Victory Team Apparel

I ordered from this company never got my item called with order number they sent via email and they didn't know anything about itCalled was sent to customer service ,sales and back to customer service will never order from this company

ordered cheer shoes for my daughterWhen the package arrived, the shoes were too bigWent online to get instructions on how to return itemsThat's when I found out shoes were not returnableThey were a closeout itemNowhere during shopping or checking out online was any notice of shoes being not returnableNowhere on invoice received with shipment was notice of return policy Only after checking return policy online was I informedVery deceitfulWill never order from company again nor will I recommend them to any friends

This is in response to case ID # [redacted] Omni Cheer offers a general shoe sizing guide on our website in addition to offering customer product reviews to referenceWhile we recommend using these tools to assist when ordering, we cannot guarantee any sizing as we are an online catalog company Omni Cheer received the customer's shoe on 8/24/and issued an exchange for the requested size which processed on 8/25/On 8/31/17, the customer was advised the shoe was on backorder and requested to cancel the orderThe order was cancelled per the customer's request and a refund was issued for the shoe and a separate refund was issued for the shipping cost on the original order per the customer's request to resolve the complaint

To Whom It May Concern, This letter is in reference to the Revdex.com Complaint ( [redacted] ) filed on 9/11/Below you will find the correspondence discussing the complaint 9/2/14-The customer sent in their shoes for an exchangeThe shoe was received dirty and pictures were taken as soon the package was openedThe shoe was not re-sellable so we shipped the shoes back to the customer (at our cost) to the customer with FedEx tracking [redacted] 9/8/14-The customer called our company irate stating there was nothing wrong with the shoes and should have been exchangedThe customer was advised the shoes were dirty and could not be put back on the shelf to sellThe customer stated her daughter tried the shoes on for a short period of time and could not have dirtied the shoes that quicklyThe customer was advised that pictures were taken of the shoesThe customer was informed the pictures would be reviewed and she would be contacted within hours 9/9/14-The customer was given a call back and informed the pictures confirmed the shoes were soiled on the inside of the shoe and around the ankle liningWhen the customer was provided this information, she stated the shoe should be exchanged anywayThe customer became very upset, stated she would dispute the charge with her credit card, file a Revdex.com and disconnected the call 9/15/14-After the customer filed the complaint, the customer was contacted once againThe customer did confirm she did a charge back with her credit card company and received a temporary creditAdvised the customer that our company replies to these disputed charges and the credit is typically reversed back to our company once the information is providedAdvised the customer that we have not received a charge back as of yet but as a courtesy to resolve the issue, would not respond to the claimThe customer was happy with this result and told to keep the shoes along with the credit since they could not be sold to another customerIn addition to the credit of the shoe, the customer was also refunded her original $cost in shipping as wellThe customer was advised in the future to make sure their socks are clean when trying on new shoes for the first timeCustomer understood and was happy with the resolution Please let me know if you have any questions or need additional information Sincerely, [redacted] Victory Team Apparel-Customer Service & Returns Manager World Trade Dr San Diego, CA 800-871-ext ***

This letter is in response to complaint # [redacted] We are researching the customer’s order and reviewing sizes to determine the next steps that need to take placeThe customer has been contacted and we are waiting for a response on how many tops are not fitting properlyWe will be working with the customer to find a resolution for her and her team

We have reached out to the customer regarding her order concernsAfter we received the customer's complaint regarding her return, we informed her that we are unable to accept items that are used and not in original packagingThe customer did not contact us stating there was an issue with the order upon arrivalWe offered the customer a new order with free shipping and $credit towards shoes to help accommodate herWe were not advised that this was unacceptable until this complaint was receivedWe have issued the customer an additional credit in the amount of $for the amount of the shoes she paid forThis is not our typical procedure but are doing it to hopefully resolve the customer's complaintIn the future, we ask that our customers report any order discrepancies within business days of receiving an order to avoid any issues with returns and/or exchangesSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Im sorry but I need assurance that we will not pay any more money to correct the company's mistakePlease work with us as we have been ordering from your company for years Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Im sorry but I need assurance that we will not pay any more money to correct the company's mistakePlease work with us as we have been ordering from your company for years Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This is in response to case ID [redacted] After reviewing the customer's account and complaint, the customer was contacted by the CSR Manager and the complaint was discussed in more detailA return label was sent so the uniforms could be returned and reviewed for quality assuranceThe customer was informed that once the uniforms were reviewed and deemed/deemed not to be damaged/defective, the customer would be contacted to determine what the next course of action would beOmni Cheer confirmed that there was an error that occurred during production where several sizes of skirts were labeled incorrectly/backwardsIt was also determined that some of the uniforms did not line up as they should haveThe customer was offered a replacement but declined as they had already ordered uniforms with another companyWhile Omni Cheer would typically offer a replacement and/or repair to correct the uniforms, it was clear that the customer would only be satisfied with a refund due to the amount of time for production and the previous communication that took place prior to my involvement in the complaintThe customer was issued a refund and the complaint has been resolvedThank you,

I ordered uniforms last year for a teamThis year I had more cheerleaders join and needed more uniformsThe skirts are being discontinued I ordered they only sent never refunded me or contacted me that they didn't have themI was going to order a different style but all they were going to do for me was give me half off expedited shipping??? We have a game Sunday!! I said that's it? Never mind I will order else where and they didn't even care!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedReceived a phone call from VizioThey promised a replacement for the defective TVIt should be delivered this week or the nextThank you for your help Regards, [redacted] ***

Dear ***, Response to Complaint Filed with Revdex.com 8/29/14-Customer called in and requested information on how to process a return/exchange on her orderCustomer needed the items quickly and informed us she would need to place a new order and ship the items back for a refund 8/30/14-Customer called in and informed Customer Service that she was filling out her return/exchange form 9/6/14-Customer called in and informed Customer Service that her she had filled out the form and requested an exchangeThe customer informed us that she know wanted to change the sizes that she had requestedThe package was already in transit to our warehouse so Customer Service put a note in the account notating the discrepancy 9/9/14-9/16/14-Customer called in requesting the status of her exchangeThe package had not been received in our warehouseThe customer was upset but did not have her tracking information to view the location on the package 9/17/14-Customer’s exchange was received in our warehouse and processedUnfortunately, there was a system error and the customer received credit in the amount of $twiceOur company quickly identified the customer was provided additional credit and billed the customer for $ The above information confirms there were several calls from the customer regarding her exchangeUnfortunately, there were several conversations with several employees which lead to a miscommunicationThe balance due ($91.45) was removed as it was an error on our partThe customer responded with the following: Ms*removed**, I just wanted to let you know you have an excellent employee **removed [redacted] she helped me so much! She was the only caring soul that I dealt with during my issue with the return and exchangeShe was so nice I recognized her voice as so as she answered the callShe went above and beyond helping because no one else did She is a angel and should be promoted to supervisorShe is a very good listener and shows empathy to problems and really put forth an effort to make the customer happyShe is the true meaning of your statement that Omni Cheer is committed to giving quality customer serviceShe should be noticed for a job well done! Even though my order still didn't turn out like I had wanted with my exchange of the track suit (didn't send the size I really wanted), she offer to fix it by having it re-ordered once the other one was sent outWOW! She also helped me get my money back on my card(Not A Credit- Are you kidding Me?!) anyway thank you **removed [redacted] your awesome! Good luck with your future at Omni! **removed [redacted] The customer’s complaint has been resolved and coaching has taken place to ensure situations like these are avoided in the future Sincerely, [redacted] Customer Service & Returns Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This letter is in response to complaint # [redacted] This complaint has been resolved and the customer is satisfied with the outcome of her complaintAlthough customized items are not accepted for return or exchange, our company has made an exception for this customer as a one-time courtesyAll customized orders require an approval before they are processed which clearly states the items cannot be returned or exchangedThe approval requires the customer to review the order carefully for correct sizes, colors, quantities, style, numbers, and respond that the order is correctThe customer has acknowledged that she understands this and we have agreed to replace customized jackets and pairs of in-stock pants at no cost Thank you, [redacted] Customer Service & Returns Manager ###-###-#### [redacted] @omnicheer.com

This letter is in response to complaint # [redacted] On 12/10/14, our customer placed an order for a pair of cheer shoesOur warehouse received the shoes back for an exchange on 12/30/Unfortunately, the shoes were dirty and unable to be exchanged as they could not be put back to stockPictures were taken of the shoes and shipped back to the customer with a letter at our cost explaining the shoes were dirty and could not be exchangedOn 1/15/15, the customer inquired about the pictures and claimed the shoe was too small and were tried on but not wornThe customer was upset as she had placed a new order for the size she needed after receiving the original pair back that could not be exchangedThe customer claims the shoes were received in the condition they were shipped to herPer our Return/Exchange Policy, if there is an issue with an order that is received, claims must be filed within business days of receiving the orderOur company did not receive a complaint from the customerOur company sells new product and any returns received that cannot be put back to stock are returned to the customerOur company has tried to contact the customer to discuss the issue but have not received a responseAs a one-time courtesy, the customer can ship the shoe back to our company and a refund will be issuedIn the future, all returns/exchanges must be in new condition per our Return/Exchange Policy

This letter is in response to complaint # ***We have contacted the customer and resolved the customer’s complaintCampus Teamwear offers several different promotions throughout our selling channelsOur company offers many different promotions, some only available in the catalog while
others only on our webWe apologize for any misunderstanding Tell us why here

We have not received any similar complaints with these uniforms or fit kitsWe have contacted the customer and will be sending a pre-paid return label for the uniforms to be returned for reviewOnce the review process has taken place, we will contact the customer and work towards a resolution

This letter is in response to complaint # ***
On 12/10/14, our customer placed an order for a pair of cheer shoesOur warehouse received the shoes back for an exchange on 12/30/Unfortunately, the shoes were dirty and unable to be exchanged as they could not be put back to stock
Pictures were taken of the shoes and shipped back to the customer with a letter at our cost explaining the shoes were dirty and could not be exchangedOn 1/15/15, the customer inquired about the pictures and claimed the shoe was too small and were tried on but not wornThe customer was upset as she had placed a new order for the size she needed after receiving the original pair back that could not be exchangedThe customer claims the shoes were received in the condition they were shipped to herPer our Return/Exchange Policy, if there is an issue with an order that is received, claims must be filed within business days of receiving the orderOur company did not receive a complaint from the customerOur company sells new product and any returns received that cannot be put back to stock are returned to the customerOur company has tried to contact the customer to discuss the issue but have not received a responseAs a one-time courtesy, the customer can ship the shoe back to our company and a refund will be issuedIn the future, all returns/exchanges must be in new condition per our Return/Exchange Policy