Vida Lifestyle

We would like to thank you for bringing [redacted] correspondence  to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you...

with the facts and our resolution concerning  this matter.

According to our records, [redacted] has not purchased a membership  through our agency; however, we have a partnered relationship with [redacted] to provide some beneits to their members through our Vacation Privileges program.

Unfortunately, our agency does not hold the contract referenced in the correspondence that has been received nor did we receive any funds from the sale. The request to cancel the contract has to be sent directly to Vacation Privileges at the following address:

However, we have been in contact with [redacted] and been informed that they will be issuing a full refund in this matter once they have received a signed Mutual  Settlement letter from [redacted]

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional  facts involved.

We would  like to thank you for bringing [redacted] correspondence to our attention  and for giving our organization the opportunity to research  this matter thoroughly. We have reviewed and documented our findings  and we would like to provide yo u wi th the facts concerni ng...

thi s matter.According to our records, [redacted] has not purchased a membership through our agency; however,  we have a partnered  relationship with Vida Vacations through our Vacation  Privileges program.Unfortunately, our agency does not hold the contract  referenced  in [redacted] 's correspondence that has been received, nor have we received any of his payment.  The request to cancel  the contract  needs  to be sent directly to Vida Vacations to the Attention of [redacted]  at the following address:Vida Vacations Cancell ation Department[redacted]We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved .Best  Regards, [redacted]  Resolution Specialist Office of the President

Re: [redacted] File No. [redacted]

Dear Sir or Madam:

We would like to thank you for bringing Ms. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts.

It would appear that Ms. [redacted] purchased a Vida vacation membership while on vacation in Mexico, at a timeshare presentation. Ms. [redacted] paid her money to the resort and not our company. We hold no funds for this membership purchase.

As previously mentioned, we do have a partnered relationship with Vida Vacations through our Vacation Privileges/Lifestyle program. When Ms. [redacted] purchased her timeshare package, she also received a one year free trial membership with our Vacation Privileges/Lifestyle program. We handle the fulfillment portion and book the members travel, such as hotels, resorts, air, etc. After the one year free trial membership, Ms. [redacted] has the opportunity to renew or upgrade her membership through our company. This is completely separate from her timeshare purchase in Mexico.

The Membership Renewal Cancellation Terms form she forwarded to you, and attached, is referring to the renewal of her free trial membership with our company, not the cancellation of her timeshare purchase. Ms. [redacted] will have to direct any request for refund of her timeshare purchase to the address previously provided.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Sincerely,

Jannelle B[redacted]

Resolution Specialist

Office of the President

The presentation offered by this companies sales representatives is very high pressure and misleading. The program we received was not close to what the salesperson described. Please do not be fooled out of your money as we were.

The response from Vida was to contact someone else in their organization. This is the same run around I get when trying to solve this dispute.  I don't understand why they can't forward or reach out to correct person in their organization.  Can this complaint be forwarded to or contact the following person below ?. I will copy him on this email so we can hopefully get this resolved.
 
This is not one of mine this is a contract from Cancun and [redacted] is in charge of this [redacted]
 
 
[redacted] <[redacted]

Re: [redacted] Case No. [redacted] Dear Sir or Madam:

We would like to thank you for bringing Mr. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings...

and we would like to provide you with the facts.

Unfortunately, according to the information provided in Mr. [redacted] complaint, we are unable to locate any Government Vacation Rewards membership purchase. It is possible that the membership may be in another name, phone number or email address. If Mr. [redacted] can provide us with the GVR account number, or another name that might be on the account, this will enable us to research and resolve this claim. Mr. Humphrie’s phone number on the complaint is incomplete as well.

We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.

Sincerely,

Jannelle B[redacted]

Resolution Specialist

Office of the President

We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts. According to our records,...

Ms. [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program. Unfortunately, our company does not hold the contract referenced in Ms. [redacted]’s correspondence, nor have we received any of her payment. The request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address: Vida Vacations Cancellation Department [redacted] AV [redacted] Col. [redacted] Zapopan, Jalisco, Mexico We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

Dear Sir or Madam: We would like to thank you for bringing Mr. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the...

facts. According to our records, Mr. [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program. Unfortunately, our company does not hold the contract referenced in Mr. [redacted] correspondence, nor have we received any of her payment. The request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address: Vida Vacations Cancellation DepartmentDesarrollo Marina Vallarta SA de CV[redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards,[redacted]Resolution SpecialistOffice of the President

Good Morning!
 
Once again this is sent to me in error this should only be sent to [redacted] in Cancun.
 
Regards,
 
T. Moore
Administration