truly sorry
that this was not the case during your interactions with our associates.  I have personally shared your comments with
the appropriate team in an attempt to prevent a recurrence of this unfortunate
situation.  I really appreciate you
bringing this to our attention.
It is unfortunate
that our stock of the St. Patrick’s Day tops has now been depleted.  As requested
in your complaint, I am sending you a $25 Gift Card to replace the gift with
purchase gift card that you would have received with the order.  It will arrive in 10 -14 business days and
will have no expiration date.  The card
can be used for store, online, or phone purchases.
[redacted], thank you
for your continued interest in Victoria’s Secret. If there is anything else in which we can
further assist, please email us at [email protected] or call us any time at 1-855-866-5810.
Sincerely,
Gloria
H.
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

Your RevDex.com complaint number [redacted] has been forwarded to me for review.  Since we were not able to connect by phone, I
am happy to respond to your comments in writing.
I completely understand your
concern about not receiving the free shipping and handling offer that...

you
expected on order number 615493271.  I
apologize that the associate that responded to your original inquiry indicated
that the issue was caused by an error on your part.  We want to serve
each customer as courteously and responsibly as possible and I am truly sorry
that this was not the case with your recent contact.
After reviewing
your order, I noticed that the merchandise total was $96.50 rather than the
$100 required to take advantage of the free shipping offer.  I am not able to explain the discrepancy between
the processed order and the order total shown on your checkout page.  While I know that this was an inconvenience,
I can assure you that we do not experience frequent errors in the calculation
of order totals.  When ordering from any
online site, it is always a good idea to check the order confirmation email immediately
to insure that the order is processing as expected.
An electronic gift card for
$10 was sent on January 7 and a credit to your Angel card of $15 was entered on
January 8 to compensate for this issue.  I
looked back at your order history under crs [redacted] and
[redacted] and noticed that you received some type of special offer(s) on the
majority of your orders. 
Catherine, thank you for your continued interest in Victoria’s Secret.  If there are specific orders that you
believe were not charged correctly, please email us
at [email protected]
or call us any time at 1-800-888-1500.
Sincerely,
Gloria
H.
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations
Customer #
[redacted]

Thank you for making us aware of your concerns. Your Revdex.com complaint # [redacted] has been forwarded to my attention so that I personally address your concerns. I regret my attempts to reach you by phone have been unsuccessful. So that I may attempt to resolve your concerns,...

please contact me directly at ###-###-####. I am available between the hours of 8:00 AM- 4:30 PM EST. [redacted], thank you for your continued interest in Victoria’s Secret.  If there is anything else in which we can further assist, please email us at [redacted]@victoriassecret.com or call us any time at ###-###-####. Sincerely,  Lee B. Senior Customer Care SpecialistVictoria’s Secret Customer Relations  Case #801571 Elb_Prescott_072616

I would like to
confirm the results of our phone conversation and emails on September 29, 2015,
regarding your Revdex.com complaint number 10834[redacted]. I sincerely apologize
for your inconvenience and am glad that we were able to come to a resolution
that you felt was equitable...

for the situation.
 
In your
complaint, you stated that you were disappointed by an email that you received
from us regarding a sale on swimsuits at Victoria’s Secret Stores. The email
did not specify what swimsuits were on sale, nor did it specify that not all
stores were participating in the promotion. When you visited
our Roosevelt Field store on August 23, the sales associate indicated to you
that the store was not participating in the sale, and that the special pricing
was available only in select stores.
 
As I stated in my
email, I will issue a credit to your Angel card in the amount of $146.91. This represents
the cost of the swimsuits that you purchased and kept on August 4, 2015. The
refund will post to the account in 5 – 7 days, and will appear on your
statement in 1 – 2 billing cycles.
 
[redacted], thank you
for your continued interest in Victoria’s Secret. I hope
that you enjoy your new swimwear. Best wishes on your upcoming marriage! If
there is anything else in which we can further assist, please email us at [email protected]
or call us any time at 1-855-866-5810.
 
Sincerely,
 
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

Dear [redacted] We received your Revdex.com complaint #[redacted] regarding your recent experience. I truly apologize for the disappointment this matter has caused. I appreciate the time you spent speaking with me today and would like to document our conversation. When customers...

choose to shop with Victoria's Secret, we want them to have a wonderful experience, each and every time. I am very sorry that this was not the case with your recent visit to the [redacted] Victoria’s Secret Store and contact to our Customer Relations team. I have personally shared your comments with the leadership team; I assure you that they will address this with the staff. I really appreciate you bringing your experience to our attention. I have issued a refund in the amount of $12.95 to your Victoria’s Secret account for the PINK socks that were missing from your purchase. Please allow 7 to 10 business days for processing and 1 to 2 billing cycles for the credit to show on your statement. To invite you to shop with us again, I am sending you a $50.00 eGift card. You should receive this eGift card in your email within 3 to 5 business days. It can be used on your next online, catalogue, or U.S. store purchase. Erica, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####.  Sincerely,  Lee B.

Your Revdex.com
complaint number [redacted] has been forwarded to me for review. 
I apologize for the delay in
responding to this case.  We are still
reviewing the order in question and will respond as soon as this is complete.
Thank you for your...

patience.
Sincerely,
Gloria
H.
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

Dear [redacted], We received your Revdex.com complaint #12076[redacted] regarding our promotional offers. I appreciate the time you spent speaking with me today and would like to document our conversation. I am truly sorry for your disappointment with the PINK Friday duffle bag and the...

backpack promotion. I regret the duffle bag does not come with a shoulder strap. To invite you to shop with us again, I am sending you a $50.00 eGift card. You should receive this eGift card in your email within 3 to 5 business days. It can be used on your next online, catalogue, or U.S. store purchase. My records indicate that you contacted us on August 18, 2017 in regard to the backpack promotion. I see that we offered to apply the promotion to an order during the call.  The promotion was applied to today's order. Your order total is $15.79.  Please allow 5 to 7 business days to receive your package.  I assure you that I have shared your feedback about our promotions with our Marketing team. We appreciate your comments, and take them very seriously. We thank you for making us aware of your dissatisfaction. [redacted], thank you for your continued interest in Victoria’s Secret.  If there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-58**. Sincerely,  Lee B. Senior Customer Care SpecialistVictoria’s Secret Customer Relations