Viking Bags

Purchased the viking bag mount hardware kit for viking bags I already own to put on my *** motorcycle. I installed the bags using the kit and after only 2 rides on the bike. I noticed the right bag fell off the bike while I was riding. I went back and found the bag and some of the mounting kit parts on the side of the road. I lost a body panel of the bike and the items inside of the bag when it fell off the bike. I look to see why it fell off and the bolts that mounted the bracket and the bags were broken off and still in the bike. I called customer service representative Omar and he told me to write him an email about incident. I wrote 2 emails to explain what happened and send pictures. I finally got a response when I called them a week later and because the bags were not bought from them at the same time as the brackets they dont want to do anything about it. The company rep said it is not their issue and quickly got off the phone. But it is their viking bags with their viking mount brackets. Even if I used another company's bags but used their mounting system, the failure was in their mounting bracket and hardware that caused the bag to fall off. I had explained it to the rep and he ignored me to say the bags arent under warranty anymore so they can Not cover them. My issue is their parts failed causing all of the issue. They should be liable to provide some type of resolution in the matter. I have pictures I can send if needed.

Returned product as directed by company. Viking Bags stated the refund will appear in my account in two weeks. The refund did not come in two weeks. I contacted them on 7/19/19 and they issued the refund was issued the previous night. They stated the refund would take 5-7 days. It has been 8 days now and still no refund. The return authorization # is ***. I returned t he product as they required.

They are very hard to contact, they do not return calls.

Originally I had completed a very positive review for my bags. However, once I started having an issue with the bags, their customer service has been horrible. I had one of the rivets/screws break, it held the cover onto the bag and we repaired it our self. Then I had the other rivet/screw on the same bag break, and the velcro wasn't holding very well, I contacted the company and through multiple emails and me sending them a video (at their request). I was told I needed to pay to ship the bags back. They approved my exchange/return, but I need to pay?? I told them I couldn't be without bags for almost 2 weeks AND I needed the box they sent the new ones in so I could send back the defective one - I was told that was not their "policy". I had even asked to talk or at least get an email from a manager and the request was ignored! At times, there can be a faulty bag, I understand that - I REALLY liked the bags. What they are missing, is how important customer service is!

BEWARE. I think Viking Bags conducts misleading advertising by saying that their products are made with Viking leather. I bought Viking Bag's "Large Shock Cutout Motorcycle Saddlebags For Harley Sportster 1200 Low XL1200L" (Product #*** ) in January 2018. In June 2019 I noticed that long cracks had formed across the straps.
I contacted Viking Bags' customer service who said that "Viking leather" is actually synthetic. When I bought the bags, nowhere on their website did they mention that.

I ordered bags for my *** Hammer S, the website said they would fit and showed the hardware that would come with them. The bags did not fit right and the hardware was completely different from what they showed. There was no way they were ever going to work. When I attempted to return them I got the run around for about 2 weeks (the product must be returned within 30 days) When I finally got some information I was informed that I was responsible for the shipping costs. Mind you I paid 165.00 for the bags and the shipping was going to be 60.00. Along with this is the fact that they have the option to take 50 percent of the product cost off of the refund amount if they are not happy with any part of the return. I am now at a loss as to what to do now besides just take the loss. I do not ever recommend purchasing from Viking Bags. We called and spoke to Julio who seems to be the one that not only answers all my calls but he also has answered all my emails that I have sent. We so far have gotten nothing but the run around.

I can’t even rate this place!! There should be minus stars!

WARNING!! To whomever this may be of interest:

Do NOT order anything from VIKING BAGS. I researched their website and found a pair of bags it guaranteed fit my make and model bike. I ordered, received and did not fit. Took them to a bike shop and they pondered for three days trying to come up with a way to try and make them fit. The bracket to move the tail lights back to accommodate the length of the bags (which the website said was “included”) was NOT included. The bike shop couldn’t mount them. So I called Viking and told them my issue. The rep said the bags were made for your bike and they should fit. Also, he said the bracket is not included and is extra.

I printed out the page on the web where it said it was included and highlighted it. Put it in the box with the bags that I returned this morning. Viking sent me a return label. Cheapest way to return these “perfect fit for my bike bags” was $80.12!!!!!!

I called Viking and spoke with a manager. No way will they pay for the return of bags and they should have fit!

Loser website!!!! Pass it on please. Worst customer service.

I ordered saddle bags for my 2002 *** Fatboy and when I received them I realized the bags that were sent were the wrong size. I immediately contacted Viking bags via email and requested a return. Jose from Viking bags sent a RMA and we returned the bags only after removing the bags from the box to visually inspect them. They were returned in the same condition as I sent them. Jose reached out and asked if there was another product I would like to exchange for and I sent him the product that fits my bike and waited for the new product. After more then a month of back and forth I was still waiting for my new bags and decided to have them just refund as I was not receiving any responses. I sent a email asking for a refund and heard nothing. I called and spoke with Jose today and he said there was damage to the bags witch is a fabrication and said it is being escalated to upper management. I asked to speak with a manager and he stated there are none available. Currently Viking bags owes me $486.00 and they are not returning it.

Terrible Customer Service & EXTREME SMELLING BAGS.
I purchased a set of hard saddle bags and when they arrived the had a strong chemical smell. I figured that they had been closed up for a while and just need to air out. I let them air for over a month after going through the process of mounting them on the bike. The smell has not gone away and if your touch the inside of the bags you will end up smelling like gasoline. The bags are usable since anything that goes in comes out smelling like gasoline. I called and asked and asked for some help and they said that I can send them back and "if they agree" then they will send me new bags. The issue with that is that they are making me send them the bags that I have already gone through the process drilling and getting them mounted perfectly to the bike. I am sending them my template and having to start over again. Not to mention being without the bike if then even send me new ones. They need to stand by their product and send me new ones and then I would return the ones that smell.

Viking Bags
*** No email address listed
Business website vikingcycle.com

Hello,
My name is ***. I made an on the phone purchase of saddlebags for $261.98 on May 8th. I was informed they would ship the next business day. My credit card was charged $261.98 on May 8th. On May 17th the product still had arrived. I start calling, emailing and online chat to inquire as to the status. No call was retuned, no email was responded to and no response to the online chat box on their website. I finally reached a person on May 21st. The customer care informed me that they show a delivery of May 14th to my front door. I explained the shipping address is my place of work . A working cultivation farm completely fenced in and we do not have a front door. Vikings customer service was unwilling to do anything about it. They said I would have to take it up with ***.

I reviewed the video cameras for the entire day of May 14th . NO *** delivery was made that to my location. I contacted United Parcel service and they confirm a delivery on May 14th at 2:33 pm. I reviewed the video cameras for the entire day of May 14th . NO *** delivery was made that to my location. *** then stated they needed the Shipper to contact them to move forward. I called Viking bags again and explained that they needed to call ***. They refused to do so.

To date :
• I have been charged for merchandise I have never received.
• I was rudely treated by Omar and Juan in customer service who refused to do any of the following:
o Refund my money
o Send me the merchandise they charged me for
o Contact *** to find the missing items

I ask your assistance in helping to resolve this matter.

Sincerely

I am a wholesale dealer in San Diego, CA. I called to open a dealer account with the company today. I had the most unfortunate encounter with a representative named Julio. He is perhaps the worst customer service person I have ever talked to. After ignoring my request, he hung up the phone on me. His boss (Omar) is telling me even though I have a resale tax certificate which I sent to him, because I don't have a retail shop, I would not be approved.

I am glad I found out about this incredibly unprofessional company without having to do any business with them. I will do my best for others to know what a horrible customer service this company has. I asked for the name of the owner/founder, but Omar told me that information is not available.

People should be warned about this company and I am doing my best.

HORRIBLE EXPERIENCE

The bags lost some screws and a plate the very first time they were used! The company stated they do not warranty items not purchased directly from them! Why is that not disclosed before selling their products to other retailers!!

I purchased a set of bags, what I had thought was leather wrapped was actually painted. I tried to exchange them but it was my mistake so they would not exchange. Even thought the picture with the leather wrapped bag clearly shows the number, *** for the painted bags. Being my mistake I was keeping them. When I went to install the bags they weren't even the Lamar XL bags I mistakenly ordered. After a process and proving that they were wrong with pictures showing measurements, they were 11 and 21 should have been 13 and 24, and then convincing them to pay for return shipping they agreed to change the bags. Now they get the bags back and claim they are not in new condition! Julio had me send pictures showing the bags had no holes in them from drilling. Viking bags claim they arrived damaged, scratched. They were not when shipped. I cant control what happened after I gave them to UPS. Now they want me to send a shipping label to return the bags that are not for my bike or forfeit them to be disposed of. ARE YOU KIDDING? What kind of customer service is this?!
All I want it what I paid for. They agreed they send the wrong product and agreed to replace with the correct item I originally wanted. They claim the bags are damaged. They are not. The picture they sent of the damage is blurry and they should have insured the package as it was their return label.

I placed an order with this company yesterday then requested a cancellation. I tried via both email and phone to request this. The phone number continuously went to voicemail, I tried calling multiple times and finally left a voicemail. The email I sent to the support team came back a day later with an error message. Long enough that the item already shipped. I only got excuses from the cs lead Omar.

I bought some Viking Bags for my motorcycle on 4/2/19. Bag lid locking system is poorly designed and constructed. I have left multiple messages at their customer support line regarding some fitment issues, with no response at all from them. Plan to return them and I am bracing for pushback from them.

Received the product for an Indian Scout. During installation the bolts broke (2) inside the fender chassis. Found out that they sent standard bolt size instead of metric. Spoke with customer service and they stated they are not responsible and that I should read fine print, and should have checked the bolts size before install. They did offer to send new metric bolts but the damage had already been done. The bags do seem good quality though and yes I’ll still install them but going to have to pay out of pocket to get broken screws out. My motorcycle cannot be used while fender is loose. Just beware and don’t go through what I went through. Check your bolt size.

My fiance tried to buy some saddle bags for my motorcycle for christmad. They sent the wrong ones we had to pay for shopping back for the exchange. They sent us the identical bags back with a different number on them. Still the wrong ones. He asked for a refund and they will not refund us shipping back. We will have spent $86 on shipping back because they did not send the right thing or maybe they are advertising wrong on the web sight but what they sent does not have the cut out for my shock like it displays on the website. We want a full refund to include the shipping since it isnt they we just decided we dont like them... they are wrong!!

I returned all merchandise because it didn’t fit my motorcycle and they refuse to refund me. I have ups confirmation that the return was received as well as detailed email instructions as to how to file the return which I followed to the letter. The website said these bags would fit my bike but they don’t.

I reported the issue of the relocation kit causing damage to my rear fender of my Harley. They started responding, then did not respond to any further emails, phone calls or complaints. I asked that they replace or refund me for the defective part, so that I can go to a vendor that will support me.

Bought these for the purpose of throw over bags since there are no OEM locks on them. The pictures and throw over instructions show the correct brackets. However when I received my bags there were no brackets. After calling support for three days I called sales who answered. They informed me the brackets have changed and they no longer offer the throw over option because of security. Using the new brackets would require me to move my turn signals from the OEM position. Even though these bags have no locks that’s their answer. I can’t get the old brackets. The only option is to return them have them go on their “inspection” and five to seven business days get my money back.

Nice looking bags but terrible quality. The locks on both bags do not work: One lock doesn't function at all, the other you just have to pus inwards a bit to unlatch it. There is zero security.

The bags are designed poorly so the top flap doesn't open properly because it hits the fender behind it. You have to force it open to put things inside. This will probably wear it out eventually.