Victory Team Apparel

This letter is in response to complaint # [redacted]. We are researching the customer’s order and reviewing sizes to determine the next steps that need to take place. The customer has been contacted and we are waiting for a response on how many tops are not fitting properly. We will be working with...

the customer to find a resolution for her and her team.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company has tried to contact me and left a phone number for me to contact.  I have called and left a message but was unable to get through to anyone.  I am currently awaiting a call back about this issue.  This is part of the initial complaint, the company does not respond to the customer in a timely matter and as a result I had to purchase something that I tried unsuccessfully to cancel.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Received a phone call from Vizio. They promised a replacement for the defective TV. It should be delivered this week or the next. Thank you for your help.
Regards,
[redacted]

Dear [redacted],
Response to Complaint Filed with Revdex.com
8/29/14-Customer called in and requested information on how to process a return/exchange on her order. Customer needed the items quickly and informed us she would need to place a new order and ship the items back for a refund.
8/30/14-Customer...

called in and informed Customer Service that she was filling out her return/exchange form.
9/6/14-Customer called in and informed Customer Service that her she had filled out the form and requested an exchange. The customer informed us that she know wanted to change the sizes that she had requested. The package was already in transit to our warehouse so Customer Service put a note in the account notating the discrepancy. 
9/9/14-9/16/14-Customer called in requesting the status of her exchange. The package had not been received in our warehouse. The customer was upset but did not have her tracking information to view the location on the package. 
9/17/14-Customer’s exchange was received in our warehouse and processed. Unfortunately, there was a system error and the customer received credit in the amount of $91.45 twice. Our company quickly identified the customer was provided additional credit and billed the customer for $91.45. 
The above information confirms there were several calls from the customer regarding her exchange. Unfortunately, there were several conversations with several employees which lead to a miscommunication. The balance due ($91.45) was removed as it was an error on our part. The customer responded with the following:
Ms. *removed**, I just wanted to let you know you have an excellent employee **removed** she helped me so much! She was the only caring soul that I dealt with during my issue with the return and exchange. She was so nice.  I recognized her voice as so as she answered the call. She went above and beyond helping because no one else did.  She is a angel and should be promoted to supervisor. She is a very good listener and shows empathy to problems and really put forth an effort to make the customer happy. She is the true meaning of your statement that Omni Cheer is committed to giving quality customer service. She should be noticed for a job well done! Even though my order still didn't turn out like I had wanted with my exchange of the track suit (didn't send the size I really wanted), she offer to fix it by having it re-ordered once the other one was sent out. WOW!  She also helped me get my money back on my card(Not A Credit- Are you kidding Me?!) anyway thank you **removed** your awesome! Good luck with your future at Omni! **removed**
The customer’s complaint has been resolved and coaching has taken place to ensure situations like these are avoided in the future.
Sincerely,
[redacted]
Customer Service & Returns Manager