Victory Team Apparel

After many attempts, we have not received a response back from the customerAs a one time courtesy, we have issued back a credit of $for the cost of shipping the customer paid forWe apologize for any misunderstanding

This is in response to complaint ID *** filed on September 12, 2017.Omni Cheer prides ourselves in keeping our customers satisfied and providing excellent customer service and great quality productsI apologize for the frustration you experienced this year with both your order and the customer
serviceAfter reviewing your account, I do see that your customized shell tops were shipped on expedited shipping at no additional cost to you (tracking-*** via FedEx.com)Our Accounting department issued a refund on September 11, in the amount of $back to your original paymentIn addition, I have issued a credit in the amount of $for order *** in hopes that you will give Omni Cheer the opportunity to restore your faith in our company and order from us in the near futureI have addressed your concerns with the appropriate departments and don’t anticipate you will have the same experience if you choose to place another order with our companyIf for any reason you are unsure or have questions, please feel free to contact me so I can assist you as neededOnce again, I apologize for your experience and hope that you will continue to be a loyal customer of Omni Cheer.Cheerfully,*** ***Customization Manager Thank you, *** ***Customization ManagerVictory Team Apparel800-871-ext ***World Trade DriveSan Diego, CA

Victory Team Apparel has advised the customer we will replace her customized shell tops at no costOnce the customized shell tops have been completed and received by our customer, we will send her a return label to get the shell tops back to our warehouse that do not fit her teamThe customer has been emailed with confirmation of the resolution. Thank you, *** ***

This is in response to case ID ***After further review of the customer's account and return information received in our warehouse, Omni Cheer immediately issued a refund for the remaining items that were receivedWe apologize for the discrepancy and have contacted the customer and
provided them with the amount of credit issued and resolved the complaint

VTA is currently working on a new process to have our customers removed from our mailing list upon their requestWith the help of technology, VTA is confident that our new process will enable us to remove our customers from our mailing list permanentlyOur next catalog mailing is in early February
and the mailing list and removals are currently being worked on. We apologize that the customer have received additional catalogs, and are confident that this new process will work better than our removal inquiries in the past

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you we love this company and tend to do a lot of businessThank you for correcting this issue!
Regards,
*** ***

We apologize for any misunderstanding that may have taken place. We would like to offer a discount or accommodation but have been unsuccessful in reaching the customer. Once a response is received, we will work with the customer to resolve the complaint.

This is in response to complaint #[redacted]. A refund in the amount of $352.27 has been issued per the customers request to resolve the issue on 1/20/16. We have been unable to reach the customer to provide this information as of yet.  Please let me know if you have any questions or concerns. Thank you, [redacted]Customer Service & Returns ManagerVictory Team Apparel800-871-0063 ext 18912375 World Trade DriveSan Diego, CA 92128

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to complaint #[redacted]. This complaint has been resolved and the customer is satisfied with the outcome of her complaint. Although customized items are not accepted for return or exchange, our company has made an exception for this customer as a one-time courtesy. All...

customized orders require an approval before they are processed which clearly states the items cannot be returned or exchanged. The approval requires the customer to review the order carefully for correct sizes, colors, quantities, style, numbers, and respond that the order is correct. The customer has acknowledged that she understands this and we have agreed to replace 24 customized jackets and 8 pairs of in-stock pants at no cost.  
Thank you,
[redacted]
Customer Service & Returns Manager
###-###-####
[redacted]@omnicheer.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  If it doesn't resolve this issue, I will reopen the complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Im sorry but I need assurance that we will not pay any more money to correct the company's mistake. Please work with us as we have been ordering from your company for 4 years. 
Regards,
[redacted]

I spoke with an executive of the company and [redacted] and they have indeed gone out of their way to make sure that this was rectified. They sent labels to further accommodate us and they are indeed replacing this as a one time courtesy. The executive management of this company understand the importance of the "customer to the forefront" and is having this rectified. Thank you!!

We have reached out to the customer regarding her order concerns. After we received the customer's complaint regarding her return, we informed her that we are unable to accept items that are used and not in original packaging. The customer did not contact us stating there was an issue with the...

order upon arrival. We offered the customer a new order with free shipping and $10.00 credit towards shoes to help accommodate her. We were not advised that this was unacceptable until this complaint was received. We have issued the customer an additional credit in the amount of $31.95 for the amount of the shoes she paid for. This is not our typical procedure but are doing it to hopefully resolve the customer's complaint. In the future, we ask that our customers report any order discrepancies within 5 business days of receiving an order to avoid any issues with returns and/or exchanges. Sincerely, [redacted]

This is in response to case ID # [redacted]. Omni Cheer offers a general shoe sizing guide on our website in addition to offering customer product reviews to reference. While we recommend using these tools to assist when ordering, we cannot guarantee any sizing as we are an online catalog company....

Omni Cheer received the customer's shoe on 8/24/17 and issued an exchange for the requested size which processed on 8/25/17. On 8/31/17, the customer was advised the shoe was on backorder and requested to cancel the order. The order was cancelled per the customer's request and a refund was issued for the shoe and a separate refund was issued for the shipping cost on the original order per the customer's request to resolve the complaint.

This is in response to case ID [redacted]. After reviewing the customer's account and complaint, the customer was contacted by the CSR Manager and the complaint was discussed in more detail. A return label was sent so the uniforms could be returned and reviewed for quality assurance. The customer was...

informed that once the uniforms were reviewed and deemed/deemed not to be damaged/defective, the customer would be contacted to determine what the next course of action would be. Omni Cheer confirmed that there was an error that occurred during production where several sizes of skirts were labeled incorrectly/backwards. It was also determined that some of the uniforms did not line up as they should have. The customer was offered a replacement but declined as they had already ordered uniforms with another company. While Omni Cheer would typically offer a replacement and/or repair to correct the uniforms, it was clear that the customer would only be satisfied with a refund due to the amount of time for production and the previous communication that took place prior to my involvement in the complaint. The customer was issued a refund and the complaint has been resolved. Thank you,

We apologize our customer has continued to receive our catalogs. We have requested her information be removed from our catalog mailing list. We have requested confirmation that the customer be removed from our mailing list and don't anticipate any additional catalogs being sent out once the...

confirmation is received.  Thank you,