Vida Lifestyle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We would like to thank you for bringing Mrand Mrs [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterAccording to our records, Mrand Mrs [redacted] have not purchased a membership through our agency; however, we have a partnered relationship with [redacted] through our Vacation Privileges programUnfortunately, our agency does not hold the contract referenced in the correspondence that hasbeen received.We, however, have been in contact with [redacted] and have informed them that we have received the inquiryThe resolution on this matter will be determined by [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved

We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide yo u wi th the facts concerni ng thi s matter.According to our records, [redacted] has not purchased a membership through our agency; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program.Unfortunately, our agency does not hold the contract referenced in [redacted] 's correspondence that has been received, nor have we received any of his payment The request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address:Vida Vacations Cancell ation Department [redacted] [redacted] [redacted] [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved .Best Regards, [redacted] Resolution Specialist Office of the President

We would like to thank you for bringing Ms***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the factsAccording to our records, Ms [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges programUnfortunately, our company does not hold the contract referenced in Ms***’s correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address: Vida Vacations Cancellation Department [redacted] ** AV [redacted] *** Col [redacted] *** Zapopan, Jalisco, Mexico We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedBest Regards, [redacted] Resolution Specialist Office of the President

Dear Ms [redacted] We would like to thank you for bringing Mrs [redacted] 's correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter According to our records, Mrand Mrs [redacted] did not purchase a membership through our agency, Our Vacation Center, located in ArizonaInstead, the [redacted] 's purchased a vacation benefit s package called Vacation Privileges from the company located in Mexico called [redacted] *** The connection is that we have a partner relationship with [redacted] under which we fulfill the vacation benefits that they sell Our agency does not hold the contract referenced in the [redacted] ’s correspondence; they entered into a contract directly with [redacted] ***Therefore, the request to cancel the contract must be sent directly to [redacted] at the following address : [redacted] ***: [redacted] s/n [redacted] As a courtesy, we have been in contact with [redacted] and have been advised that the [redacted] matter has been resolved by cancelling the contract associated with this member as of July 2, and refunding the amount paid back to the credit card on file We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, [redacted] Resolution Specialist Office of the President

February 29, Re: [redacted] File No [redacted] Dear Sir or Madam: We would like to thank you for bringing Mr [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts According to our records, Mrand Mrs [redacted] have not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program Consequently, our company does not hold the contract referenced in Mrand Mrs [redacted] correspondence, nor have we received any of their paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of David S [redacted] at the following address: Vida Vacations Cancellation Department Desarrollo Marina Vallarta SA de CV AV Lazaro Cardenas # [redacted] ColCamino Real CP [redacted] Zapopan, Jalisco, Mexico We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, Jannelle B [redacted] Resolution Specialist Office of the President

Dear [redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thorough l yWe have reviewed and documented our findings and we would like to pro v id e you with the facts and our resolution concerning this matter.According to our records, [redacted] did not purchase a membership through our agency; however, we have a partner relationship with [redacted] through our Vacation Privileges program, and this may be the source of the confusion.Since we did not sell and do not hold the contract referenced in [redacted] ** correspondence, we cannot respond to or resolve her issuesHowever, we have forwarded her request to cancel the contract directly to Vacation Privileges at the following address: [redacted] ***We have been informed by [redacted] that they will be making contact with [redacted] to address her concernsThe resort will work with [redacted] and provide a resolution regarding this matter.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regard [redacted] Resolution Specialist Office of the President

The response from Vida was to contact someone else in their organizationThis is the same run around I get when trying to solve this dispute I don't understand why they can't forward or reach out to correct person in their organization Can this complaint be forwarded to or contact the following person below ?I will copy him on this email so we can hopefully get this resolved This is not one of mine this is a contract from Cancun and [redacted] is in charge of this [redacted] [redacted] < [redacted]

Good Morning! This is not one of mine this is a contract from Cancun and [redacted] is in charge of this [redacted] [redacted] < [redacted] < [redacted]

bought this believing I could stay at any Vida property in MexicoThey have know bedroom unites at all at any Vida propertyThe whole sales pitch was a total untruth

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the resolution is NOT satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] I received communication:This week, after filing a complaint on the BBB website. I received a call and an email to resolve the issue. The concerning part of this correspondence this came from Mexico, where the original transaction took place. Now this person is requesting our Bank Name, account #, Routing#, etc. in order to process a refund. I am concerned over giving out this information, how do I verify this company and the refund process? Sandy [redacted] Complaint regarding Vida Vacation Privileges, [redacted] ***.

Good Morning!
Once again this is sent to me in error this should only be sent to *** *** in Cancun
Regards,
TMoore
Administration

Re: *** *** Case No*** Dear Sir or Madam:
We would like to thank you for bringing Mr*** *** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings
and we would like to provide you with the facts
Unfortunately, according to the information provided in Mr*** complaint, we are unable to locate any Government Vacation Rewards membership purchaseIt is possible that the membership may be in another name, phone number or email addressIf Mr*** can provide us with the GVR account number, or another name that might be on the account, this will enable us to research and resolve this claimMrHumphrie’s phone number on the complaint is incomplete as well
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

We would like to thank you for bringing *** *** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you
with the facts and our resolution concerning this matter
According to our records, *** *** has not purchased a membership through our agency; however, we have a partnered relationship with *** *** to provide some beneits to their members through our Vacation Privileges program
Unfortunately, our agency does not hold the contract referenced in the correspondence that has been received nor did we receive any funds from the saleThe request to cancel the contract has to be sent directly to Vacation Privileges at the following address:
*** ** *** *** *** *** *** *** *** *** *** *** ***
However, we have been in contact with *** *** and been informed that they will be issuing a full refund in this matter once they have received a signed Mutual Settlement letter from *** ***
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved

We would like to thank you for bringing *** ***s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewedand documented our findings and we would like to provide you with the facts and our resolution concerning
this matter.According to our records, *** *** has not purchased a membership through our agency; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program.Unfortunatelyour agency does not hold the contract referenced in *** *** correspondence nor have we received any of his paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of *** *** at the following address:Vida Vacations Cancellation Department*** *** *** ** ** *** *** *** * ***
** ** *** *** ** ***
*** ** *** ***We would like to thank you for the opportunity to clarify the stat us of this matter by providing and explaining the additional facts involved .Best Regards, *** *** Resolution SpecialistOffice of the President

Re: Larry Hailey File No
Dear Sir or Madam:
We would like to thank you for bringing *** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the following
According to our records, *** *** has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program
Unfortunately, our company does not hold the contract referenced in *** ***’s correspondence, nor have we received any of his paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of *** *** at the following address:
Vida Vacations Cancellation Department
*** *** *** ** ** **
** *** *** * ***
*** *** *** ** ***
*** *** *** We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
*** ***
Resolution Specialist
Office of the President

The presentation offered by this companies sales representatives is very high pressure and misleading The program we received was not close to what the salesperson described Please do not be fooled out of your money as we were

Re: *** *** File No***
Dear Sir or Madam:
We would like to thank you for bringing Ms*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would
like to provide you with the facts
According to our records, Ms*** *as not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program
Unfortunately, our company does not hold the contract referenced in Ms*** correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of David Slizowski at the following address:
Vida Vacations Cancellation Department
Desarrollo M*** *** *A de CV
** *** *** * ***
*** *** *** ** ***
*** *** *** We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
Jannelle B***
Resolution Specialist
Office of the President

Dear Ms. [redacted]:
We would like to thank you for bringing Mr. [redacted] 's correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly . We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.
According to our records , Mr. [redacted] has not purchased any product s or services through our partnered brand Vacation Privileges. It appears that Mr. [redacted] purchased a vacation package directly from Vida Vacation Resorts located in Puerto Vallarta, Mexico on or about November 23,20 14. Our only role I s to serve as the fulfillment agent for Vida Vacations, but we were not involved in the initial transaction wit h Mr. [redacted]. Based on the information obtained from the complaint , there may have been representations made by the seller to Mr. [redacted] regarding the use of vacation credits towards airfare at the time of purchase.
As a courtesy, we contacted Vida Vacation Resorts and discovered that Mr. [redacted] has submitted this dispute to [redacted] for the cost of the vacation package cited above. It I s our understanding from the seller of the vacation package that Mr. [redacted] has been given a credit on his [redacted] card that he used at the time of the purchase. We believe that he has accepted this as a resolution of the matter.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional  facts involved .
Best Regards, 
Shannon Johnson 
Resolution Specialist
Office ofthe President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]