Victoria's Secret Stores, LLC

Your RevDex.com case number [redacted] was forwarded to me for review. I would
like to document our conversations on December 22 and 23, and the actions taken
regarding your complaint.
 
I sincerely
apologize that you did not receive the assistance you...

deserved from our
associates when visiting a Victoria’s Secret Store, nor when calling our
Customer Care Center regarding your online order. I can understand your
frustration and hope that you will give us another opportunity to earn your
trust.
 
We want to serve
each customer as courteously and responsibly as possible in our stores, on the
telephone, and on our website. I have personally shared your comments with the
appropriate teams in an attempt to prevent a recurrence of the situations
described in your complaint. I really appreciate you bringing this to our
attention.
 
Per our
conversation, a pair of yoga pants was sent to your wife at no charge. Those
were delivered on December 24, and I hope that the fit and style met or
exceeded her expectations. As an invitation to continue
to shop with Victoria’s Secret, I am sending you a $25 Gift Card. It will
arrive in 10 -14 business days and will have no expiration date. The card can be used for store, online, or phone purchases.
 
[redacted], thank you
for your continued interest in Victoria’s Secret. If there is anything else in
which we can further assist, please email us at [email protected]
or call us any time at 1-800-888-1500.

I spent money on stamps I believe someone should notify the responsible parties of the issue.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted],
We received your RevDex.com complaint ID [redacted]. I understand your concern about the
Secret Reward free method of entry.
I am sorry that you have not yet received your cards. The program administrator
who handles these requests is processing them within the...

timeframe outlined in
the Official Rules. We are unable to check on the status of a pending request.
The only method of contact for the program administrator is the mailing address
provided in the Official Rules.
We assure you that all valid entries are being processed, and that Secret
Reward Cards are being mailed within approximately 15 business days of receipt
as stated in the Official Rules. As long as an entry qualified, based on the
Official Rules, you should receive a card before the end of the promotion.
You can review the official rules here:
https://www.victoriassecret.com/secret-rewards-official-rules
[redacted], we truly appreciate your interest in our
Secret Reward program! If there is anything else we can do for you, please
email or call us anytime.
Sincerely,
Gloria
H.
Senior Customer Care
Specialist
Victoria’s Secret Customer
Relations
Case #[redacted]

Your RevDex.com case number [redacted] was forwarded to me for review.  I would like to document our conversation from
February 12 regarding excessive promotional emails from
Victoria’s Secret.  It is my pleasure to
assist with your inquiry.
Thank you, so
much,...

for taking the time to speak with me.  I apologize that your previous attempts to
reduce the number of emails received were unsuccessful.  I have personally checked your account, and
it is set for order and shipping confirmations only.  You contacted us on February 8, and it can
take 7 – 10 business days for any changes to take effect.
I truly
appreciate your patience while we resolve this issue.  If you receive additional promotional emails,
please send them to me at [email protected].  I invite you to visit www.VictoriasSecret.com
at any time to view the current special offers.
As an invitation to continue
to shop with Victoria’s Secret, I am sending you a $25 Gift Card.  It will arrive in 10 -14 business days and
will have no expiration date.  The card
can be used for store, online, or phone purchases.
[redacted], thank you for your
continued interest in Victoria’s Secret. If there is anything
else with which we can further assist, please be sure to email us at [email protected]
or call us at any time at 800-888-1500.